The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
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Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
Melissa P was easy to work with and kept the process simple and smooth. Great customer service!
Reply from HexClad2026-08-24
Hello Chuck,
It’s wonderful to hear that your experience with Melissa felt easy and seamless from start to finish. We truly appreciate you taking the time to share such thoughtful feedback about her service. We’ll be sure to pass your kind words along to Melissa, as we know they’ll mean a lot to her.
If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being part of our community. We’re grateful to have you with us.
Kareen - HexClad Support
Very disappointed. Never wash theses pan in the dishwasher because when you cook with them the food will stick to the pan like glue. You must hand wash them everytime and season them every time. This means heating them with oil for a period of time and wiping with kitchen paper. If you do this everytime then they don't stick. Very disappointed for a pan that cost so much.
Reply from HexClad2026-08-24
Hello John,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it is to have food sticking to your pan, especially when you’ve had to hand wash and re-season it after each use.
For the best cooking performance, we recommend following the care and seasoning guidance for your HexClad cookware, including using the appropriate heat level, a small amount of oil or butter, and avoiding overheating the pan. Proper cleaning and care can also help maintain its nonstick performance.
Should you need further assistance and for us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I filed a warranty claim on a Saturday morning expecting to start the process and have to provide more information as the week carried on since it was the weekend, instead Hady M responded immediately requesting the additional information needed to process my claim and within an hour had approved my warranty! I fully believe the only delay was me seeing her response because she was so much faster than I expected! Excellent customer service and easy to provide all the information needed!
Reply from HexClad2026-08-24
Hello Stephen,
Thank you for taking the time to share such thoughtful feedback. We’re so glad to hear that Hady was able to make your warranty experience quick, seamless, and reassuring, especially when you reached out over the weekend. It’s wonderful to know that she was able to respond right away, gather what was needed, and get your claim approved within the hour.
We truly appreciate you recognizing the care and responsiveness Hady brought to your experience. We know warranty concerns can sometimes come with a bit of uncertainty, so our goal is always to make the process as easy and stress-free as possible.
Thank you for choosing HexClad and for giving us the opportunity to take care of you. If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
Purchased the entire cookware set, not cheap. The dome lid on the large wok had a defect and wouldn't fit properly or at all really. I sent a video to the warranty dept about 3:30pm and by 4:50pm had a reply from HexClad that a replacement was on its way. I am thrilled at the excellent customer service, how fast I received a response and how easy it was to contact the manufacturer. I will be a HexClad customer forever and will be gifting HexClad to my kids for Christmas...Thank you HexClad!
Reply from HexClad2026-08-24
Hello Ctikity,
Thank you for sharing such a thoughtful note. We’re so glad we could turn what started as a frustrating issue with your large wok lid into a quick and easy resolution. We know that when you invest in an entire cookware set, you expect every piece to arrive ready to use, and we’re sorry the lid didn’t meet that expectation.
It means a great deal to hear that our warranty team was able to respond quickly and get a replacement on its way. We truly appreciate your kind words about the experience and your continued trust in HexClad. Knowing you’re excited to share HexClad with your kids for Christmas is an incredible compliment, and we’re honored to be part of your family’s kitchen.
Thank you for choosing HexClad and for giving us the opportunity to make things right. Should you ever need anything else, please reach out to us at https://hexclad.com/pages/contact.
Here’s to many great meals and memories with your HexClad cookware.
Kareen - HexClad Support
How refreshing to find a company that responds to and resolves queries so quickly. All resolved via the 'Contact' link on the website. Thank you Hexclad, I'm really impressed with your customer service, and the lifetime guarantee that really lives up to its promise.
Reply from HexClad2026-08-24
Hello Jane,
What a wonderful note to receive. We’re genuinely glad to hear that our team was able to respond quickly, address your concerns, and make the experience as smooth as possible.
We’re especially grateful that our lifetime guarantee gave you the confidence and support you expected from HexClad. Feedback like yours means a great deal to our team and reinforces why we’re committed to being there for our customers when they need us.
Thank you for choosing HexClad and for taking the time to share such thoughtful feedback. Should you ever need a hand again, please reach out to us at https://hexclad.com/pages/contact, we’ll be happy to help.
Kareen - HexClad Support
Unbelievable customer service- the guarantee IS REAL!!
Reply from HexClad2026-08-24
Hi Tony,
We love hearing when a promise is truly delivered. Thank you for sharing your experience and for letting us know that our guarantee made a real difference for you. We know that trust is earned through action, and feedback like yours means so much to our team.
We’re grateful you chose HexClad and took the time to share your experience with us. If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Thank you for choosing HexClad and for giving us the opportunity to earn your trust.
