The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Written by the business, not verified by us.
Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
Hexclad is an amazing company. They sell a quality product, and they provide quality customer service. They stand by their product, and I’m a lifelong Hexclad owner, and advocate because of it.
Reply from HexClad2026-08-09
Hello Julie,
It’s feedback like this that truly makes our day. Thank you for taking the time to share such kind words about both our products and our team.
We’re especially grateful to hear that you feel we stand behind what we make. Knowing that you’ve chosen to be a lifelong HexClad owner and advocate means a great deal to us. We never take that trust for granted, and we’ll continue doing our best to make sure you feel confident in that choice for years to come.
Thank you for choosing HexClad and for being such a valued part of our community. Should you ever need help with anything, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to assist.
Kareen - HexClad Support
I received excellent customer service from John A. His responses were very quick and he was unusually accommodating. Big thank you to John A. and Hexclad!
Reply from HexClad2026-08-09
Hi Tiffany,
It’s wonderful to hear that John A. was able to make your experience such a positive one. We know how valuable quick, attentive, and accommodating support can be, especially when you need a little extra help, and we’re grateful you took the time to recognize John’s efforts.
We’ll be sure to share your kind feedback with John and the team. Thank you for choosing HexClad and for giving us the opportunity to support you. Should you ever need help in the future, please reach out to us at https://hexclad.com/pages/contact
We truly appreciate your trust in HexClad, and we’re glad to have you as part of our community.
Kareen - HexClad Support
I already loved the product, but now the service too!
I already loved the product, but the service from the ops team was fast and customer centric. These guys know what they are doing, great brand.
Reply from HexClad2026-08-07
Hello Lachlan,
Your kind words truly made our day. It means so much to hear that not only has your HexClad experience been great with the product, but that our team was able to provide the level of care and support you deserve.
We’re proud to have a team that puts our customers first, and we’ll be sure to share your feedback with them. Knowing that our efforts made a positive impact is what keeps us motivated to continue delivering the HexClad experience our customers expect.
Thank you for choosing HexClad and for taking the time to share your experience with us. We’re grateful to have you as part of the HexClad community. If you ever need anything or have any questions, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Very easy to work with this company. They approved my replacement piece & I should be receiving it in a couple of days.
Reply from HexClad2026-08-07
Hello Wendi,
It’s wonderful to hear that your replacement process went smoothly, and we truly appreciate you taking the time to share your experience. We understand how important it is to have your cookware back in great condition, and we’re glad our team was able to assist with getting your replacement piece approved and on its way.
Thank you for your kind words and for choosing HexClad. Your feedback means a lot to us and helps us continue providing the level of service and support our customers deserve. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
We’re grateful to have you as part of the HexClad family and hope you continue enjoying your cookware for years to come.
Kareen - HexClad Support
Amazing experience with the team, warranty is top notch and products are amazing!
Reply from HexClad2026-08-07
Hello Drew,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve had such a positive experience with our team, our warranty support, and your HexClad products. Knowing that we’ve been able to provide you with quality cookware and the support you deserve truly means a lot to us.
We appreciate you taking the time to share your feedback and for choosing HexClad for your kitchen. We’re grateful to have you as part of the HexClad family and look forward to continuing to support you whenever you need us. Should you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I love my HexClad products and their lifetime warranty. Their customer service is wonderful. I got an email right away about my replacement. HexClad is well worth it!
Reply from HexClad2026-08-07
Hello there,
Your kind words are the perfect reminder of why we do what we do. We’re so happy to hear that your HexClad experience has been a great one and that our team was able to make your replacement process smooth and easy.
Knowing that you love your HexClad products and appreciate our lifetime warranty means so much to us. We truly value the trust you’ve placed in our brand, and we’re grateful to have you as part of the HexClad family.
Thank you for choosing HexClad and for taking the time to share your feedback. If you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
We’re always here to help keep your cooking experience exceptional.
Kareen - HexClad Support
I am writing this review on my own volition because I have had a wonderful set of pans for over 3 years and just had a wonderful experience with the warranty service! We had heard stories about the difficilulties of getting warranties fulfilled, but this was not at all my experience. The website was easy to navigate. My initial claim was answered within 2 business days. My secondary set of pictures and concerns were taken and resolved in 1 day. My pans are being replaced without any more hassle than the proof that is necessary that I purchased them myself. I'm over the moon about having theese reolaced and continue to love these pans for every home cooked meal. Thank you!
