The customer support agent was concise…
The customer support agent was concise and helpful
Reply from ShipStation2026-07-08
Thank you for the kind words! We're glad our team was able to help efficiently. We appreciate you sharing!
About ShipStation
Data updated- Website
- shipstation.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (33/33)
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About this business
ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment.Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors.Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management.Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Written by the business, not verified by us.Is ShipStation legit?
ShipStation (shipstation.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the online platform is very easy to use and integrates smoothly with various e-commerce sales channels. Many consumers also appreciate the responsive support team, noting that live agents are generally very helpful and resolve issues quickly. Some reviewers were not happy with technical glitches and communication problems during outages. Several users reported facing difficulties with customer service responsiveness and long delays when trying to resolve urgent issues. Additionally, a few consumers experienced unexpected challenges regarding missing features, billing disputes, or sudden policy changes affecting their active accounts.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent, reliable business partner.
We've been using ShipStation for 12 years. The app is extremely reliable and comprehensive. We find it easy to maneuver. If there are any technical issues, support is right there to help. They don't require a long, drawn-out, frustrating conversation with a bot before connecting us with a qualified support person. Highly recommended!
Reply from ShipStation2026-07-06
Thank you so much for the loyalty and the wonderful review. 12 years means the world to us! We're thrilled to hear the platform has continued to meet your needs and that our support team has been there when you needed them. We'll be sure to pass the kind words along!
Easy to use but issues
The platform is easy to use however I do have issues I face every day. We have to reconnect via ShipStation Connect at least once a day. If you shut your computer down at night you have to input your shipping settings in every morning. When integrating with Shopify, the customers notes do not come through onto the packing slip in ShipStation on the basic plan. That should be included in every plan.
Reply from ShipStation2026-07-06
Thank you for the feedback, and we're glad to hear you're finding the platform easy to use overall. We're sorry to hear about the daily issues you've been experiencing. Those are frustrating pain points, and we want to help. We have the email associated with the review and will be reaching out directly to gather some additional details so we can look into this further.
Great platform and easy integration
Reply from ShipStation2026-07-02
Thank you for the kind words! We're glad the integration has been smooth. We appreciate you sharing!
Solved my issues
Reply from ShipStation2026-06-30
That's what we love to hear! Thank you for sharing. We're glad we could help get things sorted!
Great service
Great service! Really helpful
Reply from ShipStation2026-06-29
Thank you for the kind words! We're glad we could help. We appreciate you taking the time to share!
Responsive and resourceful
Responsive and resourceful. Exactly what you expect from a reliable partner
Reply from ShipStation2026-06-23
Thank you for the kind words! Being a reliable partner is exactly what we strive for. We appreciate you taking the time to share your experience!
I love my ShipStation!!
I love my ShipStation!!! It is very easy to use. If I ever have problems, the customer service line is easy to use, I get to talk to live, real people who are very friendly, knowledgeable,& show care & concern about the issue I am having. I love the fact that ShipStation & the companies staff are very dependable, which makes my life at work very easy. THANK YOU & keep up the excellent work:)
Reply from ShipStation2026-06-23
Thank you so much for this wonderful review! We're thrilled to hear that ShipStation has made your work life easier, and it's great to know our support team has been there for you when you needed it. We'll be sure to pass your kind words along to the team. Comments like this mean a lot to us. Thank you again!
Just really bad customer service
This company customer service is just terrible. 5 days, 22 phone calls, 0 action. Tried to escalate to a supervisor, promised by 3 different agents that the supervisor would call - never received a call, just got a support email from the supervisor giving a bs response with no resolution to the issue. Cannot speak to anyone who lives in North America, always speaking to an agent who has a screaming baby in the background or just reads their internal company documents to give blanket responses rather than trying to solve really easy situations. Day 6 now..... Update - 9 days now, still no action. Even reached out to Jeff Campbell, Senior Partnerships Manager @ ShipStation Global and said he would look into it - never got a response back from him. Seems like a company where the inaction filters from top down.
Reply from ShipStation2026-06-22
Hey Shane, thank you for reaching out and surfacing this issue. We sincerely apologize for the experience you've had and completely understand the frustration after this much time without a resolution. We want you to know the right people are aware of your situation and actively involved in working toward a fix. A member of our management team has reached out to you directly via ticket #9799593 to provide some clarity and serve as your point of contact. As soon as we have an update, we will follow up with you there.
very easy to use
very easy to use, and always updated correctly. thanks,
Reply from ShipStation2026-06-23
Thank you for taking the time to leave your review! We appreciate your kind words and are going to be sure to pass them along to the team. Have a great rest of your day!
Was good
Was good. Customer service
Reply from ShipStation2026-06-22
Thank you for the kind words! We're glad our customer service hit the mark. We appreciate you taking the time to share your experience!
Terrible
Terrible! I paid £160 for this garbage that constantly crashes. Don't even start me in hiw bad the customer support is!
Reply from ShipStation2026-06-22
Thank you for sharing your experience, and we sincerely apologize for the frustration. We completely understand how disruptive constant crashes and difficulty reaching support can be. That's not the experience we want for our customers, and we want to make this right. We've reached out via Trustpilot to request your account information and are standing by to help as soon as we hear back from you.
Recieved a package through this carrier…
Recieved a package through this carrier from a vendor I frequent every year. My package was smashed, creased, and kicked down the f'n highway for all I know. If it's the vendor shipping through these guys, he's just as much to blame. I will not be purchasing anything that these folks have the privilege of delivering. Absolute trash.
