wix.com (www.wix.com) has a 2.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 46% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Great platform to work and lots of good plugins
Thank you for the kind words, we appreciate it! A great platform with plenty of useful plugins is exactly what we aim to deliver. We look forward to continuing to support you!
Wix is beginner-friendly but their support needs work. Their support email is nonexistent and you'll have to go through several conversations with their bot just to connect to a human.
Hi Kei, Thank you for taking the time to write a review. We are glad the platform has been beginner friendly and we appreciate the honest feedback on support. We are always working to improve and your experience helps us get there. Please do not hesitate to reach out through your Wix account if there is anything we can help you with. Best, Robert
It was great working with wix, I managed to get a great site up and running in one day. Five stars
Thank you for sharing this! A great site up and running in one day is exactly the kind of result we love to hear. We look forward to continuing to support you
Wix charged me a yearly subscription when I was set up for monthly. When I challenged them on it they suspended my site even though I had been charged. It is almost impossible to talk to an actual human representative so I still haven’t gotten it worked out. Maybe the worst customer service I’ve ever experienced. Stay away!
Hi Billy, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
Amazing experience I love how easy it is and prof for me ref my work at Babyslings easy to display items and products and transactions are safe
Thank you for sharing this, we love hearing it! Easy to use, professional product displays, and secure transactions is exactly what we aim to deliver. We are so glad Wix has been a great fit for Babyslings and we look forward to continuing to support you!
I've been a loyal Wix customer for many years, but my experience with Wix AI Harmony has been an absolute disaster. I spent over a week of my free time building a website with Harmony, only to discover that the multilingual features didn't work properly. I couldn't translate the site or use multiple language tool. Then I switched to the mobile view, and the entire layout was broken—elements were missing, sections were out of place, and the website became unusable. After contacting support, I was told the only solution was to start all over again. A whole week of work completely wasted. My advice: Do NOT use Wix AI Harmony. Use the normal templates and build your site properly from scratch. The AI is clearly not ready for real-world use and should never have been released in its current state. This has been the most frustrating website-building experience I've ever had, and it's honestly making me consider moving my websites to another platform after many years with Wix. Extremely disappointed!
Hi Maximillian, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
The price has almost tripled without any improvement in the service or my consent.
Hi Sabina, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We do not see any recent support tickets associated with the email you provided. Please reach out to us through your Wix account and our team will be happy to help. Best, Robert
Recent price increases are unreasonable. Do NOT get yourself locked in to using this platform since you'll ultimately have to migrate to something else cheaper anyway. I am cancelling my subscription since my rates are doubling (+$400) over what they were three years ago, despite the fact that I do not need or use any of the new features they use to justify the price increases.
Hi Ben, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. Please reach out to Wix Support through your account and our team will be happy to help. Best, Robert
Horrible, horrible, horrible. Worst AI I have used and over complicates simple tasks as well as doing unasked for actions. Also the site lags and glitches and customer care just gave me copy and paste replies that don’t match my query. Fortunately I am still within my 14 day cancellation period.
Hi Chantico, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
Wix is versatile, has good light options for website that dont require much back-end. Wix as of most recent wix has become a very solid website builder possibly the providing the industry standard as it has come a long way in prodiction value . My honest critiques would be to actually have your dev team fix website builder bugs and have focus on not putting highly used features 5 pages deep where its hard to find. I spend alot of time finding features and sometimes its not clear. I think if wix added nothing more in terms of function but just optimized it for 5 years we would have the best website builder ever.
Thank you for the thoughtful review, we really appreciate it! Versatile, solid, and continuing to improve is exactly the direction we are heading. We hear you on the navigation and bug fixes and that kind of honest feedback is exactly what helps us get better. We look forward to continuing to support you!
I had just applied for my LLC and was trying to get everything for my business established and wanted to be sure my business name was available. I used Wix because they had good reviews. I paid out way to much money which is my fault but once I realized what I had done I reached out to Wix asking them to pause my account or prorate it and get a partial refund. I understood I had already had the services for 4 months, but I never set up my website. I also understand contracts which is why I asked for my account to just be paused until I was ready to actually get it set up. It would have been 8 months still unused. Instead, all I get is out subscriptions don't allow for a pause, and we don't offer any refunds. I'm still locked in with the other services I have with them, so it's not like they are losing me as a customer but all they care about is the money. No willingness to work with me, just shi* out of luck and oh well. I've lost over 500.00 on a website that I didn't actually need yet. When establishing a new company you have a lot of issues coming at you all at once. Companies like Wix take advantage of that. I can go on most accounts and pause a subsection for a time without issue because the company knows I'll be coming back. I told Wix I would be eventually needed the account and that I still had two other paid accounts with them, there was no need for me to completely stop using their services. Once my year is up, I'm out. Wix will not get another dollar from me. GoDaddy it is!
Hi Michelle, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
WIX is very easy to use and has everything that I need for my small business. Their support team is excellent as well. They are always there to help with any issues.
Thank you for sharing this! Easy to use, everything you need for your small business, and excellent support always ready to help is exactly the experience we aim to deliver. We look forward to continuing to support you!