Reply from HexClad2026-08-07
Hello David,
We’re so grateful you took the time to share your experience and let us know how your warranty journey went. We know that needing support can sometimes feel like a hassle, so we’re especially happy to hear that our team was able to make the process simple, responsive, and stress-free from start to finish.
It means so much to know that your HexClad pans have been part of your home-cooked meals for over three years and that you’re excited to continue creating with them. We’re proud to stand behind our products, and your feedback is a wonderful reminder of why we strive to provide the level of care and service our customers deserve.
Thank you for choosing HexClad and for trusting us to be part of your kitchen. We truly appreciate your support and are thrilled to have you as part of the HexClad family. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
So angry about these pans!
Bought the set of 3 frying pans and a wok. From the reviews I’d read, I felt confident these were going to be worth the big expense and last a long time. Hey, they have a lifetime guarantee after all. First month or so they were amazing. Felt like professional cookware. Followed the instructions by the book. Had excellent results cooking steak etc. Unfortunately after a while the food residue starts to build up. It’s incredibly infuriating reading Hexclad responses to these reviews telling people ‘just give them a deep clean with a soft sponge’. That’s the problem - there’s no shifting the stains and build up. It doesn’t matter if I leave them to soak in hot water for an hour, it doesn’t matter if I scrub and scrub and scrub with a flipping sponge for an hour after that. IT WONT COME OFF. Now they are beyond useless. Forget cooking eggs. Everything sticks - fish skin ruined etc. I am more than a little cheesed off to put it politely. Do not tell me ‘cook at a low temperature’ or ‘use some oil’ - I have done so, by the book. The issue is these pans simply won’t clean up after daily use. A soak and soft sponge is not cutting it. Furious 😡
Reply from HexClad2026-08-09
Hello Laura! We’re truly sorry to hear about your experience, and we completely understand your frustration. After investing in our cookware and following the care instructions carefully, you should be able to expect the performance and durability we stand behind. We also appreciate you taking the time to explain in detail what has happened.
We understand that simply recommending a soak and a soft sponge is not helpful when you’ve already tried these steps repeatedly and are still dealing with stubborn residue, staining, and food sticking. We’re especially sorry to hear that this has affected your ability to cook foods such as eggs and fish as you previously could.
For built-up residue, we recommend giving the affected cookware a thorough deep clean using a non-abrasive cleaning method designed to break down stubborn deposits, while avoiding abrasive pads or harsh cleaners that could damage the cookware. However, given that you’ve already made extensive efforts to clean the pans and are still experiencing these issues, we’d like to look into this with you directly rather than simply repeating the same cleaning advice.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact. We appreciate your patience and the opportunity to review this properly and work toward a resolution.
Kareen - HexClad Support
Very disappointing — coating deteriorating after a year
I bought HexClad expecting a premium product that would last, especially given the price and the huge amount of marketing surrounding these pans. Unfortunately, after only around a year of normal household use, the coating on mine is visibly deteriorating and crumbling away.
For cookware at this price point, I simply don’t think that’s acceptable. I’ve now stopped using the affected pans because I don’t want to cook on a surface where the coating is visibly breaking down.
The most disappointing part is that HexClad is marketed so heavily as exceptionally durable, with Gordon Ramsay prominently endorsing the brand. That creates an expectation that you’re buying something considerably better and longer-lasting than an ordinary non-stick pan. My experience has been the complete opposite.
I’ve replaced mine with a combination of stainless steel, carbon steel and PFAS-free ceramic non-stick cookware, and I wish I’d done that in the first place.
Premium price, premium marketing — but based on my experience, nowhere near premium longevity. I wouldn’t buy HexClad again.
Reply from HexClad2026-08-09
Hello Kaf! We’re very sorry to hear about your experience. We understand how disappointing it is to have a product you purchased at a premium price show visible deterioration after only around a year of normal use.
We take concerns about the condition and performance of our cookware seriously, and this certainly isn’t the experience we want for our customers. We’d appreciate the opportunity to look into what happened and see how we can help.
We have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact. We appreciate your patience and the opportunity to review this properly and work toward a resolution.
Thank you for taking the time to share your feedback. We’re sorry we didn’t meet your expectations.
Kareen - HexClad Support
Probably the best customer service I’ve ever experienced. Sent a message in at 9 pm last night, received a message back, responded this morning with additional information, and my replacement has been approved. Love my pots and now I also love the company and the customer service. Thank you Hady M!!!! I’m going to go on line and order a few more pieces now.
