The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Written by the business, not verified by us.
Is Hexclad legit?
Hexclad (hexclad.co.uk) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the premium cookware for being solid, beautifully designed, and remarkably easy to clean after daily cooking tasks. Customer service representatives are consistently described as exceptionally fast, polite, and extremely helpful when handling warranty replacements and general product inquiries.
Some reviewers were not happy with delayed responses, long wait times, and frustrating difficulties regarding return and refund processes. Other consumers also mentioned ongoing issues with automated support interactions and unexpected problems concerning product quality failing over time. Additionally, a few buyers noted receiving poor communication when trying to resolve shipping or missing item disputes.
Auto-generated from all reviews of this business. For reference only.
I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it super easy. My new pan showed up just a few days later. The pans are definitely expensive, but knowing they actually honor their warranty makes it totally worth the money. Shoutout to Billy E. for being so helpful and fast!
Reply from Hexclad2026-07-14
We're delighted to hear that your warranty experience exceeded your expectations. Making the process as smooth and hassle-free as possible is exactly what we strive for, and we're thrilled that Billy E. was able to provide the support you deserved.
We'll be sure to share your kind words with Billy he'll be delighted to know he made such a positive impact. Thank you for your trust in HexClad and for recognizing the value of our Lifetime Warranty.
HexClad Support.
I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any hassle. The replacement process was incredibly fast.
A special thank you to Jericho P., who made the entire experience smooth and easy. They were professional, responsive, and truly went above and beyond to help. It's refreshing to see a company that stands behind its products and has such great customer support.
I highly recommend HexClad!
Reply from Hexclad2026-07-15
We're thrilled to hear that you've been enjoying your HexClad cookware and that our warranty process exceeded your expectations. It's especially rewarding to know that the replacement was handled quickly and without hassle.
We'll be sure to share your kind words with Jericho P. they'll be delighted to hear that their professionalism and dedication made your experience such a positive one.
Thank you for your recommendation and for choosing HexClad. We truly appreciate your trust and support!
HexClad Support.
Billy E. helped me replace the new pot, the process is quick and friendly. We will see how the second one works. Thank you.
Reply from Hexclad2026-07-14
We're delighted to hear that Billy E. was able to assist you with your replacement and that the process was quick and friendly. We'll be sure to share your kind words with Billy they'll be thrilled to hear your feedback.
We hope your new pot serves you well for many years to come. Thank you for choosing HexClad!
HexClad Support.
We're thrilled to hear that you loved every aspect of your experience with our customer service. Providing exceptional support is just as important to us as delivering high-quality cookware, so your kind words truly mean a lot.
Thank you for choosing HexClad. We sincerely appreciate your support and look forward to serving you again!
HexClad Support.
I had a problem with a frying pan bought in 2024 with the black lining coming off at the top edge.
The company was excellent and sent me replacement within a few days.
Excellent service.
Reply from Hexclad2026-07-13
We're delighted to hear that your replacement pan arrived so quickly and that you were pleased with the service you received. Our team is committed to making the warranty process as smooth and efficient as possible, so it's great to know we met your expectations.
Thank you for choosing HexClad. We truly appreciate your trust and support, and we hope you continue to enjoy cooking with your new pan for many years to come!
HexClad Support.
I received my Hexclad products today and had a question regarding the guarantee registration. I received a very speedy email response with the registration completed for me. What excellent customer service. I cant wait to use my pans!
Reply from Hexclad2026-07-13
We're delighted to hear that your HexClad products have arrived and that our team was able to assist you with your warranty registration so quickly. Providing prompt and helpful support is something we take great pride in.
We can't wait for you to start cooking with your new HexClad cookware, and we hope it exceeds your expectations. Thank you for choosing HexClad, and welcome to the family!
HexClad Support.
Jericho provided great support - fast, efficient and professional!
Reply from Hexclad2026-07-13
We're so pleased to hear that Jericho provided you with fast, efficient, and professional support. We'll be sure to pass along your wonderful feedback they'll be thrilled to know they made such a positive impression.
