SHIPSTATION needs to be more proactive…
SHIPSTATION needs to be more proactive with outages. I wasted about an hour on my end trying to fix a problem that was on your end. Your statusshipstation.com did not indicate an outage until I finally called for help. It updated while I was speaking to one of your associates. Notification of outages need to be more timely, and a proactive approach to effected customers should be initiated rather than customers having to seek out the information. A text or email about the outage in a timely manner would have been helpful.