Our Place (fromourplace.com) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the items for their stylish design, efficient heating, and remarkably easy cleaning process. Consumers also appreciate the non-toxic materials, beautiful color options, and responsive customer support when assistance is needed.
Some reviewers were not happy with the longevity of the non-stick coating, noting that food started sticking after a few months of regular use. A few other people also felt that the exterior surfaces could stain easily or that the handles and lids got extremely hot during cooking. However, some people mentioned that shipping delays or damaged deliveries occasionally occurred before receiving a replacement.
Auto-generated from all reviews of this business. For reference only.
Expensive pan and the base peeled revealing a black powder that has stained everything. The inside of the pan also lost it's non-stick after a year. I complained after I'd been using it 18 months and they wouldn't replace it (I wasnt asking for a refund). I expect better quality for a pan that's almost £100! Save your money and get a eaziglide instead - top ratings on which. This is the type of pan you spend £20 in s supermarket to throw away after a year.
Reply from Our Place2026-07-30
Thank you for taking the time to share your experience. We're sorry to hear that your pan did not perform as expected and that you were disappointed with both its durability and the support you received.
We understand how frustrating it is when a product doesn't meet your expectations, especially after investing in premium cookware. Your feedback about the non-stick performance, the condition of the base, and your customer service experience is valuable, and we'll be sure to share it with our team for review.
We appreciate your honest feedback, as it helps us continue improving both our products and the experience we provide to our customers.
Disappointed in the product. More disappointed in the customer service…
We’ve been big fans of Our Place for years. At this point, we own around ten pieces, and I had just purchased the Titanium Always Pan Pro and Titanium Perfect Pot Pro because I wanted to keep buying from the brand.
Unfortunately, our original Perfect Pot, purchased in June 2023, developed two spots where the ceramic coating chipped through after about three years. This wasn’t a pot that had been abused. It was hand washed, used only with wooden utensils, and generally babied.
I reached out to customer service hoping they would stand behind the product. They acknowledged the issue but declined to help because my purchase fell outside the one-year warranty that existed at the time. Their solution was a $30 credit toward buying another $150 Perfect Pot.
What makes this especially frustrating is that Our Place now offers a three-year warranty on this category of cookware. I understand policies change, but it’s hard not to feel like loyal customers who bought just before that change were left behind.
What disappointed me most wasn’t the pot. Ceramic coatings don’t last forever. It was how little our loyalty seemed to matter. After purchasing around ten pieces over the years, I expected a more meaningful goodwill gesture than 20% off another purchase.
I also looked for a way to leave a review on Our Place’s website as a verified customer and couldn’t find one, which is why I’m sharing my experience here instead.
I wasn’t expecting a lifetime warranty. I was expecting a premium product to last longer than three years with careful use, and a company that would stand behind a longtime when it didn’t.
Reply from Our Place2026-07-30
Thank you for taking the time to share such detailed feedback and for being a longtime supporter of Our Place. Knowing you've welcomed around ten pieces into your kitchen over the years truly means a great deal to us.
We're sorry to hear about your experience with your Perfect Pot and that our resolution did not leave you feeling supported. We understand how disappointing it can be when a well cared for product doesn't meet your expectations, especially after years of loyalty to our brand.
We also appreciate you sharing your perspective on our warranty evolution. While our policies have changed over time and are applied based on the warranty in effect at the time of purchase, we understand why that feels frustrating in your situation. Your feedback about recognizing and supporting longtime customers is valuable, and we'll be sure to share it with our team.
Thank you again for your honesty and for giving us the opportunity to learn from your experience. We truly appreciate your support over the years and hope to earn back your confidence in the future.
Do not buy pans from this business - get a stainless steel pal
Do not buy pans from this business.
They wear down within 6-12 months, and then won’t give you a refund, just an endless “lifetime warranty” of sending pans back for newer ones.
Buy a stainless steel pan, and a cast iron pan to last a lifetime.
Stainless steel is non stick once you heat it for a few mins, drip water on, and then it bounces around as a droplet = non stick.
Reply from Our Place2026-08-04
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. It looks like you're already working through a solution with a member of our Customer Experience team, and we're grateful for the opportunity to help. Thank you again for letting us know about this. We truly appreciate your feedback, as it helps us continue improving both our products and the experience we provide to our customers.
I really like and use your Titanium equipment I have.
One suggestion would be to add a section in the purchase section for sending your produces as gifts , these last 2 items I purchase where presents to family.
Reply from Our Place2026-07-30
Thank you so much for your kind words! We're delighted to hear that you're enjoying your titanium cookware and that you've chosen it as a gift for your family. That truly means a lot to us.
