ACASIS is a technology brand founded in 2008 and focused on productivity devices for 16 years. The brand upholds the core philosophy of "user-centered, making strivers happy," committed to boosting global users' work efficiency and creative experiences through stable, reliable, and user-friendly hardware products.Starting with a focus on data transmission and hard drive enclosures, ACASIS has steadily expanded into multiple core productivity areas, including Thunderbolt docking stations and video capture cards. As the Mac user base has grown and the live streaming industry has boomed, the brand has keenly spotted market trends, continually iterating on technology and design, with its products selling like hotcakes in over 200 countries and regions worldwide.Whether among North American tech enthusiasts or Asian creative pros, ACASIS is widely acclaimed for its signature blend of "sleek design + powerhouse performance + effortless usability."
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Is Acasis legit?
Acasis (acasis.com) has a 2.7 out of 5 rating on OK.one, based on 57 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 54% give 1 star; The business has replied to 59% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers find many items very useful, appreciating the solid build quality and reliable performance of the hardware once properly set up. Many buyers also note that the devices handle demanding daily tasks effectively and seamlessly connect to their desktop computers.
However, some customers also noted that customer support can unfortunately be completely unresponsive when technical problems arise or warranty assistance is urgently needed. A few people similarly experienced unexpected hardware failures or received defective items that simply did not work right out of the box, leading to prolonged frustration.
Auto-generated from all reviews of this business. For reference only.
⚠️ BUYER WARNING - ACASIS IS NOT REFUNDING MY MONEY
⚠️ Buyer warning based on my experience purchasing directly from ACASIS.
I paid USD 462.60 for an ACASIS TB504 four-bay NVMe enclosure, delivered to Austria on 10 September 2026. Having used two other ACASIS enclosures for around two years without comparable problems, I expected a reliable product.
Unfortunately, I encountered two separate issues.
First, my installed SSDs reported temperatures above 90°C during testing, and SMART data recorded temperature-warning time. My concern was the internal SSD temperatures and reliability during sustained use.
Second, the rubber retaining pins did not securely hold the SSDs. When I opened the enclosure, pins had come out of their designated holes and drives had partially slipped out of their slots. I had followed the supplied installation instructions.
I requested a return and full refund on 14 September.
The support process has been frustrating. ACASIS initially sent instructions referring to a replacement, although I had requested a refund. On 16 September, it offered a full product refund after receiving and inspecting the return, but only 50% coverage of return shipping. My DHL quotation was EUR 59.99.
A subsequent response explained why the enclosure’s metal surface becomes warm and discussed SSD capacity and partitioning. This missed both complaints: I was reporting internal SSD temperatures and inadequate physical fastening, not storage capacity.
After I clarified everything again, ACASIS sent substantially the same standard return instructions.
ACASIS has since offered to reimburse the full purchase price and return shipping. However, I must pay upfront to ship the goods to Hong Kong, and reimbursement remains conditional on receipt and verification.
I have repeatedly requested a prepaid, tracked return or collection, together with written clarification of responsibility if the parcel is lost, damaged or disputed as undelivered. Its latest response has not expressly clarified that responsibility.
To be clear, I have not yet shipped the enclosure. The goods and accessories remain available for return or collection. I am seeking clear return arrangements before advancing the shipping costs and sending them internationally.
As of 27 September 2026, no refund has been received, and I have opened a formal payment dispute with my card issuer. That process is ongoing.
My dissatisfaction concerns both the product issues and the repeated difficulty getting responses that address my actual complaint. Based on this experience, I would not purchase directly from ACASIS again.
Before buying, obtain written confirmation of the return destination, upfront shipping costs, refund conditions and responsibility for a lost return shipment.
I will update this review if the return is arranged, a refund is received or the dispute is resolved.
Reply from Acasis2026-09-30
First of all, we fully understand your desire to receive a refund as soon as possible and take your after-sales issue very seriously.
