Poor poor customer support
So I bought the titanium pro pans - I’m in South Africa and haven’t tried them yet as I had them delivered to my brother and will only get them next month when I go to the UK However their loyalty system is really really bad and despite asking support for assistance no answers forthcoming and no correction of what went wrong To clarify - purchasing in the UK they promise one loyalty point per £ spent ! Actual spend £375 and got 312 points, another £80 order - 66 points, a £64 order - 55 points - and no explanation for the discrepancies Then because I bought on a promo period there was supposed to be 300 points added - those points show on my account with a “24.69%” status and again no explanations forthcoming Add to that although I signed up and bought on the UK site they are constantly emailing me from .com with US offers not UK! Seriously for a brand that pitches themselves as a luxury high end one I would expect better managed loyalty scheme and certainly a reasonable standard of customer support , but the customer service seems to be very poor and the inability to answer simple enquiries is what I’d expect from a bargain basement brand I’m seriously considering just returning the pans for refund because I’ve kinda lost faith in the company