I give it 2 stars as it worked for one…
I give it 2 stars as it worked for one week before dripping oil all over the floor. Its a poor product design they need to build it with a catch can or drip tray built in its a major slip.hazard
About TURBRO
Data updated- Website
- turbro.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 89% (8/9)
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About this business
From keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
Is TURBRO legit?
TURBRO (turbro.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful support team and the remarkably efficient response times when resolving unexpected product issues. Many people find the heating units, fireplaces, and air systems to be reliable, effective, and wonderful additions to their living spaces. However, some customers also noted receiving defective items or experiencing frustrating problems with essential components breaking down shortly after installation. A few reviewers felt deeply disappointed when dealing with unhelpful service interactions regarding warranty claims, missing parts, or incorrect deliveries. These individuals mentioned that getting proper resolutions or replacements was unnecessarily difficult.
Auto-generated from all reviews of this business. For reference only.What people say
The team was consistently professional…
The team was consistently professional and friendly. The product (pool heat pump) is running perfectly so far. I am completely satisfied.
I purchased one Turbro mini split from…
I purchased one Turbro mini split from HomeDepot and 3 Turbro units through Amazon. So far I’ve installed 3 units. During installation of two of the units, one did not release refrigerant into the lines, after vacuuming down the lines and cracking open the low side, opened both valves all the way, still no refrigerant or pressure on the gauges. Contacted Turbro, a few days later, they asked me to do a couple of things, one was to start up system and get the error code, guess starting it up release the refrigerant, everything started working fine. I was an hvac mechanic for years, but mini splits are new to me. Support was very helpful, pretty sure if the unit would have been inoperable, they would have replaced it. I had purchased the units 6 months prior, but found out the house had severe termite damage, had to replace walls and floor first, before installing units. Was very helpful,
I had a very good experience with…
I had a very good experience with TURBRO support during my dual-zone mini split installation. I ran into repeated E9/P0/P9 errors and spent a lot of time troubleshooting pressures, wiring, sensors, boards, and communication issues. TURBRO support stayed responsive throughout the process and continued helping me diagnose the system step-by-step. In the end, the issue turned out to be a closed main valve during installation — completely my mistake — but their support team was patient, professional, and helped me finally identify the problem and get the system running correctly. What I appreciated most was that they did not just stop responding or blame the installer. They continued working through the troubleshooting process with me until the issue was resolved. Now that the system is operating properly, it’s heating and cooling great. I really appreciate the support experience and wanted to leave a positive review because good customer service is hard to find these days.
I bought a 20,000 btu Turbro pool…
I bought a 20,000 btu Turbro pool heater from Home Depot. After about two months of working great it stopped. Since it was on the weekend I emailed customer support at Turbro and they responded by Monday morning. After some emails back and forth it was determined that the unit would need to e replaced. However, that same unit was not available anywhere. They gave me a number of options, contact Home Depot for a refund, Turbro would send a different size replacement and credit me the difference or give me full credit on their website. I chose to receive a new unit with a gift card for the difference I originally paid. I dealt with Vinnie in Turbro’s customer service team who was very professional and timely in response to my questions. I would definitely recommend Turbro for their service.
Exellent Great products
Great products at great prices, and customer service is A+++. Had a minor issue with one of their items, and communication and resolution was very quick. Could not be happier with Turbro's response to my call regarding my Turbo heater, incredibly fast return call, knowledgeable rep returned the call. Great e-mail follow up. problem ended up being
no warranty turbro
i bought a new FM-12K230-I indoor unit to go with a newFM- 12K230-O that i bought on Ebay. Turbro would only give me a 10% discount, at the same time they have a 15% discount storewide. Turbro told me the NEW FM-12K230-I did come with any warranty. I have several turbro mini splits (5) and have some good deals. Go figure. dbeal
Reply from TURBRO2026-04-20
Hi Donald, If you previously purchased complete AC units through our official channels, buying indoor or outdoor units separately will come with a warranty. However, we do not provide a warranty for products not sold by our authorized sellers.
WARNING!!
WARNING!!! DO NOT ORDER ANYTHING FROM THIS COMPANY. Customer service is the worst I've ever experienced. They shipped my product to the wrong address and refuse to change it. Why??? That doesn't make any sense.
Reply from TURBRO2026-04-20
Hi Luke, When the order is placed, an order confirmation email contains the address you selected will be sent for verification. It's important to review the address before placing the order and when receiving the email confirmation. Based on the record, the item has shipped to the provided address when the order was placed accordingly. Please follow with our support team's email for the next steps.
TURBRO is top notch
TURBRO is top notch. I bought an RV Inverter Heat Pump for my RV about 8 months ago. The unit failed from a bad fan. I contacted TURBRO customer support, sent them pictures, proof of purchase, and the serial number. They shipped me a replacement quickly. They were very professional and kind. I love my RV Heat Pump and the exceptional service of TURBRO. I would not hesitate to purchase from them again. Job well done! David Berry. Richmond, KY
great products, great customer service, great value
I've installed 11 of the Turbro Minisplit units so far. They are very reasonably priced, very efficient as far as electric usage is concerned and their cellphone app to remote control them is awesome. I also wanted to give props to their customer service. The 11th unit I installed had a leak in the outdoor unit and after answering a few questions with support, they were able to send me the replacement parts no extra charge and they showed up in 2 days while we still had our technician on-site.