I've updated my initial comment here to countertact the BS in Wix reply below ... they try to make it seem as if my problems could have been solved by simply contacting support - I DID THAT! ... there was was no clear path to connecting with a human being ... and I take great exception to them trying to lay off some portion of the blame on me for not reaching out, when I did in fact try. -------- Tried them one year ago ... the interface was buggy so I moved on ... just came back for another look only to discover nothing has changed ... could not get to first base to build a one page site ... looks like nobody is minding the store ... what a waste of my time.
Hi Douglas, Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team will be happy to help. Best, Robert
I bought a domain from wix 3 days ago. I don't want a wix web site, I just wanted a domain name. When I bought the domain it didn't say anything about having to use it on a wix website, if it did I would not have bought it. I've been waiting 3 days for Wix to change the nameservers on my domain. Some wix support staff told me it isn't currently possible to change nameservers, but this is a basic feature provided by every domain registrar. I spoke to a wix customer service manager who asked for my name servers and told me he was sending them to the team who would make the change. Then 2 days later i get an email saying its not possible but i don't know what team that email came from and if there is still a team intending to make the change. Meanwhile I'm not able to use my domain name. A solution offered by wix customer service reps is to transfer my domain out of wix to another registrar who will let me control the names servers as normal. But it is not possible to transfer a new domain to another registrar for 60 days. What happens in the meantime? Wix is totally blocking the me using my domain name instead of changing the nameserverss as requested and like wix customer service manager said they would do! Its now day 4 and i still can't use my domain name. When wix customer service reply to me it's from a noreply email. So the communication stops with their message. It's like they said their conclusion and don't want to know if it helps or not. Amazed this is situation with such a big company. How do i get control of my domain name? Currently a huge mistake registering it with Wix, if I could cancel it register somewhere else, trust me I would. But its too late now. I'm stuck with wix as the domain registrar for at least 2 months before i can transfer it out. Update: today I logged into edit my domains dns and your help file app proactively popped up telling me if I want to edit my domain's name servers. I should click on "name servers" in the dns panel. I've got screenshots if you want to see them? So I've had a wix manager and your help application both tell me I can edit my own namerservers, and other wix staff telling me that I can't. At best it's conusing and I've wasted 5 days. Which is correct? Can I edit them or not?
Hi there, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
I am writing this review to warn others about my experience using Base44 and Wix. I built two applications on Base44, upgraded my plan, purchased a 1-year hosting package, and bought a domain (usmlecoaching.com) for one of my apps. Everything was working fine initially. However, just two hours after upgrading, my account and applications were completely blocked without any warning or valid reason. I was hit with errors and locked out of the work, hosting, and domain that I had just paid for. In a single day, I lost over $500+ for absolutely nothing. To make matters worse, the support experience has been non-existent: Base44: I generated multiple support tickets to find out why my account was flagged and to get access restored, but I received zero response or email back from their team. Wix: The payment for my domain went directly to Wix. When I reached out to Wix support regarding the domain I paid for, they deflected responsibility to Base44 and refused to offer real assistance or a refund, despite taking my money. Both platforms have left me completely stranded with no access to my domain, no access to my applications, and no resolution for the funds I spent. It feels like an absolute scam. I urge anyone considering Base44 or buying domains through their integration with Wix to be extremely cautious.
Hi there, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
I had a nightmare with wix. I transferred my domain and they changed the primary NS without my permission resulting in complete shutdown of my 26 years old website. Imagine all emails being rejected and website not being resolved. This is not all, wix team refused to take the responsibility. They did not allow me to even manager DNS records until the transfer is complete (which takes 5 min for other registrars but 7 days in case of wix) They even refused to acknowledge the domain was with them despite the WHOIS showed wix as registrar. They were completely at peace while I cried over for 3 days for my website staying down.
Hi Kamran, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
I was singing their praises to anyone who asked when i started with them 4 years ago and had a good few years accepting the price increases. But, now since they are forcing so many updates, im experiancing problem after problem. On top of this most of the original features that was included have been changed to paid extras, so expect to see huge prices increases year after year even if you dont change your usage, I'm already paying more than double and they've just said that if i want to keep things as they were i'll have to increase to paying nearly 4 times my original rate, as a small business. I reached out for help and their customer assistant originally said that seemed like an unfair situation and normally they should make an exception, but it was forwarded to a team who are cold and say pay up, no exceptions, no help, no advice. Dont get stuck with this scam company.. Imagine your spotify went from 15€ up 60€ in only 4 years, this is what wix will do to you..
Hi Cory, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
Easy to build. Back end is intuitive and the sales side is super easy. Would 100% use again!
Thank you for this — we love hearing it! Easy to build and intuitive on the sales side is exactly what we aim for. We look forward to continuing to work with you!
I have a very good experience in using Wix. Its very easy and helpful.
Thank you for sharing this — it means a lot! Easy and helpful is exactly the experience we aim to deliver. We are glad Wix has been working well for you!
The user experience, tools and resources has made journey on wix success! Everything you need to build, manage and operate a successful website can be found on wix.
Thank you for sharing this — it really means a lot! Having everything you need to build, manage, and operate all in one place is exactly what we aim for. We are so glad the experience has been a success for you!
203 reviews matching