wix.com (www.wix.com) has a 2.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 46% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
A help for a not so tech savy girl!! As an Artist and a Graphic Designer, Wix has been an amazing guide in building my website and not getting stuck with codes and developers and all of that whole side of website development. Plus as i am an artist, wix helps me sell my artworks and showcase my portfolio everywhere in the world and this is the best part! Really happy with Wix and i love my website.
Wix is super user friendly and allows you to edit existing templates to fit your needs. I love that I don't have to start from nothing, but that I can also edit any template to make it my own. And with AI to facilitate with added features, my website looks like a professional did it. No one believes I did it on my own. Thanks Wix!
Terrible comapny to try and deal with. They claim to be experts in websites and communicating to people yet have not responded to an email sent over a year ago and don't reply to messages through their own system as a Premium account holder. I have now paid for two subsciptions I did not want and cannot get a refund.
Straight bullshit, didn't get what I was promised and when I tried to get a refund, it's been in limbo for four days now. Customer service hard to understand, all broken English
I would have canceled this web page if I could. There is little support and if you need support, it costs. Upgrade e-mails arrive constantly. I would not recommend them.
I purchased a hosting account at Wix which was never use, I never built any website and the hosting was just there. When was time for renewal wix did not care to send a note advising that there was going to be a charhe ahead before charging me through paypal. The same day of the charge I start it a dispute but they refused to refund the $348.00 which was an advanced payment for future hosting, is not like they were charging me for passed hosting, it was for 2026 though 2027. I honestly can say that they took the money because they could had issue a credit for service that was not use. I tried to dispute the charge with my paypal account but wix disputed the charge back. I will say think twice before you host your site at Wix
I chose not to do autorenewal on signing up, but it did it anyway and wouldn't refund. I was then advised to manually stop the subscription myself which is almost impossible to do, they make it so convoluted and difficult to do. DO NOT SIGN UP WITH WIX. There are far better options out there
I did not receive an email regarding the automatic renewal of my 2-year premium plan. When PayPal notified me that £403 had been paid to WIX, I contacted the company straightaway but WIX refused to refund, insisting that I had been sent a renewal notice. I requested a chargeback through PayPal but they were not able to help as according to the small print WIX do not refund renewals. I was disappointed by WIX's "can't do attitude". I would not recommend WIX. And read the small print! Here's what the WIX website says about making a chargeback: "Chargebacks in Your Wix Account A chargeback is a debit or credit card transaction that's reversed by the customer's bank after they dispute a charge on their payment card. This article relates to chargebacks between Wix and its customers. If you issue a chargeback for a Wix service: * Your service is canceled immediately. * You may be liable for fees incurred as a result of the chargeback. Learn more in our Terms of Use. * Any data that relies on purchased features could be lost. Important: Before filing a dispute with your bank or credit card company, always contact Wix Customer Care with any questions concerning a charge from Wix. Chargebacks for site plan payments If you perform a chargeback for a payment made for your Premium or Studio site plan, your plan is canceled. When a site plan is canceled: * Your domain is disconnected from your site * Your site displays Wix ads * Your site's storage and bandwidth is limited * Any other premium features that come with your plan (e.g. Wix Stores) are removed Want to restore these features? You must purchase a new site plan with a different payment card." Still want to choose WIX?
One of the most awful websites I’ve come across, you purchase a domain for £4.50 then can’t do anything else with it UNLESS YOU UPGRADE,UPGRADE,UPGRADE, can’t transfer out of it for 60 days etc etc etc AVOID LIKE THE BUBONIC PLAGUE
I have a fully functional site now! So that’s good! I haven’t gotten any orders yet, but I am getting a few people at my site consistently. If you haven’t already shop at mythicfitness.net
The site is a SCAM and they will circulate the same predatory behavior in profiting off your inexperience. BUYER BEWARE! 5 Stars as this has the potential to show on their site. Would never try this again.
I wrote a review of Wix about not being able to get pre-sales support without signing up. Wix's reply was to sign up for a free account. Why are they frightened that we will not want to use their services, or do they have a reason to collect our data? I am concerned about what they will do with my data: sell it or bombard me with advertising. All I want to do is ask some questions before signing up. Then I can make my choice.