This is a review of their pricing…
Update: after several communications, a manager sent a detailed response and apology and resolved the pricing issue to honor the offered price. As a result of what appeared to be a genuine response, I purchased the product on Amazon and will update this further if my opinion changes. I still believe their website is bogus pricing, but unfortunately that seems common for many companies. My purchase was on Amazon and I could not recommend purchasing directly on their website even with their good customer service response. This is a review of their pricing practices. Although not alone, they use bogus pricing, claiming that something is on sale. When really they are trying to price it higher then you can buy it elsewhere. For example, they claim an MSRP and then offer a 25 or 20% discount which actually makes it more expensive than if you bought it from Amazon or Home Depot or other places. I know we’re all used to this, but it’s just dishonest. It also is something that everyone should know because buying directly from them will cost you money, including shipping costs and other things that you lose from buying from a retailer. You would think if you bought directly from the manufacturer, you could save money, but definitely that is not the case under their current pricing for that reason I give them three stars as I communicated directly with them to try to give them an opportunity to correct the misleading pricing, and they did not do so, but continued to try to charge me more than the price charged when they sell through big retailers.
refusing to process warranty
refusing to process warranty, mini split defective, no useful tech support, support refuses to speak on the phone.
Reply from TURBRO2026-05-20
Hi there, Our service team has reached out to you on a solution. If you have any questions, please contact our support team for further assistance.
Turbro is an AMAZING company
Turbro is an AMAZING company. This is my second purchase from them. I had an older Turbro fireplace that I bought years ago and was having a problem with the heat. I emailed them and they were incredibly helpful, trying to troubleshoot my out of warranty fireplace. They made many suggestions and finally came to the conclusion that it wasn’t fixable. When I told them I was going to order a new one, they offered a discount with the purchase. Friendly, helpful, knowledgeable people who know how to take care of their customers. I am a customer for life!
Would recommend Turbro to anyone!
Would recommend Turbro to anyone! Great products at great prices, and customer service is A+++. Had a minor issue with one of their items, and communication and resolution was very quick. Will buy again!
Awful Customer Service with Sky
Updated: 2/9/26 The correct remote was finally sent to me. Issue resolved! Bought a fireplace unit a few years ago. This Jan 2025, the remote to the unit stopped working. This unit itself still works, however when we went to use Jan 2025, the remote no longer worked. I saw a few other reviews that said this also. We changed the batteries and jumped through all of the hoops testing it because that’s what custom service wanted. They said that most likely the remote no longer worked so I bought a new one. Well this one doesn’t work either and again, I jumped through hoops with CS. The fireplace insert is not accepting the signal from the remote so I requested a return of remote since unit is out of warranty. More hoops with their CS who insisted to return the remote, I must take a video of both to prove the remotes did not work! I must show there is no red light! Well if the new remote would have worked, I would have kept it! Sent the stupid video game of both and still no RMA! Called them and got the same spiel, except now I have to answer more questions and send ANOTHER video of the PACKAGING the remote came in! I will NEVER do business with this company again. I’m going to report them to Amazon. I don’t recommend you buy from them.
Reply from TURBRO2026-01-28
Hi Tammy, Our customer service has been activately contacted you regarding the issue. Please refer to the email for a further resolution
Our Turbo fireplace worked great but…
Our Turbo fireplace worked great but was a bit noisy. I contacted Turbo. They asked me to send a video with sound. Once they received the video Turbo sent a replacement unit to me at no charge. From first contact with Turbo to receiving a replacement unit happened very painlessly and quickly. Nice to have a company take such competent care of their customers.
Helpful customer service
When I did not receive my humidifier via mail because the package was stolen and contacted Turbro customer service, they were extremely helpful in getting me a replacement and ensuring that was informed of shipping dates and I received the product this time.
The customer service was excellent
The customer service was excellent. I purchased a small electric fireplace in October for our four seasons room. It was easily assembled and was a nice addition, for a month. Then it died. We did the typical things; we unplugged, checked the circuit, etc. That week I had shoulder replacement surgery so didn’t follow up with the warranty until December. Unfortunately, I was not expecting much as companies so often disappoint. It was such a pleasant surprise to get an immediate response with clear instructions on how to proceed. I simply had to make a video of trying to get the fireplace to work and send it via email. Even an 80 year old was able to do it! Anyway, after a quick review, a replacement was ordered and is on the way to keep us warm. As a consumer I understand that things aren’t perfect. But, knowing a company will stand by a defective product makes all the difference. To be treated with respect, to be valued is priceless. I thank Marcus and the customer service team for making me a happy and dedicated customer.
Could not be happier with Turbro's…
Could not be happier with Turbro's response to my call regarding my Turbo heater, incredibly fast return call, knowledgeable rep returned the call. Great e-mail follow up. problem ended up being "operator error'. Would definitely by another Turbo product, based on this kind of support. The person I felt with was Sky. The dated listed below is approximate. Thank you Robert Bonora
Great product, great service.
I purchased a room heater from turbo because it looked nice and I needed more heat in a room but did not want to start a fire in the fireplace. Upon receiving item it looked very good but would not start and stay on. I contacted customer support and Sky helped me get a replacement sent. Once received it started like a charm and makes the large room very comfortable. I liked it so much I purchased 2. Thanks turbo, and Sky, you have a great product AND service.
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