The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
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Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
Great Product, Company, but even better CS Employees
I had a great experience with HexClad’s customer service team when I submitted a warranty claim for a pan that was no longer working properly. The process was incredibly easy. I simply provided photos and videos of the pan, and Jan from customer service helped me right away.
Jan was extremely responsive and helpful throughout the process. We exchanged just 5 emails back and forth, and my replacement was completely taken care of within an hour! I really appreciate how quick, straightforward, and hassle-free the entire warranty process was.
Big thank you to Jan for the excellent customer service. I’m very glad I reached out and was taken care of so quickly. Highly recommend HexClad for standing behind their products and making the warranty process so easy!
Reply from HexClad2026-08-13
Hello Sunnee,
There’s nothing better than hearing that a warranty experience was as smooth as it should be. Thank you so much for taking the time to share such thoughtful feedback about your experience with our Customer Service team.
We’re especially glad to hear that Jan was able to make the process quick, clear, and hassle-free. We know that when you reach out for warranty support, you want answers and solutions without unnecessary back-and-forth, so it’s wonderful to know your replacement was taken care of so promptly. We’ll be sure to share your kind words with Jan and the team.
Thank you for choosing HexClad and for trusting us to make things right when you needed us. We truly appreciate your recommendation and your support.
Should you ever need anything else, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I sent a quick video on the problem I was having with my hex lad pan. Within minutes I got a request for additional information. In another few minutes I was told I’d be receiving a replacement.
Completely shocked and pleased.
Unbeatable customer service.
Reply from HexClad2026-08-13
Hello Ellen,
What a wonderful note to receive. We’re so glad our team could turn a frustrating pan issue into a quick and reassuring experience. Thank you for taking the time to share your feedback and for giving us the opportunity to make things right. We truly appreciate your kind words about our customer service and your trust in HexClad.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being part of our community. We’re grateful to have you cooking with us.
Kareen - HexClad Support
I had ran excellent experience with…replacing damaged pans
I had an excellent experience with HexClad customer service. John A. was incredibly helpful, professional, and easy to work with from start to finish. He took the time to understand my issue, communicated clearly, and made sure everything was handled quickly and smoothly.
It’s rare to find customer service that feels this attentive and straightforward. John A. represented HexClad extremely well and made the entire process hassle-free. Great products are important, but having this level of support behind them makes an even bigger difference.
Thank you, John A. and HexClad, for the outstanding service. Definitely a 5-star experience.
Reply from HexClad2026-08-13
Hello Joshua,
Your kind words truly made our day. We’re so glad to hear that John A. was able to make your replacement process smooth, clear, and hassle-free. We know how frustrating it can be when a product needs attention, so having a team member who listens, communicates well, and sees things through can make all the difference.
Thank you for taking the time to recognize John A. and for sharing such thoughtful feedback. We’ll be sure your appreciation reaches him. We’re grateful you chose HexClad and that we could be there to support you along the way.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact
Here’s to many more great meals with your HexClad cookware.
Kareen - HexClad Support
Hexclad was awesome! The pans are warranted for life. The support staff communicated with me quickly and my claim was processed within a day. I would recommend Hexclad pans to anyone! Thank you Hexclad!
Reply from HexClad2026-08-13
Hello Cynthia,
We’re so glad to hear that your HexClad experience has been as seamless as it should be. It means a lot to know our team was able to respond quickly, make the warranty process easy, and get your claim taken care of within a day.
Thank you for sharing such thoughtful feedback and for recommending HexClad to others. Most of all, thank you for choosing HexClad and for trusting us to be part of your kitchen. We’re grateful to have you in the HexClad family.
Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
The company had an extremely fast response time. They also stand behind their warranty and their toughness of the products. Diana helped me most recently and the response time from my reply to hers was MINUTES. What company do you know of that responds to emails in MINUTES?!
Reply from HexClad2026-08-13
Hello Denise! There’s nothing quite like knowing someone is there when you need them, and we’re so glad Diana made that experience stand out for you.
Thank you for taking the time to share such thoughtful feedback. We know how frustrating it can be to wait days for a response, so hearing that Diana got back to you within minutes truly means a lot to our team. We’re also grateful that you’ve noticed how seriously we take our warranty and the durability of our products. Standing behind what we make is important to us, and so is being there for the people who choose HexClad.
We’ll be sure to share your kind words with Diana and the rest of the team. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I own multiple HexClad products and love them
Unfortunately, my 8 inch frying pan developed stubborn stain that wouldn't come off. I reached out the customer service with photos, and they immediately approved a replacement the very same day.
