Excellent customer service!
Upon receiving my misting fan, I found that the misting feature did not work unfortunately. I emailed customer service in the evening, and much to my surprise, they emailed me back within minutes. I thought for sure they would be closed, but they answered almost immediately. I sent them a video of the malfunction and they told me they would send a completely new fan. It shipped within a couple of days and I received it within a week. Excellent customer service and the new fan works perfectly. I also have the other fan to use minus the misting feature.