The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
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Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
Excellent customer service from HexClad. I had an issue with one of my pans and Refaat was incredibly helpful throughout the whole process. Communication was clear, friendly and professional, and my replacement was approved quickly with no unnecessary hassle.
Really impressed with how smoothly everything was handled and how easy HexClad made the warranty process. A big thank you to Refaat in particular for the excellent support. Great service and a very positive experience overall.
Reply from HexClad2026-08-17
Hello Mike! It’s always encouraging to hear that a challenging situation was turned into a smooth and positive experience. Thank you for taking the time to share such thoughtful feedback about your warranty experience.
We’re sorry you experienced an issue with your pan, but we’re very glad to know Refaat was there to make the process as clear, straightforward, and stress-free as possible. Your kind words about his friendly and professional support truly mean a lot, and we’ll be sure to recognize him for the care he provided throughout the process.
Should you ever need help in the future, please reach out to us at https://hexclad.com/pages/contact. We’ll be more than happy to assist.
Thank you for choosing HexClad and for giving us the opportunity to make things right. We’re grateful to have you as part of the HexClad family and hope your replacement serves you wonderfully for many meals to come.
Kareen - HexClad Support
I previously tried replacing my pans. The way the process was set up required photos of the pans and all information. I was struggling to send the required info because the sizing was too large to attach to the email. This time when trying again you are able to upload videos directly to hexclads website eliminating this problem for me. I was contacted within minutes by a very friendly and helpful representative named Jan. Jan requested a few simple pieces of information from me and had my warranty claim within an hour of me sending my initial inquiry to Hexclad. Top notch customer service! Thank you Jan and Hexclad team!
Reply from HexClad2026-08-13
Hello Jason, it’s wonderful to hear that your second warranty experience was smoother and more seamless. We understand how frustrating it can be when file sizes make sharing the needed photos difficult, so we’re glad the video upload option helped simplify the process for you.
We’re especially happy to know Jan was able to step in quickly, make things easy, and get your warranty claim moving within the hour. We’ll be sure to share your kind words with Jan and the team. Feedback like yours means a great deal to us and reminds us why making every customer interaction simple, responsive, and genuinely helpful matters.
Thank you for choosing HexClad and for taking the time to share your experience. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I loved every single person I spoke with about my issue. I presented the issue, sent photos, and done. They took care of it right away. Thank you ! I’m so excited to get my pans!
Reply from HexClad2026-08-13
Hello Jasmine,
Hearing that our team made the process feel easy and reassuring truly means so much. Thank you for taking the time to share your experience and for giving us the opportunity to make things right. We’re thrilled to know your pans are on their way, and we hope you’ll love cooking with them as much as we love making them.
Thank you for choosing HexClad and for trusting us with your experience. Should you need any further help, please reach out to us at https://hexclad.com/pages/contact.
We can’t wait for your pans to arrive and become a favorite in your kitchen.
Kareen - HexClad Support
Tried and True Hexclad products & Customer Service
Hexclad products are amazing and cooking in them has truly been a very satisfying experience. My husband has complimented on the improved quality and taste of the food since I started using this cookware. My only crtitique is it can be a bit sensitive, so it is best to use a lower hear setting than you are used to using for most dishes. However, if you follow the simple curing and maintenance instructions, and repeat them periodically based on your cooking methods, you will have a beautiful and very efficient set to prepare your favorite dishes. And if for some reason you have an issue with your pot(s), reach out to customer service. They are immediately responsive with caring suggestions for resolution of any issues, and they remain with you until the issue is resolved as necessary. Their support is incomparable to many other companies, so it has been well worth the investment in this cookware!! I'm a fan!
Reply from HexClad2026-08-14
Hi there,
There’s nothing better than hearing that your HexClad cookware has made time in the kitchen more enjoyable. We’re so glad to know your husband has noticed the difference in the quality and taste of your meals, too.
We truly appreciate your thoughtful feedback about heat sensitivity. You’re absolutely right that HexClad can perform beautifully at lower heat settings than some cooks may be accustomed to, and proper curing and maintenance can make a meaningful difference over time. Thank you for sharing that insight with other home cooks.