Kareen - HexClad Support
Hexclad stood by their product and issued a warranty replacement quickly and without any difficulty Excellent customer service. I’ll be a Hexclad customer for life
Reply from HexClad2026-08-24
Hello Nevin,
We’re so glad we could be there when you needed us most. Hearing that your warranty experience was quick and hassle-free truly means a lot to our team, and we’re especially grateful to know our support made you feel taken care of.
Thank you for sharing your feedback and for choosing HexClad. We’re honored to have earned your trust and even more honored to have you as a customer for life. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact. We’ll always be here to help make things right.
Here’s to many more great meals and memories with your HexClad cookware.
Kareen - HexClad Support
Absolute rubbish! I’ve tried everything to stop food sticking to these pans and nothing has worked. Then you try to clean them 🙄 but that is a trial in itself. Don’t waste your money on these pans, they are not worth the money or the constant grief you’ll have just trying to use them. I’ll be glad to see the back of them 😡👎🏻
Reply from HexClad2026-08-24
Hello Tim,
We’re sorry to hear about your experience and understand how frustrating it is to deal with food sticking and difficult cleanup. We appreciate you sharing this feedback and want to help.
For best results with HexClad cookware, we recommend cooking over low to medium heat, preheating the pan gradually, and using a small amount of oil or butter. Allow food to cook undisturbed for a little while before attempting to turn or move it, as this can help it release naturally. For cleanup, soaking the pan in warm, soapy water and using a non-abrasive sponge can help loosen stuck-on food.
Should you need further assistance and for us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
Kareen - HexClad Support
★★★★★ Absolutely Top-Notch Customer Service
I want to take a moment to recognize HexClad for their customer service.
I’ll be honest: when we first had a billing issue, I was not happy with HexClad. But once we were able to get on the same page and work through the situation, their customer service has been nothing short of perfect.
They have treated me with respect, listened to my concerns, and went above and beyond to take care of me. The way they handled everything completely changed my opinion of the company.
And I want to point out something: I don’t normally give five-star customer service ratings, and I certainly don’t give them out lightly. But HexClad truly deserves this one.
Their customer service has been top-notch from beginning to end, and I genuinely appreciate the way they took care of me.
Five stars all the way! ⭐⭐⭐⭐⭐
Thank you, HexClad, for standing behind your customers and making things right.
Reply from HexClad2026-08-24
Hi Gary,
There’s something special about hearing that a difficult experience ended with a customer feeling truly heard and cared for. Thank you so much for taking the time to share this with us.
We sincerely appreciate your honesty about how you felt when the billing issue first came up. We know situations like that can be frustrating, and we’re grateful you gave us the opportunity to listen, work through your concerns, and make things right. Knowing that our team was able to turn that experience around means more to us than you know.
We also don’t take your five-star rating lightly, especially knowing that you don’t give them out easily. Your recognition of our team’s respect, attentiveness, and willingness to go above and beyond is incredibly meaningful, and we’ll be sure to share your kind words with the team.
Thank you for choosing HexClad and for giving us the chance to earn back your confidence. We’re grateful to have you as part of the HexClad family. Should you ever need anything, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Celia & Hazel are Hexclad customer service rockstars. I’m so grateful to cross their paths! Our 8” pan, Panny, had chips! They’re quick to respond & resolve, worked with warranty even though they hold customer service positions, treated me like royalty, & took ownership of the task!
Yesterday, I was just showing our 20 year old daughter that sometimes you have to go through hundreds of steps to get the task done, & you keep going. We were getting her registered for college, & coming home to cook stroganoff in the big Hexclad pan, Big Boy. It was a lot. I told her sometimes it takes this many steps & sometimes it doesn’t, & it’s just easy.
Today, not only do we have our beloved Panny coming back to us, but I get to tell our daughter that it was easy peasy thanks to your team and company! That’s the stuff that matters & I could not be more proud to be a part of the Hexclad family!! Thank you for the excellent cookware products, but more importantly thank you for being who you are. This is no ordinary love!
Reply from HexClad2026-08-24
Hi Lindsey,
What a beautiful reminder that the little things in customer care can become the moments people remember most.
Thank you so much for sharing this heartfelt story with us. We’re sorry Panny arrived with chips, but we’re truly grateful Celia and Hazel were able to turn a frustrating situation into an easy one. Knowing that their support gave you a chance to show your daughter that sometimes the process takes many steps, and sometimes the right people make it feel easy peasy, means more than you know.
