6,000btu portable ac
I had an issue with a portable AC after 8 months, and Turbro was quick to replace the unit at no cost to me. Highly recommended.
About TURBRO
Data updated- Website
- turbro.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 89% (8/9)
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About this business
From keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
Is TURBRO legit?
TURBRO (turbro.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful support team and the remarkably efficient response times when resolving unexpected product issues. Many people find the heating units, fireplaces, and air systems to be reliable, effective, and wonderful additions to their living spaces. However, some customers also noted receiving defective items or experiencing frustrating problems with essential components breaking down shortly after installation. A few reviewers felt deeply disappointed when dealing with unhelpful service interactions regarding warranty claims, missing parts, or incorrect deliveries. These individuals mentioned that getting proper resolutions or replacements was unnecessarily difficult.
Auto-generated from all reviews of this business. For reference only.What people say
Replaced Unit
I purchased a 145,000BTU room air conditioner in June 2024, used it for the summer & stored away in a closet. Brought it out in June 2025 for this summer and it made a horrible noise. I contacted customer service and they replaced it free of charge. Hopefully the new unit will last more than one season as they were clear to say there will be no warranty with this unit. Customer Service was helpful and easy to work with, we'll just wait to see if the unit holds up
Electric Fireplace
I purchased their electric fireplace, and I was so happy with it that I ordered two more. One of the new ones had a problem with its remote, so I reached out to their customer service team. They were quick to respond, helpful, professional, and replaced the remote without trouble. I would definitely purchase from them again.
Turbro commercial dehumidifier experience
Turbro commercial dehumidifier worked great...for one season. It's built like a tank and I thought "finally, a dehumidifier which really will work." It stopped dehumidifying the air (no error codes, it's clean etc.) It has been one year since I bought it. I did write in to Turbro and they suggested a few tests. I did them and it still doesn't work. Depending on how they react to this problem I will amend my review and ratings. At this point, I'm overwhelmingly disappointed. UPDATE: It's been a few days, Turbro support contacted me and told me they would send a replacement under the one year warranty. I'm moving to 3 stars. I'm still amazed this machine stopped working so soon. As I wrote, it feel and looks like it's very well built and built to last. I will edit this review as time goes on to let readers know what happened. UPDATE (7-11-25). I received a new unit. This is the good news. The bad news is the box was damaged during the delivery and the housing around the unit is damaged. I contacted them as I won't accept a damaged unit. I have yet to hear back from them after 4 email attempts. Moving back to 2 stars. They will go to one if they blow me off.. UPDATE. Customer service gave me the option to keep the unit with the cosmetic damage along with % refund for my troubles or send it back. I chose to send it back for a FULL refund. They offered a pre-paid label and emailed it to me right away. I will send it back and they wrote they will credit my card in 1-3 days after it's been received. I'm thinking these folks DO have a quality dehumidifier based on the superb customer care, but I'm going to move on. Based on the totality of the experience, I'm going to give them 4 stars and if you're looking for a robust dehumidifier, to buy with confidence. They stand behind their product.
Got my M20 pool Heater …
Got my M20 pool Heater hook it up turn it on it was shaking like crazy! Turn it off look at it it 4 broken fan blades call customer service talk to Britany she said to take pictures and send it to her she called me back telling me they would be sending a new Unit out right away. Thank you for getting me all set up and wondering people helping out!
Turbro Team, going the extra mile.
The team at Turbro has been extremely helpful. Unfortunately, I had order an A/C splitter through AMAZON. You might wonder “why?” Well, lesson learned as AMAZON messed up with the delivery. Basically there were supposed to be 2 deliveries as the item I order included 2 units (indoor and outdoor) and the AMAZON team marked my delivery as delivered even though my order said that there we’re supposed to be 2 deliveries and the only help they will offer was for me to reached out to Turbro as they could not help me because their system said the item was delivered. Nothing to loose but knowing that AMAZON was at fault I reached out to Turbro team and after explaining the situation they were able to help and provide assistance and solutions. Always with a friendly and respectful communication. I truly appreciate it, you guys are the best.
Customer service and great communication with TURBRO
I contacted the service Number because the water pump on my misting fan stopped working. I have had the product for only 10 months. Britney, my service contact assisted me very quickly and guided me on each step of the way for replacement under the warranty. I recieved my replacement unit within 2 weeks of my initial contact. Customer Service and doing the "right thing" definately exists at TURBRO. Thank you.
Finnmark turbro AC split air condition
After. I have some issues with my indoor unit finnmark turbro i contact them then they were able to help me and walk me through of every steps to resolve it. It was very helpful and good customer service satisfaction.
