The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Written by the business, not verified by us.
Is Hexclad legit?
Hexclad (hexclad.co.uk) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the premium cookware for being solid, beautifully designed, and remarkably easy to clean after daily cooking tasks. Customer service representatives are consistently described as exceptionally fast, polite, and extremely helpful when handling warranty replacements and general product inquiries.
Some reviewers were not happy with delayed responses, long wait times, and frustrating difficulties regarding return and refund processes. Other consumers also mentioned ongoing issues with automated support interactions and unexpected problems concerning product quality failing over time. Additionally, a few buyers noted receiving poor communication when trying to resolve shipping or missing item disputes.
Auto-generated from all reviews of this business. For reference only.
My last review on HexClad frying pan was a while ago I’ve had my frying pan now around two years give or take, I don’t fry allot of food but as stated previously I bought HexClad because it was endorse by Gordon Ramsey ? Or was it, I paid £175 pounds so not cheap but was soon disappointed in its ability to none stick, I have tried a number of ways to cook with it and different oils in the hope it would not stick, but trust me when I tell you nothing makes any difference with this pan everything sticks and everything has to be removed in the wash with allot of effort, so much so I find myself looking to replaced it, in the past I have bought just the better looking pans but not expensive and they in comparison proved to be a much better buy and much less of a fight to clean after use at a fraction of the cost, the company selling HexClad proved to be what I expected a company only interested in sales my advice is don’t believe all the hype theses companies attach to their products it all boils down to BS to sell the product as a rip off price.
Reply from Hexclad2026-08-05
We’re sorry to hear that your experience with your HexClad frying pan has been so disappointing, especially after two years of use and trying different cooking methods and oils. We understand how frustrating it must be when food continues to stick and cleanup becomes such a difficult task.
We appreciate you taking the time to share such detailed feedback. We’d be happy to look into the issue and see how we can assist. Please contact us with your order details and photos of the affected pan so our team can review this with you.
HexClad Support.
David S. was super helpful in getting my issue resolved. My plan very quickly lost it’s nonstick capability and David very kindly offered to have it replaced.
Reply from Hexclad2026-08-04
Thank you for your kind words! We’re so glad to hear that David S. was able to assist you and make the replacement process smooth and straightforward. We’re sorry your pan lost its non-stick performance, but we’re pleased we could get the issue resolved for you.
I’ve been looking for a nice set of pans my whole adult life. Kinda like a fisherman looking for the pole or golfer looking for the right putter or driver.
I finally found a set that I love. HexClad went over the top with this set and I couldn’t be happier. They are truly non stick and easy clean up.
They have an even cooking surface also so steaks and chicken come out perfect with just the right amount of sear.
Also, the customer service is outstanding. They address your needs in minutes rather than days.
Keep up the great work, HexClad!!!!
Reply from Hexclad2026-08-05
We absolutely love hearing that you finally found the set you’ve been searching for and that you’re enjoying the non-stick performance, even cooking, and easy cleanup.
And we really appreciate your kind words about our customer service! We’re thrilled our team could provide the quick and attentive support you deserve. Happy cooking, and thank you for choosing HexClad!
HexClad Support.
Non existent support, even after registering my pans three times I still didn't get any confirmation of it. Pans are ok but support and the website is a disgrace. No contact possible with them. All I'm getting from them is some spam advertisement.
Ps - I checked my spam folder multiple times - no confirmation of registration despite website clearly stated it's registered and after first registration I got a reminder that I have to register my purchase. Worst idea ever. If I buy something from Dyson or ninja it's automatically registered. Here? It's not...
Reply from Hexclad2026-08-04
We’re sorry to hear about the difficulty you’ve experienced with registering your pans and the lack of confirmation. We understand how frustrating it is to register multiple times and still receive reminders, especially when the website indicates that your registration was successful.
We’d like to look into this and help resolve it. Please contact us with the email address used for your warranty registration and any relevant order details, and our team will be happy to assist.
Able to solve my issue quickly. Didnt give me hard time for replacement. Thank you.
Reply from Hexclad2026-08-04
Thank you for your kind feedback! We’re glad we were able to resolve your issue quickly and make the replacement process straightforward. We really appreciate your support!
Billy E made this process way better then I was expecting.
Reply from Hexclad2026-08-04
Thank you for your kind words! We’re delighted to hear that Billy E. made the process easier and better than you expected. We’ll be sure to share your feedback with him.
I needed a warranty replacement and they responded with a personalized response in 7 minutes asking for more info. I responded pretty quickly and then in less than 2 hours total, my warranty replacement was approved.
Reply from Hexclad2026-07-30
Thank you so much for sharing your experience! We’re delighted to hear our team was able to respond quickly and get your warranty replacement approved in just a couple of hours. We really appreciate your kind words and are so glad we could make the process easy and hassle-free!
After buying a couple of HexClad pans, including the 30cm frying pan, I have to say I absolutely love them. The feel, weight and overall look are fantastic — they feel solid, well made and great to cook with.
Unfortunately, my 30cm frying pan developed a few small scratches and food started to stick. I contacted HexClad customer service and was really impressed with how quickly and professionally they dealt with the issue.
A special thank you to Wilson K, who handled my query. The whole process was straightforward and hassle-free, and a replacement pan is now being sent out.
For me, you really see the quality of a company when something goes wrong and how they put it right. HexClad certainly did that.
