About ShipStation
Data updated- Website
- shipstation.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (33/33)
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About this business
ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment.Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors.Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management.Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Written by the business, not verified by us.Is ShipStation legit?
ShipStation (shipstation.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the online platform is very easy to use and integrates smoothly with various e-commerce sales channels. Many consumers also appreciate the responsive support team, noting that live agents are generally very helpful and resolve issues quickly. Some reviewers were not happy with technical glitches and communication problems during outages. Several users reported facing difficulties with customer service responsiveness and long delays when trying to resolve urgent issues. Additionally, a few consumers experienced unexpected challenges regarding missing features, billing disputes, or sudden policy changes affecting their active accounts.
Auto-generated from all reviews of this business. For reference only.What people say
ShipStation actually has human support
ShipStation actually has a support phone number and they actually pick it up and you can speak with a human. Their customer service is wonderful and for that, we use their products and services.
The tech stayed with the problem and…
The tech stayed with the problem and fixed it.
Reply from ShipStation2026-08-24
Thanks for sharing! Glad the tech stuck with it until it was resolved.
Shipstation does not support…
Shipstation does not support international shipping well. No option to have the carrier submit the AES information.
Reply from ShipStation2026-08-24
Hey there, thank you for the feedback! Our team did follow up with you in ticket #10092545 with details on how to enter the AES/ITN number, though that was after this review was submitted. If you're still running into issues, please respond there, and our team will be happy to assist further.
I love the availability to do my own…
I love the availability to do my own shipping Labels. If I have any questions I feel free to contact them for answers or a need for technical support.
Reply from ShipStation2026-08-24
Thanks for sharing! Glad the self-service labeling has been working well, and that our team's been there whenever you've needed a hand.
SHIPSTATION needs to be more proactive…
SHIPSTATION needs to be more proactive with outages. I wasted about an hour on my end trying to fix a problem that was on your end. Your statusshipstation.com did not indicate an outage until I finally called for help. It updated while I was speaking to one of your associates. Notification of outages need to be more timely, and a proactive approach to effected customers should be initiated rather than customers having to seek out the information. A text or email about the outage in a timely manner would have been helpful.
Reply from ShipStation2026-08-21
Thank you for the feedback, and we understand the frustration with the delay. We do try to update the status page as appropriate based on the number of affected merchants, but we hear you that a more proactive approach, like a timely email or text, would go a long way. We'll make sure that's passed along to the right team.
I am a consultant for order fulfillment…
I am a consultant for order fulfillment for ecommerce sellers and shipstation is the best. It has the best features, best support, and its getting better all the time
Reply from ShipStation2026-08-21
Thank you for the great review, and especially meaningful coming from a consultant in the space! We're glad the features and support are hitting the mark, and we're always working to make it even better.
NA lost package
Label was not actuate, lost package
Reply from ShipStation2026-08-24
Thank you for your feedback. We're sorry to hear about the label and lost package issue, however, we're not seeing any recent support tickets submitted from the email on your account. We'll have someone reach out to gather more details and get this looked into!
Need to be able to look up OLD tracking…
Need to be able to look up OLD tracking numbers
Reply from ShipStation2026-08-24
Thank you for the kind review! You can actually look up old tracking numbers by going to Shipments > Advanced Search, then scrolling to Ship Date on the left to go back as far as needed, and entering the recipient or tracking number. If you have any further questions, feel free to reach out to our support team at [email protected]. Have a great rest of your day!
Does the basics
Does the basics - nothing more The integrations that ShipStation claims to have with other platforms are hit or miss for if they work. The ShipStation documentation is all outdated.
Reply from ShipStation2026-08-19
Thank you for the honest feedback. We hear you on the integration reliability and the documentation being outdated, that's valuable for us to know. We'll have someone reach out at the email provided to gather more detail and see what we can do to help.
Company roped all the long-time users…
Company roped all the long-time users into a kind of API hell. We are going to be switching soon. Our costs tripled in the last 12 months from what we originally signed up for. We have our own negotiated deal with UPS, but they are now charging carrier fees, API fees, and milking extra users for the system. To go from $500 to $2,100 in spend per year for simple labeling and shipping software... common. We can afford it, but I don't like hijacked businesses. Private equity takeovers like this are heinous for established business relationships. We will be moving to Shippo or another platform soon.
Reply from ShipStation2026-08-20
Thank you for the detailed feedback, and we understand the frustration around the changes in pricing and structure over the past year. We've reached out via Trustpilot to request your email so our team can connect and better understand your experience.
Very poor communication and support
Reply from ShipStation2026-08-18
Thank you for your feedback. We've located the ticket related to your experience and are passing this along to our management team. That is not the experience we want for our merchants. Should you have further issues, please don't hesitate to contact our support team, and we'll be happy to assist!
The interface has changed and become…
The interface has changed and become much less user-friendly. Its taking way longer to navigate and make labels, which ends up costing time. I also couldn't get the quote I needed last night. It just wouldn't give me the options for Canada Post. Last week I got re-charged for packages shipped a month ago. I used to love shipstation, but its becoming harder and harder to keep. Hoping things go back to the way they were!
Reply from ShipStation2026-08-17
Thank you for the honest feedback, and we're sorry to hear the recent changes have made things harder rather than easier. We understand how frustrating it is when navigation slows down and quotes don't come through as expected, especially alongside unexpected recharges. We'll have someone reach out via email to look into what you're experiencing and see what we can do to help.
Awesome and fast replies.
Reply from ShipStation2026-08-17
Thanks for sharing! Glad the responses have been quick and helpful.
5 stars
5 stars . Helpfull. Thanks
Reply from ShipStation2026-08-17
Thank you for the kind words! Glad we could help.
I'm still really annoyed at the clumsy…
I'm still really annoyed at the clumsy way the last price increase was pushed through.
Reply from ShipStation2026-08-17
Thank you for the feedback, and we hear the frustration around how that price change was communicated. We'll make sure that's passed along to the right team and have someone reach out via email to assist with any further concerns!
Lower the price instead of showing it…
Lower the price instead of showing it as a sale. I pay $40 a month but they’ve raised the price enough to reflect a $60 discount. I’ll be moving to Pirate Ship if the price goes up.
Reply from ShipStation2026-08-18
Thank you for the feedback. We hear you on the pricing structure and how the discount is presented, that's valuable to know. We appreciate you sharing your experience with us.
I wouldn't exactly say my experience…
I wouldn't exactly say my experience has been great, but easy to use, prices are higher than other platforms I use for UPS (Unishippers) and I use your service mostly for USPS shipments. I find that, not due to your doing, but UPS Ground Adv or any service other than USPS Priority Mail is substandard. Customer service is okay, they respond quickly, however not necessarily specifically to the problem I introduced and often takes a back-and-forth conversation to get them to pay attention and solve the problem. Almost never does the problem get solved and I just give up.
Reply from ShipStation2026-08-18
Thank you for the detailed feedback. We're glad the platform has been easy to use, and we hear you on the UPS pricing and the back-and-forth needed to get issues resolved. We'll have someone reach out to gather additional context on any current open issues so we can help get those addressed.
It works well.
Reply from ShipStation2026-08-18
Thanks for sharing! Glad it's working well for you.
Platform Vs. Customer
Platform works if you need it to, but customer service not so much.
Reply from ShipStation2026-08-18
Thank you for the feedback. Glad the platform's been reliable for your needs, but we're sorry to hear the support experience didn't match that. We'll have someone reach out to gather more details on what happened.
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