COMPLETE LACK OF TRANSPARENCY AND POOR CUSTOMER SERVICE
I was looking at rice cookers to give as a gift, and possibly one for myself, later on. Given that I have purchased many pans from this website, I know that their shipping can be VERY slow!!! This made me be very careful in looking at the shipping time. When I saw, "Ready to ship", I placed my order. When I received my order confirmation, it said it would arrive at the end of September!?!?!?! FALSE ADVERTISING to show "Ready to ship" and then change it to 3 months later for arrival. As if that were not enough, my cart popped up on Spotify and it said, "Get it as soon as July 3rd". After I cancelled the 1st order, I wasn't about to fall into the trap AGAIN!!!! This company needs to be transparent about shipping times and they are NOT!!!! The customers should be given correct information and from there, they can decide whether or not they are willing/able to wait that long for the items to arrive. However, when they are dishonest, you only find out the truth AFTER you place your order. Customer service was no help at all!!! JUST TO CONFIRM that this review is a legitimate review of what I experienced with this company, the order number was OP3787920. However, after the email confirmation arrived and I saw the arrival date of the end of September, I cancelled the order!!!! I will STRESS one more time that due to the fact that I was purchasing a gift, I was VERY careful to look for a shipping date and I CLEARLY saw "Ready to ship". PERIOD. That is why I decided to purchase it. It was only AFTER I did so, that the arrival date of the end of September showed up. Kia, a supervisor, who emailed me, said it was listed as a pre-order on the product page?!?!?!?!?!?!?! I don't know anything about that, BUT what I DO know is that it CLEARLY stated "Ready to ship". I HAD to pay attention because I needed the item to give as a gift and THE ONLY THING that showed up for the color green, which is what I was going to purchase, was "Ready to ship". Yes, arrival of the end of September DID show up, but ONLY after I made the purchase. She did not help a single bit!!! = l The fact STILL remains that this company needs MORE transparency. I requested a reply by 6/29/26, BUT I did not receive one until 6/30/26, which I had to request several times. I do not know the exact date that I made the purchase because it was charged to my credit card, then credited right away and as a result, both charges fell off. In addition, since I cancelled the order because I needed it to give as a gift WAAAAAAAY before the end of September, I did not keep the invoice. This company is NOT honest. *** Interesting fact - In an email that I received today from the company, right under all of the available colors, it says "ships by end of August". Do you think what I have said is true and they have learned their lesson on transparency? It seems that way!!!