Great cookware backed up by excellent customer service. Highly recommended!
Reply from Hexclad2026-07-30
Thank you so much for such a thoughtful review! We’re thrilled to hear how much you’re enjoying your HexClad pans, and we’re especially glad Wilson K. could make the replacement process quick and hassle-free. We truly appreciate your kind words and recommendation.
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support and look forward to assisting you again whenever you need us!
HexClad Support.
Just used it for the 1st time. Amazing non stick, wonderfull result! Looking forward making diner with hexclad.
Also very good support from the helpdesk as the first shipment couldn’t be traced and got a new one. Very quick response on my questions. Superb!!
Reply from Hexclad2026-07-29
Thank you so much for your wonderful feedback! We're thrilled to hear you're loving your HexClad cookware and that your first cooking experience was a success.
We're also delighted that our support team was able to quickly resolve the shipping issue and get a replacement to you. Your kind words mean a lot to us, and we truly appreciate your support. Happy cooking!
HexClad Support.
I contacted for stick issue and received the service for replacement.
This is what I expect of a highly quality brand.
Reply from Hexclad2026-07-27
Thank you for sharing your experience! We're glad our team was able to assist you with your warranty replacement and resolve the sticking issue. Providing the level of service you expect from a premium brand is very important to us. We truly appreciate your support and hope you continue to enjoy your HexClad cookware!
HexClad Support.
Thank you for your kind words! We're thrilled to hear you had a great experience with our support team. We truly appreciate your support and are always here if you need anything. Enjoy your HexClad!
HexClad Support.
I had a warranty issue to resolve. I was served on line by Jericho. What an excellent service. I recommand Hexclad all the way!
Reply from Hexclad2026-07-23
Thank you so much for your wonderful feedback! We're delighted to hear that Jericho provided you with excellent service and made resolving your warranty issue a smooth experience. Your recommendation means a great deal to us. Thank you for choosing HexClad, and we hope you enjoy your cookware for many years to come!
HexClad Support.
Joshua very quickly handled our warranty claim. He made the process super easy. I am 100% plus satisfied.
Reply from Hexclad2026-07-23
Thank you so much for your wonderful feedback! We're delighted to hear that Joshua made the warranty process quick and easy for you. We'll be sure to share your kind words with him. We truly appreciate your support and hope you enjoy your HexClad cookware for many years to come!
HexClad Support.
Customer service was outstanding. I had a defect in my pan after nearly 2 years of use and they assisted in replacing my pan. Thank you Billy E. For your assistance
Reply from Hexclad2026-07-21
Thank you so much for your kind words! We're delighted to hear that Billy E. was able to assist you with your warranty replacement. Providing outstanding customer service is our top priority, and we're grateful for your support. We hope you enjoy your new pan for many years to come!
HexClad Support.
Absolutely fantastic service from Amr. Your company and its employees stand out as the best I’ve ever dealt with. Thank you.
Reply from Hexclad2026-07-16
We're truly honored by your kind words and delighted to hear that Amr provided you with such an exceptional experience. We'll be sure to pass along your compliments they'll mean a great deal to him.
Knowing that you consider HexClad and our team among the best you've dealt with is incredibly rewarding. Thank you for your trust and support we're grateful to have you as part of the HexClad family.
The HexClad Team
I couldn't be more impressed with the customer service from Billy E with Clad Warranty department. From the moment I submitted my warranty claim, the response time was incredibly fast, and the entire process was seamless from start to finish.
Replacing my cookware was completely hassle-free. There were no unnecessary delays, no endless paperwork, and no jumping through hoops—just outstanding customer service and a team that truly stands behind their products.
It's refreshing to work with a company that makes honoring their warranty so easy and stress-free. If you're looking for a company that values its customers and delivers on its promises, I highly recommend them. Thank you for making what could have been a frustrating experience so smooth and painless!
Reply from Hexclad2026-07-15
We're absolutely thrilled to hear that your experience with our warranty team exceeded your expectations. It's wonderful to know that Billy E. made the process fast, seamless, and hassle-free, and we'll be sure to share your kind words with them.
Standing behind our products and making the warranty process as straightforward as possible is something we take great pride in, so it's especially rewarding to hear that we delivered on that promise.
Thank you for your recommendation and for choosing HexClad. We truly appreciate your trust and support!
HexClad Support.
Very customer service oriented, fast response to my warranty issue. I’m impressed to see this level of service.
Reply from Hexclad2026-07-14
We're delighted to hear that you had such a positive experience with our customer service and that your warranty issue was handled quickly. Providing prompt, customer-focused support is something we take great pride in.
Your kind words mean a great deal to us. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Thank you for your kind words! We're so glad you had a great experience with our customer service. We truly appreciate your support and thank you for choosing HexClad!
HexClad Support.
Billy E. Was amazing at addressing my issue and got it resolved quickly. Super easy process thanks to Billy.
Reply from Hexclad2026-07-15
We're delighted to hear that you had such a positive experience with our customer service. Providing fast, friendly, and helpful support is exactly what we strive for.
We'll be sure to pass your kind words along to Billy E. they'll be thrilled to know they made such a great impression.
Thank you for choosing HexClad. We truly appreciate your support!
HexClad Support.
HexClad
Hexclad
Hexclad
Okura Cookware
Siraat
Shop Novara
mondawe.com
Longwell & Co.