wix.com (www.wix.com) has a 2.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 46% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
I wanted to create a simple website, with a page structure I already had in mind, my text and images and through Wix would allow me to do this simply with assistance from its tools. What a mistake.
After simply asking it to create the site based on the half a dozen pages off a main pages Aria went bananas and created dozens of sections and a whole site of content I didn't ask for. Each request for removal of the unwanted content prompted more and more rubbish that pulled this further and further away from what I asked with each iteration.
In the end, after an hour of fighting with it, I gave up and binned the whole project. A total waste of time, just deal with humans.
Reply from wix.com2026-07-29
Hi Darren,
Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team will be happy to help.
Best,
Robert
Hello , I’ve just signed up for Wix to create website and business email , but already having issues connecting my domain , that the team could not resolve , and when they said the higher tier Tech team would be in touch , I received an email with the an answer that didn’t satisfy me , where they proposed to just pay more to fix the issue ! Contacting wix via live chat had cause comms with AI agent to glitch a few times and it’s not sending me a confirmation code to get in touch with real human ! That’s just awful and thinking to not continue with them and get my refund.
Reply from wix.com2026-07-29
Hi Irina,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
Horrible company, terrible unhelpful customer service, they are a scam and won't help you
Reply from wix.com2026-07-29
Hi Jane,
Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team is always happy to help.
Best,
Robert
Hi Roy,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have located your account and our team has already reached out to you directly. Please check your email and we will be happy to help from there.
Best,
Robert
They are kind but terribly unhelpful. If you have found that the AI chatbot didn't answer your question, don't expect their customer service to have any better answers. At least they're kind.
I had my roommate make a payment for me and she accidentally paid for the wrong package - unfortunately it was a package that was nonrefundable. Understanding it would be unlikely to move forward with a refund but still wanting to buy the premium plan, I reached out to the customer service which kept me on hold for around 15 minutes only to tell me the exact same information.
The person I was calling was kind. This has less to do with person and more to do with Wix policy pushing me away from giving them more of my money on their platform.
Reply from wix.com2026-07-29
Hi Braden,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
WIX AI is useless, and I had to revert to speaking to a Wix real person to get anything done.
I should have been up and running much sooner.
It was better around 10 years ago when I built a website.
Not a good experience.
Reply from wix.com2026-07-29
Hi Chris,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We can see our team has been in touch and we are happy to continue helping you. Please do not hesitate to reach out if there is anything else we can assist you with.
Best,
Robert
Pricing is misleading and customer support is awful
Started building my website with their supposedly free tier, but the moment you want to do anything actually useful like connect a domain or remove their massive ads, they hit you with ridiculous upgrade fees. The interface is also super clunky and slow to load if you have more than three pages. Tried to cancel my premium plan within the 14-day window and they made the process incredibly confusing, forcing me to jump through hoops just to stop auto-renewal. Definitely moving my business site to a different platform
Reply from wix.com2026-07-29
Hi Madelaine,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
I have used Wix to build and maintain my business website for the past four years. Wix recently changed its platform policies to disable subscription payment functionality for all third-party POS providers, including Square, Stripe, and PayPal. As a result, Wix POS became the only payment processing option available to other subscribers on its platform. After I was required to switch to Wix POS, Wix opened a bank account with Lincoln Savings Bank using my personal information, without my knowledge or consent. I now have to manually transfer funds from this account to my business checking account, and the money takes 3-5 days to be deposited. By comparison, Square, PayPal, and Stripe have consistently deposited customer payments into my account within one business day.
Reply from wix.com2026-07-30
Hi Ivy,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
I couldn’t be happier with my experience using Wix. As someone without a web design background, I found the platform intuitive and easy to learn. It gave me the flexibility to create a professional-looking website that reflects my business exactly the way I envisioned it.
The drag-and-drop editor, built-in SEO tools, and wide range of features made the entire process straightforward. I was able to launch my site quickly without hiring a designer, and I’ve received numerous compliments from customers on how professional it looks.
If you’re a small business owner looking for an affordable, easy-to-use website builder with plenty of customization options, I highly recommend Wix. It has exceeded my expectations.