Incredible customer service and amazing warranty support!
Reply from HexClad2026-08-11
Hello Stefanie,
It’s wonderful to hear that we could turn a frustrating situation with your 8-inch frying pan into a positive experience.
We truly appreciate you taking the time to share your feedback and for trusting HexClad with your cookware collection. We know how disappointing it can be when a stubborn stain won’t come off, so we’re glad our team was able to review your photos and get a replacement approved for you the very same day. Providing responsive, hassle-free support is something we care deeply about, and it means a lot to know that our warranty support made a difference.
Thank you for choosing HexClad and for being a valued part of the HexClad family. We’re grateful for your continued support and hope your new 8-inch frying pan serves you beautifully for many meals to come. Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Jan D was exceptional, versed in the policies of HexClad and exceptionally focused towards fair customer service.
Reply from HexClad2026-08-11
Hello Phil,
It’s wonderful to hear when thoughtful, fair, and knowledgeable service makes a lasting impression. Thank you for taking the time to share your feedback about Jan D. We’re grateful to know that Jan was able to provide clear guidance on our policies while keeping your experience and concerns at the heart of the conversation.
We’ll be sure to pass your kind words along to Jan. Feedback like yours is incredibly meaningful to our team and reinforces the level of care we strive to provide every HexClad customer.
Should you ever need any additional assistance, please reach out to us at https://hexclad.com/pages/contact
Thank you for choosing HexClad and for giving us the opportunity to serve you. We truly appreciate your trust and support.
Kareen - HexClad Support
I’ve lost all faith in HexClad. Do not invest in this product.
Out of more than eight pots and pans, I’ve already had to replace half of them due to the non-stick coating peeling within six months of normal use.
While their customer service does honor the warranty, it’s beside the point. I’m tempted to recycle the entire set and switch to cookware that doesn’t require routine warranty claims like clockwork
Reply from HexClad2026-08-11
Hello Tyler,
We’re sorry to hear that your experience with HexClad has left you feeling this way. We understand how disappointing it is to invest in a cookware set and then experience issues with multiple pieces.
While we’re glad our warranty was able to provide replacements, we recognize that having to go through the warranty process repeatedly is frustrating and not the experience we want for our customers. Your feedback about the durability of the cookware is important to us, and we’d appreciate the opportunity to take a closer look at your experience.
We also want to make sure you’re getting the best possible performance and longevity from your HexClad cookware. Following the recommended care and cooking guidelines such as using appropriate heat settings, avoiding prolonged overheating, and following the proper cleaning instructions can help maintain the cookware and its nonstick performance over time.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to assist.
Kareen - HexClad Support
This is an amazing company! HexClad are the best pans I’ve ever used. And the lady I’ll ever have to purchase. We do a lot of cooking, and that means a lot of cleanup. But with these pots and pans, clean up as a breeze, no scrubbing necessary, no soaking, most the time just wipe it out. Of course, I wash them, but the simplicity of this cookware is beyond anything I’ve ever used. What I have spent over the years in pots and pans and different sets that were supposed to be the best way surpasses what I paid for hexclad. We bought ourselves the full set last Christmas. We recently purchased the salt and pepper shaker the small set, and it just didn’t work for us. So I did request a refund, which was the easiest refund I could’ve possibly ever have hoped for. I was on day 30 and David S made this so simple. I got the label. I printed the shipping label to put on the inside. I had the original box and packed it well and put it inside another box and dropped it off at FedEx, and done. I bet not five minutes later I had a message that it had been shipped. Their customer service surpassed what I had hoped for, and they stood through their words on their refund policy.
Reply from HexClad2026-08-11
Hello Diane, it means so much to hear that HexClad has made both cooking and cleanup easier for you, especially since you spend so much time in the kitchen. Knowing that our cookware has become a go-to in your home, and that you chose the full set as a Christmas gift to yourselves, is incredibly special to us.
We’re also sorry to hear that the Salt & Pepper Shaker Set didn’t quite work out for you, but we’re so glad David S. was able to make the refund process simple and seamless. We want our customers to feel just as confident in our service as they do in our cookware, and your experience is a wonderful reflection of that.
Thank you for sharing such thoughtful feedback and for choosing HexClad over the years. We truly appreciate your trust, your support, and the opportunity to be part of your kitchen. Should you ever need help with anything, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Wilson is truly exceptional! He provided excellent assistance in resolving my issue, and I greatly appreciate his professionalism and prompt email responses.
Thank you, Wilson.
