The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
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Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
The Customer service team at HexClad are excellent. They are very informed and empowered to tale care of their customers. I really enjoy using my HexClad pans.
Reply from HexClad2026-08-18
Hello Sharon,
We’re so glad to know our Customer Service team has made you feel heard, supported, and taken care of, and even happier to hear how much you’re enjoying your HexClad pans.
We’ll be sure to share your kind words with the team. Your trust means a great deal to us, and we’re grateful you chose HexClad to be part of your kitchen.
Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Here’s to many more great meals and plenty of happy cooking with your HexClad pans.
Kareen - HexClad Support
⭐⭐⭐⭐⭐ Outstanding HexClad Customer Service – Thank You, Jhi O.!
I recently submitted a warranty claim to HexClad regarding my 8-quart pot after noticing that the coating was beginning to chip. I wasn’t sure how long the warranty process would take, but I was extremely impressed with how quickly and professionally everything was handled.
Within 3 minutes of submitting my request, I received a response asking me to confirm my address and provide the serial number of the pot. I immediately sent the requested information, and within just 1 minute, I received another response letting me know that my claim had been approved and a replacement pot would be sent to me.
That level of customer service is outstanding!
I especially want to recognize Jhi O., the amazing representative who assisted me. The communication was professional, courteous, and incredibly fast. From beginning to approval, the entire process took only a matter of minutes.
It’s one thing to purchase a quality product, but it says even more about a company when they stand behind their products and take care of their customers when an issue arises.
Thank you, HexClad, and a special thank you to Jhi O. for providing exceptional customer service. You definitely earned this 5-star review!
Reply from HexClad2026-08-17
Hello James,
What a wonderful note to receive. We’re so glad we could make the warranty process quick and easy for you, especially when you were dealing with an issue with your 8-quart pot.
Thank you for taking the time to share such thoughtful feedback and for recognizing Jhi O. We’ll be sure your kind words reach her. Providing prompt, professional, and genuinely helpful support is exactly the experience we want every HexClad customer to have, and we’re thrilled that Jhi was able to take great care of you from the moment you submitted your claim through the approval of your replacement.
We also truly appreciate your confidence in HexClad and your kind reminder that standing behind our products matters just as much as creating them. Thank you for choosing HexClad and for giving us the opportunity to make things right.
Should you ever need any further help, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
Great customer support always , fast understanding representatives especially “ D*****q M” her customer support was incredible I really appreciated
Reply from HexClad2026-08-18
Hello there,
Thank you for taking the time to share such thoughtful feedback. It means a lot to know that our support team was able to make your experience a positive one, and we’re especially grateful to hear that D*****q M provided the fast, attentive, and understanding support you deserved. We’ll be sure to pass along your kind words to her.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for giving us the opportunity to take care of you. We truly appreciate having you in the HexClad family.
Kareen - HexClad Support
Overpriced rubbish. They're neither non stick nor easy to clean. Five times the price of a Teflon coated alternative which, if looked after, will outperform them in both ways.
Food DOES stick and they have be SCRUBBED clean.
Date of experience? Every use!
Reply from HexClad2026-08-17
Hello Gary! We’re sorry to hear that your experience with your HexClad cookware has been so frustrating. We understand how disappointing it is when cookware doesn’t perform as expected.
While HexClad cookware is designed to provide a nonstick cooking experience, proper heat and cleaning techniques can make a significant difference. We recommend cooking over low to medium heat, allowing the pan to preheat gradually, and using a small amount of oil or butter when cooking. For cleaning, let the pan cool before washing and soak it in warm, soapy water to help loosen stuck-on food. For more stubborn residue, a non-abrasive sponge and gentle scrubbing should help without damaging the surface.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Amazing customer service for a warranty claim. Love the Hexclad products and had never had an issue after three years of using the products almost daily. Had some peeling away of the coating on the 2 quart saucepan, filed a claim which was escalated in minutes with support received for replacement within an hour. Hazel N and Refaat were exceptional to deal with. Love these products.