Reply from wix.com2026-07-31
Thank you, Steve, this is wonderful to hear!
Intuitive, flexible, and professional without needing a designer is exactly what we aim to deliver. We are so glad your site has been turning heads and exceeding your expectations. We look forward to continuing to support your business!
making folish to the user, after domain purchased they don't allow to edit nameserver,
worst service
Reply from wix.com2026-07-30
Hi Raj,
Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team will be happy to help.
Best,
Robert
Trop lent sur mobile , google speed
Mal optimisé
Préférez shopify
Reply from wix.com2026-07-30
Hi Wo,
Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team will be happy to help.
Best,
Robert
The website setup and hosting process has been really straightforward with Wix.
Reply from wix.com2026-07-31
Thank you for sharing this!
Straightforward setup and hosting is exactly the experience we aim to provide. We are glad it has been a smooth journey for you!
I love my website! I get a high amount of traffic from Google search and it was very easy to create. Their rates are also really great thank you.
Reply from wix.com2026-07-31
Thank you for sharing this!
High traffic from Google search, easy to build, and great rates — that is exactly what we aim to deliver. We are so glad it is working well for you!
I built a multilingual library with no web development experience
When I started building The Harbour Library I had no web development experience, a very limited budget and a vision that felt bigger than my technical ability to execute it.
Wix changed that.
The Harbour Library is now a free multilingual virtual bibliotherapy library with hundreds of books across ten collections, available in English, French, Spanish, Chinese, Arabic, Russian and German, serving young people globally. It has a Book Club, a Reader's Theatre programme, a virtual field trip, a blog, a therapeutic writing section and an app. It started with 15 books and a dream.
All of it was built on Wix.
What I appreciate most about Wix is how genuinely accessible it is for a non-technical creator. The drag and drop editor, the Wix Store for managing our book collection, the automated email system, the analytics dashboard and the SEO tools have all been instrumental in growing the library from a personal project into a credible, professional and internationally accessible platform.
The analytics in particular have been invaluable for understanding where our visitors come from and how to reach more of them. Watching our direct traffic grow month on month has been one of the most encouraging parts of this journey.
If you have a vision and the determination to see it through, Wix gives you everything you need to build something real. Something that matters. Something the world can find.
I am deeply grateful to be part of the Wix community.
Reply from wix.com2026-07-31
Thank you for sharing this; what an incredible story!
The Harbour Library is exactly the kind of project that reminds us why we do what we do. To see a vision like yours, multilingual, globally accessible, and built entirely from scratch with no prior web experience, grow into something so meaningful is truly inspiring. We are so proud that Wix could play a part in bringing it to life. Thank you for being part of our community.
Why to Avoid Wix. 1. Payouts, 2. Forced through there system. 3. Mobile View Nightmare. 1. asked ai why they would Wix withhold your money for up to 3 business days before paying you vs a Paypal that can have your money in your bank the very next day. Here is Ai's answer " Yes, that is correct.
When a platform holds merchant funds for even 1–3 business days across thousands (or tens of thousands) of sellers, the total amount sitting in their accounts can easily reach millions of dollars at any given time.
During that holding period the money can earn interest or be used for short-term cash-flow purposes. That float is a real financial benefit for the company.
This is one of the reasons many payment processors deliberately design slower payout schedules instead of releasing funds the same day the way pure PayPal transfers often work. It is a standard (and profitable) industry practice, not a technical necessity. "So they are making money by holding yours on purpose". Next: 2. They force you to use there pay system. They get there fee's and force them on you. YOu cannot use paypal with there system other than if someone has a paypal account to pay through . all other types of payments including CC?Debit is forced by them. No choice. 3. There phone view is a nightmare to fix. A Nightmare. even though your desk top is perfect Wix Mobile View completely messes up the view. You literately have to go in there by hand and spend many many hours of weeks fixing Mobile views. Even a slight change to your desktop view can cause the phone view to Mess up. Be Ware of this company. ! I am going to change something whether I leave this platform or take my store off of there site and bypass them to another website builder like word press which I have never had a problem on Woo-commerce.
