wix.com

Long-Time Customer, Leaving Permanently, Deeply Disappointed

I have been a Wix customer for many years, but this experience has been the final straw. I will be leaving Wix permanently. The website builder has always felt glitchy and unreliable. Elements move around unexpectedly, things don’t always behave as they should, and after all these years I can’t say the platform has become significantly more stable. What has become even more frustrating is the customer service. The staff themselves have generally been polite, but they appear to have very little flexibility because they are forced to follow rigid company policies. I contacted Wix immediately after discovering an honest mistake and explained the situation in detail, yet they refused to help despite having every opportunity to do so. After being a loyal customer for many years, this has completely destroyed my confidence in the company. When something goes wrong, you need to know the company behind the product will treat you fairly. In my experience, Wix prioritises policy over common sense and customer loyalty. If you’re considering building a business on this platform, I’d think carefully before committing. Reliability isn’t just about the software. It’s also about whether you can trust the company to support you when you genuinely need help. Unfortunately, based on my experience, I no longer can.

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Terrible Customer Service

I went to customer service for help and they were definitely using the strategy of delaying and repeating themselves to get me to give up so they wouldn’t have to give me a refund. They were cordial, but not helpful or understanding.

Elevating the Spa Experience: Our New Wix Websiteur new website on Wix was a…

Building our new website on Wix was a seamless experience from start to finish. The platform's intuitive drag-and-drop editor gave us the flexibility to create a sleek, visually stunning online presence that perfectly reflects the tranquil, high-end atmosphere of our spa. From highlighting our full range of luxury experiences to making client inquiries and site navigation effortless, Wix provided all the essential design, mobile optimization, and content management tools we needed to deliver a smooth user experience. It has proven to be a reliable digital hub that makes showcasing our brand and connecting with clients straightforward and effective.

Support refuses to refund $1,200!

Missed a renewal email and support outright refuses to process a refund for over $1,200 as hidden in the terms section 6 says some services are "non-refundable" and by the way, automatic renewals are ON by default. UPDATE: Wix reached out and I have responded. Awaiting reply.

I am extremely disappointed with my…

I am extremely disappointed with my experience with Wix. I purchased the domain lillianmichellegale.com, was charged, and received a paid invoice confirming the purchase. Despite this, the domain does not appear in my account, and I cannot use it. I contacted support expecting someone to resolve the issue. Instead, I received multiple contradictory explanations. I was told the payment failed, then that the charge never went through, then that domains are non-refundable, and finally that I should repurchase the domain in 24 hours. These statements directly contradict the paid invoice in my account and did nothing to solve the actual problem. I purchased this domain because I am building my professional artist website and electronic press kit (EPK). This issue has delayed my work and prevented me from moving forward with my website and outreach. I am not asking for anything unreasonable. I simply expect Wix to either: Provide the domain that I paid for and make it accessible in my account immediately, or Issue a full refund if the domain cannot be provided. I also expect support representatives to provide accurate, consistent information rather than conflicting answers that waste customers' time. This experience has been frustrating and has significantly reduced my confidence in Wix's service.

Wix is terrible

Wix is terrible. I payed a high price for a year for my website. Upon doing to sight I wanted to have customers be able to see different prices of my work. Instead all my work says $5.00 and then you go to buy it and it’s more. I contacted Wix and was told that’s just how it is. Well not one purchase the entire year. Won’t be using them ever again. They want more money to do it themselves and won’t even fix the issue. Go elsewhere if you are selling products at various prices per size.

Way too expensive for what it does

I have been using their services for years and when it came time for renewal I didn't receive any warning beforehand that they would charge me 500 pounds for a 2 year plan. They charged the maximum amount for my incredibly simple website, and they had the audacity to send me discounts afterwards of 50% via email. Now it says that it will take 45 business days to reach a decision which I'm not hopeful for. I have a few friends that are using wix as well; I will make sure we all switch to another website builder if they don't right this wrong. In this day and age where AI can make the webiste for you in seconds, customer service should be the most important in retaining users. I see Wix is still living in the past with their abysmal client support.

Helpful prompt customer service to…

Helpful prompt customer service to solve my problem. Great website builder with easy to use tools.

Setting up a website is not always…

Setting up a website is not always easy, especially if you don't have a technical background. Wix, however, is refreshingly straightforward — even for someone who isn't particularly tech savvy. The drag-and-drop editor makes it simple to get a professional-looking site up without needing to touch code. Where Wix really shines is in setting up sales platforms and linking everything together smoothly — payment integrations, product pages, and external links all connect easily, which has made managing my own site (and selling my books) much less of a headache than I expected. Overall, a solid choice for anyone who wants a functional, good-looking website without a steep learning curve.

