The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
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Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
Wilson was extremely helpful throughout the entire process. He was responsive, understanding, and took the time to help resolve my issue. He made everything easy and provided great customer service from start to finish. Really appreciate your help, Wilson!
Reply from HexClad2026-08-19
Hello Sukh,
Thank you for taking the time to share such thoughtful feedback. We’re so glad to hear that Wilson was there to make the process easier and took the time to truly understand and resolve your concern. We’ll be sure to pass along your kind words to him, knowing that his support made a difference means a lot to our team.
We’re grateful to have you as part of the HexClad family, and we truly appreciate you choosing HexClad. Should you ever need anything else, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to help.
It’s customers like you who remind us why thoughtful, personal support matters. Thank you again for trusting HexClad.
Kareen - HexClad Support
The price was right. Got the product quickly. The pan performed perfectly. I want to get two more as soon as I can talk my wife into it
Reply from HexClad2026-08-19
Hello Steven,
That’s what we like to hear! We’re so glad the price felt right, your pan arrived quickly, and most importantly, that it’s performing perfectly in your kitchen. We completely understand that getting the green light for two more may require a little convincing, but we’ll be here when you’re ready to build out the collection.
Thank you for taking the time to share your experience and for choosing HexClad. If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Love the Hexclad pans. Had an issue with one and a replacement was sent within 48 hours. Excellent customer service. Will continue to order more pans!
Reply from HexClad2026-08-19
Hello Andrew,
There’s nothing better than hearing that we were able to turn a frustrating moment into a positive experience. We’re so glad our team could get your replacement to you quickly and that you felt taken care of throughout the process.
Thank you for sharing your kind feedback and for continuing to choose HexClad for your kitchen. We truly appreciate your support, and we’ll be here whenever you’re ready to add another pan to the collection. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact
Here’s to many more great meals and plenty of cooking ahead.
Kareen - HexClad Support
So, investing in an expensive frying pan made me a tad nervous. Yes, it SAYS it comes with a lifetime warranty, but we all know how that can often go. Today I decided to contact Hexclad about a large pan that had a hot spot where sticking was occurring. I did not know what to expect. What I got was simply AMAZING. I received a response within an hour and they are sending me a new pan. No hassle. No “fighting”. Just an email saying they wanted to make it right. And they did. Couldn’t have been easier or more pleasant and I am a now a customer for life. Don’t hesitate about purchasing Hexclad. The pans are great and the customer service is even better.
Reply from HexClad2026-08-19
Hello Julie,
We’re so glad we could turn a moment of concern into a genuinely positive experience. We know that investing in quality cookware comes with expectations, and when something doesn’t perform the way it should, you deserve a straightforward solution without the hassle.
Thank you for sharing your experience and for giving our team the opportunity to make things right. Your kind words about our customer service mean just as much to us as your love for your HexClad pan. We’re incredibly grateful to have earned your trust and even more grateful that you’ve chosen HexClad for the long haul.
If you ever need anything or have questions about your cookware, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to help.
Thank you for choosing HexClad and for being part of our community. It’s customers like you who remind us why taking care of our customers matters just as much as making great cookware.
Kareen - HexClad Support
John A was fantastic. He responded to my request promptly and told me what I needed to do. I did it and he again responded in lightning speed with good news that my pan would be replaced. Thank you John A and Hexclad for being a Top Notch company with Top Notch Customer Service Reps like John A!
Reply from HexClad2026-08-19
Hello Dixie,
We’re so glad John A was able to make the process quick, clear, and stress-free, especially when it came to getting your pan replaced. We’ll be sure to share your wonderful feedback with John and the team, recognition like this means so much to us.
Thank you for taking the time to share your experience and for choosing HexClad. We’re grateful to have you as part of the HexClad family, and we’re always here should you need us. Please reach out to us at https://hexclad.com/pages/contact should you need any help in the future.