Reply from HexClad2026-08-11
Hello Tamara,
It’s wonderful to hear that Wilson was able to make such a positive difference in your experience. We truly appreciate you taking the time to recognize his professionalism, prompt communication, and dedication to helping resolve your concern. We’ll be sure to share your kind words with Wilson.
If you ever need any further assistance, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Thank you for choosing HexClad and for giving us the opportunity to support you. Your feedback means a great deal to our team.
Kareen - HexClad Support
Wilson is very informative and very transparent, which I truly appreciate. I enjoyed reading his email response to me. I love my Hexclad and I gladly gave away my full set of LeCreuset cookware to a friend. I really hope Hexclad would eventually make a complete set of bakeware. Thanks.
Reply from HexClad2026-08-11
Hello Annie,
It truly means a lot to hear how much you’ve enjoyed your HexClad experience, especially knowing you loved your cookware enough to pass along your full Le Creuset set. That is quite the compliment, and we’re genuinely grateful you chose HexClad for your kitchen.
We also really appreciate your feedback about a complete HexClad bakeware set. We completely understand how convenient it would be to have that same quality and versatility across your entire bakeware collection. I’ll be sure to share your suggestion with our team, as feedback like yours helps us understand what our customers would love to see from us next.
And thank you for your kind words about Wilson. We’re so glad his transparency and informative response made a positive impression. It’s always wonderful to hear when our team can make the experience feel personal and helpful.
Thank you again for choosing HexClad and for taking the time to share such thoughtful feedback with us. Should you ever need any help, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
Hexclad claim process. Unfortunately the coating on one of our pans was chipping off. I thought it would be a pain to reach out to a claim on the warranty--I have had experiences (like every one) of companies not taking accountability. But it was so easy. Within 24 hours I got a tracking number of a new replacement pan being shipped. I just finished texting my wife of how awesome and responsive the representatives were.
Reply from HexClad2026-08-11
Hello Tyler,
It’s always a relief when a warranty experience turns out to be easier than expected, and we’re so glad we could make this one a positive experience for you.
We’re sorry to hear that the coating on your pan began chipping, but we truly appreciate you giving us the opportunity to make it right. Hearing that you received your replacement tracking number within 24 hours, and that our representatives were responsive and helpful, means a lot to our team. We know how frustrating it can be when reaching out to a company feels like it might become a long process, so it’s wonderful to know your experience was the opposite.
Thank you for taking the time to share this feedback and for choosing HexClad. We’re grateful to have you as part of the HexClad family, and we hope your replacement pan is back to making mealtime a little easier very soon.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I've been using Hexclad for several years now, and I use their wok and pan daily. The nonstick feature performs quite well, although you do need to season it occasionally. It's important to always cook with low to medium heat.
Their customer service is truly outstanding and is capable of resolving any problem you might encounter with the appliance. Overall, my experience has been positive.
Reply from HexClad2026-08-11
Hello there,
Hearing that your HexClad wok and pan have been part of your daily cooking routine for several years truly means a lot to us. We’re glad to know the nonstick performance has continued to serve you well, and we appreciate you sharing your experience with seasoning and keeping the cookware at low to medium heat.
Most of all, thank you for recognizing our customer service. Knowing that our team has been able to step in and help whenever an issue comes up is incredibly meaningful to us. Feedback like yours reminds us why taking care of our customers matters just as much as creating cookware they can rely on every day.
Thank you for choosing HexClad and for making us part of your kitchen for so many years. We’re grateful for your continued trust and support. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
First I want to say how much I love my HexClad pots. There is definitely a difference cooking with them.
I had an issue with one of the pots and reached out to the warranty dept . In less than 24 hours everything was resolved and they are shipping me a new pot.
I am extremely satisfied with this process and their customer service is excellent.
Reply from HexClad2026-08-11
Hi MaryAnn, it truly means a lot to hear that you’re loving your HexClad pots and that you can feel the difference when cooking with them. We’re also glad we could turn a frustrating issue with one of your pots into a smooth and timely resolution.
Thank you for taking the time to share your experience with our Warranty team and for recognizing the care they put into helping you. Knowing that your concern was resolved in less than 24 hours and that you’re satisfied with the support you received is exactly the kind of experience we want every HexClad customer to have.
Thank you for choosing HexClad and for being part of our community. If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
Quick, friendly and efficient response, good first impression 😊
Reply from HexClad2026-08-11
Hello Guy,
Thank you for taking the time to share your feedback. We truly appreciate you bringing this to our attention, and we’re sorry to hear about your concern. Your experience matters to us, and we want to make sure you feel heard and supported.