Thank you for choosing HexClad. We truly appreciate your support!
HexClad Support.
I had a problem with some pots and a pan. Jericho ensured that all my pots and pans were set up properly for the warranty. He was very clear in explaining the info he needed from me and he took care of the issue quickly.
Reply from Hexclad2026-07-08
We're delighted to hear that Jericho was able to assist you with your warranty claim and made the process clear and straightforward. Providing prompt, helpful support is just as important to us as delivering high-quality cookware, so we're thrilled to know your experience reflected that.
We'll be sure to share your kind words with Jericho. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Not only was I floored with the immediate response to my warranty claim, but the sauce pan was replaced with no questions asked, other than the needed information. Jericho was top notch, and guided me thru it. No more than ten minutes among multiple emails. Great job Jericho and great job Hexclad
Reply from Hexclad2026-07-08
TWe're delighted to hear that your warranty claim was handled quickly and smoothly. It's wonderful to know that Jericho provided prompt, clear guidance throughout the process and made everything as easy as possible for you.
We'll be sure to share your kind words with Jericho they'll be thrilled to hear your feedback. Thank you for choosing HexClad and for placing your trust in us. We truly appreciate your support!
HexClad Support.
The company makes great cookware and I have pretty much replaced all of my stuff with HexClad.
I recently had to return an item and it was very straightforward with excellent customer support help.
I timely follow up from Yahia K let me know that everything had been resolved.
Great service backing up great products.
Reply from Hexclad2026-07-02
Thank you so much for your thoughtful review!
We're truly honored that you've chosen to replace nearly all of your cookware with HexClad. It's especially rewarding to hear that your recent return experience was straightforward and that our customer support team, particularly Yahia K, was able to assist you promptly and keep you informed throughout the process.
Your kind words about both our products and our service mean a great deal to us. Thank you for your continued trust and support—we look forward to being part of your kitchen for many years to come!
HexClad Support.
What a lovely customer support email from Wilson to assist me with my lifetime warranty issue. He was a star!
Reply from Hexclad2026-07-08
We're thrilled to hear that Wilson provided such a positive experience while assisting you with your lifetime warranty claim. Delivering friendly, efficient, and supportive service is something we take great pride in, and we're delighted that Wilson made such a great impression.
We'll be sure to pass along your kind words to Wilson. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Hexclad pots and pans are excellent and so is their customer service
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very good warranty. Would definitely buy again. Highly recommended
Reply from Hexclad2026-07-02
Thank you so much for your kind feedback!
We’re delighted to hear you’re enjoying your HexClad cookware and that your warranty claim was resolved so quickly. Providing fast, reliable support and standing behind our products is something we take real pride in.
We truly appreciate your recommendation and support, and we hope you enjoy your replacement pot for many years to come. - Brittany, HexClad Support
Had an issue with the coating on my 20” frying pan which I purchased in May. Contacted customer service this morning (1stJuly) to address the issue. I was asked to send photos and without hesitation HexClad are sending me a replacement which I should receive within 3 to 5 days. Excellent service, no quibbling about the issue with pan, can’t recommend HexClad enough. Can’t praise the company high enough
Reply from Hexclad2026-07-02
Thank you so much for sharing your experience, Lynette!
We’re really glad our team was able to review your case quickly and get a replacement arranged for your 20” frying pan without delay. Providing a smooth, no-hassle experience is exactly what we aim for, so it’s great to hear that reflected in your interaction.
We truly appreciate your kind words and recommendation. Thank you for choosing HexClad, and we hope you enjoy your replacement pan for years to come. Happy cooking! - Brittany, HexClad Support
Customer service has been awful.
I purchased a set and needed to return some items and change for different sizes.
At first they were extremely helpful and we got a return arranged.
They have had my return for other 3 weeks and won't issue me a refund or voucher to purchase new pans.
Every update is the same just saying they are looking into it and had delays etc etc.
Coming up to 4 weeks to process a refund is not on and you can't speak to a human on the phone.
I have had to report this to my credit card company which I didn't really want to do.
Be very cautious if you are using them and need a refund or exchange.
