From keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
Is TURBRO legit?
TURBRO (turbro.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful support team and the remarkably efficient response times when resolving unexpected product issues. Many people find the heating units, fireplaces, and air systems to be reliable, effective, and wonderful additions to their living spaces.
However, some customers also noted receiving defective items or experiencing frustrating problems with essential components breaking down shortly after installation. A few reviewers felt deeply disappointed when dealing with unhelpful service interactions regarding warranty claims, missing parts, or incorrect deliveries. These individuals mentioned that getting proper resolutions or replacements was unnecessarily difficult.
Auto-generated from all reviews of this business. For reference only.
I purchased a Turbro 18k mini split for my summer place. I purchased directly from Turbro website and the price was excellent. I installed the unit with minimal effort, fired it up and it cooled nicely. After the fact I had a couple of issues for which I had to contact customer support. I cannot say enough about the quality and professionalism of their response. They responded quickly via email and resolved this issues almost immediately. One of the best support teams I have dealt with. I would especially like to give kudos to April, who handled everything for me. She’s the best!
The customer service is amazing and sets the bar for others to follow. I had a minor issue that I needed help with. I contacted customer service and they replied promptly. They completely understood my issue and took action immediately to correct the problem.
Customer Service Support was awesome and very knowledgeable and respectful. I appreciate all the help I received. Resolved may problem very quickly. Thanks Again, James
I had bought the turbro MS12 misting fan from Home Depot and it came defective. After easy emails back and forth with the customer service to show proof of damage and receipt they were quick to send me a completely brand new one. Also checked in on everything afterwards. Top notch customer service and will highly recommend to everyone I know. Thanks again for everything.
I had the interior portion of the greenland.Inverter unit stop working in my rv. I called customer service after buying it a year ago. And they sent me a new unit, I replaced it. Everything worked great. I can't say enough. all the mini split units i'm buying are going to be turbro. Thankyou!!!!
So, honestly, I bought the turbro mini split for the price tag. Upon installing everything worked as it should. The mini split was used to cool a shipping container in texas heat. It did a good job unit it leaked all the freon out. I wasn't happy 😕 but I called an HVAC Tech that I had used before on my house ac. He found the leak pretty quickly upon inspection of the evap coils. After some pressure testing and some documentation sent to turbro, they replaced the unit.
They say you pay for what you get, but the turbro brand not only has a good price tag, they stand behind their manufacturer warranty.
TURBRO Inverter 13.5K BTU RV A/C Review: Great Cooling, Clear Install Instructions, and Customer Service That Needs to improve
Product Review (Performance + Use)
The TURBRO Inverter 13.5K BTU RV Air Conditioner (with Cooling and Heat Pump) is a solid unit. Ordering and delivery were straightforward, and it arrived in excellent condition via Amazon.
The install instructions were very clear and “point on.” The only improvement I’d suggest is adding a few more pictures to make certain installation steps easier to visualize.
On performance, the unit cools great in hot temperatures. Heating performance still needs more time to evaluate since cold-weather testing hasn’t happened yet.
Installation Notes + What Actually Happened
Customer service was the main issue—not the product itself.
At first, customer service didn’t seem to understand my problem or what I needed to complete the install. Once I explained that I purchased the unit through Amazon, the tone changed and support became less actionable.
The specific need in my case was not a missing standard part that arrived later—it was that my install required an extra “sponge” material to complete the fit properly. When I didn’t receive it in time, the packing sponge I had on hand from the shipment became the solution.
I created a part out of the extra packing sponge to complete the installation, and I used it in place of what was needed to finish the job correctly.
As of the review I still haven’t heard from them regarding the back order.
Customer Service Review (Corrected)
Customer service may not be immediately helpful if they don’t clearly understand your specific issue at the start. In my case, they seem to be they didn’t care after I clarified the Amazon purchase, and even then the needed item was tied up by back-order.
Final Verdict
I recommend purchasing this unit for its cooling performance and solid, accurate installation instructions. Just go in knowing that customer service support may not move quickly at first, and if you rely on replacement parts, there’s a chance you could run into back-order timelines.
Overall: great cooling product—plan ahead for install supplies/parts support in case customer service is slow to resolve your exact need.
