Product didn't work and wouldn't refund in full
If the product works, I expect that this is a great company to buy from. They are cheap and prompt. My experience was as SatNav which did not work. I sent them photos to show the problem as requested. They then asked for videos. I sent them too (with file size hassles resolved eventually). Tomtop eventually agreed to refund if I returned the product at my expense. I did, to the address that they gave me. The parcel was returned to me by Royal Mail marked "addressee gone away". Tomtop would not give me a different address but suggested that I return it (at my expense again)... that was doomed to fail because the Royal Mail think that the addressee has gone away. I ended up accepting a partial refund just to end the hassle of regular emails (which went on for months). So in the end I paid £10 (the unrefunded part of the price) plus the return postage cost (wasted because "addressee has gone away) for some kit that did not work. On the plus side the emails were courteous. They obviously have pleasant people working for them, straightjacketed by procedures that aren't great for customers. Overall, I'd spend a bit more and buy from someone else. You never know... you might get lucky and get something that works.