We love that Panny and Big Boy have become part of your family’s everyday moments, from college registration to cooking stroganoff together. That kind of connection is exactly why we do what we do. We’ll be sure to share your incredibly kind words with Celia, Hazel, and the rest of our team. They’ll be so proud to know they made a difference.
Thank you for choosing HexClad, for trusting us with your cookware, and most of all, for being part of the HexClad family. Your words are a wonderful reminder that great cookware matters, but great care matters just as much.
Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact. We’ll be here, ready to help make the next one easy peasy, too.
Kareen - HexClad Support
The customers service is so nice with my warranty claim and reply to me in less than 10 mins. The replacement goes so smooth and I really appreciate their great customer service!
Reply from HexClad2026-08-20
Hello Fangyu,
We’re so glad our team could make your warranty experience quick, smooth, and stress-free, especially with a response in under 10 minutes. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for trusting us to be part of your kitchen journey. We’re grateful to have you in the HexClad family.
Kareen - HexClad Support
I had to get a single pot replaced due to some damage that makes the pot unusable. I love my Hexclad, I only used Hexclad and LeCrueset for my cooking. I also love my Damascus knives! The warranty process could not have been more transparent and straight forward and I had a resolution in less than 24 hours….replacement on its way. Thank you!
Reply from HexClad2026-08-20
Hello Islechick,
We’re so glad we could make the replacement process as easy and transparent as it should be, especially when you’ve trusted HexClad as part of your everyday cooking.
We truly appreciate you sharing your experience and your kind words about your HexClad cookware and Damascus knives. Knowing you continue to choose HexClad alongside your Le Creuset pieces means a great deal to us. We hope your replacement pot arrives quickly and gets right back into your cooking rotation.
Thank you for choosing HexClad and for giving us the opportunity to make things right. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
There was an issue with our 3ltr pan I made a claim on the Warranty which was dealt with quickly and promptly reaching a speedy resolution, our concern was dealt with by Hady. M thank you for your help.
Reply from HexClad2026-08-20
Hello Peter,
We’re so glad we could turn a concern into a positive experience. Thank you for taking the time to share your feedback and for recognizing Hady M. for the care and prompt support provided throughout your warranty claim. We understand how important it is to feel heard when something isn’t quite right, and we’re pleased we could reach a speedy resolution for your 3L pan.
Your trust means a great deal to us, and we truly appreciate you choosing HexClad. Should you ever need any further help, please reach out to us at https://hexclad.com/pages/contact
Thank you again for giving us the opportunity to make things right and for being part of the HexClad family.
Kareen - HexClad Support
I am thoroughly impressed by HexClad’s prompt and sincere customer service. I was initially skeptical about the lifetime warranty, but after recently receiving a replacement, my confidence in the brand is fully restored. I trust the quality of their products and look forward to expanding my collection. Thank you for your excellent support!
Reply from HexClad2026-08-24
Hello Ang,
We’re so glad to hear that your recent experience with our support team helped restore your confidence in HexClad. We completely understand why you’d have questions about a lifetime warranty, and we truly appreciate you giving us the opportunity to make things right.
Thank you for taking the time to share such thoughtful feedback. Knowing that you feel confident in the quality of your HexClad products and are looking forward to growing your collection means a great deal to our team. We’re grateful to have earned back your trust and even more grateful that you chose HexClad.
Should you ever need anything, please reach out to us at https://hexclad.com/pages/contact. We’ll always be here to help.
Thank you for choosing HexClad and for giving us the chance to be part of your kitchen.
Kareen - HexClad Support
Product - It is just amazing and the best non-stick product I have owned. We have been using this for 5 years now. I don't think any of my non-stick pans have lasted this long.
Customer Service - out of the 7 pans I own, one of them got lost a little bit of coating on the side and I casually asked the salesperson if this happened due to dish washer and he said definitely no and asked us to just invoke the warranty
Warranty - This process was even smoother. Just filled out the form, took the video and uploaded the receipt and they just replaced the pan.
Reply from HexClad2026-08-20
Hello Mal,
What a wonderful five-year milestone to hear about. Knowing that your HexClad pans have stood the test of time and earned a place in your kitchen for so long truly means a lot to us.
We also appreciate you sharing your experience with our Customer Service and Warranty teams. It’s especially great to hear that the replacement process was straightforward and that we were able to make things right without adding unnecessary hassle. We’re glad your question about the coating led to a smooth warranty experience.
Thank you for choosing HexClad and for trusting us with your cookware for all these years. Feedback like yours is incredibly meaningful to our team and reminds us why taking care of our customers matters just as much as making great cookware.
Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to help.