We’re also especially grateful for your kind words about our Customer Support team. Knowing that our team was there to listen, offer caring guidance, and stay with you through a resolution means a great deal to us. We want every HexClad experience, from the first meal to any questions along the way, to feel just as supportive as it should.
Thank you for choosing HexClad and for being such a wonderful part of our community. We’re honored to be a part of the meals you love preparing and hope your cookware continues to bring plenty of satisfying moments in your kitchen.
Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
I was dealing with Youssef.T, who was great and provided excellent service and assistance. Thank you for replacing my pan.
Reply from HexClad2026-08-14
Hello James and Elaine, thank you for taking the time to share such thoughtful feedback. It truly means a lot to hear that Youssef T was able to provide the excellent service and assistance you needed, and we're especially glad we could help make things right by replacing your pan.
We'll be sure your kind words reach Youssef T. Recognizing team members who go the extra mile is incredibly meaningful, and feedback like yours helps us continue creating the level of care our customers deserve.
Thank you for choosing HexClad and for giving us the opportunity to take care of you. Should you ever need any additional assistance, please reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Kareen - HexClad Support
If I could give them a 10 I would. Went on Facebook to tell my friends what a fantastic company they are. My replacement roadter and came in wrong size. Immediately had a new replacement coming but allowed me to keep the wrong roadter, which was extremely gracious of them
Reply from HexClad2026-08-14
Hello there,
We’re so glad we could turn a sizing mix-up into a positive experience. Thank you for taking the time to share such thoughtful feedback and for spreading the word about HexClad with your friends on Facebook. We know how frustrating it can be when a replacement arrives in the wrong size, so we’re happy our team was able to quickly make it right and give you a little extra flexibility with the original roadster.
Your kind words mean a great deal to our team, and we truly appreciate you choosing HexClad. If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Kareen - HexClad Support
I am always blow away with the service provided by HexClad customer service representatives. Today Edgar P resolved issue with my pan that was chipping, under an hour! What an excellent service!! Thank you so much for looking into the problem and being an excellent support for the customers!! Truly appreciate it.
Reply from HexClad2026-08-14
Hello Gayana,
Your kind words truly made our day. We’re so glad to hear that Edgar P was able to step in, look into the issue with your chipping pan, and get everything resolved in under an hour. We know how frustrating it can be when something isn’t quite right, so we’re especially happy that Edgar was able to make the experience smooth and reassuring.
We’ll be sure to share your thoughtful feedback with Edgar and our team. It means a great deal to know that the care and support we strive to provide made a difference for you.
Thank you for choosing HexClad and for taking the time to recognize our team. Should you ever need help again, please reach out to us at https://hexclad.com/pages/contact. We’re always here to make sure you feel taken care of.
Kareen - HexClad Support
I had a several cracks with my 14" wok lid. This was a set sold by Costco. I loved the set and didn't want to return the set to Costco. I just needed a replacement for the lid. I have several other sets I purchased at Costco with no problem. I was not aware that lids only had limited warranty. The customer service was able to assist me in a very timely manner. The issue was resolved within 3 days. I really appreciate their quick response. Thank you to those who assisted me with the warranty claim.
Reply from HexClad2026-08-14
Hi Mia,
We’re so glad we could turn a frustrating situation into a quick and positive resolution. We understand how disappointing it can be when a favorite piece from a cookware set develops an issue, especially when you love the set and simply need a replacement rather than replacing everything.
Thank you for taking the time to share your experience and for recognizing our Customer Service team. We’re grateful they were able to assist with your warranty claim and get everything resolved within just a few days. Your feedback means a great deal to us, and we’ll be sure to share your kind words with the team.