Reply from HexClad2026-08-18
Hello Connie,
We’re so glad to hear that your HexClad experience has been such a positive one, especially after three years of almost-daily use. We’re sorry to hear about the peeling on your 2-quart saucepan, but it’s wonderful to know that Hazel N and Refaat were able to step in quickly and make the warranty process as smooth as possible.
Your kind words mean a great deal to our team, and we’ll be sure to share your feedback with Hazel and Refaat. We truly appreciate you taking the time to recognize their care and support.
Should you ever need anything else, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being part of our community. Here’s to many more years of cooking with us.
Kareen - HexClad Support
Hello Rose,
Hearing that Wilson made your experience a great one truly means a lot to us. Thank you for taking the time to share your feedback and for recognizing the care and attention Wilson provided. We’re grateful to have him as part of the HexClad team, and we’re even more grateful to have you as a customer.
If there’s ever anything else we can help with, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for letting us be part of your kitchen journey.
Kareen - HexClad Support
Honodi, was swift with his assistant. Very helpful.
Reply from HexClad2026-08-17
Hello there! Thank you for taking a moment to share your experience with us. We’re so glad to hear that Honodi was swift, helpful, and able to provide the assistance you needed.
We truly appreciate your feedback and will be sure to pass your kind words along to Honodi. Should you ever need help again, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for giving us the opportunity to support you. We’re grateful to have you with us and look forward to being here whenever you need a hand.
Kareen - HexClad Support
I was concerned with my HexClad getting far too sticky and not being able to clean it, after using it for just a few month.
I contacted the customer service, and 4 separate agents communicated with me. Dominiq M, Cole S, Deivid and Hazel, and all were impressively courteous. I am just taken aback with how good the agents were, respectful, helpful and understanding.
They sent me a replacement and also shared instructions on how to take care of HexClad pans.
Thank you for having such high standards. Your pans are worth every bit of what these cost.
A suggestion: (I got a 7 piece set at Costco), if there could be a postcard sized instruction on how to care for these pans, which the salespeople could not just hand it to the buying customers, but also stress the importance of following the instructions, there should be far fewer buyers that will have the experience I did. With my work schedule (medical), I simply did not read any instructions, depending on the reputation, and boy, was I wrong.
Thank you very much for the product and the service.
Reply from HexClad2026-08-18
Hello Asha,
There’s nothing better than hearing that both the product and the people behind it made a lasting impression.
Thank you so much for taking the time to share such thoughtful feedback. We’re truly sorry that your HexClad pans became difficult to clean and sticky after only a few months, but we’re grateful you gave our team the opportunity to make things right. We’re especially glad to hear that Dominiq M, Cole S, Deivid, and Hazel each treated you with the courtesy, patience, and understanding you deserved. We’ll be sure your kind words reach them.
Your suggestion about including a simple, postcard-sized care guide with sets purchased at Costco is an excellent one. We completely understand how easy it is to overlook care instructions when life and work are demanding, and your experience is a valuable reminder that knowing how to care for the pans from day one can make a real difference. We’ll make sure your feedback is shared with the appropriate teams.
Thank you for choosing HexClad and for giving us the chance to earn your confidence again. We’re so happy to have you cooking with us, and we hope your replacement pans bring you many years of great meals.
If you ever need a hand, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Kareen - HexClad Support
Hello Leyla,
Fast and helpful service is exactly what we strive for. Thank you for taking a moment to share your feedback and let us know you had a great experience with our team.
Should you ever need help, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for trusting us to be here when you need us. We truly appreciate having you as part of the HexClad family.
Kareen - HexClad Support
We love these pans. We had issue with one of them and John A. Was great and professional help. Best customer service and products.
Reply from HexClad2026-08-17
Hello Moji,
It means so much to hear that your HexClad pans have earned a place in your kitchen. Thank you for sharing your experience with us.
