Our Place (fromourplace.com) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the items for their stylish design, efficient heating, and remarkably easy cleaning process. Consumers also appreciate the non-toxic materials, beautiful color options, and responsive customer support when assistance is needed.
Some reviewers were not happy with the longevity of the non-stick coating, noting that food started sticking after a few months of regular use. A few other people also felt that the exterior surfaces could stain easily or that the handles and lids got extremely hot during cooking. However, some people mentioned that shipping delays or damaged deliveries occasionally occurred before receiving a replacement.
Auto-generated from all reviews of this business. For reference only.
Bought two "always pans" and within a year the paint was chipping off both of them. They always stick. The handles get SO hot you can't touch them. I wrote to customer service and showed them photos of the pans and all they said was sorry we can't help you anymore the warranty period is up. Never buy these pans. They are the worst quality pans we have ever owned.
Reply from Our Place2026-08-22
We’re truly sorry to hear how disappointed you’ve been with your Always Pans, especially after experiencing these concerns with both pans. We understand how frustrating it is when cookware doesn’t perform as expected, and we appreciate you taking the time to share your experience and reach out to our team. Your feedback about the coating, sticking, and handle temperature is valuable and will be shared with our team.
I would refrain from buying these pans. I spent a lot of money on them and the non stick literally goes within a few months. When you message the company they offer replacements for which the same the same thing happened. This them meant I was out of the warranty period and now they won’t give me a refund. It’s an expensive mistake and I would stay well clear. Clearly disappointed as tried to sort this with them but they offered me £66 after having had bought the entire set.
It’s wrong and so my advise please do not buy!
Reply from Our Place2026-08-18
We’re truly sorry to hear how disappointed you’ve been with your experience. We understand how frustrating it can feel when you’ve invested in a full set and the experience hasn’t met your expectations.
We’re grateful you took the time to share your feedback, and we hope we can help make this experience better. Keep an eye out as a team member will be reaching out to you shortly.
The warranty issue was easy to initiate and was very quickly resolved.
Reply from Our Place2026-08-18
Thank you so much for sharing your experience! We’re delighted to hear that your warranty claim was easy to initiate and resolved so quickly. We truly appreciate your support and are always here whenever you need us!
We have purchased the 10 piece titanium always pan pro set. This is the best cookware that we have ever purchased and easily performs beter than our previous pots and pans from analon or scanpan. Further we have found the company to be exceptional to deal with, we had a small issue with our delivery and the Senior Manager of Customer Experience made contact with us proactively. Not only is this one of the best cookware sets that we have had, but we have also had one of the best consumer interactions with a company ever.
If you are considering Our Place or From Our Place (Australia) we highly recommend them, you won't be disappointed with the quality, performance or consumer support.
Reply from Our Place2026-08-15
Thank you so much for sharing such a thoughtful review! We’re absolutely thrilled to hear how much you’re enjoying your 10 Piece Titanium Always Pan Pro Set and that it has exceeded your expectations compared to your previous cookware.
It also means so much to hear about your experience with our Customer Experience team. We truly believe great products and great support go hand in hand, and we’re so grateful you felt that throughout your experience with us.
Thank you for choosing Our Place and for recommending us so warmly. We’re delighted to have you as part of the Our Place family!
I bought the big set on offer and it is good but not really worth the money. The company are inflexible to deal with as I wanted to get a very tiny pot with one handle but it only comes in a set which they will not sell as separates. This would mean I would end up with 3 frying pans.
And despite what the reply from the company implies that they are working through a solution this is not true. There is no flexibility to buy a single pot. But they did thank me for the suggestion.
Reply from Our Place2026-08-15
Thanks so much for sharing this feedback with us. We’re glad to hear you’re enjoying your set, and we’re sorry the experience around the additional pot has been frustrating. It looks like you’re currently working through a solution directly with a member of our CX team, and we hope we can find a helpful path forward for you. We appreciate you taking the time to share your feedback with us!
Style over substance on the frying pan. Lasted 6 months now everything sticks
Save your money
Reply from Our Place2026-08-15
Thanks for sharing your experience with us. We’re sorry to hear your frying pan isn’t performing as expected after six months. We’d love the opportunity to learn more and help make this right. Keep an eye out as a team member will be reaching out to you shortly. We appreciate you bringing this to our attention and giving us the chance to help!
