Support responded within a couple of…
Support responded within a couple of hours to notify me my replacement would be shipped in 3-5 days. Process was pretty easy. I love my Hex Clad cookware and now I love their customer support team.
About HexClad
Data updated- Website
- hexclad.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 265 reviews
- Replies to negative
- 92% (24/26)
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About this business
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Written by the business, not verified by us.Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment. However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.What people say
Jan from the HexClad support team…
Jan from the HexClad support team helped me process my warranty claims. Working with them was easy and simple and they were very patient and understanding about me not emailing back right away when life got hectic, and I emailed back months later, the support team was able to pick up right away where my claim was without back and forth confusion and frustration. Give your team a raise, that kind of staff is difficult to come by especially in today’s society. So thank you Jan and the rest of the HexClad warriors because my pan were expensive and worth the warranty quality and customer service care.
My fish spatula
My fish spatula, which I bought with the 9piece kitchen utensil set, had bent and was about to break off. I was so sad because it’s my favorite and most used kitchen utensil. I contacted customer service with a video of the utensil and where it had bent and they immediately responded that they would be sending me a replacement. So happy with the help I received and that they truly stick to their warranty guarantee. Highly recommend Hex Clad!
Customer service is excellent!
Customer service is excellent, Everytime I've reached out to them, they have always been exceptionally nice and helpful, especially this last time Yahia K. Great customer service and to me, that is most of what a company should be, quality and customer service is all I need and He clad does this for me. Will continue to get their products, little bit more at a time lol
Reply from HexClad2026-08-04
Hi Gloria, Hearing that our customer service has made such a positive impression truly means a lot to us. We’re especially glad to know Yahia K. was able to make your most recent experience a great one. We’ll be sure to share your kind words with him and the team. We genuinely appreciate your feedback and your continued support of HexClad. Knowing that quality products and thoughtful customer service are what matter most to you is incredibly meaningful, and we’re grateful to have earned your trust one piece at a time. Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help. Kareen - HexClad Support
Great durable pots and pans
I have to say, I really love those pots. They are scratch proof and are very durable. After 3 years of use, there were little peelings, and they have replaced all damaged products. Worth every penny!
Reply from HexClad2026-08-04
Hello Lina, It’s wonderful to hear that your HexClad pots have held up so well over the years. Three years of regular use is a great test of durability, and we’re especially glad our team was able to replace the damaged pieces and make things right for you. Thank you for taking the time to share such thoughtful feedback. We truly appreciate your trust in HexClad and your continued support. Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help. Thank you again for choosing HexClad. We’re grateful to have you cooking with us. Kareen - HexClad Support
Melissa P made the process so much…
Melissa P made the process so much easier. I had to get replacement for my pans and she was very helpful along the way!
Reply from HexClad2026-08-04
Hello Sebastien, It’s wonderful to hear that Melissa P was there to make the replacement process feel easier and more manageable. We know that needing a replacement for your pans can be frustrating, so we’re especially glad she was able to guide you through everything and make the experience a positive one. Thank you for taking the time to share your feedback and for recognizing Melissa’s helpfulness. We truly appreciate you choosing HexClad and trusting us to be part of your kitchen. If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help. Here’s to many more great meals with your HexClad cookware. Kareen - HexClad Support
Amazing product, amazing customer service
I have owned my HexClad pans for exactly 2 days and I can already say that they are the best pans I've ever had and that HexClad has the most remarkable customer service. It started with Ben, so was the representative working at the road show. Ben has the patience of a saint. He was answering questions from a gentleman who asked a zillion things, many of them repeat questions, and never once appeared even remotely annoyed. Despite answering all those questions, when it was my turn to ask questions, I made him go through it with me again very carefully so I knew what was coming with the sets I wanted to purchase and how much those sets would cost. Ben was wonderful. We got home to unwrap our pans and unfortunately found one pan with a ding in the finish and another pan had a very minute amount of damage on the rim that I documented but I wasn't very worried about. I took my concerns to Diana in customer service and Diana recommended that we return the pans to Costco for a refund and repurchase. When I explained that we had traveled an hour north to the specific Costco that HexClad pans were being sold at and that we did not want to do that again if at all possible. Diana immediately switched tactics and decided to have our pans shipped to us. It took a very short amount of time for them to review the images I had sent and even though the damage to one of those pans was so very minuscule, HexClad opted to replace that one as well. Diana was very kind and helpful. We were conducting the entire transaction via emails and she was so fast in responding. That all took place on Saturday. It is now Monday and my pans have already arrived. We have cooked two meals from two separate pans and I can attest that they are completely nonstick and clean up so fast. This was a very expensive purchase for our family, but when we discussed it, we felt like they might be the last pans that will ever have to buy, and I think that we are absolutely right!
