Turbro commercial dehumidifier experience
Turbro commercial dehumidifier worked great...for one season. It's built like a tank and I thought "finally, a dehumidifier which really will work." It stopped dehumidifying the air (no error codes, it's clean etc.) It has been one year since I bought it. I did write in to Turbro and they suggested a few tests. I did them and it still doesn't work. Depending on how they react to this problem I will amend my review and ratings. At this point, I'm overwhelmingly disappointed. UPDATE: It's been a few days, Turbro support contacted me and told me they would send a replacement under the one year warranty. I'm moving to 3 stars. I'm still amazed this machine stopped working so soon. As I wrote, it feel and looks like it's very well built and built to last. I will edit this review as time goes on to let readers know what happened. UPDATE (7-11-25). I received a new unit. This is the good news. The bad news is the box was damaged during the delivery and the housing around the unit is damaged. I contacted them as I won't accept a damaged unit. I have yet to hear back from them after 4 email attempts. Moving back to 2 stars. They will go to one if they blow me off.. UPDATE. Customer service gave me the option to keep the unit with the cosmetic damage along with % refund for my troubles or send it back. I chose to send it back for a FULL refund. They offered a pre-paid label and emailed it to me right away. I will send it back and they wrote they will credit my card in 1-3 days after it's been received. I'm thinking these folks DO have a quality dehumidifier based on the superb customer care, but I'm going to move on. Based on the totality of the experience, I'm going to give them 4 stars and if you're looking for a robust dehumidifier, to buy with confidence. They stand behind their product.