However, we must inform you that, to date, we have not received the goods returned to our Hong Kong address, nor have we received valid tracking information proving that the package has been shipped. Consequently, as the goods have not yet been returned and we cannot verify the status of the return, we are currently unable to process a refund.
In accordance with our return procedure, please provide us with the following information after shipping the package:
Return tracking number
Tracking link
Proof of payment/invoice for return shipping costs (if applicable)
Once we verify the tracking information, we will continue to monitor the shipment's progress. Upon the arrival of the returned product at our Hong Kong address and our confirmation of receipt, we will arrange the refund in line with our after-sales policy; any eligible return shipping costs will also be handled according to the arrangement previously agreed upon with you.
Therefore, this is not a refusal to issue a refund; rather, we cannot bypass the standard return process when the product has not been returned and shipment cannot be verified. Issuing a refund without receiving the product would prevent us from completing the necessary return verification steps and would violate our after-sales policies.
We have also noted the review you posted on Trustpilot. While we respect your genuine experience and feedback, the review itself does not alter the established return and refund process. We remain committed to assisting you with this issue; provided you return the product using the method we previously outlined and supply valid tracking information, we will proceed with the refund process.
Thank you for your understanding and cooperation.
After my previous email exchanges with them, they simply stopped responding. The only reason I eventually received another reply was after I posted a negative review on Trustpilot.
They then contacted me again by email, but the proposed solution was not acceptable considering that ACASIS had already admitted that the problem was caused by an error on their side: I ordered one product configuration based on the information on their website and received a different one.
In my last email, I clearly requested to return the product and receive a refund because I did not receive what I ordered.
That email was sent on August 21.
It is now September 18, and I have received no response whatsoever.
So apparently the pattern is: emails get ignored, you post a negative Trustpilot review, they suddenly respond, and then communication stops again when you actually ask them to resolve the problem.
If you are considering buying directly from ACASIS, keep this in mind: you should be prepared for the possibility that, if something goes wrong with your order, you may receive little to no meaningful customer support.
Dear Acasis Team,
I would like to sincerely thank you for the excellent product and, above all, for the professional way in which you handled the entire process.
The Acasis 40Gbps NVMe enclosure has finally arrived, and I am extremely pleased with it. The build quality, design and performance are excellent, and it is working perfectly with my Samsung 990 PRO 2TB NVMe SSD.
I would especially like to thank your team for the willingness and professionalism shown when the replacement unit had to be sent. The fact that you arranged the re-shipment without unnecessary complications or resistance made a very positive impression on me. This kind of customer service is not something that should be taken for granted.
The product itself also reflects a very high level of attention to detail. The presentation and packaging were excellent, and everything arrived in perfect condition.
I am now using the enclosure as an external macOS startup disk on my 2020 Intel iMac, and it is performing flawlessly. The result has exceeded my expectations.
Thank you once again to the entire Acasis team for the quality of the product and, especially, for the excellent customer service.
It has been a pleasure dealing with your company.
Kind regards,
Carlos Márquez
Valencia, Spain
I contacted ACASIS because my TB5 enclosure is constantly disconnecting during use. I wasn’t asking them for a refund or even asking them to replace it — I simply contacted the manufacturer for technical support to establish whether the issue could be fixed or whether the enclosure was faulty.
Their response was essentially that because I didn’t purchase it directly through their official platform, they were unwilling to provide after-sales support and told me to contact the retailer instead. it was purchased from Flexx Memory, an established and reputable retailer.
I completely understand that a refund or replacement may need to go through the retailer, but refusing to even troubleshoot or provide technical support for your own product is extremely disappointing.
For a relatively expensive piece of hardware that people trust with their data and storage, I expected far better support from the manufacturer. This experience has seriously put me off purchasing another ACASIS product.
Reply from Acasis2026-09-14
Dear Luke,
We are sorry to hear that your experience with our support did not meet your expectations.
We have contacted you by email and provided troubleshooting suggestions to help identify and resolve the issue with your product. We hope these steps will be helpful.