Reply from HexClad2026-08-04
Hella Bella, What a wonderful way to start your HexClad journey, thank you so for taking the time to share such a thoughtful and detailed review. We’re especially glad to hear that both Ben and Diana made such a positive impression. Patience, attentiveness, and genuinely listening to our customers are so important to us, and it means a great deal to know that you experienced that firsthand. We’ll be sure your kind words about both of them are shared with their teams. We’re also sorry that your pans arrived with the damage you described, but we’re happy Diana was able to find a solution that saved you another trip to Costco and that we could get your replacements to you so quickly. Most importantly, we’re thrilled to hear that your first two meals have already put the pans to the test and that they’re delivering the nonstick performance and easy cleanup you were hoping for. We know a purchase like this is a significant investment for a family, so hearing that you feel these may be the last pans you’ll ever need truly means so much to us. We’re honored that you chose HexClad, and we hope your new cookware becomes part of countless great meals and memories for years to come. Should you ever need help with anything at all, please reach out to us at https://hexclad.com/pages/contact. We’ll be here and happy to help. Thank you again for choosing HexClad and for giving us the opportunity to be part of your kitchen. Kareen - HexClad Support
Great Support service
The response from HexClad was prompt. Having dealt with warrantee issues with other products, HexClad is the fastest and easiest I have ever dealt with. I pro vided them with the information they needed and the issue was resolved within a day. I highly recommend HexClad for their great products and equally great support service. Dennis
Reply from HexClad2026-08-04
Hello Dennis, it’s wonderful to hear that your experience with our support team was as smooth and speedy as it should be. We know warranty concerns can sometimes feel like a hassle, so we’re especially glad we could make the process easy and get everything resolved for you within a day. Thank you for taking the time to share such thoughtful feedback and for recognizing the care our team puts into supporting our customers. We truly appreciate your recommendation, and we’re grateful you chose HexClad for your cookware. Should you ever need a hand with anything in the future, please reach out to us at https://hexclad.com/pages/contact. We’ll be here and happy to help. Kareen - HexClad Support
I received excellent customer service…
I received excellent customer service for my 12” griddle pan. The rep. Speedily and efficiently handled my request. 5 stars.
Reply from HexClad2026-08-04
Hello Hetal, It’s wonderful to hear that your experience with our team was such a positive one, especially when you needed assistance with your 12” Griddle Pan. We’re glad our representative was able to handle your request quickly and efficiently and provide the level of service you deserve. Thank you for taking the time to share your feedback and for the 5-star rating. We truly appreciate your support and are grateful you chose HexClad for your cookware needs. Should you ever need help with anything else, please reach out to us at https://hexclad.com/pages/contact. We’re always here to make sure your HexClad experience stays just as exceptional as your cookware. Kareen - HexClad Support
Mostafa and Ahmed helped me with the warranty…
Mostafa and Ahmed helped me with the warranty replacement for my HexClad POTs / PANs. Even though it was a 3-year-old purchase, he honored the lifetime warranty without any hassle. He was very helpful, explained exactly what photos/receipt were needed, and successfully processed my claim. Excellent support!
Reply from HexClad2026-08-04
Hello Asfar, we’re so glad to hear Mostafa and Ahmed were able to make your warranty replacement process straightforward and stress-free. We know it can be frustrating to revisit a purchase from several years ago, so it’s wonderful to hear that our team took the time to clearly explain what was needed and help get your claim successfully processed. Thank you for taking the time to share such thoughtful feedback. Your kind words mean a great deal to our support team, and we truly appreciate you choosing HexClad for your cookware. We’re grateful to have you as part of the HexClad family and hope your replacement pieces bring you many more great meals to come. Should you ever need help in the future, please reach out to us at https://hexclad.com/pages/contact. Kareen - HexClad Support
Much Better than Nothing
I am happy with the end result. Although all the correspondence was professional, the journey to get to the end result was confusing and difficult. Also, given the age of the cookware (I purchased my HexClad cookware before 2024), and the cooking surface deteriorating despite following the recommended care instructions, I hoped the whole set would be replaced. Because the cookware is covered by a lifetime warranty, I requested replacement of the set with the current TerraBond PTFE- and PFAS-free cookware. As it turns out, my husband has two sets in the cupboard. - Although the set(s) are not being replaced, we are grateful that replacements are forthcoming for the pans I specifically pointed out and sent pictures / videos of.