Hi Mark, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
Bought a .com domain but wix refuse to change the nameservers. Some wix staff say it's possible, some say it isn't possible yet. The wix online help system tells me it is possible! Who should i believe? I don't want a wix web site, I just wanted a domain name. When I bought the domain it didn't say anything about having to use it on a wix website, if it did I would not have bought it. I've been waiting more a week now for Wix to change the nameservers on my domain. Some wix support staff told me it isn't currently possible to change nameservers, but this is a basic feature provided by every domain registrar. I spoke to a wix customer service manager who asked for my name servers and told me he was sending them to the team who would make the change. Then 2 days later i get an email saying its not possible but i don't know what team that email came from and if there is still a team intending to make the change. A solution offered by wix customer service reps is to transfer my domain out of wix to another registrar who will let me control the names servers as normal. But it is not possible to transfer a new domain to another registrar for 60 days. What happens in the meantime? When wix customer service reply to me it's from a noreply email. So the communication stops with their message. It's like they said their conclusion and don't want to know if it helps or not. Amazed this is situation with such a big company. The automated wix help system still tells me I can modify my own nameservers, something that wix staff tell me is impossible. Or not possible yet! Will it t be possible any time soon? Why does the help system think it is arleady possible? Update: today I logged into edit my domains dns and your help file app proactively popped up telling me if I want to edit my domain's name servers. I should click on "name servers" in the dns panel. I've got screenshots if you want to see them? So I've had a wix manager and your help application both tell me I can edit my own namerservers, and other wix staff telling me that I can't. At best it's conusing and I've wasted 5 days. Which is correct? Can I edit them or not?
Hi there, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
WIX has everything I need in one!!! The process is great, the features are great and getting assistance in real time from a real person is 20/10! I had a hiccup with payment payout due to being a new customer; however, that was resolved and I love using WIX for my business!!
Thank you, Nikol, we love hearing this! Everything in one place, great features, and real time support from a real person is exactly the experience we aim to deliver. We are so glad the payment payout hiccup got sorted and that Wix has been a great fit for your business. We look forward to continuing to support you!
Always attempting to take money from my credit card
Hi Fred, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We do not see any recent support tickets associated with the email you provided. Please reach out to us through your Wix account and our team will be happy to help. Best, Robert
Little story: I have used Wix for many years creating websites to promote my art and as a business person. My new venture required a website so I automatically went to Wix and started developing the site. Someone convinced me that I should try the platform they use. I did, transferred my domain name and products from Wix, and began to build a website using this new platform. Big mistake. It was cumbersome and I had little control over the design. I went back to Wix. Wix gives me the control I desire to create an impressive website. I’ve added all the elements I need, including photos, drop down menu, videos, buttons and more. What’s most important is that I made my first sale within a couple weeks! I recommend anyone who’s interested in developing a useful and impressive website to use Wix.
Thank you, Jane, what a great story! Trying something else and coming back says more than any review could. We are so glad Wix gave you the control and flexibility you needed and that first sale within a couple of weeks is exactly the kind of result we love to hear about. We appreciate the recommendation and look forward to continuing to support you!
Having a Wix website is great for our charity. it is easy to use and easy to make changes and updates.
Thank you for sharing this! Easy to use and easy to update is exactly what every charity needs to stay focused on what matters most. We are glad Wix has been a great fit and we look forward to continuing to support you!
Here again! After a month and a half of waiting for them to review my refund they refused! Don’t ever trust this crooked company!! They’re going to try and reply to this comment to try save face and then not process the refund. I was a loyal customer for over 10 years and they don’t care. They are very deceptive in they way they choose to do business. Don’t ever trust these crooks. UPDATE: they respond to these reviews to act like they’re actually going to do something to the public and then continue to steal your money.
Hi Aries, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
There’s something especially frustrating about being a small business and realizing that a much larger company has forgotten what customer service actually means. This might say something about the current economy... For years, our dance studio has used Wix for its website. We teach kids. We work with families. We try to serve our community. And like most small businesses, every expense matters. This year I decided it was time to move the studio website off Wix and onto Cloudflare. It’s a better fit for what I need, it costs less, and frankly, it gives me more control. Our Wix plan is paid through August 23. But on August 4, 19 days before the new term even begins Wix charged us for another year. I contacted them to explain we weren't renewing, our current term hasn't even ended, and the service period they charged me for hasn't begun. I asked for a refund. Denied! And that's where this stopped being about a website subscription for me. Because small businesses live and die by relationships. If one of our dance families came to us before a new session started and said, “Something changed. We aren't going to be able to continue,” my first instinct wouldn't be: Too bad. We already ran your card. I'd help them. That's what customer service is. Apparently, Wix intentionally charges annual renewals as much as 30 days in advance but their policy doesn't provide the same refund window for renewals that it does for a first purchase. What makes it worse is that I'm far from the only person complaining about Wix billing practices. The The Better Business Bureau currently reports hundreds of complaints against Wix over the past three years, including more than 100 categorized as billing issues. I even found another customer this year describing almost exactly the same experience: charged nearly three weeks before the next term, canceled before that term began, and denied a refund. Think about that. Is this really how you want to retain customers? Shouldn't you retain because they WANT to stay? You provide value & treat them well. You've built a relationship that isnt extractive. You don't create loyalty by making the exit harder. Do better, Wix.
Hi Robert, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
DONT USE THIS HOST, NEVER PURCHASE A DOMAIN WITH THEM. Scam scam scam. I cant believe they have a ICANN authorization. they lock you into their services, dont allow nameserver changes, and cloudflare cannot integrate. Cloudflare wont even accept domain trtansfers from this company, that says all you need to know. I now have a domain that can't link to my docker container, and I cant transfer the domain to cloudflare for 120!!!!!! Days!
Hi Jay, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
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