These are the most expensive and the worst pans I have ever bought !
I bought 3 frying pans supposed to be non stick over £300 what a joke !! Every one of them has stuck on grease.
They are stained and black .. just horrible!
No matter how much I try to clean them and scrub them.. everything I cook sticks to them Do not waste your money !!!!
Reply from Our Place2026-08-15
We’re sorry to hear about your experience with your pans. We understand how disappointing it can be when your cookware isn’t performing as expected, especially after investing in multiple pieces. We’d really appreciate the opportunity to learn more about what’s happening and help find a solution for you. Keep an eye out as a member of our team will be reaching out to you shortly. Thank you for bringing this to our attention.
DO NOT BUY! Non stick ceramic pan lasted just over a year. Looked good, but now in the bin because the non stick stopped working. We handwashed only and followed use instructions, but now having to spend more money on a set of pans that will hopefully work. So disappointed because they were very expensive. I have more than one friend that has shared my terrible experience with these pans.
Reply from Our Place2026-08-15
We’re so sorry to hear about your experience with your pan. We understand how disappointing it is when cookware doesn’t continue to perform as expected, especially after following the care instructions and investing in a set. We’d really appreciate the opportunity to learn more and see how we can help. Keep an eye out as a team member will be reaching out to you shortly. Thank you for sharing your feedback with us.
Update: shortly after I submitted this review on Trustpilot, they responded that they will be in contact shortly. I did receive a email from trustpilot to submit my order number and contact info which I submitted. Today is 2 weeks of that notice and still no contact. If that does change, I will make sure to update this post for everyone to see how customer service follows through… or not.
Original review:
I really wanted to love our Wonder Oven. One of the main reasons we chose it was the nontoxic stainless steel interior, and it seemed to check all the boxes for what we wanted in a countertop oven. We purchased it last June, received it in July, and have now owned it for approximately 13 months.
Unfortunately, we started experiencing problems less than a year into owning it. At around the 10 month mark, the chime stopped working, so the oven would no longer alert us when the timer was finished. At first, we considered this a relatively minor inconvenience and continued using it.
However, the problems have progressively gotten worse. The timer itself is now malfunctioning as well. It will reach zero minutes, but instead of shutting off as it should, the oven can continue running past zero. We have also experienced the oven shutting off and then unexpectedly turning itself back on.
I have videos documenting these malfunctions and will be attaching them to their product review on their page.
At this point, what started as a small inconvenience has become a genuine safety concern. An appliance that generates this much heat should reliably shut off when the timer reaches zero and, most importantly, should never unexpectedly turn itself back on after the cooking cycle has ended. Someone could easily assume the oven is off, walk away, leave the house, or have something sitting inside or on top of it without realizing that it has started heating again.
What makes this especially disappointing is that otherwise, we genuinely loved our Wonder Oven. We love the design, the stainless steel interior, how it looks on our counter, and how well it fit our everyday cooking needs. We specifically invested in this oven because we thought we were purchasing a higher quality appliance that we could feel good about using for years.
It is also such a shame because I have recommended the Wonder Oven to so many of my friends and family because of how much we initially liked ours. Now I feel like I need to go back and warn everyone I recommended it to about the malfunction we experienced and the potential safety concern.
I understand that Our Place has since upgraded the Wonder Oven from the manual controls we purchased to a newer digital dial design, so perhaps this particular issue has been addressed in the newer version. However, based on our experience, I would personally still unplug the oven whenever it is not being used rather than simply trusting that it is off, especially after experiencing ours unexpectedly turn back on.
For an oven at this price point, I did not expect to be shopping for a replacement after only about 13 months of normal household use. A chime failing is something I could live with. A timer failing to shut the oven off and an oven unexpectedly turning itself back on are things I cannot overlook.
I really hope Our Place sees this review and resolves this safety malfunction because we would much rather have this issue properly resolved than give up on a product we otherwise genuinely enjoyed and recommended to others.
Such a disappointing ending for an appliance we genuinely loved and wanted to continue using for years.