Reply from HexClad2026-08-04
Hello Penny, Thank you for taking the time to share such thoughtful and candid feedback. While we’re glad to hear you’re happy with the end result, we’re genuinely sorry that the journey to get there felt confusing and difficult. That is not the experience we want for our customers, and we appreciate you giving us the opportunity to understand where we could have done better. We also understand why you had hoped for a full set replacement, particularly given the age of your cookware, the deterioration you experienced despite following the recommended care instructions, and your understanding of our lifetime warranty. We appreciate you explaining your expectations so clearly, as this feedback is valuable and helps us better understand the customer experience from your perspective. We’re grateful that, even though the entire set could not be replaced, you recognize that we are replacing the specific pans you brought to our attention and supported with photos and videos. We hope those replacements bring you back to enjoying your HexClad cookware with the confidence and satisfaction you should have had all along. And with two sets of HexClad cookware in the cupboard, it certainly sounds like you and your husband have been longtime members of the HexClad family. We truly don’t take that loyalty for granted. Thank you again for your patience, your honesty, and for choosing HexClad. Should you need any further help, please reach out to us at https://hexclad.com/pages/contact Kareen - HexClad Support
HexClad's magnetic, vertical knife holder
I absolutely love this product! It's space saving, holds six knives firmly, looks beautiful (I followed mineral oil application advice), and is properly weighted with a stable base. I recommend to anyone who's doesn't want a common wood block. I think it's also beneficial for the knives to be open to the air, rather than in an airless slot in a wood block.
Reply from HexClad2026-08-04
Hello Steven, It’s wonderful to hear how much you’re enjoying the knife holder, especially the thoughtful details you noticed in its design and stability. We really appreciate you taking the time to share such specific feedback, including your experience with the mineral oil and the open-air storage. It means a lot to know the product is not only working well for you but also looks beautiful in your kitchen. Thank you for choosing HexClad and for recommending us to others looking for something a little different from the traditional wood block. If you ever need any help or have questions, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to assist. Your feedback truly means a great deal to our team, and we’re grateful to have you as part of the HexClad community. Kareen - HexClad Support
Fantastic product along with fantastic warranty service
First of all - we love our Hexclad pots and pans. We have had them for about one year. They are wonderful to cook with. Just a month or so ago I noticed that food was sticking to one of the pans. I knew we had followed all their instructions on care for them, so I contacted them about the warranty. It was easy to film a short video and provide a photo of where I thought I could see damage. Within one hour or two, I received a response saying from John A that was very courteous and informing me that they were mailing out a new pan to me today! Fabulous. I love this company even more now and highly recommend purchasing these pots and pans.
Reply from HexClad2026-08-04
Hello Marsha, It’s wonderful to hear that your HexClad cookware has been such a joy to cook with, and we’re especially glad we could make things right when you noticed an issue with your pan. We truly appreciate you taking the time to share your experience. Hearing that the warranty process was easy and that John A was able to assist you promptly means a lot to our team. We believe that when you choose HexClad, you should feel just as confident in the support behind your cookware as you do in the cookware itself. Thank you for choosing HexClad and for giving us the opportunity to take care of you. Your kind words and recommendation mean more than you know, and we’re so happy to have you as part of the HexClad family. Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help. Here’s to many more delicious meals and plenty of happy cooking ahead. Kareen - HexClad Support
Great RMA process
I worked with Hexclad to return two items of cookware (under warranty). Fast and painless process, and the person who helped me was very courteous and understanding.
Reply from HexClad2026-08-04
Hello Tim, it’s wonderful to hear that your warranty return was handled quickly and without any added hassle. We know dealing with a cookware issue can be frustrating, so we’re especially glad our team was able to make the process feel easy and that you felt heard and supported along the way. Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you choosing HexClad and giving us the opportunity to make things right. Your kind words mean a great deal to our team. Should you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help. Kareen - HexClad Support
Melissa P
Melissa P. was fantastic to work with! She made the warranty process easy and was incredibly helpful throughout the entire experience. I've had nothing but positive experiences with HexClad—from the quality of their products to their outstanding customer service. It's refreshing to see a company that truly stands behind its products and takes care of its customers. I'll definitely continue using and recommending HexClad products. Thanks again, Melissa!
Reply from HexClad2026-08-04
Hello Matthew, Hearing that Melissa made your warranty experience easy and stress-free truly means a lot to us. We know that dealing with a warranty can sometimes feel like a hassle, so we’re especially glad Melissa was there to make the process as smooth and helpful as possible. Thank you for taking the time to share such thoughtful feedback about both Melissa and HexClad. Knowing that you’ve had consistently positive experiences with our products and customer service is incredibly rewarding. We’re proud to stand behind what we make, and it’s wonderful to know that our commitment to taking care of our customers comes through. We’re grateful to have you as part of the HexClad community and truly appreciate you choosing HexClad and recommending us to others. We’ll be sure to pass your kind words along to Melissa as well. Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help. Kareen - HexClad Support
Solid product that performs in an…
Solid product that performs in an exceptional manner!
