I bought my fireplace/heater for my living room.
I bought my fireplace/heater for my living area after I used one in an Airbnb. I thought it would be perfect in our house. I ordered it and it arrived by the time I arrived from our vacation. It was perfect, it’s attractive and fit in our faux fireplace. It warms our living room and looks perfect too. After a few months it stopped working. I was worried and contacted customer service. They provided me support and gave me some troubleshooting before submitting a claim. The advice they gave worked! No need for a claim. My little fireplace works again. Very happy with the product and the customer service.