Very pleased with Wix!

After trying another diy site creator, Wix proved to be superior. Ease of use was clear as soon as I started to use it. Very simple to navigate and a lot of resources to help you along the way.

The live chat was key to solving my issues.

The live chat saved me a week of heartache when I tried working through my issues with AI. Thankful for AI...but the live chat took 10 minutes to solve my issues.

If you are in Europe:

If you are in Europe: DO NOT OPEN A WEBSHOP IN WIX! Their invoice/receipt system is the worst I have ever seen. - The system accidentally gave multiple invoices the same number - you need to make sure each invoice is legally compliant by yourself - downloading multiple invoices puts them all into one PDF, which you now have to separate by hand - There's settlement report, payments, invoices, receipts that all do the same thing but none of the windows shows you all the information you need to know at a given time - Wix deducts a fee from your payments. So your invoices never matches the actual bank transaction... so far so normal - Wix also loves to bundle multiple payments into one transaction. So now good luck knowing which - Made only worse by the fact that if you click on a payment/invoice/whatever in their lists it never opens in a new tab. You click, it loads. It shows the transaction info you need. You click back, it loads the whole list again, you need to scroll down again, remember which transaction you just clicked, then scroll to the next one. Good luck to everyone chosing this absolute hell-hole of a system for their shop. I hope you like to suffer.

al * Excellent Website Builder

Wix made creating my business website very easy. The tools are simple to use, the website looks professional, and the customer support has been very helpful. I’m very happy with my experience and highly recommend Wix to anyone looking to build a professional website.

Best services experience

Best services experience. Very nice customer support. I love wix.

⭐⭐⭐⭐⭐ Great Experience with Wix!

⭐⭐⭐⭐⭐ Great Experience with Wix! Wix has been a great platform for building and managing my website. The tools are powerful, the designs are professional, and the drag-and-drop editor makes it possible to create a beautiful website without needing advanced coding skills. I especially appreciate the flexibility, the variety of templates, and the customer support when I need help. Whether you are starting a small business, creating a personal brand, or growing an online presence, Wix gives you the tools to make it happen. There is always room for improvement, but overall Wix has helped me bring my ideas to life and made managing my website much easier. I would recommend Wix to anyone looking for a reliable website-building platform.

Learning as I go was a little slow at…

Learning as I go was a little slow at first. The j more I used it, the more proficient I had become. I have it 4 starts only because I am still learning. You hands too party am upgrade it you want more options. I paid it. So far, I have a very positive view of WIX.

Will be switching away from Wix soon

Been using Wix since around 2014 or 2015. They were great. However over the last 5 years they've gone down hill and I hope this company goes bankrupt eventually. They have not made a single change to website building, apps, or anything major in the last 10 years but continue to raise prices year after year under the guise that it's to "improve and better their services." I manage a website for two non-profit organizations. One being a completely volunteer fire department. They have a basic needs site and come August their yearly price will be almost 200 a year or 400 every two years. We will be dropping Wix from the other non-profit because had I did some goofy stuff to get a discount that non-profit would be paying 600 for two years. It's completely absurd. Not to mention their customer support is non-existent. You can only submit tickets for basic things which get no feedback just a "Approved" or "Declined" status. You can't get a refund if you change your mind after the payment goes through unless you're a first time customer. If you do a charge back they'll just delete your site and access essentially banning you from their site and you lose everything. They're a crap company running a crap business. The only reason why they're so successful is they're one of the only site builders who still offer free sites, and their site building platform is easy to use.

Unacceptable 7-Day Wait After Domain Transfer

I transferred my domain from Namecheap to Wix. Namecheap fully approved and completed the transfer from their side, but after the domain reached Wix, I discovered that I had to wait seven days before the domain could be properly added to my account and before I could manage or change the nameservers. During this waiting period, my website cannot function normally, which means losing customers, sales, and a significant amount of money. A domain transfer should not result in a business website being offline for an entire week, especially after the previous registrar has already approved the transfer. Wix should either allow immediate nameserver management or provide a clear solution to keep the website running during the transfer. This delay is extremely harmful for businesses that depend on their websites for income. I am very disappointed with the transfer process and the lack of flexibility.

its really a great site it helps you…

its really a great site it helps you connect with the world and, do bussiness more effectively