We appreciate your trust in HexClad and look forward to continuing to give you the top-notch experience you deserve.
Kareen - HexClad Support
Extremely disappointed with this company. It's been over six weeks since I submitted my return, and I still haven’t received my refund for an order totaling over £218. Customer service has been unhelpful. I would strongly advise potential customers to think twice before ordering from here.
I have had multiple different staff making excuses that their communication system with their own warehouse is the reason for this delayed refund which is not acceptable nor is it legal to knowingly withhold a customers funds for items that I have proved have been returned. I have spent over £600 on only 2 woks, 1 saute pan a splatter cover and one frying pan and since using the ones I kept, I can say that they are liable to burn food easily, difficult to clean and certainly not worth the money that they charge. Customer services clearly use AI generic jargon and one representative even had the cheek to acknowledge my 'impatience' when I'm still waiting for a refund 6 weeks after I have proved that they have received the return.
23/08/26 update: still no refund, still no response to this review and they have not posted my review on their website either.
Reply from HexClad2026-08-24
Hello there!
Thank you for sharing your feedback. We’re truly sorry for the frustration and disappointment caused by the delay with your refund, and we completely understand why waiting this long has been upsetting.
We’d also like to clarify that we sent you an email on August 23rd with an update regarding your refund. We can confirm that your refund has now been processed. It should appear in your account within 7–10 business days, depending on your bank’s processing time.
We sincerely apologize for the inconvenience and for the experience you’ve had with our customer service. We appreciate you bringing this to our attention and hope the resolution of your refund helps to address your concerns.
Kareen - HexClad Support
Hi
I would like to thank the Hexclad team for very professional and fast support on resend claim case we had. They were very helpful and responsive and understood our concerns.
Thumbs up. Thank you.
Reply from HexClad2026-08-20
Hi Matt,
What a wonderful note to receive. We’re so glad our team could provide the fast, professional support you needed and, most importantly, make you feel heard and understood throughout your reshipment claim.
We truly appreciate you taking the time to share your experience. Your kind feedback means a great deal to our support team and is a great reminder of why we’re here to help. Should you ever need anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to assist.
Thank you for choosing HexClad and for being part of our community. We’re grateful for your trust and hope to continue being there whenever you need us.
Kareen - HexClad Support
I greatly appreciate a brand that stands behind their products with few questions asked. That is what I expect from a premium product. Thank you! We look forward to enjoying our pans for years to come. We had issues with our pans sticking and they quickly offered to replace and sent instructions on how to avoid the problem in the future.
Reply from HexClad2026-08-20
Hello there,
We truly appreciate you sharing your experience and giving us the opportunity to make things right. We understand that when you invest in a premium product, you should feel confident that the brand will be there for you when you need it.
We’re glad our team could quickly step in, replace your pans, and provide helpful guidance to prevent the sticking issue from happening again. Your trust means a great deal to us, and we hope your new pans bring you many years of great meals and even better memories in the kitchen.
Thank you for choosing HexClad and for giving us the chance to take care of you. Should you ever need anything, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
I had an experience with a shattered lid on a pan I use very regularly for 6 years now. I am aware that lids can shatter after exposure to heat cycles and I reached out to customer service for help with ordering a replacement. Customer support reached out the next day and resolved my problem and replaced the lid at no charge. They stand behind the quality of the products and will go out of their way to make sure you are satisfied.
Reply from HexClad2026-08-18
Hi Sue,
We’re so glad we could turn an unexpected moment with your lid into a positive experience. We understand how concerning it can be when a well-loved piece of cookware has an issue, especially after six years of regular use. Thank you for giving our team the opportunity to make it right and for sharing such thoughtful feedback about your experience.
It means a great deal to know that our support team was able to step in quickly and provide a replacement at no charge. We truly believe in standing behind our products and taking care of the people who choose HexClad.
