The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
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Is HexClad legit?
HexClad (hexclad.com) has a 4.6 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently speak highly of the outstanding customer service, noting quick and responsive support that feels genuinely caring, especially when dealing with warranty claims. Customers generally appreciate the premium products, mentioning their rapid heating abilities and overall high quality, making them feel like a worthwhile investment.
However, some reviewers noted issues with product longevity, with certain pans showing premature problems like peeling coatings or sticking despite usage. A few other people also felt that initial experiences with service could be unsatisfactory; for instance, some reported repetitive, standardized replies or feeling dismissed.
Auto-generated from all reviews of this business. For reference only.
Hexaclad resolved on the best way you can think.
They were very helpful with the issue I had with FedEx.
They resend my package with no further questions.
There support service is great thank you Hexaclad.
Reply from HexClad2026-08-26
Hello Marion,
Hearing that we could make a frustrating FedEx situation a little easier means a lot to our team. Thank you for taking the time to share such thoughtful feedback and for recognizing the care our Support team puts into helping our customers.
We’re so glad we could get your package back on its way without adding any more hassle to the experience. Your kind words about our support truly mean a great deal to us, and we’ll be sure to share them with the team.
Thank you for choosing HexClad and for giving us the opportunity to make things right. Should you ever need help again, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Kareen - HexClad Support
I cannot believe how quickly my issue was resolved and it was so simple and easy.
Reply from HexClad2026-08-26
Hello Nicole,
It’s wonderful to hear that we could turn a frustrating moment into a quick and easy resolution. We truly appreciate you taking the time to share your experience and for trusting us to make things right.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact, we’re always happy to help. Thank you for choosing HexClad and for giving us the opportunity to take care of you.
Kareen - HexClad Support
The customer support has been great. One of the best customer support I had in recent times.
Reply from HexClad2026-08-26
Hello Josaf,
It truly means a lot to hear that your experience with our Customer Support team stood out to you. We know how valuable it is to feel heard, supported, and taken care of, so your kind feedback is especially meaningful to us. We’ll be sure to share your words with the team.
Thank you for choosing HexClad and for taking the time to share your experience. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help make your HexClad experience a great one.
Kareen - HexClad Support
Had an issue with one of the 10 inch pans. Reached out to the customer service/warranty department and without any for the delays – a new one was sent out. Extremely pleased with customer service and please keep doing a great job.
Reply from HexClad2026-08-26
Hello Denny,
We’re so glad we could turn a frustrating pan issue into a positive experience. Thank you for sharing your experience and for recognizing the care our Customer Service and Warranty team put into making things right. We know how important it is to feel heard and supported, and we’re especially happy your replacement arrived without adding any more delay to the process.
Your kind feedback truly means a lot to our team and inspires us to keep raising the bar. Thank you for choosing HexClad and for giving us the opportunity to make things right. Should you ever need help again, please reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
The pans were easy to clean, and not too heavy. They required a lower heat to cook
Reply from HexClad2026-08-26
Hello Denver, it’s wonderful to hear that your pans have made cleanup easier and feel comfortable to handle. We also appreciate you sharing your experience with the lower heat needed while cooking. That’s helpful feedback, and we’re glad you’ve found a cooking approach that works well for you.
Thank you for choosing HexClad and for taking the time to share your thoughts with us. If you ever need help or have any questions, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to assist.
We truly appreciate having you part of the HexClad family and hope your pans continue to make cooking a little easier and more enjoyable.
Kareen - HexClad Support
I recently upgraded my kitchen with HexClad pots and pans, and I’m genuinely blown away by how much they’ve elevated my cooking. The hybrid stainless-steel and nonstick design is nothing short of genius — food sears beautifully, releases effortlessly, and cleanup is unbelievably easy. What impressed me most is the consistency: whether I’m simmering sauces, sautéing vegetables, or searing steaks, every dish comes out evenly cooked and full of flavor. The pans feel sturdy, balanced, and premium in every way. I’ve owned plenty of cookware over the years, but HexClad is the first brand that made me feel like I’m cooking with professional-grade tools at home. If you’re looking for cookware that performs flawlessly, looks stunning, and makes cooking more enjoyable, HexClad is absolutely worth it. I’m thrilled with my purchase and already planning to expand my collection.
I recently utilized my lifetime warranty service the HexClad response was immediate and very professional. I recommend HexClad to all my friends and even convinced my son to purchase a set.
Reply from HexClad2026-08-26
Hello there,
There’s nothing better than hearing that your HexClad cookware has become such a valued part of your kitchen, especially knowing that our lifetime warranty service was able to make a positive impression when you needed us. We truly appreciate you taking the time to share such thoughtful feedback.
