Just really bad customer service
This company customer service is just terrible. 5 days, 22 phone calls, 0 action. Tried to escalate to a supervisor, promised by 3 different agents that the supervisor would call - never received a call, just got a support email from the supervisor giving a bs response with no resolution to the issue. Cannot speak to anyone who lives in North America, always speaking to an agent who has a screaming baby in the background or just reads their internal company documents to give blanket responses rather than trying to solve really easy situations. Day 6 now..... Update - 9 days now, still no action. Even reached out to Jeff Campbell, Senior Partnerships Manager @ ShipStation Global and said he would look into it - never got a response back from him. Seems like a company where the inaction filters from top down.