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Michele Aarons

United Kingdom

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Do not buy BAKEWARE SET if in the UK!!

Do not buy BAKEWARE SET if in the UK!!! wrong size to fit UK oven & terrible customer service. The griddle pan is completely useless to me as it does not fit in my standard UK size oven. I have tried to give it away to 4 other family members and all of them are unable to fit it in their ovens I I can only assume it is built for a US size oven, which is probably bigger? It seems pointless to include this in a set to UK customers. I emailed the support team to ask if I can exchange it for the mini size griddle pan, but they told me I had to return the whole set. I still wanted to keep the baking trays. And they already had scratches on them (another complaint is that they scratch very easily) so I didn’t feel like I could return the whole set. All I wanted was to swap it for a smaller size which was CHEAPER but “computer said no”. I now have a completely useless bit of equipment in my kitchen. I cannot even use it on the hob because I have an induction. It is not a cheap set and I cannot sell it on in this country and as everyone seems to have the same size oven in the UK. I have already bought pans from this company prior to this set and would have continued buying from them but now they have lost a valued customer

2026-08-28