worse than bad wish i could rate as…
worse than bad wish i could rate as minus. Ordered dresses in September for halloween. when they eventually arrived they were such poor quality that I arranged to return for full refund. I sent them back following the return instructions which stated that postage would only be covered to 30% of the value of the goods. I returned them using Royal mail, and provided copies of my postage receipts It is now March, I still have not received any refund!. Dresslily claim that they have not received the goods and theIr following was their excuse "As we have stated in the previous message that the tracking number is necessary for us to track the returned package. This will enable us to track the progress of the package return. As we have explained, we can arrange the refund after we receive the package. In this case, we have no any tracking information to check the returning since the address we provided is a third party address.' NO TRACKING WAS REQUESTED IN THE ORIGINAL RETURN INSTRUCTIONS!!! "3. Return the item to us Once we receive the item, we will offer you the following options. Option A: Refund ****USD to Your dresslily Wallet Option B : Refund to Your Original Payment Account We can at most refund 30% of the product price for shipping fees when we offer return solution (Customer needs to provide the shipping fees proof before we process the refund) If shipping fees exceed 30% of the product price, customer need to pay the difference.' "We will allow you to return the product to our warehouse and we will refund ****USD for you after receiving your parcel. Your RMA number is:LRMA******************C 1.Please download and print the attached RMA form, and put it in the package. This is so that we can check your return and contact you when we receive the package. 2. Kindly read the RMA form carefully before sending the package to us. We will not be held liable for any mistakes in the returns process due to not following the RMA instructions 3. Once you have returned the item, please provide us with your tracking number or shipping receipt. 4. Please return the items within 7 days of receiving the RMA form."