Thank you for choosing HexClad and for being part of our community. Should you ever need help in the future, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
The customer service from hexclad is fantastic. Very quick communication and handled the problem quickly and professionally, their cookware is by far the best I have ever used as well. Would recommend to everyone.
Reply from HexClad2026-08-18
Hello Ethan,
We’re so glad to hear that your experience with our Customer Support team was just as positive as your experience with your HexClad cookware. Knowing that we were able to resolve your concern quickly and professionally truly means a lot to us.
Thank you for taking the time to share such thoughtful feedback and for trusting HexClad to be part of your kitchen. We’re grateful to have you in the HexClad community and appreciate your recommendation more than you know. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
An amazing company and products!
I have been using HexCald for years and have many of the products, very high quality, and when needed to use the warranty, the process was simple and professional, with a great team.
Thank you!
Reply from HexClad2026-08-18
Hello Eran,
What a wonderful message to receive, and even more meaningful to know that HexClad has been part of your kitchen for so many years. We truly appreciate you sharing your experience with the quality of our products and, especially, with our warranty support. We know that when something goes wrong, having a simple and professional experience makes all the difference, so we’re glad our team could be there for you.
Thank you for continuing to choose HexClad and for trusting us with so many of your cooking adventures. Your feedback means a great deal to our entire team and inspires us to keep raising the bar.
Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Kareen - HexClad Support
John A was amazing!! Thank you HexClad Team. Your products and customer support are amazing. The process of registering and now making a warranty claim was so simple. I’m an owner of HexClad products and will definitely pass this wonderful experience on to others! Thankyou!!
Reply from HexClad2026-08-19
Hello Christine,
It’s wonderful to hear that your experience with John A and the HexClad team made such a difference. We know that registering your products and navigating a warranty claim can feel like a hassle, so we’re especially glad we could make the process simple and seamless for you.
Thank you for taking the time to share such thoughtful feedback and for trusting HexClad with your cookware. Hearing that you’ll be recommending us to others truly means a lot to our team. We’ll be sure to pass your kind words along to John A, too.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Thank you for choosing HexClad and for being part of our community. We’re grateful to have you with us.
Kareen - HexClad Support
Hady M. was super helpful! I've really loved my Hexclad products and have recommended them to friends. I noticed a few nicks in the bottom of 5 qt pot, reached out with photos, and send me a replacement quickly after verifying I didn't misuse the item. Great customer service and would still recommend!
Reply from HexClad2026-08-18
Hello Rachel,
Hearing that kind of experience truly means a lot to us. Thank you for taking the time to share your story and for recognizing Hady M. for the care and support they provided.
We’re so glad we could make things right after you noticed the nicks on the bottom of your 5 qt pot. Knowing that you’ve loved your HexClad products enough to recommend them to friends makes your feedback especially meaningful to our team. We’re grateful for your trust and happy we could get a replacement to you quickly.
Thank you for choosing HexClad and for being part of our community. If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact. We’ll always be here to help.
Kareen - HexClad Support
Customer service and warranty!!! I want to thank all the customer team specially Martin A!!
Reply from HexClad2026-08-18
Hello Miguel,
What a wonderful note to receive! We’re so glad to hear that our Customer Support team made a positive impression, and we’ll be sure to share your special recognition with Martin A. Your kind feedback means a great deal to our team, especially knowing we could make your HexClad experience a little easier and more enjoyable.
If you ever need anything at all, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Thank you for choosing HexClad and for taking the time to recognize our team. We truly appreciate having you as part of the HexClad family.
Kareen - HexClad Support
Honodi helped and went fast on dealing with the claim! Super service ty so much customer service on point warranty claim filled on same day! Perfect service
Reply from HexClad2026-08-18
Hello MizukiThia,
We’re so glad to hear that Honodi was able to make your warranty experience quick and easy. We know how important it is to have concerns addressed without unnecessary delays, and we truly appreciate you taking the time to recognize the care and service you received.