If you need any assistance, please reach out to us at https://hexclad.com/pages/contact, and our team will be happy to help.
Thank you for choosing HexClad and for giving us the opportunity to do better. We’re grateful to have you as part of the HexClad family.
Kareen - HexClad Support
I used my sister's Hexclad pans and I wanted my own. They are durable, cook evenly, you can use metal utensils, they wash up easily- either by hand or dishwasher. Having no chemicals that can leach or peel off is exceptionsl. The lifetime warranty is a plus and their customer service and follow up is great.I highly recommend them.
Reply from HexClad2026-08-11
Hello Diana,
It sounds like your sister’s HexClad pans made quite the impression, and we’re so glad you decided to make the switch for yourself. Thank you for taking the time to share such thoughtful feedback.
We’re thrilled to hear you’re enjoying the even cooking, durability, easy cleanup, and the freedom to use metal utensils. It’s also wonderful to know that our warranty and customer service give you that extra peace of mind. Knowing you would highly recommend HexClad truly means a lot to our team.
Thank you for choosing HexClad and for trusting us to be part of your kitchen. If you ever need any help, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to assist.
Kareen - HexClad Support
Terrible pans - HexClad breach consumer rights act by refusing refund on 559£ purchase
Terrible pans, purchased a 13 piece set. Followed all instructions and pans stick like a cheap set. Sent a replacement and same issue. one of the service team said use a wire brush as they are metal safe, the next says do not. if food sticks soak and use baking powder etc, for the cost I should not be expected to fear cooking an egg on the pan and then wasting time soaking and scrubbing, genuineley terrible. They have now refused a refund and insisted I paid return postage. I am now in the process of going through a chargeback route. Clear Breach of consumer rights act
Reply from HexClad2026-08-13
Hello Kieron,
Thank you for getting back in touch. We fully acknowledge your concerns regarding the performance of your HexClad cookware, the conflicting guidance you received from our service team, and your experience with the replacement set.
We are sorry to hear that the replacement products have not resolved the issue and appreciate how frustrating this must be. Please know that we understand your concern and we apologise for any confusion this may have caused.
As previously mentioned in our last email, we have not yet received your return at our facility. Please be assured that as soon as the returned items are delivered to our facility, we will gladly inspect the products and proceed with your refund request.
We understand your frustration and regret that your experience with HexClad has not met your expectations. Thank you for your patience while the courier investigation is completed. We will keep your case under review and will proceed with the next steps as soon as the return reaches our facility.
Hexclad are a truly wonderful company to work with.
I had a problem and they were so quick to help me. Thank you HexClad.
Reply from HexClad2026-08-12
Hello Stephanie,
It truly means so much to hear that your experience with HexClad was a positive one. We’re especially glad our team was able to step in quickly and help resolve your concern. Feedback like yours reminds us why being there for our customers matters so much.
Thank you for taking the time to share your kind words and for choosing HexClad. Should you ever need help again, please reach out to us at https://hexclad.com/pages/contact. We’ll always be happy to help.
Kareen - HexClad Support
It was easy to find where/how to begin a warranty claim (good instructions). The representative’s reply was almost immediate, which I appreciated. The follow up was clear and fast. The return was accepted quickly and new items are being mailed to me. Excellent!
Reply from HexClad2026-08-10
Hello Alyson,
Thank you for taking the time to share such thoughtful feedback. It’s wonderful to hear that your warranty experience was straightforward from start to finish and that our team was able to respond quickly, keep you informed, and get your replacement items on their way without unnecessary delays.
We know that needing to make a warranty claim isn’t always the experience anyone hopes to have, so we’re especially glad we could make the process easy and hassle-free for you. Your kind words about the clarity and responsiveness of our support team truly mean a lot, and we’ll be sure to pass them along.
If you ever need any assistance along the way, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Thank you again for choosing HexClad and for giving us the opportunity to make things right. We genuinely appreciate your trust and hope you enjoy your new items for many meals to come.
Kareen - HexClad Support
Thank you for the quick and correct response to the problem that arose with my dishes.
Reply from HexClad2026-08-10
Hello Zornita,
It means a lot to hear that we were able to make things right and resolve the issue with your dishes promptly. Thank you for taking the time to share your feedback with us, it’s genuinely appreciated and helps us continue to provide the kind of support our customers deserve.
If you ever need anything else or have any questions, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Thank you again for choosing HexClad and for giving us the opportunity to take care of you. We truly appreciate having you as part of the HexClad family.
Kareen - HexClad Support
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