Reply from HexClad2026-08-07
Hello Bnick,
We’re so happy to hear that your experience with our team, especially Hady, reflected the level of care and support we always strive to provide. We know how much you value your HexClad pieces, and we’re grateful for the opportunity to make things right and continue being part of your kitchen journey.
Thank you for taking the time to share your feedback and for choosing HexClad. Your trust and support mean so much to us, and we’re excited that you’re adding more pieces to your collection. We’ll be sure to share your wonderful message with Hady and the rest of the team.
If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Thank you again for being part of the HexClad family.
Kareen - HexClad Support
The customer service was great! My pan that I had been dragging my feet about returning for the last year and a half or so, they had me fill a few things out and sent me a new pan. I have a whole set of these in my kitchen and they are the best I’ve ever used.
Reply from HexClad2026-08-07
Hello Katelyn,
We’re so glad to hear that your pan replacement experience was smooth and that our team was able to help make things right after you reached out. We completely understand how easy it can be to put off a return, and we appreciate you giving us the opportunity to take care of it.
It means so much to hear that your HexClad cookware has become a trusted part of your kitchen and that your full set has been serving you well. Your feedback is truly appreciated, and we’re grateful to have you as part of the HexClad family.
If you ever need any assistance in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for sharing your experience with us.
Kareen - HexClad Support
I had some issues with a set of hexclad pans we had been given as a wedding gift. Upon learning they had a lifetime warranty, I reached out to support. I was met with a very professional and helpful employee named Amr Atef who helped me along. The process was pretty simple, answered a few questions and submitted some photos. Amr had the replacements processed and shipped within a hour or so of contacting them. Very easy process and great customer service in a world that its becoming hard to find.
Reply from HexClad2026-08-07
Hello Alex,
A little extra care can make all the difference, and we’re so grateful you took the time to share your experience. We’re sorry to hear that your pans needed attention, but we’re glad we could make the warranty process simple and seamless for you.
Thank you for recognizing Amr’s support and the effort he put into helping you. We’re proud to have team members who genuinely care about taking care of our customers and making sure they feel supported from start to finish.
We truly appreciate your kind words and your trust in HexClad. Thank you for choosing us and for allowing us to be part of your kitchen for years to come. Should you ever need any further assistance, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I love my hexclad pans. I have an electric stove and its really hard to find pans that cook food evenly but these work perfectly. We had lots of problems with other nonstick pans food always stuck after a few uses but its been almost 6 months with hexclad and they still cook foid like it was the first time. Bonus: they ate so easy too clean, you dont have to scrub until your arms get tired or soak them for hours, everything slides right off. Im already looking into buying the double burner griddle. Also their customer service is amazing, i had an issue with a pan and within an hour I received a confirmation that a replacement is being sent out. If youre thinking about buying them do it, you will not regret it.
Reply from HexClad2026-08-07
Hello Alba,
It’s wonderful to hear how much your HexClad pans have become a trusted part of your kitchen routine. We truly appreciate you sharing your experience and are so glad to know they’ve helped make cooking on your electric stove easier with even heating, reliable performance, and effortless cleanup.
We understand how frustrating it can be when other nonstick cookware starts sticking after only a short time, so it means a lot to hear that your HexClad pans are still performing like new after six months. We’re also thrilled that our customer service team was able to quickly assist with your replacement and provide the support you deserved.
Thank you for choosing HexClad and for your continued trust in our cookware. We hope you love the double burner griddle just as much when you add it to your collection. If you ever need anything or have any questions, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Luis reviewed and resolved my concern within hours of submitting. He addressed every concern. 5 star experience
Reply from HexClad2026-08-09
Hello Andrew,
We’re so glad to hear Luis was able to step in quickly and get everything resolved for you. It’s great to know he took the time to address each of your concerns and made sure you felt fully supported throughout the process.
Thank you for taking the time to share your 5-star experience and for recognizing Luis’s care and responsiveness. We truly appreciate your feedback, and we’re grateful you chose HexClad.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to help.
Kareen - HexClad Support
Team member was very responsive and was able to help quickly.
Reply from HexClad2026-08-09
Hello Lokesh,
It’s wonderful to hear that our team member was able to respond quickly and get you the help you needed. We know how valuable it is to have timely, reliable support when a question or concern comes up, and we truly appreciate you taking the time to recognize the care you received.
Thank you for sharing your feedback and for choosing HexClad. If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact, and we’ll be happy to help.
Kareen - HexClad Support
Incredible service from Hady M. Emails were responded to within a few minutes and a replacement pan was organised later that day. Thank you for such great customer service!