We’re sorry that you ran into an issue with one of your pans, but we’re delighted to know John A. was there to provide professional and helpful support. We’ll be sure to pass along your kind words to him. Knowing that you’re happy with both our products and customer service is incredibly rewarding for our entire team.
Should you ever need help, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for trusting us to be part of your cooking journey. We truly appreciate your support and hope your pans continue bringing you plenty of great meals.
Kareen - HexClad Support
I needed to replace a Hexclad pan and it was replaced promptly by the company. Very fast service and excellent advice.
Reply from HexClad2026-08-17
Hello there! Thank you for taking the time to share your experience with us.
We’re glad to hear your pan was replaced promptly and that our team was able to provide fast service along with helpful advice. We know how important it is to have a trusted pan back in your kitchen without unnecessary delays, so it’s wonderful to know we could make the process easy for you.
Should you ever need help, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for trusting us to take care of you when you needed us. We truly appreciate your feedback and hope your new pan is ready for many delicious meals ahead.
Kareen - HexClad Support
Customer service was responsive and worked quickly to resolve my issue.
Greatly appreciated!
Reply from HexClad2026-08-14
Hello Alex,
It’s wonderful to hear that our team was able to jump in and get things resolved quickly. We truly appreciate you taking the time to share your experience and recognize the care our Customer Support team put into helping you.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for giving us the opportunity to be part of your kitchen.
Kareen - HexClad Support
Hi Parul, thank you for taking the time to share such kind feedback. We’re so glad to hear you had a great customer support experience with John A. We’ll be sure to pass your thoughtful words along to him. Feedback like yours truly means a lot to our team and inspires us to keep delivering the thoughtful support our customers deserve.
Should you need any help in the future, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Thank you for choosing HexClad and for being part of our community.
Kareen - HexClad Support
We absolutely love our pots, pans and knives set! Won’t ever use anything else. Hexclad has gone above and beyond with their customer service! Top notch🙌
Reply from HexClad2026-08-14
Hi Doneen,
There’s nothing better than hearing that HexClad has earned a permanent spot in your kitchen. We’re so grateful for your kind words and thrilled to know you’re loving your pots, pans, and knives. It means just as much to us to hear that our customer service team has gone above and beyond, because taking great care of our customers is at the heart of what we do.
Thank you for choosing HexClad and for trusting us to be part of your cooking journey. Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Kareen - HexClad Support
Melissa P. was very prompt on responding to my emails.
Reply from HexClad2026-08-14
Hello Clara,
Thank you for taking a moment to share this feedback. We’re glad to hear that Melissa P. was prompt and responsive with your emails. We truly appreciate you recognizing her efforts, and we’ll be sure your kind feedback is shared with her and our team.
Your experience matters to us, and we’re grateful you chose HexClad. Should you ever need any further assistance, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help make your HexClad experience a great one.
Kareen - HexClad Support
The pans are great for cooking. I especially like the 1 qt pan...great for 2 seniors. I've had them for 8 months and I have found the non-stick surface is perfect for all types of foods (eggs, hamburger, chicken, porkchops, ect.) If there was one critique I would have is the weight...heavy for seniors, but not heavy enough to give them up!
Reply from HexClad2026-08-14
Hello Gie,
Your 1 qt pan sounds like it has earned a special place in your kitchen. We’re so glad to hear that after 8 months, the non-stick surface is still performing beautifully across everything from eggs and burgers to chicken and pork chops. That kind of everyday versatility is exactly what we hope for.
We also really appreciate your honest feedback about the weight. We understand that a pan that feels sturdy and substantial can also be a little challenging to handle, especially for seniors. Your perspective is incredibly helpful, and we’ll be sure to share it with our team.
Thank you for choosing HexClad and for taking the time to share both what you love and where we can improve. If you ever need help with your cookware, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I’m new to great pans /hexclad. After purchasing my first set and following seasoning instructions I’d scratched the pan somehow and contacted customer support to find out how to avoid it in the future. Hexclad customer service responded immediately and authorized a replacement at no cost.
