Poor After-Sales Support for a Potential Safety Issue
I purchased an ACASIS DS-9007 docking station less than 6 months through Shopee Singapore. While using the docking station, it suddenly made a loud popping sound and sparks came out from the power button area. Given the obvious safety risk, I immediately disconnected the device and contacted ACASIS support. To their credit, they initially responded within a few hours asking for my order details and purchase link. I provided everything they requested the same day. Unfortunately, after that, communication stopped completely. I sent multiple follow-up emails over the next several days asking for an update, but received no response. This is especially disappointing considering the issue involves a device that sparked during normal operation. A potential electrical safety incident should be treated with far greater urgency. As an IT Manager, I understand that hardware can fail. My disappointment isn’t because the product failed—it’s because of the lack of after-sales support when a potentially dangerous defect was reported. I hope ACASIS improves its warranty and customer support process, particularly when customers report safety-related issues.