It means so much to know you’ve experienced the performance, durability, and versatility we strive to deliver, from everyday cooking to those perfect sears. And the fact that you’ve recommended HexClad to your friends and even convinced your son to join the HexClad family is a compliment we don’t take lightly.
Thank you for choosing HexClad and for trusting us to be part of your cooking journey. We’re grateful for your support and excited to be with you as you continue building your collection. Should you ever need help, please reach out to us at https://hexclad.com/pages/contact.
Here’s to many more delicious meals and plenty of good memories around the kitchen.
Kareen - HexClad Support
EDITED AFTER RESPONSE FROM HEXCLAD.
WE DO *NOT* UNDERSTAND WHY THE WARRANTY IS NOT APPLICABLE. PRODUCTS WERE BRAND NEW AND UNOPENED - SHOULD MAKE NO DIFFERENCE WHERE WE BOUGHT IT FROM. As some other reviews have said, you are better off buying and frequently replacing cheaper pans.
Bought our Hexclad pans via eBay - they were brand new and in a sealed and unopened box. DO NOT THINK THEY WILL WARRANTY THEIR GOODS. They will only warranty if
"Unfortunately, eBay is not an authorized HexClad seller, and as such, we are unable to provide a replacement under our warranty program.
Our warranty coverage only applies to purchases made directly through HexClad.com or one of our authorized sellers."
Absolutely ridiculous - ours were brand new and in unopened boxes.
Our small, large frying pans, saucepans and wok are all perfectly okay. The medium frying pan is not. We proved, cleaned, used, treated them all the same - I have asked for a replacement for the medium pan only and been refused . Feel like writing to Gordon Ramsey - not sure why he endorses this company. Really not impressed.
Reply from HexClad2026-08-27
Hello Katy,
We’re so sorry to hear about your experience, and we completely understand how frustrating this must have been, especially when the rest of your HexClad cookware has been working well.
While we’re unable to provide warranty coverage for purchases made through eBay, we truly appreciate your understanding that our warranty applies only to purchases made directly through HexClad.com or one of our authorized retailers. We encourage our customers to purchase through these channels so they can have the peace of mind of knowing their cookware is covered by our warranty and that our Customer Care team is here to support them.
We’re sorry this wasn’t the outcome you were hoping for, and we genuinely appreciate you sharing your feedback with us.
Kareen - HexClad Support
My husband bought me a 6 pc set in 2022 for Christmas and several of the pieces have peeling nonstick material near to top/edge. I contacted Hexclad, provided pictures, proof of purchase, and serial numbers and was quickly approved for replacement items. It took about a week for shipping, but I received them all at no cost. Very happy with Hexclad and the Lifetime Warranty!
Reply from HexClad2026-08-26
Hello Christi,
Thank you for sharing such a thoughtful review, and we’re so glad we could make the replacement process easy for you. We understand how disappointing it can be to notice peeling around the edges of your cookware, especially after receiving it as a special Christmas gift.
We’re happy to hear that our Lifetime Warranty support team was able to quickly review your photos, proof of purchase, and serial numbers and get your replacement pieces on their way at no cost. It means a lot to know you’re happy with the experience and continuing to enjoy your HexClad cookware.
Thank you for choosing HexClad and for giving us the opportunity to take care of you. Should you ever need any assistance, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Kareen - HexClad Support
Jan truly made this customer service service amazing and effortless! I despise having to bother companies, hence why I waited so long to call it on. I wish more CS agents were like Jan! Thank you!!
Reply from HexClad2026-08-27
Hello Alexander,
We’re so glad Jan could make the experience feel easy, comfortable, and worth the call, especially after you’d been putting it off for so long. We’ll be sure to share your kind words with Jan, feedback like this means so much and reminds us how important genuine, thoughtful support is.
Thank you for taking the time to share this with us, and even more so, thank you for choosing HexClad. Should you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help make things a little easier.
Here’s to more effortless experiences every time you reach out.
Kareen - HexClad Support
Product and customer warranty service is outstanding
Hi, my name is Lori and I reported a claim regarding my 3 quart pots coating on the inside rim was peeling off. I was very impressed that I received a response from John A. so quickly from customer service. I appreciate that John A. will be sending me a new pot.
I also would like to express how much I enjoy cooking with this set of pots and pans. I have had them since 2020. Once again, thank you for the prompt response.
Lori S.
