ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment.Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors.Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management.Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Written by the business, not verified by us.ShipStation (shipstation.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the online platform is very easy to use and integrates smoothly with various e-commerce sales channels. Many consumers also appreciate the responsive support team, noting that live agents are generally very helpful and resolve issues quickly. Some reviewers were not happy with technical glitches and communication problems during outages. Several users reported facing difficulties with customer service responsiveness and long delays when trying to resolve urgent issues. Additionally, a few consumers experienced unexpected challenges regarding missing features, billing disputes, or sudden policy changes affecting their active accounts.
Auto-generated from all reviews of this business. For reference only.Great customer service and easy to use with good rates.
Thank you for the kind words! We're glad the experience has been smooth and the rates are working for you. We appreciate you sharing!
Shipstation has been incredible since the get go. I have nothing but amazing to say about their dedication to customers...even brand new ones like myself with zero sales yet.
Thank you for the wonderful review! We're so glad to have you on board and love hearing that you've felt supported from day one. We look forward to growing with you!
Thank you for the kind words! We're glad we could help. We appreciate you sharing!
I have had such a negative experience with this company, and have wasted literal hours and hours with their support team trying to work out errors/bugs/issues. I'm now battling with them on getting a refund for an unjustified charge, and keep running into AI chatbot road blocks. They don't understand anything about the way usps works, and they leave it to the customer to figure out. The system is slow, clunky, and consistently reports inaccurate data. I beg anyone who is considering using this company - just don't. Please do your research, look on reddit, read through these reviews, it's just not worth the headache or money. I absolutely regret choosing them for my projects and would not recommend them to anyone that's mailing any sort of significant volume.
Thank you for your feedback, and we sincerely apologize for the frustration this experience has caused. We understand how valuable your time is and we're sorry it's been spent this way. We've reached out to request your account information and would love the opportunity to look into the billing concern and address the issues you've raised. We hope to hear back from you soon!
Thank you for the kind words! We'll be sure to pass them along to the agent. We appreciate you taking the time to share!
A great experience with Josh. Started as a chat on ShipStation, and I wasn't able to stay until it got a response. Then I got an email from Josh, and he was incredibly responsive and helpful. Not only did he solve the issues I was dealing with, but he did it quickly and was so easy to work with. Focused on solving the problem and just great. One of the best support experiences I've had
Thank you so much for your kind words! We'll be sure to pass them along to Josh. Have a great rest of your day!
I had an issue where FedEx charged me extra for several shipping labels because they used incorrect package dimensions and weight. I contacted ShipStation support and provided photos showing the actual size and weight of my packages. Their support team carefully reviewed my case, worked with FedEx on my behalf, and the extra charges were refunded. I really appreciate their professionalism, responsiveness, and commitment to helping resolve the issue. Thank you to the ShipStation team for the excellent customer service!
Thank you for the wonderful review! We're so glad our team was able to advocate on your behalf and get those charges resolved. We'll be sure to pass your kind words along. Feedback like this means a lot to us. We appreciate you taking the time to share!
The program itself is very helpful. However, they will double bill you thousands of dollars in adjustments. They hide these charges in an adjustment report. They will double bill you themselves for every carrier adjustment. Their customer service will deny the issue. They will avoid phone calls for weeks. This is a criminal organization.
Thank you for your feedback, and we sincerely apologize for the frustration this has caused. We take billing concerns seriously and want to make sure this is properly addressed. Our team has located your ticket #9912787 and will be following up with additional information shortly. We appreciate your patience in the meantime.
Thank you for sharing, really glad to hear we could help! We appreciate the kind words!
Unresponsive support and a broken backend are totally killing my workflow right now. Their Shopify API integration just completely stopped triggering my automated dispatch notifications, leaving my buyers totally in the dark while I'm burning through capital trying to manually fix their mess. Opened a ticket days ago, but their support team is basically non-existent and completely ghosting my follow-ups. Sucks because the label printing dashboard is actually fast and easy to use when it functions, but I can't risk my fulfillment SLAs on a broken backend.
Thank you for your feedback, and we sincerely apologize for the disruption to your workflow. We completely understand how critical reliable marketplace shipment notifications are to your fulfillment process and your customers' experience. The lack of follow-up on your ticket is not acceptable and not the standard we hold ourselves to. We've reached out via Trustpilot to request your email and look forward to hearing back so we can get this looked into right away.
Thank you for the kind words! We're glad to hear it and appreciate you sharing!
Thank you for the kind words! We appreciate you sharing!
I requested live support representative from the AI chat and was directed swiftly. Once I was connected with the support member, she was quick to ask questions in order to understand my authentication error then replicate on her system. We were able to resolve the issue in probably 10-15min or less which was great so I can print my labels and ship my items to my wedding guests.
Thank you for sharing! We're so glad our team was able to get your issue resolved quickly, and best of luck with the wedding! We appreciate the kind words!
