I was pretty discouraged but..
I was pretty discouraged when I discovered the issue with some of my pots and pans. This was the first time my family chose to use higher end cookware and spent nearly $1k on a complete set. Thankfully, the customer service team made me so thankful for trust a reputable brand. The process was simple. The CSAs are professional and polite. They got what needed to be done to verify the issue and the legitimacy of my purchase and immediately moved onto resolving the problem for me. The turn around time was also faster than expected. I was really worried I was going to have to go through a bunch of hoops or that HexClad would fight to honor the lifetime warranty but I am happy with interaction and it will definitely be a point of discussion when I recommend your product to friends and family.