Reply from HexClad2026-08-27
Hi Lori,
It truly means a lot to hear that you’ve been enjoying your HexClad pots and pans since 2020. We’re especially glad John A. was able to respond quickly and help make things right with the pot that had peeling around the inside rim. We understand how important it is to feel confident in the cookware you use every day, and we’re happy we could take care of this for you.
Thank you as well for taking the time to share such thoughtful feedback. Hearing that you continue to enjoy cooking with your HexClad set after all these years is incredibly rewarding for our team. Your kind words about John A. will certainly be appreciated, too.
Should you ever need anything else or have questions along the way, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Thank you for choosing HexClad and for being part of our community since 2020. We hope your new pot brings many more delicious meals to your kitchen.
Kareen - HexClad Support
Quick response and resolution to our issue. Thanks so much!
Reply from HexClad2026-08-25
Hello Jo Anne,
It’s great to hear that we were able to address your concern quickly. Thank you for taking the time to share your feedback with us, it truly means a lot and helps us continue improving the support experience.
If you ever need any further assistance, please reach out to us at https://hexclad.com/pages/contact, and our team will be happy to help.
We sincerely appreciate you choosing HexClad and giving us the opportunity to make things right. Thank you for being part of the HexClad community.
Kareen - HexClad Support
Ibrahim A. was great and thorough at helping me through a warranty claim
Reply from HexClad2026-08-25
Hello Julian,
It’s wonderful to hear that Ibrahim A. was there to make your warranty experience feel clear, thorough, and well supported. We truly appreciate you taking the time to recognize his help and share your experience with us. We’ll be sure your kind feedback reaches Ibrahim.
Thank you for choosing HexClad and for trusting us to make things right. Should you ever need further assistance, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help and grateful to have you as part of the HexClad family.
Kareen - HexClad Support
I had an situation with one of the pans I purchased. Within hours of contacting Hexclad, Honodi had a new pan headed my way! I'm shocked at how fast I got a response to be honest with you. Usually you wait days to hear from someone, but it was within hours that I heard back. Hexclad has great customer service, a great product, and an awesome warranty. Not to mention, Honodi was friendly and very understanding of the situation. I'm a Hexclad chick for life!
Reply from HexClad2026-08-25
Hello Miss Panda,
It truly means so much to hear that your experience with our team turned a frustrating situation into a positive one. We know how disappointing it can be when something goes wrong, so we’re especially glad Honodi was able to step in quickly, listen, and get a replacement on its way within hours.
Thank you for taking the time to share such thoughtful feedback about our customer service, products, and warranty. We’ll be sure to pass your kind words along to Honodi as well. Knowing you’re a HexClad chick for life is the best compliment we could ask for.
If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being part of the HexClad family. We’re so happy to have you with us for the long haul.
Kareen - HexClad Support
I had a warranty claim that I processed through their website. They we extremely polite, fast and efficient with their assistance and replacement of the warrantied pan.
Thank you HexClad for standing behind your product so strongly.
Reply from HexClad2026-08-25
Hello Kevin,
Thank you for sharing such thoughtful feedback. We’re so glad to hear that your warranty experience was handled with the care, speed, and efficiency you deserved. We know it can be frustrating when a product needs to be replaced, so we’re especially happy our team could make the process smooth and reassuring.
Your kind words mean a great deal to us, and we truly appreciate you recognizing our commitment to standing behind our products. Thank you for choosing HexClad and for trusting us to make things right.
If you ever need anything else, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
We just purchased 2 different sets of HexClad from Costco and I just have say that they are the very best pots and pans I’ve ever used.
They are truly exactly what they say they are and maybe even better!!!
Reply from HexClad2026-08-25
Hello Patricia,
What a wonderful way to start our day, hearing that your HexClad cookware has become a favorite in your kitchen truly means so much to us.
Thank you for taking the time to share such thoughtful feedback. We’re thrilled to know that both sets you purchased from Costco have exceeded your expectations and that you’re enjoying the performance, versatility, and quality of your HexClad pots and pans. Knowing they’ve earned a spot as the best cookware you’ve ever used is a compliment we don’t take lightly.
We’re incredibly grateful that you chose HexClad, and we hope your cookware continues to make every meal a little more enjoyable. Should you ever need any help or have questions along the way, please reach out to us at https://hexclad.com/pages/contact.
Thank you again for choosing HexClad and for welcoming us into your kitchen. We’re so happy to have you as part of the HexClad family.
Kareen - HexClad Support
Such a fast resolution to a problem excellent customer service. I’m glad that I chose HexClad
Reply from HexClad2026-08-25
Hello Sean,
Hearing that your concern was resolved quickly means a lot to us. We know how important it is to feel heard and taken care of when something comes up, so we’re especially grateful for your kind feedback about our customer service.
