Our Place (fromourplace.com) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the items for their stylish design, efficient heating, and remarkably easy cleaning process. Consumers also appreciate the non-toxic materials, beautiful color options, and responsive customer support when assistance is needed.
Some reviewers were not happy with the longevity of the non-stick coating, noting that food started sticking after a few months of regular use. A few other people also felt that the exterior surfaces could stain easily or that the handles and lids got extremely hot during cooking. However, some people mentioned that shipping delays or damaged deliveries occasionally occurred before receiving a replacement.
Auto-generated from all reviews of this business. For reference only.
Absolute pathetic "nonstick" we ordered $1600 of ourplace items and they all such. The titanium ones are supposedly "nonstick" and they are such big liars. Everything about that company wreaks of greenwashing and inauthentic cusomer servie (think AI chat bot). Never will orfer anthing from OUrplace again. Buyer beware!!
Reply from Our Place2026-07-08
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our cookware has fallen so far short of your expectations, especially after such a significant purchase.
We understand how disappointing it is when a product doesn't perform as expected, and we appreciate you sharing your concerns about the nonstick performance and your support experience. Keep an eye out as a team member will be reaching out to you shortly.
Having previous purchased Our Place cookware, which did not live up to durability expectations, my husband bought me a titanium perfect pot pro in chrome / gold for Christmas. 6 months later, the gold finish has completely disappeared from one of the handles. We contacted Our Place with photos and videos. Apparently we have to return the pot before a replacement will be sent to us. So I am without a pan I use daily for goodness knows how long. Very poor customer service. Have given it 2 stars because the pot otherwise is great.
Reply from Our Place2026-07-08
Thank you for taking the time to share your experience. We're sorry to hear about the finish on your Perfect Pot Pro and understand how frustrating it is to be without a piece of cookware you use every day.
We know warranty claims can feel inconvenient, and we appreciate your patience throughout the process. Our return procedure helps us inspect the product and ensure we provide the right resolution, but we understand the temporary gap can be disappointing.
We're glad to hear you've otherwise been enjoying your Perfect Pot Pro, and we'd love the opportunity to make this experience a better one. Keep an eye out as a team member will be reaching out to you shortly.
My first order was lost in shipping.
Joana in Customer Service worked with me on my purchase of the Titanium Pro Mini Cookware Duo in Chrome and had the 6 piece set in my hands in just a few days.
I've had a chance to fry eggs, fish & veggies with outstanding results.
Reply from Our Place2026-07-08
Thank you for sharing your experience! While we're sorry your original order was lost in transit, we're so glad Joana was able to help make things right and get your Titanium Mini Cookware Duo Pro to you quickly. It's wonderful to hear you're already enjoying it and that your eggs, fish, and veggies are turning out so well. We truly appreciate your patience and your support, and we hope your cookware continues to bring great results for many meals to come!
Amazing customer service. Seamless transaction. Thank you for not putting the customer through loops to rectify a situation.
Reply from Our Place2026-07-08
Thank you so much for your kind words! We're delighted to hear you had a seamless experience and that our team could make resolving your situation simple and straightforward. Providing thoughtful, hassle free support is always our goal, and it means a lot to know that it made a difference. We truly appreciate your support and hope to serve you again in the future!
Don’t bother, loses its ‘non stick’ and food starts sticking
I got the ‘Always pan’ which started off great but after a few months it lost its non stick and now food starts sticking. Another pan which will end up at the recycling centre.
I’ve now switched to another brand with stainless steel and as long as I make sure the pan is hot enough first by doing the check with a drop of water, I don’t experience sticking.
Don’t waste your money and just buy stainless steel.
Reply from Our Place2026-07-08
Thank you for taking the time to share your feedback. We're sorry to hear that your Always Pan didn't continue performing as expected. We understand how disappointing that can be, especially when you had a great experience at first. Keep an eye out as a team member will be reaching out to you shortly.
Love the pots.. Have fallen in love with them Best I ever had.
Reply from Our Place2026-07-07
Thank you so much for your wonderful review! We're absolutely delighted to hear you've fallen in love with your pots and that they're the best you've ever had. Your kind words truly mean a lot to us. We hope they continue to bring you joy every time you cook!
Thank you so much for your kind words! We're so happy to hear that the pan worked really well for you and that you're enjoying it. We truly appreciate you taking the time to share your experience, and we hope it continues to make cooking even more enjoyable!
So I bought the titanium pro pans - I’m in South Africa and haven’t tried them yet as I had them delivered to my brother and will only get them next month when I go to the UK
However their loyalty system is really really bad and despite asking support for assistance no answers forthcoming and no correction of what went wrong
To clarify - purchasing in the UK they promise one loyalty point per £ spent !
Actual spend £375 and got 312 points, another £80 order - 66 points, a £64 order - 55 points - and no explanation for the discrepancies
Then because I bought on a promo period there was supposed to be 300 points added - those points show on my account with a “24.69%” status and again no explanations forthcoming
Add to that although I signed up and bought on the UK site they are constantly emailing me from .com with US offers not UK!