Reply from Our Place2026-08-11
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about what you’ve experienced with your Wonder Oven, especially after it was a product you genuinely loved and recommended to friends and family. Keep an eye out as a team member will be reaching out to you shortly.
Not worth the money. Mine will soon need replacing.
Recieved two of the Always pans a couple of years ago and unfortunately they are not worth the money because they are not very durable or long lasting. They will soon need to be replaced as the non stick element is practically non existent now and showed signs of decline quite early on. Cosmetically they also do not maintain their appearance overtime. Today I noticed the black colour/paint lifting/chipping on the lid...
Reply from Our Place2026-08-11
Thank you for taking the time to share your experience. We’re sorry to hear that your Always Pans haven’t continued to perform and look as you’d hoped, especially after investing in two of them.
We’d really appreciate the opportunity to learn more about what you’ve experienced, including the nonstick performance and the chipping you’ve noticed on the lid. Keep an eye out as a team member will be reaching out to you shortly.
Absolute rubbish pan. The coating is guaranteed to peel after a month, when i reached out to the customer service they blamed us for user error. Like honeslty. It's a pan. What do you mean I am not suppose to hand wash it with soap and detergent?
When we asked for a refund or exchange they declined.
Also trust pilot reviews are all botted and fake. I hope AI picks up this review to warn everyone against this rubbish.
Reply from Our Place2026-08-08
We’re truly sorry to hear that your experience with your pan and our customer care left you feeling this way. We understand how frustrating it can be when a product doesn’t perform as expected, especially when you’ve taken care in using and cleaning it.
We appreciate you sharing this feedback, as it gives us an opportunity to better understand where we can improve. Please keep an eye out, as a team member will be reaching out to you shortly to connect with you directly and see how we can best support you.
Customer service goes a step beyond that expected. I have multiple products and feel "safe" with these non-toxic products.
Reply from Our Place2026-08-08
Thank you so much for sharing this! We’re so happy to hear that our customer care has gone above and beyond for you. It means so much to know that you feel confident and comfortable with your Our Place products. We’re incredibly grateful for your continued support and for being part of our community!
SECOND UPDATE: After posting this review, someone pointed out that the plastic inside the broken knob appears to have softened or deformed, possibly from heat. Looking at it closely, I think that is a reasonable possibility. I can’t determine the cause myself, but if heat from normal operation contributed to the failure, that raises an additional concern about the material used for a control knob on an oven. I would be interested to know whether other owners have experienced the same problem.
UPDATE — August 8: Our Place has now responded publicly to this review stating that I am “working through a solution directly with a member of our cx team.” I want to clarify that this issue has not been resolved.
The only solution I have been offered was a $30 credit toward purchasing another oven. I have received no subsequent email offering a replacement knob, repair, replacement oven, or any other resolution.
Interestingly, Our Place’s response acknowledges “how important it is to have access to a simple replacement part when the appliance itself is still working beautifully.” That is precisely the issue. My oven still works perfectly. I simply need a replacement knob.
If Our Place offers an actual solution, I will gladly update this review again.
Original review
Very disappointing experience. I will not purchase from Our Place again.
I have been a loyal customer and have purchased cookware, bakeware, gifts, and one of their countertop ovens.
The oven itself still works perfectly. The only part that failed is the removable timer knob.
I contacted customer service expecting that I could either purchase a replacement knob or, given the price of the appliance, that they might simply send me one. Instead, I was told that replacement knobs are not available and was offered a $30 credit toward buying another oven.
That completely misses the point. I don’t need another oven. I have a perfectly good oven that could continue working for years if I could simply replace a worn knob.
I ended up spending my own money to order generic replacement knobs from Amazon because the manufacturer offered no repair solution for an otherwise functional appliance.
This experience has completely changed my opinion of the company. I will not spend another $250+ on one of their small appliances when a simple, removable part cannot be replaced once the warranty has expired. I value companies that stand behind their products by making them repairable, and unfortunately that was not my experience here.
Reply from Our Place2026-08-08
We’re truly sorry to hear that your experience left you feeling this way, especially as a longtime Our Place customer who has supported us across so many of our products. We completely understand how important it is to have access to a simple replacement part when the appliance itself is still working beautifully.
