ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment.Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors.Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management.Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Written by the business, not verified by us.ShipStation (shipstation.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the online platform is very easy to use and integrates smoothly with various e-commerce sales channels. Many consumers also appreciate the responsive support team, noting that live agents are generally very helpful and resolve issues quickly. Some reviewers were not happy with technical glitches and communication problems during outages. Several users reported facing difficulties with customer service responsiveness and long delays when trying to resolve urgent issues. Additionally, a few consumers experienced unexpected challenges regarding missing features, billing disputes, or sudden policy changes affecting their active accounts.
Auto-generated from all reviews of this business. For reference only.Great service and follow up to ensure my issue was resolved - 5 stars - thank you so much.
Thank you for the kind words! Glad our team was able to follow through and get everything resolved for you.
ShipStation has been great for our small business. Rates have been consistently stable and it’s been easy to use the app to complete shipments.
Thank you for the kind words! We're glad the platform has been reliable and easy to use for your business. We appreciate you sharing!
Once this review was noticed by Shipstation, I received a phone call and they did cancel the subscription . Very hard to get ahold of but once I did they were very helpful. I sold my business 4 years ago and do not have access to any of the email addresses. I have been charged every month for the last 4 years and can not cancel the service. There is no customer support number, and every button on the website requires login. I don't have the login info. I have yet to find any way to communicate with this company without it. I would say that is terrible customer service if they worked that hard to hide their contact information.
Thank you for sharing your experience, and we're sorry to hear about the difficulty reaching us and getting this resolved, especially without access to the original account credentials. We understand how frustrating this situation has been. We've reached out via Trustpilot to request your information and would love the opportunity to help get this looked into and sorted out for you.
I wouldn't trust this company one bit. They don't do what they say they're going to. They false advertise and then try and pull a bait and switch. I was presented with a sign up offer that wasn't full filled. RUN FAR AWAY FROM THIS COMPANY, YOU WILL BE SCAMMED.
Thank you for your feedback, and we're sorry to hear the sign-up offer wasn't honored as expected. We understand the frustration and want to look into this further. We've reached out via Trustpilot to request your account information and would love the opportunity to work toward a resolution. We hope to hear back from you soon.
Open dispute for going on 15 days and not a single update from their customer service team in over a week. Try to contact via phone and it's an automated system that tells you to go online. Impossible to talk to a real person to get this resolved. Can it really be this difficult to resolve a dispute?
Thank you for your feedback, and we're sorry to hear about the lack of updates and the difficulty reaching a live person. That's not the experience we want for our customers, especially on an open dispute. We've reached out via Trustpilot to request your account information and would love the opportunity to look into this and get you an update. We hope to hear back from you soon.
Horrible platform, constantly glitching, and impossible to log into no matter which browser you use. On top of that, Stamps.com (their own payment processor) rolled out a software update that wiped saved payment methods. I spent hours trying to get the same card I've used without issue for five years back into the system. Customer service was worse than useless, total runaround, zero accountability, zero resolution. I paid $30 a month for this. For what, exactly? Save yourself the money and the headache. Switch to Pirate Ship. It's free and it actually works.
Thank you for your feedback, and we sincerely apologize for the frustration. The issues you've described with logging in and the payment method disruption are not the experience we want for our customers, and we understand how aggravating that must have been. We've reached out via Trustpilot to request your account information and would love the opportunity to look into this further. We hope to hear back from you soon!
On July 21, 2026 I was charged $250 - 3x for the same label.. unable to print it. I was told it was a ghost label. $79 label was original cost. I purchased my label elsewhere and I am still not able to get my $250 refund. They can’t figure out how to refund me. They are stealing funds now. Total scam site.
Thank you for your feedback, and we sincerely apologize for the experience. Being charged multiple times for a label that never printed is absolutely unacceptable, and we want to make this right. We've reached out via Trustpilot to request your account information and are standing by to look into this as soon as we hear back from you.
What an absolute lying scam this company is. Outright fee gouging thieves. I paid about $38 for an overseas letter, I get a non-legitimate 'adjustment' of $71 due to 'package size' when it is a letter. ShipStation said they will then refund a month later, when immediate is possible, and then nothing. I dispute and after 28 email replies during the trial period from support promising a refund...nothing happened, and in their dispute response (littered with misspellings) they claim I never contacted them....after 28 emails. Avoid the slick marketing and do not use.
Hey there, thank you for your feedback, and we sincerely apologize for the experience you've described. We completely understand the frustration, as this is not the standard we hold ourselves to. We've reached out via Trustpilot to request your account information so we can locate your account and look into this further. We hope to hear back from you soon!
Customer service was great! They updated our plan to enable some additional features, and our monthly cost actually dropped slightly. Much appreciated!
Thank you for sharing! We love hearing when we can help find a better fit and save you some money in the process. We appreciate the kind words!