Reply from wix.com2026-07-29
Hi Mark,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. Please reach out to Wix Support through your account and our team will be happy to help.
Best,
Robert
A complete scam and terrible customer service. Avoid Wix at all costs!
Terrible attitude towards their customers. Wix.com refused to issue a refund, hiding behind their so-called "company policy." Let me share the details: I had been a loyal customer using their basic LIGHT plan for three years. Two years ago, I pre-paid for two years in advance. A year later, I needed to launch an online store and decided to upgrade my subscription to the Business Premium plan. I paid an additional $275 for this two-year upgrade.
Within just seven days, I discovered that due to technical issues on Wix's end, my online store could not connect to Facebook or any other third-party services. Well within the legal 14-day cancellation window, I canceled the Business Premium plan.
First of all, instead of reverting my account, Wix completely disabled my entire domain and cut off all services, giving me no option to roll back to my previous pre-paid LIGHT Premium plan. Secondly, they flat out refused to refund the payment for the Business Premium plan. Endless back-and-forth communication with their automated support bot led absolutely nowhere. Wix refused the refund and refused to restore my original plan.
This behavior borders on fraudulent activity. I highly DO NOT recommend using their service. If you value stability, business continuity, and helpful customer support, look elsewhere to other well-known platforms.
Reply from wix.com2026-07-30
Hi there,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
Super difficult to disconnect from their system, especially when it comes to email domains. I would strongly recommend never allowing them to manage your business email domain. Instead, set it up directly through Google from the start.
In my experience, disconnecting the email service became an endless cycle. My email account would repeatedly stop working, and I was often told I needed to pay through them again to restore access. Google consistently directed me back to Wix to remove the connection, but even after following the required steps, the integration never seemed to be fully disconnected.
As for the website builder, it feels outdated and hasn't kept pace with the rest of the market. Compared to modern platforms, it lacks flexibility and innovation. Choosing Wix was one of the biggest business decisions I regret, and based on my experience, I would not recommend it to anyone looking for a long-term website solution.
Reply from wix.com2026-07-30
Hi Faustas,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. Please reach out to Wix Support through your account and our team will be happy to help.
Best,
Robert
These scammers will not allow you to change the domain's nameservers and will not cancel your domain order within 1 hour after it has been placed, even though they were informed that their poor system does not allow nameserver changes, and now they are refusing to give me a refund.
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Updates
Please do not share incorrect information in your reply. You did not allow me to change my nameservers even though I requested it for many days. Your registry is still following a policy that is very frustrating and completely unacceptable.
Reply from wix.com2026-07-30
Hi Anna,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We can see that your domain has been successfully connected and we are happy to continue assisting you if you need anything further. Please do not hesitate to reach out to our support team.
Best,
Robert
Five bad experiences. An hour on live chat. A boilerplate refusal. I am done.
This is my fifth poor experience with Wix support, and the one that has finally made me consider moving my entire business off their platform.
An app sold through the Wix App Market (Bundles by Multiorders Solutions) broke my store's Add to Cart button on the day I paid for it. 18 days before I found it. I had to delete the widget entirely to restore my checkout.
The app developer, Donatas, confirmed in writing on 9 June that Wix billing had already agreed to process my refund and was just waiting to finalise it. I have that email. I waited seven weeks.
On 26 July I spent over an hour in Wix live chat. I was passed between three agents. One of them, Manuel, hadn't read any of my messages and had to be told twice to read the supplier's own email confirming Wix had agreed to refund me. He then promised I'd be escalated to an Offline Refunds Team who would email me.
The next morning, Kate (Premium & Policy Specialist) sent me a copy-paste form letter citing Paragraph 6.4 of the Terms of Use. Non-refundable. No exceptions. No acknowledgement of the supplier's email. No acknowledgement that Wix's own billing team had already promised a refund.
5 times. Same outcome. If your issue is anything beyond the most basic query, Wix support does not function.
Reply from wix.com2026-07-30
Hi there,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