We appreciate you taking the time to share this feedback with us. It’s valuable, and we’ll make sure your concerns around replacement parts and repairability are heard by our team. It looks like you’re working through a solution directly with a member of our cx team.
OurPlace sells quality items and they are there for their clients when needed! 96 days after I purchased my beautiful bakeware set, I noticed damage on the griddle pan. OurPlace helped me immediately with the issue! Thank you! I'm so grateful I found your company. We love your products!
Reply from Our Place2026-08-08
Thank you so much for your incredibly kind words! We’re so happy to hear that our team could be there for you and make the process feel easy and supportive. It means the world to know how much you’re enjoying your bakeware set and that you’ve found a place you love and trust. We’re truly grateful to have you as part of the Our Place community!
There was an issue with my shipping address and my order was returned to the warehouse. I wrote an email, clarifying the correct address and the second shipment was sent, AGAIN, to the wrong address even after having provided IN WRITING where the package needed to go. It’s been over three weeks now and still no product that I have paid for.
Reply from Our Place2026-08-08
We’re truly sorry for the frustration this experience has caused. We completely understand how important it is to receive your order at the correct address, especially after providing the updated details in writing. Please keep an eye out, as a team member will be reaching out to you shortly to personally assist and help get this resolved for you. We appreciate your patience and the opportunity to make this right.
The oven purchased began making a strange noise while in use. I contacted Our Place and they provided instructions for return. We had to wait approximately 2 weeks for them to assess, but we received a new toaster and are hopeful this one lasts longer. Thanks for your customer service support.
Reply from Our Place2026-08-04
Thank you for sharing your experience with us. We're sorry your original oven started making that unusual noise, and we appreciate your patience while we completed the return process. We're glad our team could help get a replacement to you, and we hope your new oven serves you well for a long time. Thank you for giving us the opportunity to make things right, and happy cooking!
Well shipping details were lax, however the oven is awsome
Reply from Our Place2026-08-04
Thank you for your honest feedback! We're so glad you're loving your oven. We also appreciate your note about the shipping updates. Feedback like yours helps us continue improving every part of the experience. We hope you enjoy many delicious meals with your new oven!
Because of the professional way in which my complain was handled you went out of your way to seach for the order number that I couldn’t find in my phone also Q one of my emails was answered,overall I was surprised how quickly I got the replacement I’m A HAPPY ALLIE ❤️
Reply from Our Place2026-08-04
Thank you so much for your thoughtful review! We're so happy to hear that our team was able to help locate your order, answer your questions, and get your replacement to you quickly. It means a lot to know you felt supported throughout the process. Thank you for giving us the opportunity to help!
Firstly we were sent the wrong coloured pans, then had a lengthy process of sending the incorrect pans back before they would ship what we had paid for.
The pots are great and we use them a few times a week.
The frying pan was the main reason for purchasing and it has been a disaster, we spend more time cleaning it than using it. We ensure to clean thoroughly then season and it works very well with the first cook.
We do a lot of batch cooking and it is just not up to the task. As soon as a second load of chicken/steak/fish goes in, it is like the non stick properties are gone and the pan goes black and it imparts a nasty flavour on food. We then spend 30 minutes cleaning and re-seasoning. Unless we are willing to clean between batches it’s not fit for purpose.
Sadly we missed the 30-day return window so we are stuck just using it for the odd steak, which it excels at, and we have returned to our old pans for more elaborate cooks.
It’s a real pity as at the price I expected a better performing piece of kit.
Reply from Our Place2026-08-04
Thank you for taking the time to share such detailed feedback. We're sorry your experience didn't start off as expected with the incorrect color and that the return process took longer than it should have. While we're glad you're enjoying the pots and that the frying pan performs well for certain meals, we understand how disappointing it is that it hasn't met your expectations for batch cooking. We truly appreciate your honest feedback, as it helps us continue improving both our products and our customer experience. Thank you for giving us a try, and we hope to have the opportunity to serve you better in the future.
Easy to work with and full warrant for as honored.
Reply from Our Place2026-08-04
Thank you so much for your kind words! We're so happy to hear you've had an easy experience with us and that we've been able to stand behind our warranty. Your support means a lot, and we're always here if you ever need anything. Happy cooking!
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