Our Place (fromourplace.com) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the items for their stylish design, efficient heating, and remarkably easy cleaning process. Consumers also appreciate the non-toxic materials, beautiful color options, and responsive customer support when assistance is needed. Some reviewers were not happy with the longevity of the non-stick coating, noting that food started sticking after a few months of regular use. A few other people also felt that the exterior surfaces could stain easily or that the handles and lids got extremely hot during cooking. However, some people mentioned that shipping delays or damaged deliveries occasionally occurred before receiving a replacement.
Auto-generated from all reviews of this business. For reference only.Titanium cookware genuinely allows me to properly brown mince without sticking at all.
Thank you so much for sharing this! We love hearing how well your Titanium cookware handles a good sear. Here’s to beautifully browned, perfectly cooked mince and plenty more delicious meals ahead!
DON'T BE FOOLED BY THEIR ADVERTISING. We absolutely hate these pans. I convinced my husband to buy the new set. From almost day one of using them they have been a huge fail and disappointment. We followed all their care instructions but every time we use the pan, its stick things to it, burns food and is totally useless. We moved out for our renovation and have recently tried them again but its just terrible. Waste of our money and so angry at myself for being sacked into their marketing.
We’re truly sorry to hear how disappointed you’ve been, especially after choosing to invest in our new set and carefully following the care instructions. That’s certainly not the cooking experience we want for you. We’d really appreciate the opportunity to look into what’s happening with your pans and see how we can help. Keep an eye out as a team member will be reaching out to you shortly.
I bought the titanium pro set plus the big titanium pro pan for my husband for his birthday in Feb. Now, six months out in August. I hear nothing but complaints. If a shiny gorgeous pan is what you're after, use after use, this is NOT the pan for you. I wish I could post a pic the outer stains badly and to use barkeeper's friend after every use doesn't happen. I didn't think of the 100 days guarantee and just said we're stuck with it. Bought another pan from Amazon because the large titanium pan is not large enough for sauces. Works beautifully, no sticking, no staining, no special wait time to heat up. Now, I never hear the end of regret even though I paid for it. The wonder oven is a yes but the titanium pro pans, is a no.
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your Titanium Always Pan Pro experience hasn’t lived up to what you hoped for, especially since it was purchased as a special birthday gift for your husband. We understand how disappointing it can feel when the cookware requires more care than expected, particularly when it comes to keeping the exterior looking its best. Your feedback about the staining, heating time, and pan size is incredibly helpful, and we’ll be sure to share it with our team. We’d also love the opportunity to look into your experience and see how we can help. Keep an eye out as a team member will be reaching out to you shortly.
Ordered a large oven which arrived damaged. Replacement arrived damaged. Still waiting for a response from the company to return the second oven. Looks like they get bent in shipping. No response frm company on how to return and get refund
Thanks for letting us know about this - it looks like you’re working through a solution directly with a member of our cx team, but we’re so sorry again and we appreciate this feedback!
Love Our Place, and I have many, many pieces in the Sage color collection. I have bought several as gifts as well.
Thank you so much for your love and support! It means so much to hear that you’ve built such a beautiful collection in Sage and have even chosen Our Place pieces as gifts for the people you love. We’re so grateful to be part of your kitchen and gifting moments. Happy cooking!
This is the best pan I have ever owned, andit's fabulous to look at , too. Delivered safely and swiftly with excellent customer service
Thank you so much for the wonderful review! We’re thrilled to hear you’re loving your pan and that it arrived safely and swiftly. It means so much to know you’re happy with both the pan and our customer service. Happy cooking!
Do not buy BAKEWARE SET if in the UK!!! wrong size to fit UK oven & terrible customer service. The griddle pan is completely useless to me as it does not fit in my standard UK size oven. I have tried to give it away to 4 other family members and all of them are unable to fit it in their ovens I I can only assume it is built for a US size oven, which is probably bigger? It seems pointless to include this in a set to UK customers. I emailed the support team to ask if I can exchange it for the mini size griddle pan, but they told me I had to return the whole set. I still wanted to keep the baking trays. And they already had scratches on them (another complaint is that they scratch very easily) so I didn’t feel like I could return the whole set. All I wanted was to swap it for a smaller size which was CHEAPER but “computer said no”. I now have a completely useless bit of equipment in my kitchen. I cannot even use it on the hob because I have an induction. It is not a cheap set and I cannot sell it on in this country and as everyone seems to have the same size oven in the UK. I have already bought pans from this company prior to this set and would have continued buying from them but now they have lost a valued customer
Thank you for sharing such detailed feedback. We’re truly sorry that the Bakeware Set hasn’t worked for your kitchen, especially after you’ve had such a positive experience with Our Place products in the past. We completely understand the frustration of receiving a griddle pan that doesn’t fit your standard UK oven, and we can appreciate how disappointing it feels when the available exchange process means returning pieces you were happy to keep. Your feedback around UK oven compatibility, the scratches on the baking trays, and the support experience is incredibly valuable, and we’ll make sure it’s shared with our team. We’re especially grateful that you chose Our Place for previous purchases and had planned to continue with us. We’d love the opportunity to make this experience feel better. Keep an eye out as a team member will be reaching out to you shortly.