Thank you for choosing HexClad and for giving us the opportunity to make things right. Should you ever need help in the future, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Do NOT buy these. I had high hopes for Hexclad. When we first ordered them on February 9, 2025, I read everything about them. I wanted to make sure I used them exactly as stated. On first use, after properly prepping and seasoning, they were fantastic! They were a dream to cook with, amazingly nonstick and so easy to clean! I love that they heat quickly, and I never have to cook above low to medium temp! By four months in, even with consistent re-seasoning, (with real oil— never spray) they started to be LESS amazingly non-stick and less easy to clean, with extra effort to clean without using anything abrasive. I NEVER use metal utensils, even though the original commercials preached that it was absolutely ok! By 8 months in, I stopped using the frying/saute pans for anything that might possibly stick. I had to but an electric griddle to cook anything with animal protein in it because my Hexclad would stick so badly. I hate using them. But I did still like the pots. They are sturdy and very heavy. 18 months after buying them, they have visible scratches and marring in them, even though I only use silicone utensils. So disappointed. I bought them because of the fabulous “lifetime guarantee,” which, at these prices, I expected to be like the Pampered Chef lifetime guarantee, which is basically if anything happens to the item that makes it not work like it used to, it’s replaced. No questions. The Hexclad guarantee does not cover anything they deem is “normal wear and tear” (I still haven’t been able to find a complete definition for that) or anything that can be remotely argued that is customer error. At more than double the cost of most pans, a shelf life of less than 18 months is absolutely ridiculous.
*This review has been flagged as suspicious because I was a day late getting back to Hexclad with receipts, pictures and videos. Now I can’t contact them. I will add one more observation: Most of the 5 star reviews rave about the great customer service help. My question is this: If the PRODUCT is so amazing, why do so many people have to call customer service??
Reply from HexClad2026-08-14
Hello there! Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience with your HexClad cookware. We understand how disappointing it is to see the nonstick performance decline despite your careful use, seasoning, and efforts to follow the recommended care instructions.
We’d like the opportunity to review your concerns and see how we can help. For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
For further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Kareen - HexClad Support
John A. was kind and professional while being able to assist me promptly with my warranty issue. Ive been excited to try Hexclad for years. So to have my first pan be faulty within 3 months was such a bummer. Receiving wonderful service when reaching out truly helped me maintain my excitement for this brand.
Thank you John A.!
Reply from HexClad2026-08-14
Hello Val,
It means a lot to hear that, especially after your first HexClad pan didn’t live up to the experience you were hoping for. We completely understand how disappointing it must have been to encounter an issue within just three months, particularly after being excited to try HexClad for years.
We’re so glad John A. was able to step in promptly and make the warranty process a little easier. We’ll be sure to share your kind words with him. Feedback like yours reminds us how important it is to pair great products with equally great support.
Thank you for giving HexClad a chance and for choosing us. We’re grateful to have you as part of the HexClad family, and we hope your new pan brings back all the excitement you had from the start. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
This is unfortunately my 3rd or 4th time I had to file a warranty claim, but it was very easy to get done. As long as you have all of the correct information for them. All said and done, excellent customer service at Hexclad.
Reply from HexClad2026-08-12
Hello John,
It means a lot to hear that, even after needing to reach out to us several times, your warranty experience was still easy and our team was able to make the process straightforward. We completely understand that having to file another warranty claim can be frustrating, so we truly appreciate your patience and your kind words about our customer service.
Thank you for sharing your feedback and, most importantly, for continuing to choose HexClad. We’re grateful to have you in the HexClad family. Should you need any help down the road, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to assist.
Kareen - HexClad Support
I bought a set of hexclad a couple months ago and saw a scratch in my 10”pan. Love these pots and pans and use them almost every night. I contacted customer service for the warranty and they were so easy to work with. All done and said they are sending a new one. Thank you
Reply from HexClad2026-08-12
Hi Jay,
There’s nothing better than hearing that your HexClad cookware has become part of your everyday routine. We’re sorry to hear about the scratch on your 10” pan, but we’re glad our Customer Care team could make the warranty process simple and get a replacement on its way.
Thank you for taking the time to share your experience and for trusting us with your cookware. We truly appreciate you choosing HexClad and love knowing how much you enjoy using your pots and pans.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
I have baught the pan and paid 152£ for just one pan . And now in only 2 years time the product base is coming off. Ehat a shame. I have 100s other pans and this never happens with anyone ever. Not even with the cheao Asda ones. Im hoping that haxclad will replace this for me. I ve emailed them with the proof of purchase in 2024.
Update. Customer service at its best from hexclad. They have emailed me that they are sendinh replacement after checking pictures and proffs. I will update this once I have recieved the item.
Reply from HexClad2026-08-13
Hello there! Thank you for bringing this to our attention. We’re sorry to hear about the condition of your pan and understand how disappointing this must be.
