My initial Well done experience was one of a…
My initial experience was one of a defective device, but once I contacted support and sent a video confirming the issue TURBRO immediately sent out a new one free of charge! Bravo.
About TURBRO
Data updated- Website
- turbro.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 89% (8/9)
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About this business
From keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
Is TURBRO legit?
TURBRO (turbro.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful support team and the remarkably efficient response times when resolving unexpected product issues. Many people find the heating units, fireplaces, and air systems to be reliable, effective, and wonderful additions to their living spaces. However, some customers also noted receiving defective items or experiencing frustrating problems with essential components breaking down shortly after installation. A few reviewers felt deeply disappointed when dealing with unhelpful service interactions regarding warranty claims, missing parts, or incorrect deliveries. These individuals mentioned that getting proper resolutions or replacements was unnecessarily difficult.
Auto-generated from all reviews of this business. For reference only.What people say
Uniquely good customer service
Turbro's customer service was excellent, to the point where they followed up with me to complete a request I made for a replacement, that was unique!
I was missing a part
I was missing a part. I contacted Turbro and they jumped right on it and provided the missing part. The whole time; communication was clear, timely, and courteous. I would highly recommend both the company and the product.
I received a defective dehumidifier
I received a defective dehumidifier, customer care team took care of it right away and we received a replacement just two days. As of now everything is working as it should be. The unit feels sturdy, straight forward and it being available in multiple colors help to choose smt to match my decor. I use it for my basement and although my basement is small I don’t regret choosing a larger size. One thing I will complain about is the delivery time. A replacement should have a faster ship time. I think it took about a week or longer. Not exactly sure but that’s the reason for 4 stars.
Just dealing with the people there…
Just dealing with the people there always nice and friendly and had answers right away
This company makes a solid AC unit
This company makes a solid AC unit. We needed a portable for our apartment and theirs is quiet and powerful. Only downsides are that it's not dual hose, so can make the room a bit humid, but oh well. We also had an issue with our first unit, so I reached out to support. Lyvia was lovely to work with and she had a replacement sent out ASAP. Highly recommend TURBRO.
Great customer support
Excellent customer service. After receiving my dehumidifier we found part of it not to function properly. After a quick review of the situation they immediately shipped me a replacement unit that is functioning great!
I am impressed with TURBRO’s customer…
I am impressed with TURBRO’s customer service. I purchased the RV rooftop inverter ac/heat pump in March ‘25. When I got an E6 error code last week and the unit stopped working, I contacted TURBRO. I called the toll free number and was asked to leave a message. I didn’t leave a message but a representative called me back within the hour anyway. When does that happen? A customer service representative wrote to me soon after. After walking me through how to check to see if the problem was simply a loose wire, another customer service representative placed an order for the interior part of the unit. The brand new part arrived the day after it was shipped. From my first call to being able to repair the unit was less than a week. I am impressed with the care, patience and responsiveness of TURBRO. They do care about their customers and do support their products. Thanks and well done to Marj and Sky at the TURBRO customer service team!
Excellent customer service!
Upon receiving my misting fan, I found that the misting feature did not work unfortunately. I emailed customer service in the evening, and much to my surprise, they emailed me back within minutes. I thought for sure they would be closed, but they answered almost immediately. I sent them a video of the malfunction and they told me they would send a completely new fan. It shipped within a couple of days and I received it within a week. Excellent customer service and the new fan works perfectly. I also have the other fan to use minus the misting feature.
I had a problem when I received my…
I had a problem when I received my misting fan. Custom service quickly replaced it and fast. Only negative is the battery life is far, far ess than advertised with both the fan and pump running. Impressive design. Recommend Turbo.
The customer support is top notch
The customer support is top notch, very easy to work with and quick response from them. I had a problem with the first unit and they sent me a replacement unit.
Swing door gear popped out
Support took my issue seriously and replaced my unit once it was determined it couldn't be fixed. Unit works great besides this issue
Turbro dehumidifier built well
The Turbro unit is working well for our house. The company worked quickly to resolve an issue when we first bought it. Great customer service.
second Turbro
I purchased a second Turbro portable window AC in July 23. I set it up and went to use it in June and it only blew hot air. I sent an email and received a quick response with things to try. When all failed I was told that my warranty was expired. However, the agent kept trying to see how she could help and located my extended warranty. Because of her diligence I received a brand new working AC. It arrived right on time because we are experiencing another heat wave. I am so grateful because I assumed my extended warranty had expired because the AC was almost two years but it had not. Thank you so much Lyvia for your help and your patience in making this right for me. I am so appreciative. It makes me have even more confidence in Turbro's committment to their appliances and their customers
Turbro offers a great selection and service
Turbro offers a great selection. I personally purchased a pool heater and it's working perfectly. There support is very helpful and ready to guide you through your problem .. Highly recommend Turbro..
It's the timely and accurate customer service.
I found it very difficult to determine which minisplit to buy. It looks to me that they are all made by the same company. To make the purchase, there are so many variables, such as price, delivery costs, customer support, warranty and so on. I had to make a spread-sheet with all the different variables, and finally bought one from your company and put it together. When I tried to turn it on, there was a direct short in the electrical supply. As it turns out, I had mis-wired the little disconnect box which is extra but code compliant and your tech support directed my attention to that with a great photo. When I fixed the wiring, the unit started right up and has worked ever since. Soooo glad I got one from your company.
Customer Service
I have not had a chance to install the unit yet, but the Turbro team is turbo charged to give the best customer service possible. Thank you for helping me with the few questions that I had.
Great Customer service
I purchased several mini-splits from them last summer, their price are so competitive. Installation was quite easy, everything is included except for the vacuum pump that you have to buy the pump separately to vacuum the line and check for leaks in the line. For some reasons my 18k btu outside is not producing cool air so I contact them after several tests and they were able to send out the brandnew outside unit. Great customer service, these people stand behind their products. Thank You!
Item did not work, they replaced
Had an issue with an item. Troubleshooting did not work. They replaced item.
Give Turbro a chance at your business! You won’t regret it!
I am currently renovating my garage. I work out there in all seasons and wanted to make sure I equipped the space with heat for the winter. I came across Turbro products during my search. I really liked that the heater could be controlled via WiFi, there are not many options out there with that feature. I want to be able to start up the heat prior to being home and have a warm garage. I found a lot of heaters, especially in wall that malfunctioned and almost burned down homes. So I took this search for a product very seriously. I also read great reviews about Turbro. I ordered two of the GH7500 heaters. After speaking with my electrician, and the cost of running two 240 V lines, I decided to just install 1. I reached out to Turbro to initiate returning 1 of the heaters. THEY HAVE AMAZING CUSTOMER SERVICE! Vinnie helped guide me through a seamless return process and was so helpful all along the way. I have not used the heaters yet. Electrical work still in progress but this review is mainly to praise Turbro for what feels like a lost art as a consumer. Actually treating your customers with respect and being responsive. I never had a problem for one second with this company! I will purchase more products from this company based on this alone. Thank you again Vinnie!
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