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Business Services

ShipStation

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101 reviews

3.6101 reviews
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About ShipStation

Data updated
Website
shipstation.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (33/33)
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About this business

ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment.Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors.Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management.Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.

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Is ShipStation legit?

ShipStation (shipstation.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the online platform is very easy to use and integrates smoothly with various e-commerce sales channels. Many consumers also appreciate the responsive support team, noting that live agents are generally very helpful and resolve issues quickly. Some reviewers were not happy with technical glitches and communication problems during outages. Several users reported facing difficulties with customer service responsiveness and long delays when trying to resolve urgent issues. Additionally, a few consumers experienced unexpected challenges regarding missing features, billing disputes, or sudden policy changes affecting their active accounts.

Auto-generated from all reviews of this business. For reference only.

What people say

best shipping program

I have always found shipstation to be the easiest and smartest shipping program. The way you can filter orders is far superior than other shipping programs. I really liked their shipping label/packing slip options. The only reason i give it 4 stars is they changed the programs you can use to purchase labels. I preferred their previous partners.

Reply from ShipStation2026-01-28

Hi Janet, thank you for sharing your feedback! We're happy that the label and packing slip options have been to your liking. Regarding the programs used to purchase labels, can you shoot us an email at [email protected] with some additional context? We had requested additional information here and had not heard back, unfortunately, so looking to get some clarity and look into next steps!

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