Unacceptable delay: Laptop held for 6 months under warranty - Order #WSG000027451
UPDATE: The people from customer service did their best to find a acceptable sollution. In the end Gshopper arranged with Ninkear a refurbished laptop with about the same specifications. This was a good acceptable sollution for everybody. ------------------------------------------- Dear Gshopper, I bought a Ninkear Laptop N14 Pro from Gshopper's EU warehouse (Order #WSG000027451). The laptop has been with Gshopper for repair under warranty since January 14, 2026. Unfortunately, Gshopper has been unable to repair the device because the necessary replacement part is unavailable. I have contacted customer support multiple times, but no solution has been provided. The last response I received was in April 2026, and it is now July 2026. I have been waiting for my laptop for over half a year. Customer service keeps apologizing and claiming they are waiting for higher management to provide a solution, but nothing changes. Gshopper prominently claims on its website: "Gshopper Warranty Policy: Shop with confidence, Hassle-free Warranty". Waiting 6 months without a resolution is the exact opposite of a hassle-free warranty. Since a repair within a reasonable timeframe has proven impossible, I request an immediate resolution within 14 days: either a full refund or a equivalent replacement laptop.