Seriously for a brand that pitches themselves as a luxury high end one I would expect better managed loyalty scheme and certainly a reasonable standard of customer support , but the customer service seems to be very poor and the inability to answer simple enquiries is what I’d expect from a bargain basement brand
I’m seriously considering just returning the pans for refund because I’ve kinda lost faith in the company
Reply from Our Place2026-07-04
Thanks for letting us know about this - it looks like you’re working through a solution directly with a member of our cx team, but we’re so sorry again and we appreciate this feedback!
We read the reviews on your "our place" one pan.
they boasted durability, and non-toxic, non stick cooking surface. For your information... This pan is complete garbage... No matter what temp we cook at low medium, or high everything sticks. Even poached eggs stick. Treating the surface with olive oil, gently warming to cooking temp, stick, stick ,stick.. You provide false data to unsuspecting consumers.
The pan is going in the trash and I will provide negative reviews on your over priced and very expensive cook (Burn) ware to anyone willing to listen..
Reply from Our Place2026-07-04
Thank you for sharing your honest feedback. We're truly sorry to hear that your experience with the Always Pan hasn't lived up to your expectations. We understand how frustrating it is when a product doesn't perform the way you expected, especially after choosing it based on the experiences shared by others.
This isn't the experience we want for our customers, and we'd appreciate the opportunity to learn more about what's been happening. Keep an eye out as a team member will be reaching out to you shortly.
Our Place, titanium frying pan sadly is a disaster. It cost a lot of money and I would have been better buying one from my supermarket! I ensure I clean it to remove the collection of food which builds up even when you’ve added oil, if you continue to cook it then burns. Cleaned as recommended by the company but it continues to be a problem.
Reply from Our Place2026-07-04
Thank you for taking the time to share your experience. We're really sorry to hear that your Titanium Always Pan Pro hasn't performed as expected, especially after you've taken such great care to clean and use it according to our recommendations.Keep an eye out as a team member will be reaching out to you shortly.
I don’t think I’ve ever left a negative review for a company before because, until now, I’ve never had such a disappointing shopping experience.
On June 3, I ordered a $200 Dream Cooker (crock pot/pressure cooker) from Our Place with an expected delivery date of June 9. The cooker was supposed to be a surprise birthday gift for my mom and I ordered the cooker out of state hoping it arrive to her home on time. When it didn’t arrive, I waited a couple of days before reaching out to the shipping carrier—one I had never even heard of. On June 11, they told me the package was still “processing” and asked me to wait four business days for another update.
On June 16, the tracking still showed the exact same “processing” message. I called Our Place using the customer service number listed on their website, but no one answered. I left a voicemail and never received a return call. Instead, I had to communicate through email.
Customer service then told me that if there was no meaningful tracking update after eight days, the package would be considered lost and I could either receive a replacement or a refund. Since I had already been waiting nearly a month, I asked if they could reship the item using overnight or two-day shipping. They declined, so I requested a refund instead.
From there, the experience only became more frustrating. I ended up communicating with three different customer service representatives, all giving me different information about when I could receive my refund. One representative told me I had to wait until June 26 before requesting it, even though the package had already been deemed lost. I couldn’t understand why I had to continue chasing a refund for an item that was never delivered.
On June 24, I called again to request my refund. Once again, no one answered the phone, and no one returned my voicemail. I followed up by email, only to receive more conflicting responses. On June 26, I emailed again demanding my refund—and was met with complete silence.
At this point, I’m still waiting for my money back.
I’ve started looking into filing complaints with the Better Business Bureau and the Federal Trade Commission because this experience has been completely unacceptable.
I’m a patient and reasonable person, and I genuinely dislike leaving negative reviews. However, when a company is quick to take your money but fails to deliver the product—and then makes you fight to get your money back—it deserves to be called out.
I cannot recommend shopping with Our Place. Their customer service is unresponsive, the shipping carrier they use appears unreliable, communication is inconsistent, and they don’t even return customer phone calls. For a company charging premium prices, I expected premium customer service. Instead, this has been one of the worst online shopping experiences I’ve ever had.
I hope they improve their customer service and shipping process, but based on my experience, I won’t be purchasing from Our Place again.
*Update: they finally responded and processed a refund. I still do not recommend shopping here.
Reply from Our Place2026-06-30
Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment this caused, especially knowing that the Dream Cooker was meant to be a special birthday gift for your mom.
We understand how upsetting it must have been to experience repeated shipping delays, inconsistent communication, and the difficulty of reaching our team while trying to resolve the issue. We also recognize how frustrating it is to wait for a refund after an order has already been determined to be lost. This is not the experience we want for any of our customers.
We appreciate you updating your review to let others know that your refund has now been processed. While we are glad we were able to resolve that part of the issue, we understand that it does not make up for the time, inconvenience, and disappointment you experienced.
Your feedback has been shared with our team, as it highlights areas where we need to do better, including communication, shipping support, and the overall resolution process. We sincerely appreciate you bringing these concerns to our attention.