As the product was purchased through a retailer, the retailer is responsible for handling order-related after-sales services. Nevertheless, we remain willing to assist with technical troubleshooting and will do our best to help identify the cause of the problem.
Please check your email and feel free to reply to our support team with the troubleshooting results. We sincerely hope we can help you find a satisfactory solution.
Best regards,
I got the wrong US plug for my power adapter. I sent multiple emails asking for a replacement, but haven't received any reply ever since.
Reply from Acasis2026-08-26
We just sent you an email regarding the exchange two minutes ago and have already generated a return label for you; please check your email. Thank you.
Buyer beware! This company does not have any sense of customer relations and does not honor requests for exchanges or returns in a timely manner. They make the process unnecessarily complicated and don't stand by their products.
Reply from Acasis2026-08-26
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear that you had a disappointing experience with our product.
We take every customer’s feedback seriously and would like to help resolve the issue. However, we are currently unable to locate your order information based on the name provided in your review.
Could you please contact our support team at [email protected] and provide your order details or any relevant information about your purchase? Our team will review your case and do our best to provide you with a satisfactory solution.
We appreciate the opportunity to assist you and hope to make your experience with ACASIS a better one.
Best regards,
ACASIS Support Team
I received the ACASIS 16-port hub in Brazil and, so far, I am very satisfied with the purchase. The product arrived properly from China and is working very well, meeting my needs.
The build quality and the number of ports are definite pluses. After receiving the product, I contacted the company to confirm delivery and received courteous service.
My review is based on my experience so far. Since I haven't needed to use technical support or the warranty yet, I cannot evaluate the after-sales service regarding defects. For now, however, the product is working perfectly, and I am satisfied with the purchase.
I bought a external harddisk for my computer and iphone. It doesn't connect. Neither my computer and my iPhone could recognise the harddrive. I wrote to the company which sent some instructions how to solve the problem.
Still didn't work. Now the company blamed in on my computer and the ssd card which were not compatible to the harddisk (which supposed to be universal hhd).
I asked for refund or a new product. I have been ignored. It never answered my mail.
Bad customer service and company.
How this is even legal!!!
Reply from Acasis2026-08-26
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear that you had a disappointing experience with our product.
We take every customer’s feedback seriously and would like to help resolve the issue. However, we are currently unable to locate your order information based on the name provided in your review.
Could you please contact our support team at [email protected] and provide your order details or any relevant information about your purchase? Our team will review your case and do our best to provide you with a satisfactory solution.
We appreciate the opportunity to assist you and hope to make your experience with ACASIS a better one.
Best regards,
ACASIS Support Team
Dead-on-arrival TB504 Enclosure—Support has stalled for more than a week
I purchased the ACASIS 80Gbps 4-Bay SSD Enclosure (Model TB504, Order #ACSP47907) and it arrived 8/12/2026 completely dead on arrival (DOA). I tested it on 8/13 and 8/14 and reported it to them on their website and by email on 8/14. They replied on 8/16 asking me to do troubleshooting steps I had already written to them I had done.
The front power light illuminates, but the built-in controller completely fails to register at the hardware level.
As a retired technology consultant with 40 years of experience, I performed exhaustive cross-platform diagnostics. I tested the unit on both an M2 Mac mini (macOS Sequoia 15.7.7) and a Lenovo ThinkPad X1 Yoga Gen 8 (Windows 11). I verified the system trees in the Mac System Information, checked Device Manager in Windows for hidden or problem devices, tested multiple certified Thunderbolt 5 cables, in different Thunderbolt ports, reset the Mac's SMC/NVRAM, and tested different slots with and without a WD_Black SN850X SSD installed. The enclosure is completely invisible to both operating systems.
I provided this exact, detailed technical breakdown to ACASIS support a week ago, 8/16. I was told my case had been forwarded to the product department so if a replacement was necessary, they would be happy to arrange it, but communication has completely stalled. I am posting this review to get a prompt response from management so we can expedite a replacement or a full refund under their 30-day trial and 2-year warranty policies. I am hopeful the product is as good as advertised and I just got a lemon. However, communication with support has been very poor. I would like this issue to be resolved.
