Abysmal customer service!
Had a delivery booked for 12.30/1.30pm. No-one arrived by 3pm so phoned for an update. Was told 4.50pm. Phoned at 5pm and apparently they were outside the house! Looked everywhere but couldn't find the elusive Asda delivery van. Phoned again, this time we were told the driver had experienced vehicle issues and estimated delivery was 5.45pm. Fingers crossed. I realise the roads may be bad with snow and would have been very accepting of honest delays or issues and planned around it (the roads from town to us are fine tho!). My main gripe is we didn't receive any delivery delay notifications from Asda. If we'd been kept informed by email/text/call we could at least have organised our day. Rubbish customer service. *The delivery didn't arrive - we still weren't contacted by Asda Customer Services and the payment has been allocated from my bank. No food for us until it's refunded which will take up to 5 days apparently. ** 2 days later and my account shows the order was delivered!! Unbelievable! Refund of payment hasn't even been issued yet!