I love my new pans and am highly impressed with hexclads service
The customer care team was thorough, professional and efficient.
The quality is top notch well-made and the company stands behind their products with a stellar warranty.
It’s refreshing and unusual.
Reply from HexClad2026-08-14
Hello Karin,
It means so much to know that your first HexClad experience turned into such a positive one, especially after you reached out to us with a concern about your pan. We’re glad our Customer Care team could step in quickly, help answer your questions, and make the replacement process as seamless as possible.
Thank you for recognizing the care, professionalism, and efficiency of our team. We put a lot of pride into making cookware that’s built to last, and just as importantly, into standing behind it when our customers need us.
We’re thrilled to hear you’re loving your new pans and that the quality has lived up to your expectations. Your kind words are a wonderful reminder of why we’re here.
Should you ever need anything, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to help.
Thank you for choosing HexClad and for taking the time to share such thoughtful feedback.
Kareen - HexClad Support
These pans are incredible. We absolutely love them. I started having a problem with some spots of the coating inside one of my pans coming off. I sent in pics and an explanation to Hexclad. They are replacing my pan under warranty. Top notch cook wear and top notch customer service. Absolutely love them!
Reply from HexClad2026-08-14
Hello Ross,
We’re so glad to hear that you’re loving your HexClad pans, and we truly appreciate you taking the time to share your experience. We know how important it is to feel confident in the cookware you use every day, so we’re happy we could make things right and get your pan replaced under warranty.
Thank you as well for recognizing our support team. Your kind words mean a great deal to us, and feedback like this inspires us to keep delivering the quality cookware and care our customers deserve. Thank you for choosing HexClad and for being part of our community.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to help.
Kareen - HexClad Support
Ordering cookware from HexClad is quick and easy, product arrives in a few days. I have several pieces of cookware but added a 10” wok and love using it. I had one already but wanted a second on so I could cook additional foods at the same time. I also bought the lid to fit it, love that it has a steam escape hole in it. The pans allow even cooking and some adjustments need to be made for heat due to the conducting qualities of the pans. I highly recommend the cookware! Besides great cooking abilities, it cleans up nicely too. Be sure to follow instructions for “seasoning” the wok & pans for best results.
Reply from HexClad2026-08-14
Hello there,
Thank you for sharing such a thoughtful review and for making HexClad part of your kitchen. We’re so glad to hear your new 10” Wok has been a great addition, especially having a second one to keep up with cooking multiple dishes at once. It’s also wonderful to hear you’re enjoying the matching lid and its steam escape feature.
We truly appreciate your feedback on adjusting the heat and your reminder about seasoning. Those little details can make a big difference in getting the best performance from HexClad cookware. And knowing that cleanup has been just as enjoyable as cooking means a lot to us.
Thank you again for choosing HexClad and for recommending us to others. If you should ever need help, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help make your HexClad experience even better.
Kareen - HexClad Support
I am extremely satisfied with the customer service!
I am extremely satisfied with the customer service received by Jorge. I was shocked for the fact a response was almost received immediately after as most customer service teams from other companies can take at least 24 hours. Jorge quickly offered a solution to my issue and did in a very professional manner. He was extremely thorough in also offering detail instructions step by step for the specific foods that I cook with the pan. These pans definitely last longer than most others I've used the past and hope to add others pans in the future.
Reply from HexClad2026-08-17
Hello Rudy,
It’s wonderful to hear when great service makes all the difference. Thank you so much for sharing such thoughtful feedback about your experience with Jorge. We’re thrilled to know he was able to respond quickly, provide a solution, and guide you through everything with the detailed, professional support you needed.
We also truly appreciate your kind words about the durability of your HexClad pans. Knowing they’ve become a trusted part of your cooking routine means a great deal to us, and we’re excited to hear you’re considering adding more to your collection.
Should you ever need assistance, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to help.
Thank you for choosing HexClad and for taking the time to recognize Jorge and our Support team. We’re grateful to have you cooking with us.
Kareen - HexClad Support
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