Reply from HexClad2026-08-06
Hello Damien,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Hady was able to respond quickly and help arrange your replacement pan so smoothly. Providing thoughtful, timely, and genuine support is something we truly value, and we’ll be sure to share your kind words with Hady.
We appreciate your trust and are grateful that you chose HexClad for your kitchen. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Thank You Jhi O & Company for Amazingly Fast Service
I'd like to personally thank Jhi O. I sent an email to the company thinking I would hear back within the week. I heard back within the half hour. I thought any response would be an AI generated response. It was not. Jhi touched upon the comments I had mentioned and expanded on asking further into the concern and validated my experience. In my case, we love our Hexclad set and we didn't want to return the entire set for 'one pan' as it would seem wasteful. Jhi took matters seriously. Jhi made it easy and amazingly timely. In no time the matter was settled. And, I was simply so happy that I was able to connect with someone from the company to resolve this matter in a timely fashion. I mean the product is on it's way to my house as we speak! I will be praising Hexclad for it's excellent customer service. I truly appreciate the trust and the value you have of your customers. As I said, we love our Hexclad products, we use ALL of our pans. Daily for most meal making, there's a pan coming out and it's what we love to use. Thank You again Jhi and Hexclad for your fabulous service and Awesome products. Jacques and Diane
Reply from HexClad2026-08-06
Hello Jacques and Diane,
Thank you for sharing your experience and for recognizing Jhi’s efforts. We are truly grateful that you took the time to let us know how your interaction went.
We understand how important it was to find a solution that made sense for your situation. When you have a cookware set you love and rely on every day, replacing an entire collection for one pan can feel unnecessary, and we are glad Jhi was able to listen, understand your concerns, and help resolve the matter quickly and thoughtfully.
It means so much to hear that you felt genuinely supported and that your experience felt personal rather than automated. Creating meaningful connections with our customers is something we value deeply, and we will be sure to share your kind words with Jhi and the team.
We are also thrilled to hear how much you enjoy your HexClad cookware and that it has become a part of your daily meals. Knowing that you use your pans often and trust them in your kitchen is the greatest compliment we could receive.
Thank you again, Jacques and Diane, for your thoughtful feedback, your patience, and for choosing HexClad. We truly appreciate your support and are grateful to have you as part of our HexClad community. If you ever need any further assistance, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I reached out last week about a pan of mine that had the coating peeling off. Hady responded very quickly and helped me through the process of submitting a warranty claim. She also helped out when I realized I had requested the wrong pan be replaced and got the correct one sent out much faster than I could've anticipated. Absolutely amazing customer service! I will continue to buy products from you all!
Reply from HexClad2026-08-06
Hello Damon, thank you for taking the time to share your experience with us. We’re so glad we could help turn a frustrating situation with your pan’s coating into a smooth and positive warranty experience.
We’ll be sure to share your kind words with Hady. It’s always our goal to provide thoughtful support, and we’re thrilled she was able to guide you through the claim process, correct the replacement request, and help get your new pan on its way faster than expected.
Your trust and continued support mean so much to us. Thank you for choosing HexClad and for being part of our community. We look forward to continuing to provide you with cookware you love. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Edgar P responded to my request almost immediately and was professional in his response.I have never had an issue with Hex-Clads customer service and this was no different, request was processed start to finish in under a few hours.Thank you and have a blessed one!!
Reply from HexClad2026-08-06
Hi there,
We’re so glad to hear that Edgar was able to assist you quickly and professionally, and that your request was handled smoothly from start to finish. Providing a seamless experience is something we always strive for, and we’re grateful to know our team was able to make the process a positive one.
Thank you for taking the time to share your feedback and for trusting HexClad with your cookware needs. We truly appreciate your support and are honored to have you as part of the HexClad family.
Should you ever need any assistance in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Easy to file a claim very quick response. Friendly customer service.
I liked that we had the option to show our issue through video as photos are hard to see sometimes. I appreciated the quick response of the customer service agent, the very clear information he needed and the speedy help I got.
Reply from HexClad2026-08-06
Hello Katie,
It’s always wonderful to hear when we’re able to make the support experience a little easier and more effective. Thank you for sharing your feedback and for highlighting the video option, we understand that sometimes showing an issue visually can make all the difference, especially when photos don’t fully capture what’s happening.
We’re also glad to hear that our support team was able to provide clear guidance and quick assistance. We truly appreciate you taking the time to share your experience, and we’ll continue working to make every interaction as smooth and helpful as possible.
Thank you for choosing HexClad and for being part of our community. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
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