From keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
TURBRO (turbro.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful support team and the remarkably efficient response times when resolving unexpected product issues. Many people find the heating units, fireplaces, and air systems to be reliable, effective, and wonderful additions to their living spaces. However, some customers also noted receiving defective items or experiencing frustrating problems with essential components breaking down shortly after installation. A few reviewers felt deeply disappointed when dealing with unhelpful service interactions regarding warranty claims, missing parts, or incorrect deliveries. These individuals mentioned that getting proper resolutions or replacements was unnecessarily difficult.
Auto-generated from all reviews of this business. For reference only.First heat pump was faulty. A replacement was quickly delivered and has been running for almost 24 hours with no issues. Very easy to operate. Customer service folks were very prompt and helpful. Would not hesitate to recommend Turbro.
First the electric fireplace is beautiful and effectively heats the room. However what really sets TURBRO apart is their customer service! The first unit we received had an issue, but instead of going back and forth when I called, TURBRO immediately sent a replacement unit which works perfectly. This company truly stands behind their product!
I installed a 12000 btu Greenland and 1 year + later there was no heat no ac and no code. Called Turbro and Sky walked me through all the information and ordered a replacement unit. Turbro backed their product and are a true AAA company.
Not many companies have great customer service but this company is amazing. Prompt email responses and corrected my issue quickly. Definitely an A+ company.
12000 Btu 115 volt Turbro Finnmark 20 seer. Looking at many youtube videos, I decided to go with Turbro Brand, 5 Year Warranty and a Phone Number for Support. I had it installed and was amazed at the thermostat turned up to 90 degrees in heat mode and it was putting out 133 degrees on the indoor head unit, cut the thermostat down to 60 on the cool mode and it was putting out 46 degrees.
I purchase and had my mini split united installed about month ago. The unit workksgreat it is very quite you hardly hear it running. The customer department is great I had a need for assistance they always answered with 24 hrs with spot on help.
I had an issue with the mister on my turbo fan which I recently purchased. After an email explaining, I was very pleased with their response. Excellent company and polite service. Great experience.
Very fast customer support!!New electric logs shipped quickly!!
Our electric fireplace logs are perfect. They fit our fireplace nicely and provide heat and a nice calming environment.Our first logs were not heating after about 9 months so Turbro sent another unit and it was shipped quickly with no problems. We really appreciate the customer support and service!
Initial quality issue with unit was instantly resolved after sending a few photos. Heating and cooling working great!
I purchased a mini split system a few months ago and unfortunately my ac inverter was faulty. I reached out to support regarding the warranty and within a few days they shipped me a brand new outdoor inverter unit, free of cost. You can rest assured that this is a company that honors its warranty on their products.
My intial encounter with one of the representatives was a bit unhelpful, but Sky over the span of few days was able to review my request for a replacement able to happen and a few days later it came into the mail. It was shipped quickly. Thank you.
Mason is the best. Dealt with him twice now years apart and both times he went above and beyond to make sure I was taken care of. Can’t recommend them enough
Contacted customer service as the unit didn’t have Freon in it from the beginning. They were great. Responding quickly. I had a new unit delivered within the week
My new mister had a leak. After further investigation, I found that a plastic nut was broken. Turbro support promptly told me that they would ship a replacement mister. The replacement works great without leaking. Their customer service was a very pleasant surprise.
I had a leak in the Misting Fan we purchased and Turbo support took care of the issue quickly and I am completely satisfied. Could not have been a better experience.
I have purchased two heaters from this company and within 6 months, both products heating elements stopped working and they weren’t even used very much. The company refused to take responsibility for their poor product and their only solution was that I “purchase another one of their products”. I will never support this company again and I pray you don’t fall victim to their garbage product and even worse customer support.
Hi Randon, We apologize for the inconvenience you may have encountered. Upon looking into the details of your order, it has passed the 12 months warranty. Although it has passed the warranty, our team is working with you to offer an alternative options. If you have any concerns, please feel free to reach out to our support team via email or phone call.
Purchased a unit from Home Depot. I installed it myself. My first unit that i installed on my own. The instructions were great, but i'm typical man- and didn't read thru the whole thing... The unit pushed cold air for a minute, and then pushed only hot air. I called home depot, they reached out to the manufacturer TURBO on my behalf, and told me that i'll get an answer within 2 days. The morning after, i got an Email from TURBO support and the suggested a few things to try, Here is the first suggestion they sent: "We know it might sound like a simple question, but could you please confirm whether both service valves (high and low pressure) were fully opened after installation? (We understand this might seem basic, but some users have accidentally overlooked this step.)" I , sure enough, found that this WAS my mistake, and it resolved my issue. I'm super impressed with the ease of installation, the customer service, the price, the app and quality of the unit. Highly recommended !
Outstanding customer service!!! I had a minor issue with a connection hose leaking (it happens), so I followed protocol, submitted pictures, did troubleshooting tips they provided and within a couple days I had a brand new unit shipped out and delivered. Now that's a way to back the product you sell!!! Kudos and thank you TURBRO!!!!
I purchased a 12000 BTU mini split and after the installation it will not work. Contacted Tech Support and during the trouble shooting process, we found out a problem with the motherboard in the outdoor unit. Turbro sent me a new outdoor unit. Installed the new outdoor unit and problem solved. That speaks volume of this company. Well Done TURBRO.
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