We have used ShipStation for years and follow an established shipping process. Recently, we have begun seeing frequent UPS-related charges and adjustments—despite no meaningful change in the way we measure, pack, or ship our orders. When I contacted support about a $103 charge, the transaction was shown as a “Purchase,” not an adjustment. Rather than identify the underlying shipment(s), adjustment IDs, UPS measurements, or charge breakdown, the agent simply called it a UPS adjustment and gave a generic explanation about packages possibly being under-declared. That is not an investigation. I asked for the original label dimensions and weight, UPS’s alleged measurements, the date and location of the scan, the adjustment reason, the carrier invoice, and the contractual authority for ShipStation to automatically debit our balance and card. I also asked why this pattern has suddenly become daily. None of that was answered. What made this worse was the dismissive attitude: “It is not a ShipStation fee. It is charged by UPS themselves. If you want to view those details, go to Settings…” ShipStation’s own documentation states that it adds an Adjustment Processing Fee on top of carrier adjustments, so this answer was incomplete and misleading. I do not need instructions on where to click. I need ShipStation to investigate the account, document each charge, explain the sudden pattern, and escalate the matter to someone who can actually address it. Until that happens, I cannot recommend ShipStation to a business that needs transparent billing and competent support.
Thank you for taking the time to share such a detailed account of your experience, and we sincerely apologize for the frustration. You deserved a thorough investigation, not a generic response, and we understand why that interaction fell short of your expectations. The questions you raised are completely reasonable and should have been addressed directly. We've reached out via Trustpilot to request your contact information so we can have the right person look into this properly and provide you with the transparency you're asking for. We look forward to hearing back from you.
I am updating my previous review to 5 stars after ShipStation management stepped in and resolved the issue professionally. We experienced a significant billing problem that required escalation, and initially I was very frustrated with how the situation was being handled. Once the matter reached the right team, however, the experience changed completely. ShipStation management contacted me directly, took ownership of the situation, resolved the disputed charges in full, and followed up personally to make sure the issue was addressed properly. That is ultimately what matters to me when working with a company that supports critical business operations. Problems can happen, but how a company responds when something goes wrong says a lot about them. ShipStation listened, escalated the issue appropriately, and made things right. Credit where credit is due. 5 stars for the way management handled the resolution.
Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. We completely understand how alarming it is to receive unexpected charges of this magnitude. This is a serious concern and not something we take lightly. We've reached out via the review to request your contact information and want to make sure the right people are looking into this thoroughly. We look forward to hearing back from you soon!
Love ship station
Thank you! We love hearing that. We appreciate you sharing!
Easy to work with. lots of features that make the experience smooth and great customer service!
Thank you for the kind words! We're glad the features are hitting the mark and that our team has been there when you needed them. We appreciate you sharing!
I've been using ShipStation for many years without a problem, until this week. I'm a developer myself and I know stuff happens. I reached out to support and, even though I am on the free tier, they helped me out quickly and professionally and I was up and running quickly! Thank you!
Thank you for the kind words and for your patience while we worked through the issue! We're glad our team was able to get you back up and running quickly. We appreciate the loyalty and look forward to continuing to support you!
We used to really like this service for shipping our Inventory, but they just increased the cost and took away the tools we were used to using. Now they switched everything over to an AI computer, and you literally have to ask ten times just to get a real Customer Service representative on the line. I am shopping for new options right now because that is simply no way to treat a Mom and Pop shop trying to keep their Overhead low.
Thank you for your feedback, and we're sorry to hear the recent changes have made things harder for your business. We completely understand how important it is to keep overhead low, and we hear your frustration around both the pricing changes and the support experience. We've requested your contact information via this Trustpilot review so we can connect. Hoping to hear back soon!
Ship Station has always been very attentive to all our needs. They always follow through with Great Customer Service. And we always enjoy speaking to a live person. Also our Delivery Service has been wonderful as well.
Thank you for the wonderful review! We're so glad our team has been there for you and that the experience has been consistently positive. Comments like this mean a lot to us. We appreciate your loyalty and look forward to continuing to serve you!
I used to really like this service, but then they decided they wanted more money so they took away benefits and increase the cost! Now the tools I used for over a year cost me a lot more and I have to upgrade my subscription. This is not how companies should treat their customers. I'm shopping for new options now. Also they converted most of their customer service to Ai and you have to literally ask 10 time for a representative, before Ai will send you to one.
Thank you for your feedback, and we're sorry to hear the recent changes have impacted your experience. We understand how frustrating it is when the tools you've relied on shift in a way that affects your costs, and we appreciate you sharing that honestly. We'd love the opportunity to connect and see if there's a plan that better fits your needs. We have requested your contact info via this review so we can connect. Hoping to hear back soon!
The support person has gone the extra mile to solve my concern.
Thank you for sharing! We love hearing when our team goes the extra mile. We'll be sure to pass that along. We appreciate the kind words!
Thank you for sharing! We're glad we could make the process easy for you. We appreciate the kind words!
ShipStation is very convenient. I think the pricing is better than my own accounts. Very pleased with it after over five years using.
Thank you for the kind words and the loyalty. Five years means a lot to us! We're glad the platform has continued to deliver value for you. We appreciate you sharing!
101 reviews matching
Shippo
Pirate Ship
Easyship
Stamps.com
ShipBob
Parcel Monkey USA
Squarespace
wix.com