I wrote this review on 8/22/2026. Today is 9/8/2026. Acasis finally refunded my purchase price for the TB504. It took calm persistence, repeated emails, and polite reminders of their stated warranty policy. The return and refund process was not quick or simple but it did result in almost a full refund. For some unknown reason the refund was $9.43 less than what I paid but I'm not going to quibble over that. I'm just glad the process is finished. I hope Acasis gets the bugs worked out of this product. If it lives up to it's specs it will be a great Thunderbolt 5 device. I'll update the review to 3 stars because they did finally refund most of my purchase price. I will advise you if you're going to purchase an Acasis product, keep all your original packing materials - EVERYTHING, document your installation - every detail. If the product fails, test the product on more than one computer, use more than one cable, more than one port, check system information, device manager, ask AI to help you diagnose the problem, but above all, document everything you do BEFORE you report the problem to Acasis. Don't wait too long before you report it, either. The sooner the better. They respond a lot better to someone who has done their homework. Good luck.
Reply from Acasis2026-08-26
Dear Robert,
Thank you for your follow-up email, and we sincerely apologize for the delay in our response.
First of all, we would like to apologize again for the inconvenience caused by the TB504 enclosure issue. We completely understand your frustration, especially after you have already spent time performing detailed troubleshooting on both Mac and Windows systems and providing us with the test information.
After discussing your case with our product team, we are ready to provide you with a proper solution. We can arrange either a replacement unit or a return and refund, depending on your preference. Please rest assured that we will do our best to make the after-sales process as smooth and convenient as possible for you.
In addition, we have also discussed the feedback and reported issues regarding the TB504 series with our product team. We will organize more detailed troubleshooting guidance and solutions for common issues and publish them on our official website, so that customers can more easily find helpful information and resolve similar situations in the future.
We truly appreciate the time and effort you have taken to provide us with detailed feedback. Your experience is very important to us, and your suggestions will help us continue improving our products and customer support.
Please let us know whether you would prefer a replacement unit or a refund. If you choose a replacement, please kindly confirm your current shipping address and phone number so that we can arrange the shipment. If you prefer a refund, we will provide you with the return instructions accordingly.
Thank you again for your patience and understanding. Please be assured that we will continue to follow up on your case and provide you with a satisfactory resolution.
Best regards,
Bessy
ACASIS Support Team
I had a very disappointing experience with ACASIS and, unfortunately, I regret not checking their Trustpilot reviews before placing my order.
I ordered an Acasis 2 Bay External Array HDD RAID Case, and my order confirmation clearly stated “Without RAID Modes / EU Plug.” However, the product I received was the “No Smart Sleep / EU Plug” version, which is a different configuration.
When I contacted ACASIS support, they admitted that their product page contained incorrect information. Their explanation was that I was actually “supposed to receive” the version without Smart Sleep and that a colleague had mistakenly listed it as the version without RAID mode.
This explanation makes no sense from a customer’s point of view. I purchased the product based on the option displayed on their website and confirmed in my order. If the actual choice had been between a version with Smart Sleep and one without Smart Sleep, I would have chosen the version with Smart Sleep.
If ACASIS discovered that the product description was wrong, they should have contacted me before shipping and asked whether I still wanted the product. Instead, they sent a different configuration and afterwards simply told me that this was supposedly the “correct” product.
What makes the experience even worse is the customer support. After I challenged their explanation and asked what solution they could offer, they stopped responding. I sent another follow-up after several days and still received no answer.
So, in summary: incorrect product information, a product different from what was stated in my order, an inadequate explanation, and then no response from customer support when I asked for a solution.
Based on my experience, I would not recommend ordering directly from them.
Reply from Acasis2026-08-19
Hello,
Thank you for your feedback, and please accept our sincere apologies that the product did not meet your expectations.
We have already sent you an email detailing the proposed solution and compensation.