We’d like to look into this for you and find an appropriate solution. For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order.
Since you mentioned that you’ve already emailed us, we’d be happy to review your previous correspondence and ensure your inquiry is properly followed up. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Hexclad is great. I had a bad experience with one pan and they gave me a replacement since mine was not up
To expectations. Thankful for the team at Hexclad helped me in every way. I would definitely recommend them.
Reply from HexClad2026-08-12
Hello June,
We’re so glad we could turn a disappointing experience into a better one for you. We truly appreciate you sharing your experience and giving our team the opportunity to make things right. Hearing that our support team was there for you every step of the way means a lot to us.
Thank you for choosing HexClad and for recommending us. If you ever need anything, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Your trust means everything to us, and we’re grateful to have you part of the HexClad family.
Kareen - HexClad Support
The team was very responsive and helpful,
The warranty process wasn’t over complicated and hexclad actually exceeded my expectations
Reply from HexClad2026-08-12
Hello Adam,
We’re so glad to hear your experience with our team and warranty process left such a positive impression. Knowing that we were able to make things easy, responsive, and even exceed your expectations truly means a lot to us.
Thank you for taking the time to share your feedback and, most importantly, for choosing HexClad. If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
It’s customers like you who remind us why thoughtful support matters just as much as great cookware.
Kareen - HexClad Support
I’ve had pants for just about two years now and they are incredible. It’s the only true nonsense and I’ve ever used in my life. I noticed one of my pants had discoloration on it so I reached out to customer service and Wilson sent me cleaning instructions that worked like a dream and now it’s back to brand new. Great product, great company.
Reply from HexClad2026-08-12
Hi Alix,
There’s nothing better than hearing that a little discoloration turned into a good-as-new win. We’re so glad Wilson’s cleaning instructions did the trick and helped bring your pan back to its original shine.
Thank you for taking the time to share your experience and for recognizing the care our team puts into supporting our customers. Knowing you’ve been loving your HexClad pans for nearly two years means a lot to us, and we’re grateful you chose HexClad for your kitchen.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
The customer service is quick and efficient!
Congrats
Reply from HexClad2026-08-12
Hi Venetia,
We’re so glad to hear we could make your experience quick and efficient. Your feedback truly means a lot to our team, and we appreciate you taking the time to share it with us.
Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help and make sure you feel taken care of.
Thank you for choosing HexClad and for trusting us to be part of your kitchen. We’re grateful to have you with us.
Kareen - HexClad Support
They are so quick and helpful, no unnecessary push back. Just results. Could not be happier and expect to buy much more from this company.
Reply from HexClad2026-08-12
Hello Lily,
It’s wonderful to hear that your experience with our team felt this seamless. We truly appreciate you taking the time to share such thoughtful feedback, and we’re especially glad our team could focus on finding solutions without making things more complicated than they needed to be.
Your trust means a great deal to us, and we’re grateful to have you as part of the HexClad family. Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact, we’ll be happy to help.
Thank you for choosing HexClad and for giving us the opportunity to earn your continued business. We’re looking forward to being here for whatever comes next.
Kareen - HexClad Support
Quick response and very effective customer service.
Reply from HexClad2026-08-12
Hello Adriana,
We’re so glad to hear that our team was able to provide quick and effective support. Thank you for taking the time to share your feedback, it truly means a lot to us and serves as a great reminder of why thoughtful, responsive service matters.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help. Thank you for choosing HexClad and for being part of our community.
Kareen - HexClad Support
I know that these pots aren’t cheap but if you dislike cleaning the pots more than cooking you’ll really love them After my first month of use, I feel they are worth it!
Reply from HexClad2026-08-13
Hello Edward,
It’s always great to hear when a pot makes the cooking feel easier from start to finish. We completely understand that the price is an important consideration, so we truly appreciate you sharing that your first month with HexClad has made the investment feel worthwhile. Knowing that easier cleanup is giving you more time to enjoy cooking means a lot to us.
Thank you for choosing HexClad and for taking the time to share such thoughtful feedback. If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Here’s to fewer dishes and more time enjoying the meals you make.
Kareen - HexClad Support
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