Thank you for choosing HexClad and for taking the time to share your experience. We’re glad to have you with us, and we’ll always do our best to make sure you feel supported along the way.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
Kareen - HexClad Support
Great experience. Immediate response. Halle free support. Thank you so much!!
Reply from HexClad2026-08-26
Hello Mary,
What a wonderful note to receive. We’re so glad to hear you had a great experience and that our team was able to get back to you right away. Knowing that you found our support helpful truly means a lot to us.
Thank you for taking the time to share your feedback and, most of all, for choosing HexClad. If you ever need a hand with anything, please reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
We’re grateful to have you in the HexClad family, and we look forward to being here whenever you need us.
Kareen - HexClad Support
I was experiencing some flaking on the edge of my frying pan and decided to submit a warranty claim. The instructions were clear and concise and I had a hexclad agent reach out via email within 10 minutes. I was impressed with David S. quick response and professionalism. My replacement frying pan is already being processed. Thank Hex clad and team!! Keep up the great work!
Christina R.
Reply from HexClad2026-08-25
Hi Christina, we’re so glad to hear that your warranty experience was handled quickly and smoothly. We understand how concerning it can be to notice flaking on the edge of your pan, so we’re especially happy that David was able to step in promptly and get your replacement moving.
Thank you for taking the time to share such thoughtful feedback about David’s responsiveness and professionalism. We’ll be sure your kind words reach him and the team. Most of all, thank you for choosing HexClad and for giving us the opportunity to make things right.
Should you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help and look forward to keeping your HexClad experience a great one.
Kareen - HexClad Support
£1,500 Return delivered — Hexclad Claims “wrong items” but refuse all evidence and ignore requests
I returned two parcels of HexClad cookware from my order (value approx.
£1,500) on 8 July using the prepaid DPD return labels HexClad themselves issued. Both parcels were confirmed delivered to their warehouse on 10 July.
Since 20 July 1 have repeatedly asked for my refund. HexClad's only response has been that the parcels arrived containing non-HexClad products. They have now repeated this claim several times, including from their Escalation Team, yet they have refused to provide a single piece of evidence:
• No photographs of the outer boxes showing my specific DPD tracking labels
• No photographs of the contents they claim were inside
• No weight records or intake logs linking those tracking numbers to anything
They keep directing me to contact DPD myself. I did. DPD confirmed that because HexClad generated and paid for the labels, only HexClad can raise a formal investigation.
DPD will not investigate with me.
I packed and returned the correct HexClad items. HexClad provided the labels, HexClad's facility accepted both parcels, and they are still withholding £1,500 while refusing to show any proof of what they say they received. Requests for evidence and proper escalation have been ignored.
This is not a policy dispute - it is a refusal to evidence a serious accusation while keeping a customer's money. Until HexClad either process the full refund or produce clear photographic evidence of the labelled parcels and their alleged contents, this remains unresolved.
Reply from HexClad2026-08-24
Hello there!
We’re very sorry to hear about the frustration and concern this situation has caused, particularly given the value of the returned items and the time you have already spent trying to resolve this matter.
We understand your concern regarding the two parcels returned using the prepaid DPD labels provided by HexClad, and we appreciate that you have already contacted DPD regarding the delivery. We also understand your request for supporting information regarding the contents received at our warehouse.
We want to ensure that your concern is reviewed thoroughly and that the matter is addressed as promptly as possible. For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order.
In the meantime, could you please provide proof of purchase, such as a receipt or order confirmation? This will help us expedite the review process and ensure your concern is handled swiftly.
Once we have the requested information, our team can continue reviewing the return and determine the appropriate resolution regarding your refund.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
Thank you for your patience and cooperation while we work to address your concerns.
Kareen - HexClad Support
Celia was exceptionally easy to work with. She described exactly she needed to process my claim and then completed the process quickly.
I love my pans and appreciate that the company stands behind them. I understand that sometimes things aren't perfect, and will continue to use and recommend Hex Clad to family and friends.
Reply from HexClad2026-08-24
Hello Mary,
It’s wonderful to hear when a little extra care makes all the difference. We’re so glad Celia was able to make your claim process smooth and straightforward, and we truly appreciate you sharing your experience.
We also love hearing that you continue to enjoy your HexClad pans. We understand that, occasionally, things may not go exactly as planned, and we’re grateful for the opportunity to make things right and stand behind the products you’ve chosen.
Thank you for your trust, your thoughtful feedback, and for continuing to choose and recommend HexClad to your family and friends. Should you ever need a hand, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
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