Thank you again for your honest feedback. We wish your mom a happy belated birthday and hope we have the opportunity to provide a much better experience in the future.
I love the the products. Especially the oven pro. My only issue so far was getting the Our Place staff to enter the Titaniam Pro pan i Purchased on Amazon on the list of products app on the Our Place site.
Other than that I love the products.
Reply from Our Place2026-06-30
Thank you so much for your kind words! We're so happy to hear you're loving your cookware, especially the Wonder Oven Pro.
We also appreciate you sharing your experience with registering your Titanium Pro Pan. Your feedback is valuable, and we're always looking for ways to make that process smoother and more convenient.
Thank you for being part of the Our Place community. We hope you continue to enjoy cooking with your Our Place collection!
I have used the titanium pro pan for few weeks and the bottom of it got tainted/stained already( looks rusty now) no matter how I carefully looked after the pan whilst cooking. I was planning to buy the pots but after trying their pan I will never buy from their shop anymore. I was really disappointed.
Reply from Our Place2026-06-30
Thank you for sharing your feedback. We're sorry to hear that your Titanium Pro Pan hasn't met your expectations, and we understand how disappointing that must be, especially after taking such great care of it.
Your experience is important to us, and we'd love the opportunity to learn more and see how we can help. Keep an eye out as a team member will be reaching out to you shortly.
The pans cook evenly, sear well and the nonstick property is excellent. Packing was excellent and delivery was timely.
Reply from Our Place2026-06-27
Thank you so much for taking the time to share your experience! We're delighted to hear that your pans are cooking evenly, delivering a great sear, and providing the excellent nonstick performance you were hoping for. It's also wonderful to know your order arrived on time and was carefully packed. We truly appreciate your support and hope you continue to enjoy cooking with your cookware for years to come!
Please please please do not buy these awful pans, they do not do as they advertise, they are completely rubbish pans, the non stick does not work at all, even with oil the egg sticks, they are a rip off and not worth a penny , they lie about everything, they are awful to clean and everything sticks to them. what ever you cook in them. shocking quailty and shocking price, please do not get ripped off,
Reply from Our Place2026-06-27
Thank you for taking the time to share your feedback. We're truly sorry to hear that your cookware hasn't performed as expected and understand how frustrating this experience has been.
We'd appreciate the opportunity to learn more about what happened and see how we can help. Please keep an eye on your inbox, as a member of our team will be reaching out to you shortly.
Titanium Cookware from Our Place isn't the answer!
Titanium Cookware from Our Place has a few flaws.
If you want to make yoghurt, custard, bechamel sauce use another pot. The pattern on the base doesn't allow you to stir and remove sediment so the milk sticks in the honeycomb pattern and burns. I purchased 9 frying pans for our kids and nieces/nephews a couple of years ago and I totally regret the purchase. Browning beef for a casserole...sticks to the bottom! Even eggs stick ! Also it is impossible to clean the outside base and I don't have a gas cooker! Don't have that problem with other stainless steel saucepans.
Reply from Our Place2026-06-27
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the Titanium Cookware hasn't met your expectations, especially after purchasing so many pieces for your family. We understand how disappointing it must be to run into these cooking and cleaning concerns.
We'd like the opportunity to learn more about your experience and see how we can help. Please keep an eye on your inbox, as a member of our team will be reaching out to you shortly.
I love your product!!!! These perfect pots keep the food and clean-up in minutes. Thank you for adding the Mini Cookware Duo - perfect for one serving!
Reply from Our Place2026-06-27
Thank you so much for your wonderful review! We're so happy to hear you're loving your cookware and that it's making both cooking and cleanup so easy. It means a lot to know the Mini Cookware Duo has been the perfect fit for single servings. We truly appreciate your support and hope your cookware continues to bring you many delicious meals!
I absolutely love my wonder oven pro. I have roasted, toasted, reheated, dehydrated and raised and baked bread in there. Absolutely wonderful product.
Reply from Our Place2026-06-23
Thank you so much for sharing your experience! We're thrilled to hear how much you're enjoying your Wonder Oven Pro. From roasting and toasting to dehydrating and baking bread, it sounds like it's become a true kitchen companion. We love hearing how versatile it has been for you, and we're so grateful to have a place in your cooking routine. Happy cooking!
Thank you so much for your review! We're delighted to hear that our commitment to thoughtfully designed, non-toxic cookware is something you appreciate. Creating products that help you feel confident and comfortable in the kitchen is incredibly important to us. We're so grateful to be part of your cooking journey!
The products are beautiful and I LOVE the color spice!!!! I love how appliances match the cookware for a total look.
Reply from Our Place2026-06-23
Thank you so much for your kind words! We're thrilled to hear you're loving your cookware, especially in Spice. It's one of our favorite colors too.
Creating pieces that work beautifully together was a big part of our vision, so it means a lot to hear you're enjoying the coordinated look. Thank you for bringing Our Place into your kitchen!
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