Reply from HexClad2026-08-04
Hello Norris, We’re glad to hear your HexClad is delivering exceptional performance! Thank you for taking the time to share your feedback with us. It means a great deal to know that you’re enjoying your cookware and that it’s living up to the performance you expected. If there’s ever anything we can help with, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help. Thank you for choosing HexClad and for being part of our community. We truly appreciate your support and hope your HexClad continues to make every meal a little better. Kareen - HexClad Support
The experience of standing by your…
The experience of standing by your warranty the pan in question is the only one of the 2 sets that we have bought
Reply from HexClad2026-08-04
Hello Terry, We understand how disappointing it is when a product doesn’t hold up the way you expected, especially when it’s the only pan you’ve experienced an issue with across the two sets you’ve purchased. We truly appreciate you taking the time to share this with us. Your feedback matters, and we’re grateful for the opportunity to hear about your experience. If you need any assistance with the pan in question, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to take a closer look and help however we can. Thank you for choosing HexClad and for giving us the chance to make your experience a better one. Kareen - HexClad Support
Absolutely incredible customer service
Absolutely incredible customer service! I want to give a huge thank you to Albert M. for making the replacement process for my scratched pan so quick and easy. It’s rare to come across customer service that truly goes above and beyond, and this experience exceeded all of my expectations. I’ll happily continue being a lifelong loyal HexClad customer not only because the products are top-notch, but because the people behind the brand genuinely care about their customers. Thank you again for such an amazing experience!
Reply from HexClad2026-08-04
Hello Asya, Hearing that your experience with Albert M. turned a frustrating situation into such a positive one truly means a lot to us. We’re so glad he was able to make the replacement process for your scratched pan quick, easy, and stress-free. Thank you for taking the time to recognize Albert and share such thoughtful feedback. We’ll be sure your kind words make their way to him. We’re incredibly grateful to have customers like you who not only appreciate our products, but also the people behind them. Knowing that you feel genuinely cared for is one of the greatest compliments our team could receive. Thank you for choosing HexClad and for being part of our community. We’re honored to have earned your continued trust and loyalty, and we’ll be here whenever you need us. Should you ever need any help, please reach out to us at https://hexclad.com/pages/contact Kareen - HexClad Support
I reached out to customer support for…
I reached out to customer support for assistance with my pan that is sticking when i use it to cook. After sending a photo and an audio description of the issue I was happy to get a quick response back. Hady M. Let me know that a new pan will be shipped to me in 3-5 days. Great customer service and I hope that the new pan works out for me. Thank you.
Reply from HexClad2026-08-04
Hello Joe, we’re so glad our team was able to step in and make things right for you. We truly appreciate you taking the time to share what was happening with your pan, along with the photo and audio details, it’s incredibly helpful for us to understand the issue and find the best solution. We’re happy to hear Hady was able to arrange a replacement for you, and we hope your new pan arrives quickly and gives you the smooth cooking experience you were expecting from HexClad. Your feedback means a great deal to our team, and we’re grateful you gave us the opportunity to make this right. If you should need any further help along the way, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to assist. Thank you for choosing HexClad and for giving us the chance to take care of you. We hope your new pan becomes a favorite in your kitchen for many meals to come. Kareen - HexClad Support
My wife and I have bought almost…
My wife and I have bought almost everything in their catalog and LOVE all of their products. We started with the pots and pans which are by far the best pans we’ve ever used. If you know how to cook, I don’t understand how you don’t love them. Heat distribution is perfect, amazingly easy clean up, and the cook you get is almost perfect every time. Second purchase was the knife set. Best knives I’ve ever had and they replaced the $1000 set we got from Williams Sanoma that were HORRIBLE!!! Again, if you take care of them and use them regularly, they are perfect. We have the utensils and the last purchase was the apron which my wife loves. Haven’t bought a bad product yet and we cook at home every day. If you enjoy cooking, cook well and cook regularly you will love all their products.
Reply from HexClad2026-08-04
Hello Raphael, it truly means a lot to hear how much HexClad has become a part of your everyday cooking. From your first set of pans to the knives, utensils, and now the apron, it sounds like you’ve built quite the HexClad kitchen. We especially appreciate you sharing the details about what makes the cookware work so well for you. Hearing that the heat distribution, easy cleanup, and consistent cooking results have made such a difference is exactly the kind of feedback we love receiving. And knowing our knives were able to replace a $1,000 set that left you disappointed is an incredible compliment. Thank you for taking the time to share your experience and for choosing HexClad for so much of your kitchen. We’re truly grateful for your trust, your loyalty, and the fact that our products have earned a place in your everyday cooking routine. If you ever need help with anything at all, please reach out to us at https://hexclad.com/pages/contact. Kareen - HexClad Support
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