We also appreciate your thoughtful suggestion about adding a gift option during checkout. Making it easier to send our products as gifts is a great idea, and we'll be sure to share your feedback with our team for consideration.
Thank you again for your support, and we hope your family enjoys their new cookware just as much as you do!
The best customer service I have ever dealt with, what an amazing company, pans are beautiful, light weight and perfect
Reply from Our Place2026-07-30
Thank you so much for your incredibly kind words! Knowing that you had the best customer service experience means the world to us. We're also so happy to hear you're loving your pans. Hearing that you find them beautiful, lightweight, and perfect is exactly what we hope for.
We truly appreciate your support and look forward to being part of your kitchen for many meals to come!
I bought the titanium mini pan. This has a nonstick interior, works great. The pan comes with a metal flipper. It’s turning out to be my favorite our place purchase.
Reply from Our Place2026-07-25
Thank you for your wonderful review! We're so happy to hear the Titanium Mini Pan has become your favorite Our Place purchase. It's great to know you're enjoying its nonstick performance and that the included metal flipper has been a helpful addition to your cooking experience.
We truly appreciate you taking the time to share your feedback. Here's to many more delicious meals with your new favorite pan. Happy cooking!
I cannot believe how disappointed I am with this company. I’ve been a loyal customer for years and have spent a considerable amount of money on their products because I’ve always enjoyed using them.
Unfortunately, when one of my pans developed what I believe is a fault despite very little use and following all of the recommended care instructions, the customer service I received was incredibly disappointing. Rather than standing behind their product or showing any loyalty to a long-standing customer, they refused to help and simply offered a small discount towards buying another pan.
It’s frustrating to invest in a premium brand only to be left feeling that customer loyalty means very little when something goes wrong. I expected much better from a company I’ve supported for so many years.
Reply from Our Place2026-07-25
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience didn't reflect the level of care you've come to expect from us, especially after your years of support.
We understand how disappointing it can be when a product doesn't perform as expected, particularly when you've taken care to follow the recommended care instructions. Your loyalty means a great deal to us, and we're sorry that our resolution left you feeling otherwise.
We appreciate you sharing your experience, as feedback like yours helps us continue to improve. Thank you again for your honesty, and we hope we'll have the opportunity to provide you with a better experience in the future.
Don’t know where to start… was very excited to get a set, and was extremely careful when using them straight away (which is honestly a joke compared with cheaper brands that can just deal with normal use), notably
1. Paint peeling, exposing a different colour (I ordered green, but underneath they are blue!?)
2. The pans stick so easily, and were unuseable within six months. The stick technology seems so poor to the extent where a cooking pot was unuseable due to a sticky film peeling off the pot’a surface? How is this acceptable when I’ve only boiled water in it!?
3. The handles get hot?
Really would not recommend… genuinely questioning if I got a faulty batch.
Reply from Our Place2026-07-25
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience hasn't met your expectations, especially after you were so excited to receive your cookware.
We understand how frustrating it must be to encounter concerns with the finish, cooking performance, and handles, particularly when you've taken such great care to follow the recommended use and care instructions. This is certainly not the experience we want for our customers.
We'd love the opportunity to learn more and make this right. Keep an eye out, as a member of our team will be reaching out to you shortly to take a closer look at your experience and see how we can help.
Thank you again for bringing this to our attention.
My order arrived promptly and well packaged. I love my Our Place cookware. I ordered this new pan because the one I have been using for two years, no longer worked well (food would stick to the bottom while cooking). I hope this new purchase will perform better and longer.
Reply from Our Place2026-07-25
Thank you so much for your thoughtful review! We're so happy to hear your order arrived quickly and safely, and that you've enjoyed cooking with Our Place over the past two years.
We appreciate you choosing us again for your new pan. With the right care, we hope it brings you many more delicious meals and a great cooking experience for years to come. If you ever have any questions about care and maintenance or need a hand with anything, we're always here to help.
Happy cooking, and thank you for being part of the Our Place family!
I've been happy with most of the products I've bought. However, I had an issue with one particular pan. When I contacted customer services they couldn't do enough to rectify things. In terms of customer service, this company is second to none. It's just complete peace of mind.
In terms of the actual kitchenware, I've been happy with all but one item.
I would definitely buy from this company again
Reply from Our Place2026-07-25
Thank you so much for sharing your experience! We're delighted to hear you've been happy with your Our Place products overall, and it means so much to know our Customer Experience team was able to make things right when you encountered an issue with one of your pans.
While we're sorry one item didn't meet your expectations, we're grateful for the opportunity to help and truly appreciate your understanding. Knowing you have peace of mind when shopping with us is one of the greatest compliments we could receive.