Great customer service
Had an issue with my portable ac after a few months, contacted support and vinnie helped me with a replacement. Very good customer service and quick response times
Amazing company amazing product
First, I love my Greenland Turbo portable AC. I had an issue with it recently after a year of owning and emailed the company as soon as it happened and the turnaround time for them to communicate the steps and to get me a replacement was immaculate. If you’re gonna work with any company it’s this one. They were so kind and respectful and quick with their solution and exceeded expectations! You have a forever customer!
I purchased an electric fireplace from…
I purchased an electric fireplace from Turbro. After installation I noticed the remote was not working as it should. I contacted the company and they led me through a few troubleshooting exercises and we were able to resolve the issue. I am very satisfied with this company's customer service!
Awsome fire place
Awsome fire place and great customer service. I Purchased a 72" wifi model in March. After ordering online it arrived very quickly. I was in the middle of a remodel and was not able to install until April. The install was simple but we discovered it would not turn on. With a quick email to TURBRO, Britany responded very quickly. After a few email exchanges she had me a replacement to my door within days. I highly recommend TURBRO for their awsome customer service. MIKE
Company is shady and plays a lot of…
Company is shady and plays a lot of games, Will not honor warranty .
Reply from TURBRO2025-05-09
Hi Jason, Thank you for reaching out. As we did not receive your order invoice, we could not locate your order and verify the warranty. We tried calling you and emailing you about that we did not have your order invoice, but you refused to send the invoice to us. Please provide us with more information about your order details so we can assist you further. We sincerely ask for your understanding and look forward to your response. Best regards, TURBRO
The selection of appliances is decent
The selection of appliances is decent, but I found the customer service lacking. Prices are competitive, yet the overall experience felt a bit underwhelming. Not bad, but there’s room for improvement.
Reply from TURBRO2025-05-08
Hi Mary, Thank you for sharing your thoughts with us. We’re truly sorry to hear that our customer service did not meet your expectations. Your feedback is invaluable to us, and we’re committed to making improvements. If you’re experiencing any issues or have questions about our products, please don’t hesitate to reach out to us. You can contact our support team via email at [email protected] or by phone at (323) 438-3334 (available from 9:00 AM to 6:00 PM EST, Monday through Friday). We look forward to hearing from you and working together to address any concerns you may have. Best regards, TURBRO
Won't honor warranty
Bought an AC unit from them, unit stopped working, contacted customer service before the one year warranty was over, followed all instructions. They took so long to reply my warranty expired and now they won't honor it.
Reply from TURBRO2025-05-07
Hi Jonny, Thank you for reaching out. We are sorry to hear about your experience with the AC unit and the warranty process. As we're unable to locate your order in our system based on the order information you provided, please provide us with more information about your order details. We will do our best to assist you. Thank you for your patience, and we sincerely ask for your understanding. Best regards, TURBRO
Excellent customer service
I had a wonderful experience with Turbro’s customer service! From the very beginning, Sky was incredibly prompt, friendly, and helpful. They truly went above and beyond to make sure everything was taken care of, and I was so impressed by how smoothly the process went. I’m especially grateful that they’re sending me a new fireplace—it’s clear they really care about their customers. Thank you, Turbro, for your exceptional service and kindness!
I bought my fireplace/heater for my living room.
I bought my fireplace/heater for my living area after I used one in an Airbnb. I thought it would be perfect in our house. I ordered it and it arrived by the time I arrived from our vacation. It was perfect, it’s attractive and fit in our faux fireplace. It warms our living room and looks perfect too. After a few months it stopped working. I was worried and contacted customer service. They provided me support and gave me some troubleshooting before submitting a claim. The advice they gave worked! No need for a claim. My little fireplace works again. Very happy with the product and the customer service.
Fireplace is awesome but the customer service is the story.
The customer service with Turbro was excellent. I had an issue with my fireplace after installation. They were prompt in their response and quickly sent a new one out. This one is working great. Tons of color combinations for flames, logs, and crystals. Really makes the room cozy. Excellent purchase!
Great Customer Service
My humidifier was having some issues, so I reached out to support. I was given helpful feedback, and a few months later I had another issue. After reaching out about the next issue, I was given more assistance and ended up receiving a replacement. Britany was very kind and patient with me as I went through the steps of sending pictures/videos, asking questions, and then coming to the conclusion.
My 2 Turbro humidifiers did a great job…
My 2 Turbro humidifiers did a great job humidifying my home this winter. They're surprisingly quiet and easy to fill. Cleaning at least weekly is important and not a big deal. I would say that they're almost perfect (except maybe a little funny-looking, although not in a bad way LOL!). Our water has a LOT of mineral content, which causes a dust build-up, and distilled water isn't practical for us. Otherwise, I highly recommend these humidifiers. The customer support is absolutely amazing. Britany has been not only helpful and prompt, but a pleasant person to work with.
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