I purchased 2 Turbro RV inverter AC/Heatpumps. The installs of both were very straightforward and they work much better than the old units I replaced them with. I did have an issue where I broke one of the latches that holds the cover display on one of the units. I contacted support and within a few days I had the new parts. Very happy with the whole experience.
I had a great experience with TURBRO customer support.
This is my second TURBRO mini split. My first unit was the **TURBRO 24,000 BTU Ductless Mini Split Inverter AC with Heat Pump**, and I recently purchased the **TURBRO Finnmark 14,000 BTU**.
When the new unit arrived, I found that the control buttons on the indoor unit weren't working. I contacted TURBRO by email and included photos and videos showing the issue. Their support team responded promptly, confirmed the problem, and shipped a replacement within just a few days.
While it's unfortunate that the original unit had an issue, what really impressed me was how quickly and professionally they handled it. They kept me informed throughout the process and resolved the problem without hassle.
Excellent customer service goes a long way, and TURBRO definitely delivered. Thank you to the support team for the fast response and outstanding service!
I made a simple mistake when I initially installed the unit. I reached out for support and received a response within seconds. The issue was resolved quickly, which was reassuring and gives me confidence that my purchase was a sound investment.
Needs a -5 review! Outside unit does not work. Multiple emails and calls for a full week during a heat wave, then told to contact the place of purchase. Extremely frustrating! Error codes started 15-20 minutes after install and turning the unit on. HVAC technician checked the unit and stated it was the compressor. Company does not stand behind their warranty or product. $2,000 down the drain.
Reply from TURBRO2026-07-14
Hi Stewart,
We apologize for any inconvenience you may have encountered. Please contact our support team at [email protected] and we will assist you on the matter.
I purchased the beluga 58BV for a 12500 gallon pool. Installation was very easy. Once hooked up I’ve been impressed with how easy the control interface is and how quiet the heat pump is. I have continuous energy monitoring, and track energy consumption, pool temp water flow and daily air temperatures. So far the heat pump is performing as expected. Tech support was prompt and gave good answers when I contacted them about some questions on performance. All and all very happy with this purchase.
This was my first purchase of a Turbro product (mini split unit). Everything arrived quickly and packaged well for the most part. Instructions were clear. That said, we had a small issue with the indoor unit of our system. I contacted customer support via email and truly wasn’t expecting much. They responded back to me overnight (assuming they’re based in Asia) and simply asked me to record a video of my setup to show the issue I was having. I recorded a 15-20 second video showing my exact issue and emailed it customer service. They responded the following night and asked for my shipping address and serial number of my current unit. They sent replacements the next day and arrived 2 days later. Products have faults in production. It’ll never be a perfect system. Customer service makes or break the company in many cases. So far, at least, Turbro has impressed me.
***Notice: I am in no way affiliated with the Turbro company in any way. I had no idea of its existence just a few weeks ago. I paid for my mini split unit and did not receive any special discount or whatever for writing this.
I’m really impressed with Turbro. My AC stopped working properly after ten months, so I contacted their customer support. They replied almost immediately, walked me through the steps to verify the issue, and then sent me a replacement.Every message was quick, friendly, and solution‑focused. It’s rare to find a company that stands behind its products this well. I’m very happy with how they handled everything
Started out a bit rough unit worked for about 3 months then stop called customer service number and a lady named April a real person took care of all the issues mailed right part to me and work great since
Directions aren't the best But it's running fine not for the first time installers end up taking to rv shop came with one missing part But all and all it works excellent well satisfied Great customer service
We've purchased TURBRO AC systems for multiple projects and across several homes, and our experience has been consistently positive. The units are reliable, efficient, and provide excellent cooling performance. Installation has been straightforward, and the overall quality has exceeded our expectations.
What really stands out is TURBRO's customer service. Their support team has always been responsive, professional, and helpful whenever we've had questions or needed assistance. It's refreshing to work with a company that stands behind its products and genuinely cares about customer satisfaction.
After using TURBRO systems across multiple properties, we feel confident recommending them to homeowners, contractors, and property investors looking for dependable HVAC solutions at a great value. We look forward to continuing to use TURBRO products on future projects.
Highly recommended.
— Michael Heretakis
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