Excellent products and we are thrilled they are non toxic. We've added to our collection and our most recent purchase is the toaster oven/air fryer. Love the look and how it cooks, and it's easy to clean! Customer service has been very responsive and timely. We'll continue to add to our collection and recommend it to friends and family.
Thank you so much for sharing this! We’re thrilled to hear you’re loving your growing collection, especially the Wonder Oven. It’s wonderful to know you’re enjoying how it cooks, how easy it is to clean, and the look too! We truly appreciate your kind words about our customer service and your recommendations to friends and family. Happy cooking!
Every “non-stick” pan has failed after a month or two. Which means even the titanium one has a non stick coating that wears off. Avoid these pans at all costs. They are over priced and do not work. All that time hand washing and oiling etc wasted.
Thank you for sharing your experience. We’re genuinely sorry to hear that your pans haven’t delivered the lasting performance you expected, especially after the care and effort you’ve put into maintaining them. We understand how frustrating it is when cookware doesn’t continue performing the way you hoped. Our Titanium cookware is designed with a different cooking surface than traditional nonstick coatings, so we’d appreciate the opportunity to learn more about what you’ve experienced and help where we can. Your feedback around durability, care, and long-term performance is incredibly valuable, and we’ll be sure to share it with our team.
The pans look great but the non stick is not great. The pan lid overheats so the handle becomes too hot to touch. They are extremely heavy and take forever to heat. Lakeland’s similar pan is a much better option and a lot cheaper.
Thanks for letting us know about this - it looks like you’re working through a solution directly with a member of our cx team, but we’re so sorry again and we appreciate this feedback!
Rubbish pans and apparently no customer service I bought a whole set of Our Place titanium pans, largely because of the supposed lifetime guarantee. One of the pans now has protein completely burnt onto it and, despite trying everything recommended to clean/save it, it will not come off. I contacted Our Place about the lifetime guarantee over a month ago. No response. I have since followed up twice more. Still absolutely nothing. So at this point, not only am I extremely disappointed with the quality of a very expensive set of pans, I’m even more disappointed by the complete lack of customer service. A “lifetime guarantee” isn’t particularly reassuring when the company simply ignores you when you try to use it. Three emails over more than a month without even the courtesy of a response is unacceptable. I really wanted to love these pans, but based on both the product and the aftercare, I absolutely would not recommend Our Place.
Thanks for letting us know about this. It looks like you’re currently working through a solution directly with a member of our Cx team. We’re so sorry again for the experience you’ve had, and we truly appreciate you taking the time to share this feedback with us. We hope we can get everything resolved for you soon.
Recieved my order fast. The air fryer/ oven arrived in good condition. I love it and use it everyday. The price is steep, but it's perfect for a single perzon in an apartment.
Thank you so much for sharing your experience! We’re thrilled to hear your Wonder Oven arrived quickly and in great condition, and even happier that you’re enjoying it every day. It sounds like it’s a perfect fit for your apartment and lifestyle. We truly appreciate you choosing us and taking the time to share your feedback!
Great marketing, beautiful product but that’s about it. I’m a bit angry at myself that I’ve fallen for such a product. It’s massively overpriced, but somehow they have to fund all their expensive marketing campaigns and influencer partnerships. The problems I have: - the pans are not non sticky, never been for us. Literally everything sticks. - the handles and lids get extremely hot - we’ve noticed that the pan surface is higher in the center which means all the oil moves towards the outer parts of the pan, making it impossible to fry anything properly without it sticking to the pan. I’ve not seen this before with any pan, I compared them to a cheaper IKEA one and the ikea one is just flat. Anyway, don’t bother. Spend your money on some ikea pans. This is all about style but functionally a huge disappointment.
We’re sorry to hear that your experience with our pans hasn’t lived up to your expectations. We understand how disappointing it is when the performance doesn’t match what you hoped for, especially when you’ve invested in a product you expected to use regularly. We appreciate you taking the time to share such detailed feedback about the non-stick performance, heat on the handles and lids, and the pan surface. This kind of feedback is valuable to our team as we continue working to improve both our products and our customer experience. We’d love the opportunity to learn more about your experience and help where we can. Please keep an eye out as a member of our team will be reaching out to you shortly.