Regarding the RAID modes you mentioned: this product does indeed support RAID functionality. If you prefer not to use RAID, you can select "JOB mode." In JOB mode, each hard drive operates independently without being part of a RAID array, thereby meeting your requirement to avoid using RAID.
Regarding the sleep/hibernation mode: the specific unit you received does not have a pre-configured sleep mode. However, if you require this feature, we can provide a firmware tool. This tool allows you to customize the hibernation timing or disable the hibernation function entirely based on your preferences.
Please note the following important details:
The firmware tool is compatible with Windows systems only;
You must strictly follow the provided instructions when using the tool;
Do not skip, modify, or alter the steps; incorrect firmware operations may cause the device to malfunction or even result in permanent damage.
Additionally, we acknowledge that the discrepancy between the product information and your actual needs was due to an oversight on our part regarding product communication; we sincerely apologize for this.
To demonstrate our commitment to customer satisfaction, we would like to offer you a $15 gift card as compensation. This gift card can be used in conjunction with existing discounts on our official website, and we hope it helps to make up for the inconvenience caused.
We value your user experience highly and appreciate the opportunity to resolve this issue and improve our service. We hope you understand the proposed solution. If you decide to use the firmware, please let us know, and we will provide the necessary firmware file along with detailed instructions.
Thank you again for your understanding and support!
Absolutely terrible company, terrible products, terrible support. I bought a Mac Mini dock in December of 2025. It could not maintain a connection to my Mac. I tried making it work for 3-4 months before giving up and reaching out to their support team. They would take days and sometimes weeks to respond to a single email only to give me totally useless troubleshooting steps like "plug in fewer devices" (I only had a wireless mouse dongle and HDMI cable plugged in). After a constant back and for with their team they finally sent me a replacement. That replacement dock was broken in the same exact way. It would not hold a connection to my Mac no matter what. I then had to start the process again of going back and forth with their useless support team for weeks and weeks until they agreed to let me send the unit back for a PARTIAL refund! They would not accept responsibility for sending me two broken products and refused to give me a full refund! Since then I have sent the second broken product back and they WILL NOT SEND ME MY REFUND. I have an active case open with their support team. They are still taking days or weeks at a time to respond to me. They have finally confirmed they received the dock back in the mail, then said they would send my refund, after several days they didn't send it. I had to spam them with emails for a response. Then they say that somehow they can't send it back to my original card and asked me for my paypal information. I send them my paypal information. Days later they said it's the wrong type of paypal information??? Then I sent them multiple different pieces of info about my paypal account so they could send the money. Then they tell me they are waiting for approval to send the refund and it would take two business days. It's now been almost four business days with no response and NO REFUND. It has been 8 months since first buying the dock and to this day the issue is still not resolved.
This company is a scam. Nothing but Chinesium trash products that don't work with a support team who goes out of their way to do a horrible job.
Do not give this company your money. They are absolute garbage.
Edit: they eventually refunded me the full purchase price of the dock, which is appreciated. But until Acasis can improve their product reliably and support experience, I will be sticking with a different brand for my dock.
Reply from Acasis2026-08-14
Dear Jim,
Regarding your refund request, we have submitted it to the company for approval. We have sent you a screenshot of the approval process via email, and your refund is being processed. We are actively pushing forward with the processing. Please rest assured that we are willing to process your refund; however, since your order is over six months old, the platform system cannot directly process the refund, and therefore, it requires completion of the platform's internal approval process.
This process is not unilaterally established by us, but rather a requirement set by the platform to ensure transaction security and standardized fund processing. We fully understand your desire to receive your refund as soon as possible, so we will continue to monitor the approval progress and do our best to expedite the processing.
Please give us some time and patience. Once the approval is complete, we will arrange the subsequent refund matters for you as soon as possible. Thank you for your understanding and cooperation.
Update:
Your refund request has been approved, and the funds have been returned via the original payment method. Please check for the receipt of the refund. Thank you.
🚨🚨 SCAM ALART!
This is my documented experience!