Thank you for your continued support. We look forward to being part of your kitchen for many more meals to come!
Thank you so much for your kind words! We're delighted to hear you're enjoying your cookware and that you had a great experience with our team. Your support truly means a lot to us. We hope your cookware continues to bring you joy in the kitchen for years to come. Happy cooking!
There are many reviews out there that show their pans as not as advertised. For example, food sticking, and one reviewer had to even throw out there pan because they couldn’t get the stuck on food off.
Everything needs research. I have found that with great research and experiencing the product I can make an assessment of exactly the quality and company. I tell you what? I would buy from this wonderful company again. Here’s a note. The sticker that is stuck inside your pans may leave excess glue behind. Even if you wash it, it’s not gonna come off all the way with warm mild soapy water. I did a little research and was able to remove all the glue. It may seem like its not there, but it may be there and once you cook the glue gets heated and there goes that nice purchase. Low to low medium is all you need! Dry right away! I continue to be amazed. I made a pancake, i was like oh no little food stuck. Used my silicone spatula from sabatierre and it came right up.
Olive oil will create a film on the bottom of the pan if you are using the steaming basket, so bypass the olive oil for when your food is hot ready and plated.
I bought the always pan 2.0 10 inch and the always pan mini 8.5 inch. Buy baking soda! It’s gentle on your pans and takes out most any food. I have spent no more than 5 minutes every time taking care of clean up its a breeze. Maybe you need to rub avocado oil around with your fingers, that works well too. There is such a thing as thermo shock to your purchases so always let cool first. The helper handle can get boiling hot, that’s how I can tell when the pan is heated. Always use oven safe mitts. The lid top also gets hot so be careful. And read the care instructions and research to keep your pans beautiful for years to come. I have not had these long, but since I have had them they have been my favorites for even cooking, no burnt on food, and easy handling also how light. I have RA, and my hands aren’t what they used to be so these pans make cooking and cleaning a breeze. I would recommend you try them for yourself. I have no complaints and bought my pans with my own money so these are my honest and steadfast answers. If anything changes I will update my review to reflect any discrepancies or things that may cause the loss of a star or two.
Reply from Our Place2026-07-21
Thank you so much for taking the time to share such a thoughtful and detailed review! We truly appreciate the care you put into researching your cookware and learning what works best for you. It means a lot to hear that your Always Pan 2.0 and Mini have become your favorites.
We also appreciate you sharing the tips you've discovered along the way, from removing any sticker residue to using low to medium heat, allowing the pan to cool before cleaning, and caring for it with gentle cleaners like baking soda. Insights like these can be incredibly helpful for other home cooks.
We're especially happy to hear that the lightweight design has made cooking and cleanup easier for you. Knowing that it has been a comfortable option for someone living with RA means a great deal to us.
Thank you again for your support and for choosing us with your own hard earned money. We hope your cookware continues to serve you well for many delicious meals, and we're always here if you have any questions or need a hand. Happy cooking!
I have had the Wonder Oven for over a year. I'm mostly happy with it, but I have two complaints: the dials are extremely hard to turn, and I'm a very fit fell runner who weight trains! And I also can't see the damn things: the white print on a beige oven means I constantly have to peer. The design could be better, and the dials could be less stiff.
Reply from Our Place2026-07-18
Thank you for taking the time to share your experience with your Wonder Oven. We're so glad to hear it's been a part of your kitchen for over a year, and we truly appreciate your thoughtful feedback. We understand how frustrating it can be when the dials are difficult to turn and the markings are hard to see. Feedback like yours helps us continue improving both the functionality and design of our products.
Keep an eye out as a team member will be reaching out to you shortly to learn more about your experience and see how we can help. Thank you again for sharing your thoughts with us!
Love the pan!!!! I bought a pan about a month before the new unlimited vanilla one and omg I fell in love with this unlimited version so I asked for an exchange and since it hadn’t been 60 days, it was approved!!!! Now I love even more my pan and will be using it all the time
Reply from Our Place2026-07-18
Thank you so much for sharing this! We're so happy you reached out while you were still within the 60 day trial, and even happier that you were able to get the unlimited Vanilla Pan you had your eye on. It means the world to hear how much you're loving it, and we hope it makes every meal even more enjoyable. Happy cooking!
I really like how quick and responsive your team is with their customer service. I also like the quality of the products themselves. I am
Looking forward to using my new Wonder oven Pro!
Reply from Our Place2026-07-18
Thank you so much for your kind words! We're delighted to hear you've had a great experience with our customer support team and that you've been enjoying the quality of our products. We can't wait for you to start cooking with your new Wonder Oven Pro, and we hope it brings you many delicious meals. Happy cooking!