Shipping is generally very easy but if there is a problem you can not count on them to fight for you or back you up in ANY way. This has happened to me TWICE in situations where I KNEW I had correct information prior to and after shipping. I got virtually no help at all. Just, "this is the way the shipping company works. You must provide proof of your position in order to resolve this issue". This would have meant literally filming every step of my packing and shipping BEFORE shipping the packages and knowing that there would be a problem. Who in their right mind would anticipate this? The date of my experience is not accurate because I can't remember exactly when these incidents occurred. Other then that, every word is true.
Thank you for sharing your experience, and we're sorry to hear these situations weren't handled in a way that felt supportive. We understand how frustrating it is to feel like you're on your own when something goes wrong. Our team will be following up via the email you provided to gather some additional information on your experience so we can look into this further. We appreciate your patience.
Completely awful scam boosting company. They allow shippers to make fraudulent adjustments, whereby Shipstation will remove funds out of your account, and swing back and forth like a swing indicating will get funds back to card, then mention will credit to the account in a month thus forcing you to either use them again or lose your funds. As if ever going to use these scammers again with zero confidence in their ability to perform a basic service. If they can't handle a small problem, imagine what a bigger one looks like.
Thank you for your feedback, and we're sorry to hear about your experience with the adjustment process. We understand how frustrating it is to feel like you're not getting a clear path to resolution, and we want to help. We've reached out via Trustpilot to request your contact information so our team can look into this further and work toward getting this sorted for you.
I had an extremely frustrating experience with ShipStation. I purchased a shipping label, then voided and canceled it the same day before the package was ever shipped or scanned by UPS. Despite this, I was still charged for the label 5x of its worth!!! To make things worse, ShipStation claimed the package had a higher weight than what it actually was. The package was never even scanned by UPS, so I have no idea how they determined a weight of 650g when the actual package was around 200g. I am currently speaking with support, and the experience has been very disappointing. The representative was not helpful and simply told me they would “adjust” the charge without properly explaining how this happened or taking responsibility. Be very careful using this platform. Getting charged for a canceled label that was never used is unacceptable. I would strongly recommend looking at other shipping solutions before trusting ShipStation with your money.
Thank you for sharing your experience, and we sincerely apologize for the frustration. We want to clarify that carrier adjustments are a standard practice and can occur when a package's actual weight or dimensions differ from what was entered at the time of label creation. However, this should not apply to a voided label, and we take that seriously. We've reached out to request your contact information via Trustpilot so our team can investigate further and provide you with a proper update on the adjustment. We appreciate your patience in the meantime.
Customer service is non existent. I had a package that was supposed to be 2 day air, but took over a week for delivery. Contacted UPS and they told me I had to contact Shipstation since they were the purchaser. Shipstation continually slammed doors in my face, refused to help me in anyway or offer any reasonable resolution. UPS told me that they would refund a label price in this instance, due to the negligence on their end, but only shipstation could request such. Shipstation refused to do any leg work and just flat out told me no in various ways. I will use Pirateship from now on, where my $ actually means something.
Thank you for sharing your experience, and we sincerely apologize for the frustration. We understand how disappointing it is to not receive the support you needed, especially when a carrier has indicated a refund may be possible. This is not the experience we want for our customers. We've reached out via Trustpilot to request your contact information and would love the opportunity to look into this further for you.
I have been experiencing a technical issue where ShipStation is failing to trigger Shopify's branded despatch notification emails when an order is fulfilled. The root cause has been identified, ShipStation is sending the wrong field name in their Shopify API call, and the fix is straightforward, but weeks later it still hasn't been resolved. I raised a support ticket (9500639) in early May and provided a full technical explanation. I was told it had been escalated to the engineering team, but since then the communication has been non-existent. I have chased multiple times, replying to the ticket, sending separate emails to support, and my messages are simply going unanswered. For me, unresponsive customer support is a serious red flag. A bug is one thing, but leaving a customer completely in the dark for weeks with no updates and no acknowledgement is not acceptable. In the meantime my customers are either receiving no despatch notification at all, or an unbranded ShipStation email, directly impacting my customer experience and my brand.
Thank you for sharing your experience, and we sincerely apologize for the lack of communication — we completely understand how frustrating it is to be left without updates on an issue that is directly impacting your customers. This is important to us and not the level of service we want to provide. A team member will be following up on ticket #9500639 with an update shortly. We appreciate your patience.
The agents are knowledgeable, and all of my issues were either resolved or clearly explained. The only area that could be improved is the wait time to reach an agent.
Thank you for the kind words and the honest feedback! We're glad our team was able to get everything sorted for you. We hear you on the wait times and will make sure that feedback gets to the right people. We appreciate you taking the time to share!
I very satisfied with my final request to this company. I surely recommend this company, it's top notch unlike many others. This one is worth it!
Thank you so much for the wonderful review and the recommendation; that means a lot to us! We're glad we could deliver, and while we're sad to see you go, we're happy our team was able to help!
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