I bought the Always Pan twice (once for myself and once as a gift for my mother). Unfortunately, both pans developed the same problem: after around 6–9 months, the non-stick coating stopped working properly. The first time, when my own pan developed the issue, customer service was polite and helpful and replaced it without any problem. However, when my mother’s pan developed the same issue, despite her following the care instructions the experience was completely different. As the pan was still within the one-year guarantee, I contacted customer service on her behalf. The representative I dealt with, Francis, was polite in her wording, as you would expect from a customer service representative, but I found her genuinely unhelpful and suspicious throughout the conversation. Because this was the second pan I had contacted them about, I felt that she was asking questions in a way that was trying to lead me into saying that the pan had been used incorrectly, rather than taking my account seriously. I was also surprised by how restrictive the care requirements were described to me. Francis advised against using butter or olive oil. This was particularly confusing because Our Place’s own website says that olive oil and butter can be used with the non-stick coating. Being given contradictory information by customer service and the company’s own website is confusing for customers, and I think anyone considering buying this pan should research the care requirements carefully before purchasing. This is especially frustrating because I have since bought other, much more affordable ceramic non-stick pans. I have been using them regularly with olive oil for more than six months and they are still completely non-stick. So, based on my experience, I don’t think the short lifespan of the Always Pan can simply be attributed to ceramic cookware requiring very careful use. I would not buy another Always Pan and, based on my experience with both the product and customer service, I cannot recommend it.
We’re truly sorry to hear about your experience with both Always Pans and the support you received. We understand how disappointing it is to experience the same issue twice, especially after your first replacement experience was so positive. We also appreciate you sharing your concerns about the care guidance. Clear and consistent information is important, and your feedback about the guidance you received is valuable to our team. We’d love the opportunity to review your experience more closely and make sure your concerns are properly addressed. Please keep an eye out as a member of our team will be reaching out to you shortly.
These pans were great in the beginning, but after a year they are absolutely terrible. They are not non-stick as they claim and the finish is chipping. They look cheap and cook our food terribly. I wish I had read more review (not just the ones on their website) before purchasing.
We’re sorry to hear your pans haven’t continued to perform as expected. We understand how disappointing it is when a product you’ve enjoyed initially changes over time. We’d really appreciate the opportunity to learn more and help make this right. Keep an eye out as a team member will be reaching out to you shortly.
This company is great to deal with if there is an issue with their product. I love a company that stands behind their product.
Thank you so much for your kind words! We’re so happy to hear you’ve had such a positive experience with our team. Standing behind our products and taking care of our customers is something we truly care about. We’re grateful to have you as part of our community!
I bought a set and at first they worked great until the nonstick coating wore off and then EVERYTHING stuck to them. I bought a second time thinking maybe I was the problem, nope. Same thing. After a year of use they fail every time. My biggest issue is that I tried returning to get money back before the warranty period was up and they instead replaced my pans which I didn’t ask for. Literally a scam. I asked for proof that I submitted as an exchange instead of a return and they literally could not prove it to me. Why? Because they’re scammers. Worst part is they sent the replacement pans to an address I no longer live at (shouldn’t it be required to verify what address to send it to!?!? I mean come on). I tried so hard to get this corrected and customer service was just terrible. So now I’m out $200. I hope the owners of my former residence enjoy the pans for the next year before they turn to shit.
We’re genuinely sorry to hear about the experience you’ve had, especially with the concerns around the pans, your return request, and the replacement shipment. We understand how frustrating it must have been to feel that your request wasn’t handled as you intended and that the replacement was sent to an address you no longer use. We appreciate you taking the time to share these details. Your feedback is important to us.
This is the second purchase I have made and I am very pleased with both products. Ordering is easy online and shipping is fast.
Thank you so much for coming back to us for your second purchase! We’re delighted to hear you’ve been pleased with both products and that your ordering and shipping experience has been smooth. We truly appreciate your support and hope you enjoy your cookware for many meals to come!
Please don’t waste your money on these - I have two: the ceramic and the titanium, both are sticking so much after 6 months despite perfect care, by the book. Honestly no better than a cheap Tefal pan.
We’re sorry to hear that both your ceramic and titanium pans haven’t performed as you expected, especially after taking such careful care of them. We know how important reliable, easy cooking is, and we appreciate you sharing this experience with us. Your feedback is valuable and will be passed along to our team.
Matt was a HUGE help in solvinf a problem i had with my DR chipper. Instead of gettimng a sale for having me bring in the unit, he spend time on the phone with my troubleshooting and giving me suggestions on what to try next. His advice was spot on and my chipper now works perfectly. Glad I found him and he'll get all my business from now on. Very honest and professional and extremely willing to help you!~
Thank you so much for taking the time to share this! We’re glad to hear Matt was able to help get your DR chipper working perfectly. That said, it looks like this review may have been intended for a different store and isn’t for Our Place. We hope you’re able to share your kind words with the right team, as we’re sure they’ll appreciate them!
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