I contacted ACASIS because my TB5…
I contacted ACASIS because my TB5 enclosure is constantly disconnecting during use. I wasn’t asking them for a refund or even asking them to replace it — I simply contacted the manufacturer for technical support to establish whether the issue could be fixed or whether the enclosure was faulty. Their response was essentially that because I didn’t purchase it directly through their official platform, they were unwilling to provide after-sales support and told me to contact the retailer instead. it was purchased from Flexx Memory, an established and reputable retailer. I completely understand that a refund or replacement may need to go through the retailer, but refusing to even troubleshoot or provide technical support for your own product is extremely disappointing. For a relatively expensive piece of hardware that people trust with their data and storage, I expected far better support from the manufacturer. This experience has seriously put me off purchasing another ACASIS product.