Reply from ShipStation2026-06-17
Thank you for sharing your experience, and we're truly sorry to hear your package arrived in that condition. We understand how frustrating that is! We do want to clarify that ShipStation is involved in the order management and label creation process. The actual handling and delivery of packages falls to the carrier. For damaged shipments, we'd recommend reaching out to your vendor directly, as they would need to file a claim on your behalf or work with you to make it right. We hope you're able to get a resolution quickly!
Josh was kind and helpful.
Josh was kind and helpful. Thanks Josh!
Reply from ShipStation2026-06-18
Thank you for the wonderful feedback! We'll be sure to pass your kind words along to Josh. We're glad he was able to help. We appreciate you taking the time to share your experience!
Shipstation Support emailed response with no followup
Shipstation Support emailed response and offered resolution to help troubleshoot the issue but never followed up with me so we had to get help from SKUVault customer support team to resolve our issue. Also the link for a review was sent to me through email and i filled it out and got an error on the platform when trying to submit so hopefully this one goes through now. Edit: The response from ShipStation stating there was a follow-up is false and i looked through all emails so no there was no follow-up after the initial email. But there was a phone call and multiple emails asking for a review! Thank you
Reply from ShipStation2026-06-18
Thank you for sharing your experience, and we're glad the issue was ultimately resolved! We did want to note that our team did follow up on ticket #9781725. We'd encourage you to check there for any previous correspondence. If you have any further questions or concerns, please don't hesitate to respond directly to that ticket, and we'll be happy to help. Have a great rest of your week!
DO NOT SUBSCRIBE
Horrible company basically trying to scam you out of your money by making it extremely difficult to access and adjust your subscription options. On top of that they lie and say you can cancel by emailing support, only for them to tell you that you need to cancel through your account without giving a link to a cancellation page hoping you won’t find it. However when you finally do cancel they make reactivation as simple as pressing 1 button on an email they send you after.
Reply from ShipStation2026-06-17
Thank you for your feedback. We're sorry to hear about the frustration with managing your subscription. This is certainly not the experience we want for our customers. A member of our team will be following up with you directly through your support ticket to assist further.
Josh tried everything and it was the…
Josh tried everything and it was the carrier, not the software! thanks!
Reply from ShipStation2026-06-12
Thank you for the great review! We will make sure to pass your kind words along to Josh. We are glad he was able to get to the bottom of things and get you pointed in the right direction. We are always here if you need anything!
First packages sent had shipping errors
First packages sent, I sent 5 orders. 4 of them were delayed but one of them had a “unpaid invoice” error. I tried contacting Shopstation via email for weeks and they take forever to respond. Last response I’ve gotten was 10 days ago, and I’ve sent 3 replies since asking for updates and still haven’t heard back.
Reply from ShipStation2026-06-12
Hey Evan, thank you for surfacting this. We are truly sorry to hear about the experience you have had. We completely understand how frustrating it is not to receive timely responses, especially when you have active issues that need to be addressed. That is not the level of service we want to provide, and we take this seriously. We want to get this resolved for you as quickly as possible. We have already requested your contact information via Trustpilot and just need that from you in order to locate your account and look into both the error and the delays you experienced. We appreciate your patience, and we look forward to hearing from you!
Do not use this shipping provider - EVEN IF THERE IS A FIRE.
Do not use this shipping provider. I used them for 7+ years, afterwards, they switched to a cut-rate insurance provider, without notifying me of the exclusions. We had a package damaged (we are a gun store), and they denied the package because it contained a firearm. After they switched to Parcelguard, we shipped/insured 275 packages, all of which were apparently uninsurable. When I made the claim, Parcelguard, their insurance provider told me that I should rate a full refund from Shipstation, but they are refusing to make this right. Now, $50 says that Shipstation will reply to this review saying that they have no power to approve/disprove claims. I am saying that the issue is that I paid over 3k on insurance coverage for items that were uninsurable, and was requesting the only $1200 for the item that was destroyed.
Reply from ShipStation2026-06-12
Thank you for sharing your experience, and we understand your frustration. However, we want to clarify an important detail. UPS from ShipStation explicitly lists ammunition, firearms, and weapons as items that cannot be shipped through our UPS from ShipStation integration. This is outlined in our knowledge base here: https://help.shipstation.com/hc/en-us/articles/16803491656091 As the shipper, it is the responsibility of the merchant to ensure shipments comply with these restrictions before shipping. It's also worth noting that ShipStation does not have the ability to approve or deny claims. That process is handled entirely by the insurance provider. Because firearms fall outside of what is permitted through UPS from ShipStation, any resulting loss or damage would not be eligible for a claim. We recognize this is a difficult situation and appreciate your understanding.
You need to scrap the new version
You need to scrap the new version. It is awful and full of issues too many to even address. The old version is great except now ShipStation connect doesn’t work. Please fix this or else we will be exploring other platforms.
Reply from ShipStation2026-06-12
Hi Steve, thank you for taking the time to leave your review. We're sorry to hear you're experiencing issues with ShipStation Connect. As noted in ticket #9673542, migrating to V3 is the recommended resolution for ShipStation Connect issues in V2, as active development is focused on our latest version. We understand that's not ideal news, however, a member of our team will be reaching out directly to help ease that transition and address any pain points along the way. We appreciate your patience and look forward to making this right.
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