Thank you for choosing HexClad and for sharing your feedback with us. We’re always here should you need anything else, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I had a great experience with HexClad’s customer service. They were very quick to respond, patient throughout the whole process, and genuinely helpful in addressing my concern. They listened to the issue, handled it professionally, and found a solution quickly.
Really happy with the support I received. Excellent customer service and definitely a positive experience overall!
Reply from HexClad2026-08-18
Hello Zahra,
We’re so glad to hear your experience with our team left such a positive impression. Knowing that our support team took the time to listen, understand your concern, and work with you toward a quick solution truly means a lot to us.
Thank you for recognizing the patience, care, and professionalism of our customer service team. We’re especially grateful you took the time to share such thoughtful feedback. We’ll be sure to pass your kind words along to the team.
Should you ever need help with anything else, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being part of our community. We’re always here to make sure you feel supported.
Kareen - HexClad Support
I have bought about 10 products from Hexclad and they are hands down the best pans. Watch TV chefs and you will start to notice who uses them! Great customer service too!
Reply from HexClad2026-08-18
Hello Nick,
There’s nothing better than hearing that HexClad has earned a spot in your kitchen, especially after 10 products! We truly appreciate you taking the time to share such thoughtful feedback. It means so much to know you’re loving the pans, and we’re glad our customer service has made your experience even better.
Thank you for choosing HexClad and for being such a valued part of our community. If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
My review is for the impressive customer service provided by Hexclad team. I reached out to report wear and tear to a Hexclad product, and within minutes received a response acknowledging the details and offering a replacement product, although I had forgotten to register for lifetime warranty. The entire conversation was friendly and cordial, including sharing warranty registration link and details, and tips to improve the product’s life. And I also did receive the replacement product within 3 days. Truly amazing customer service!
Reply from HexClad2026-08-18
Hello Prachi,
We’re so glad to hear that your experience with our team left such a positive impression. Taking care of our customers is at the heart of what we do, and it means a great deal to know that our team was able to make the replacement process simple, friendly, and stress-free, even without a prior warranty registration.
We’re especially happy that the new product arrived so quickly and that the care tips and warranty information were helpful along the way. Your kind words about the team truly mean a lot, and we’ll be sure to share your feedback with them.
Thank you for choosing HexClad and for giving us the opportunity to make things right. If you ever need a hand with anything in the future, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
not good, everything sticks to pans. I've been cooking of a very long time with stainless steel, works great, easy clean up....HC, everything sticks and very Difficult to clean.
Reply from HexClad2026-08-18
Hi there, we’re sorry to hear about your experience with your HexClad cookware and understand how frustrating it can be when food sticks and cleanup becomes difficult, especially when you’re accustomed to cooking with stainless steel.
For best results with HexClad, we recommend cooking over low to medium heat, allowing the pan to preheat before adding food, and using a small amount of oil or butter as needed. Avoiding excessively high heat can also help prevent sticking and make cleanup easier.
Should you need further assistance and for us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need further help or assistance, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to help.
Kareen - HexClad Support
The quality of HexClad is incredible but the the customer service was even better. I had issue with one pan getting scratched and the team jumped in right away to replace it with so much ease.
I’ll be in the market for more kitchenware soon and they will definitely be my first stop! Isabella and Albert were both super helpful and extremely fast in helping me.
Reply from HexClad2026-08-18
Hello Sean,
Thank you for sharing such thoughtful feedback and for giving us the chance to make things right. We’re sorry to hear about the scratch on your pan, but we’re so glad Isabella and Albert were able to step in quickly and make the replacement process easy for you. We’ll be sure to pass along your kind words to them.
It means a lot to hear that the quality of your HexClad cookware and the care from our team have made such a positive impression. Knowing we’ll be your first stop when you’re ready to add more kitchenware truly means the world to us.
Thank you for choosing HexClad and for trusting us to be part of your kitchen. Should you ever need anything else, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help make sure you’re taken care of.
Kareen - HexClad Support
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