I purchased an ACASIS dock for my Mac mini, but the ports stopped working and the power adapter later developed a fault. I returned the faulty product at my own expense as instructed by ACASIS and they will pay my postage cost after sending.
After months of waiting, they told me that a replacement had been shipped, but it never arrived.
Finally, ACASIS confirmed that they were happy to issue a refund with the postage cost, but after months I haven't got any refund.
Very disappointing after months of patience and repeated follow-ups.
Update – 19 August 2026:
ACASIS has responded to my review stating that more than six months have passed since my purchase. However, I reported the fault in January 2026, approximately five months after my purchase on 01 September 2025. I then followed their instructions and returned the faulty product in February 2026.
After months of delays, ACASIS confirmed on 8 May that a replacement had been shipped, but it never arrived. On 8 July, ACASIS explicitly told me that they were “happy to issue a refund” and requested my PayPal details, which I provided.
I am therefore disappointed that they are now referring again to the six-month period rather than addressing the fact that I reported the fault within that period and that the subsequent delay occurred during the replacement process.
I am still waiting for the £115.01 refund and £31.74 return postage reimbursement.
Reply from Acasis2026-08-19
Dear Kimia Saadat,
We sincerely apologize for the inconvenience this order has caused you and appreciate the opportunity to resolve the issue.
As your order was placed more than six months ago, platform refund policies and time limits prevent us from processing a direct refund through the original payment method. Additionally, we understand that the replacement unit previously arranged for you failed to arrive due to shipping issues. We deeply apologize for the resulting wait and inconvenience.
To resolve this matter promptly, we would like to arrange another free replacement for you. This time, we will specifically select a unit that has passed high-power compatibility testing and conduct a thorough pre-shipment inspection to ensure optimal functionality.
Furthermore, to express our sincere apologies and goodwill, we will include the following complimentary items in the replacement package:
One Thunderbolt 5 cable
A set of Acasis label stickers
An SSD storage case
We value your experience highly and wish to resolve this issue through concrete action, rather than subjecting you to further delays or unnecessary troubleshooting steps.
If you are willing to accept this replacement offer, please confirm with us via the contact method associated with your order, and we will proceed with the arrangements immediately.
We once again offer our sincere apologies for the previous shipping delays and the resulting inconvenience, and we thank you for your patience, understanding, and support.
Best regards,
Acasis Customer Support
When I purchased the M4 MacMini, I was immediately hampered by the lack of USB-A and B ports as so many external devices I owned use those ports. And though the M4 had double the storage capacity of my older M1, it was still insufficient for my primary task of video editing. The Acasis Mac mini M4 Dock & Stand has solved all those problems. I now have the USB-B ports for my keyboard and external RAID, I moved a 4 TB SSD from an external enclosure to the built-in one in the Dock, freeing one of the Mini's Thunderbolt ports; I can now use a spare HDMI monitor I had by using the HDMI port on the Dock & Stand, and last but not least I can turn the computer on without lifting it up to get to the power button! My desk is cleaner and better organized, I have an extended desktop display for video editing, and I now have all the storage I need without a rat’s nest of external drives and cables and adapters. The best purchase I have made in a long time! I’d also like to commend the customer service who contacted me because when I made my original order I had mistakenly ordered the unit with an AU plug, and they noted I was in the US and would need a different plug. When I got the unit I wasn’t sure my mistake had been corrected so I sent a picture of the unit description on the unopened box to Olivia on the Acasis Team and received assurance that I did get the correct product. Great service!
After placing the order, I realized I made a mistake with the address. There was no cancel or change the order option, so I sent various emails. It took a while to receive an answer (time zone differences I presume), but they did answer and made the requested correction. Thanks!
Ordered a mac mini dock, after 1 month the device died, completely dead, nothing happens . So i after 2 weeks of very bad communication i was finally allowed to send the device back to china. Then after 20 mails from my side in a period of 4 weeks without any reaction i got partly my money back. Dont buy here, it has a very very poor support department
Reply from Acasis2026-07-27
We have agreed to your request to exchange the item for a different product. However, as you have not provided the tracking number for the return shipment, we are unable to track the status of the package. Once our warehouse receives the returned item, we will immediately arrange for the shipment of the replacement product. Please email us the tracking number; thank you for your understanding and cooperation.