Kareen - HexClad Support
Graham C. was quick to repond to my warranty claim and was so nice. He let me know what I needed to send and immeditaly got the ball rolling. Jorge R. processed the request for replacement quickly and Jhi O. finished everything up and was so kind in letting me know all the important information. They were very thorough and explained everything I needed to know without me having to ask.
Reply from HexClad2026-08-20
Hello Shelby,
Your kind words truly made our day. We’re so glad to hear that Graham, Jorge, and Jhi were able to make your warranty experience smooth, timely, and reassuring from start to finish. It’s wonderful to know they took the time to clearly explain what was needed, keep things moving, and make sure you had all the important information along the way.
We sincerely appreciate you taking the time to recognize their care and thoroughness. We’ll be sure to share your thoughtful feedback with the team, as it means a great deal to us.
Should you ever need anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Thank you for choosing HexClad and for giving us the opportunity to take care of you.
Kareen - HexClad Support
I sent a video of my pups and my favorite griddle spatula that my golden retriever got off the counter and my 12 wk old dachshund "decorated with bite marks" hoping the cuteness overload would help for a replacement. To my surprise, within 10 minutes, I got a reply stating a new one would be shipped out. I'm glad I registered for the warranty and also love the great customer service!!
Thank you Honodi!!
Reply from HexClad2026-08-20
Hello Leann,
We have to admit, that might be one of the most adorable warranty requests we’ve ever received. Your golden retriever’s counter adventure followed by your 12-week-old dachshund’s artistic touch certainly made an impression.
We’re so glad we could get a replacement on its way so quickly, and we truly appreciate you taking the time to share your experience. It means a lot to hear that registering your warranty and reaching out to our team made the process easy and stress-free.
Thank you for choosing HexClad and for letting us be part of your kitchen, even if your pups occasionally decide to test our products themselves. If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact.
Here’s to many more meals, fewer counter raids, and keeping the spatulas safely out of reach.
Kareen - HexClad Support
Amr was very professional and understanding with my issue. The problem was solved promptly without delay. I am very appreciative that I did not have to go through hoops to make a claim. Extremely happy how smooth this process was.
Reply from HexClad2026-08-19
Hello Amy,
It’s wonderful to hear that your experience felt as smooth and straightforward as it should be. We’re especially glad Amr was able to understand your concern, assist you promptly, and make the claims process feel easy rather than complicated.
Thank you for taking the time to share such thoughtful feedback. We truly appreciate your kind words about Amr and your trust in HexClad. Knowing that we could resolve the issue without unnecessary hoops means a lot to our team.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact, and we’ll be happy to help.
Thank you for choosing HexClad and for letting us be part of your kitchen journey. We’re grateful to have you with us.
Kareen - HexClad Support
During one day all problems were resolved..And I really appreciate for providing all information and support throughout this process service agent Jan.D..
Reply from HexClad2026-08-19
Hello Vladimir,
It’s wonderful to hear that everything was resolved within the day. We truly appreciate you taking the time to share your experience and recognize Jan.D. for the care, information, and support provided throughout the process.
We’re glad Jan.D. was able to make things easier and help bring everything to a resolution. Feedback like yours means a great deal to our team and serves as a wonderful reminder of the difference thoughtful, attentive support can make.
Thank you for choosing HexClad and for giving us the opportunity to assist you. Should you ever need any further help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I purchased a full set of Sauce and frying pans in March 2025 and have been generally pleased with them and they look great. I was disappointed earlier this year when one of the frying pans developed a problem with food stocking and being burned on. I eventually decided to contact Hexclad for advice and a possible replacement and whilst I had a few hoops to jump through the customer service was exemplary, I dealt with two ladies, Hazel and Salma who were polite, courteous and prompt in their responses and we have the right outcome. You can have issues with any item purchased but it is comforting in this day and age that good customer service still exists where the Company cares about it's customers.
Reply from HexClad2026-08-19
Hello Paul,
Thank you for taking the time to share such thoughtful feedback. We’re sorry to hear that one of your frying pans developed an issue with food sticking and burning, and we completely understand how disappointing that must have been, especially after enjoying your HexClad set for so long.
We’re very glad Hazel and Salma were able to assist you with care, patience, and prompt communication, and that we could ultimately reach the right outcome for you. We’ll be sure to share your kind words with them and the wider team. Feedback like yours is a wonderful reminder of how much genuine, attentive customer service matters.
Thank you for choosing HexClad and for giving us the opportunity to make things right. Should you ever need any further help, please reach out to us at https://hexclad.com/pages/contact
It means a great deal to know that, despite the bump along the way, you’ve continued to feel confident in your HexClad experience. We truly appreciate having you as part of the HexClad family.
Kareen - HexClad Support
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