For the amount the products cost I would expect a much better service.
Very disappointed
****UPDATE***
I can confirm this was resolved in the end and I recieved a voucher to allow me to purcahse some different pans which im happy with.
Took too long but thanks for getting it resolved.
Reply from Hexclad2026-07-02
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating delays with returns and refunds can be, especially after initially expecting a quick resolution. This is not the experience we aim to provide, and we apologize for the lack of timely updates and support you’ve received.
We’ve also sent you a request to gather your details so we can locate your order and review your case directly with our team. Once we have your information, we’ll investigate what has happened and work to get this resolved as quickly as possible.
We appreciate your patience and the opportunity to make this right. - Brittany, HexClad Support
Wilson was very professional, clear and efficient. Excellent customer service!
Reply from Hexclad2026-07-02
Thank you for your kind feedback!
We’re glad to hear Wilson was able to assist you with professionalism, clarity, and efficiency. We’ll be sure to share your appreciation with him.
We really appreciate you taking the time to leave this review, and we’re always here if you need anything in the future. - Brittany, HexClad Support
Have been waiting 16 days after they recieved my returned items for a response or update.
RMA RHUK1043513
Spoke to AI agent on the phone, it can't help. Asked to speak to a human, none available. Left a message, no response.
For a company backed by celebs, would have hoped for better - frankly this level of service is abysmal
Reply from Hexclad2026-07-02
Thank you for your feedback, and we're sorry to hear about your experience.
We've reviewed your return and can confirm that your refund has been fully processed. We apologize for the delay in communication and understand how frustrating it must have been to wait for an update after your returned items were received.
We appreciate your patience throughout the process, and we're sorry we didn't provide the level of service you expected. If you have any further questions or need any additional assistance, please don't hesitate to reach out, we're here to help. - Brittany, HexClad Support
very quick, easy and helpful customer service. Jericho was great
Reply from Hexclad2026-07-02
Thank you for your feedback!
We’re glad to hear the process was quick, easy, and helpful, and that Jericho was able to assist you. We’ll be sure to pass along your kind words to him.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future. - Brittany, eExClad Support
I accidentaly dropped and smashed the lid of my precious 6.6 Litre Saute pan.
I wrote to Hexclad customer care and was contacted by a very helpful Yahia K who, after checking my order details, has sent a replacement free of charge.
Very generous and exemplary customer care.
Well done Hexclad; well done Yahia.
Reply from Hexclad2026-07-02
Thank you so much for sharing your experience!
We’re sorry to hear about the accident with your lid, but we’re really glad Yahia was able to help you quickly and get a replacement arranged for you. We’ll be sure to pass along your kind words, Yahia will really appreciate the recognition.
It’s great to hear you found the process smooth and supportive. Thank you for your continued trust in HexClad, and we hope you enjoy your 6.6L sauté pan for years to come. - Brittany, HexClad Support
Your Customer Service team, including Jericho, has been awesome in helping us replace a 2-quart pan we ruined on the burner. Companies like yours need to be promoted for your great products and customer service team. I will certainly do that at every opportunity I get.
We ruined our pot by accidentally leaving it on the burner when we thought we shut the burner off. Thank you for replacing our 2-quart pot and lid with ease!
Reply from Hexclad2026-07-02
Thank you so much for your thoughtful message and kind words!
We’re really glad Jericho and the team were able to make the replacement process simple and stress-free for you. Accidents happen, and we’re happy we could help get your cookware replaced quickly and easily.
We truly appreciate your support and your willingness to recommend us, it means a great deal to the team. We hope you continue to enjoy your HexClad cookware for years to come. - Brittany, HexClad Support
Wilson was very helpful and responded in an efficient manner with a great outcome. Thank you!
Reply from Hexclad2026-07-02
Thank you for your kind feedback!
We’re glad to hear Wilson was able to assist you efficiently and deliver a great outcome. We’ll be sure to pass along your appreciation to him.
If you ever need anything in the future, we’re always here to help. Happy cooking! - Brittany, HexClad Support
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