Actually, I am very dissatisfied with ACASIS.. On April 4, 2026 I bought 2 Acasis 40Gbps 4-Bay Hybrid HDD NVMe Enclosure from ACASIS UK GBR for $ 338.31. After a few days the enclosures arrived nicely packed and look solid. However, after installing two WD RED harddisk en 2 NVMe SSD's in those enclosures my happiness sank to below zero. I connected one of the enclosures to my Apple Mac Studio M4 and started transferring data to the HDD's and SSDs in the enclose. The speed was not even half the speed as advertised an did not get higher than 1 - 1.5GB/s. After a while there where serious disconnects. Touching the enclosure was almost impossible. The enclosure became way too hot, probably far above 70 degrees Celsius. Which is a dangerous temperature for SSDs as well HDDs. When contacting ACASIS support the asked me to return the units back to China which is strange as I ordered the units from ACASIS UG GBR. The costs for shipping the enclosures from NL back to China by DHL is € 95 (cheapest) which is over $ 100. And I was urged to declare a customs value of $ 39,80 ?!?! This is absolutely not acceptable.
When contacting ACASIS support again they mailed me again telling they do not accept returns. And offered me $ 50 compensation. I paid over $ 335!!!
When I mailed them again, asking if the compensation of $ 50 was per unit but never received an answer on that.
So I'm now working with my creditcard company and ask for full refund,
ACSIS probably is not awareof the fact that in the European Union consumers are protected against these kind of bad practices by law. Even if the seller is from outside the European Union they have to comply to that law.
Poor After-Sales Support for a Potential Safety Issue
I purchased an ACASIS DS-9007 docking station less than 6 months through Shopee Singapore.
While using the docking station, it suddenly made a loud popping sound and sparks came out from the power button area. Given the obvious safety risk, I immediately disconnected the device and contacted ACASIS support.
To their credit, they initially responded within a few hours asking for my order details and purchase link. I provided everything they requested the same day.
Unfortunately, after that, communication stopped completely.
I sent multiple follow-up emails over the next several days asking for an update, but received no response. This is especially disappointing considering the issue involves a device that sparked during normal operation. A potential electrical safety incident should be treated with far greater urgency.
As an IT Manager, I understand that hardware can fail. My disappointment isn’t because the product failed—it’s because of the lack of after-sales support when a potentially dangerous defect was reported.
I hope ACASIS improves its warranty and customer support process, particularly when customers report safety-related issues.
Reply from Acasis2026-07-20
We have passed your email address on to the person in charge of Shopee operations; his email is [email protected]. You can contact him directly at that address. We will also remind him to follow up proactively. Thank you.
Excellent product and surprisingly smooth buying experience
I had a great experience purchasing from Acasis. The product arrived much sooner than I expected, and the shipping experience was specially the best.
The dock feels premium, performs exactly as advertised, and customer support was responsive and professional whenever I had questions. After figuring out the correct Thunderbolt connection for my monitor, everything has been working reliably.
Overall, I’m very satisfied with both the product quality and the customer service. I wouldn’t hesitate to purchase from Acasis again.
I ordered an item from their website with the premise that delivery would be completed within 4-7 business days. I ordered the hub on June 11 2026. Today is July 6. There are no tracking updates since June 15 (it just shows as stuck in customs in the Netherlands). I reached out to the company by email with no response. They did reply (and then deleted ) to my social media comment and basically just explained how shipping works by telling me that the item will get there once it clears customs. Gee, thanks. They then ignored my subsequent emails. I reached out to paypal to get a refund.
Buy from a more reliable source.
Update: They tried to reach out to get me to change or delete my review here in exchange for a free cable (really?!). Hilariously, the item STILL hasn't arrived to this date.
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