Warranty claim, the good and the “grey” area.
I contacted support because of my 12” pan that was sticking horribly. Originally, I purchased the “maestro” package, the salt and pepper grinders, and the large cutting board. Everything purchased has worked fantastic. Your support team was fantastic, quick to reply, and quick to resolve. The only thing, I was told that normally, this falls outside of warranty conditions. I asked for clarification, but was sent a link to the warranty. I take really good care of my property, and consider my hexclad product the staple of my kitchen. I wanted clarification to make sure that everything else I purchased wouldn’t have the same problems, but I couldn’t get that answer. All said, I’d still recommend, and do recommend hexclad to friends and family.