Thank you so much! We're thrilled to hear you're loving your cookware. We hope it brings you many enjoyable meals and memorable moments in the kitchen. Thank you for choosing us, and happy cooking!
COMPLETE LACK OF TRANSPARENCY AND POOR CUSTOMER SERVICE
I was looking at rice cookers to give as a gift, and possibly one for myself, later on. Given that I have purchased many pans from this website, I know that their shipping can be VERY slow!!! This made me be very careful in looking at the shipping time. When I saw, "Ready to ship", I placed my order. When I received my order confirmation, it said it would arrive at the end of September!?!?!?! FALSE ADVERTISING to show "Ready to ship" and then change it to 3 months later for arrival. As if that were not enough, my cart popped up on Spotify and it said, "Get it as soon as July 3rd". After I cancelled the 1st order, I wasn't about to fall into the trap AGAIN!!!! This company needs to be transparent about shipping times and they are NOT!!!! The customers should be given correct information and from there, they can decide whether or not they are willing/able to wait that long for the items to arrive. However, when they are dishonest, you only find out the truth AFTER you place your order. Customer service was no help at all!!!
JUST TO CONFIRM that this review is a legitimate review of what I experienced with this company, the order number was OP3787920. However, after the email confirmation arrived and I saw the arrival date of the end of September, I cancelled the order!!!! I will STRESS one more time that due to the fact that I was purchasing a gift, I was VERY careful to look for a shipping date and I CLEARLY saw "Ready to ship". PERIOD. That is why I decided to purchase it. It was only AFTER I did so, that the arrival date of the end of September showed up. Kia, a supervisor, who emailed me, said it was listed as a pre-order on the product page?!?!?!?!?!?!?! I don't know anything about that, BUT what I DO know is that it CLEARLY stated "Ready to ship". I HAD to pay attention because I needed the item to give as a gift and THE ONLY THING that showed up for the color green, which is what I was going to purchase, was "Ready to ship". Yes, arrival of the end of September DID show up, but ONLY after I made the purchase. She did not help a single bit!!! = l The fact STILL remains that this company needs MORE transparency. I requested a reply by 6/29/26, BUT I did not receive one until 6/30/26, which I had to request several times. I do not know the exact date that I made the purchase because it was charged to my credit card, then credited right away and as a result, both charges fell off. In addition, since I cancelled the order because I needed it to give as a gift WAAAAAAAY before the end of September, I did not keep the invoice. This company is NOT honest.
*** Interesting fact - In an email that I received today from the company, right under all of the available colors, it says "ships by end of August". Do you think what I have said is true and they have learned their lesson on transparency? It seems that way!!!
Reply from Our Place2026-07-14
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to see conflicting shipping information before and after placing your order. We agree that clear and accurate delivery expectations are important so customers can make informed purchasing decisions.
We also regret that your interaction with our support team did not leave you with the assistance you were hoping for. Your feedback is valuable, and we'd like the opportunity to look into what happened and address your concerns.
Please keep an eye out, as a member of our team will be reaching out to you shortly to learn more about your experience and see how we can help. We appreciate you taking the time to bring this to our attention.
I agree with every negative review on here. This frying pan is a complete disaster. Follow the instructions over and over my stuff stuck and stuck the pan won’t even come clean. Follow the instructions using baking soda white vinegar, which is ridiculous. The pan is garbage not worth a dime, they replaced it for me twice. Customer Service doesn’t answer you no phone number horrible company. I will never purchase another item of this company again so many other pans with chemical free, save your money from this company total disaster
Reply from Our Place2026-07-14
Thank you for taking the time to share your experience. We're truly sorry to hear that your cookware has not performed as expected and understand how disappointing this has been, especially after receiving replacement pans.
Your feedback is important to us, and we'd like the opportunity to learn more and work toward a resolution. Please keep an eye out, as a member of our team will be reaching out to you shortly to discuss your experience and see how we can help.
We appreciate you bringing your concerns to our attention and the chance to make things right.
Amazing product qualities delivered exactly as promised. The support team is exceptional; they are proactive in helping, informing, and adjusting.
Reply from Our Place2026-07-14
Thank you so much for your thoughtful review! We're delighted to hear that the product met your expectations and delivered exactly as promised. It also means a great deal to know that our support team made a positive impression by being helpful, communicative, and responsive.
Thank you so much for your continued support! It means a lot to hear that our quality continues to meet your expectations. We truly appreciate you being part of our community, and we look forward to being a part of many more delicious meals ahead!
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