Stamps.com (www.stamps.com) has a 3.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 43% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Stamps.com makes it so much easier for me and my business. No long lines to stand in; easy to order supplies, etc.
Only issue I have is stopping a subscription to the flat-rate priority envelopes. Still trying to figure that out. Otherwise, love stamps.com
Reply from Stamps.com2026-08-07
Thank you for the kind words! We're glad Stamps.com has been making things easier for your business. We've passed your account information along, and a team member will be reaching out shortly to help get anything lingering sorted. We appreciate you sharing!
This was a very tough work through. Mark was extremely patient and most helpful. The issues was successfully resolved.
Reply from Stamps.com2026-08-06
Thank you for sharing! We're glad Mark was able to work through it with you and get everything resolved. We'll be sure to pass your kind words along to him — we appreciate you taking the time to share!
J
John · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
Your service is extremely easy to use
Your service is extremely easy to use. Very simple to print up stamps and use the scale for packages. Couldn't be any simpler.
Reply from Stamps.com2026-08-05
Thank you for the kind words! We're glad the experience has been smooth and straightforward. We appreciate you sharing!
S
Stanley · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
Ease of use and so convenient.
Reply from Stamps.com2026-08-05
Thank you for the kind words! Glad we've been able to make things easier for you. We appreciate you sharing!
J
Jay · 1 review · Experienced 2026-08-04 ·
★★★★★
The only thing good about Stamps.com is…
The only thing good about Stamps.com is you can actually talk to a person (Not that they always solve an issue).
Their software is poorly written and fraught with glitches. I have been calling them for years with issues. They fix one and create another. I need to switch to another company but I'm concerned about the time and effort to do so.
Reply from Stamps.com2026-08-05
Thank you for your feedback, and we're sorry to hear the experience has been so frustrating over the years. We hear you, and we want to help. We've reached out via Trustpilot to request your account information and would love the opportunity to look into the issues you've been experiencing. We hope to hear back from you soon.
This website sucks. Just go through USPS and save yourself the trouble.
Reply from Stamps.com2026-08-03
Thank you for your feedback, and we're sorry to hear the experience hasn't been a good one. We've reached out via Trustpilot to request your contact information and would love to connect to learn more about what you've been running into. We hope to hear back from you soon!
J
John · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
Stamps.com is very easy to use with out…
Stamps.com is very easy to use with out any problems. I never have any issue with Stamps.com.
Simply the best!
Reply from Stamps.com2026-07-28
Thank you for the wonderful review! We're so glad the experience has been smooth and hassle-free. We appreciate the kind words!
Thank you for the kind words! We're glad you're enjoying the experience. We appreciate you sharing!
M
Michael Onder · 7 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
Precise goods movement
All the operation is so precise and can track packages like you are with them.
Reply from Stamps.com2026-07-28
Thank you for sharing! We're glad the tracking has been keeping you in the loop every step of the way. Have a great rest of your week!
d
dan · 1 review · Experienced 2026-07-23 ·
★★★★★
2 factor authorizations kill small…
2 factor authorizations kill small business
In response to your reply....in a small office several people may need to print postage throughout the day. That means as the account owner I now have to give them my cell phone every time they need to printpostage Or I have to print the postage
This is a universal problem in small business and occurs with other thoughtless vendors than stamps.com
Reply from Stamps.com2026-07-27
Thank you for your feedback, and we completely understand that extra steps in the login process can feel like a friction point when you're running a small business. We've reached out via Trustpilot to request your account information so we can get some more context on what you're experiencing. We do want to note that two-factor authentication is in place to protect the security of your account and your data. We look forward to hearing back from you!
B
BJ Rook · 1 review · Experienced 2026-07-20 ·
★★★★★
If you want the slowest service…
If you want the slowest service possible then stamps is your goto. Multiple times I have watched packages shipped through them. Sit for days 2 miles away from my address as a transfer from carrier to carrier. As a matter of fact, if I find that anyone I am ordering anything from uses them, I will cancel my order.
Reply from Stamps.com2026-07-21
Thank you for your feedback, and we're sorry to hear about the delays you've experienced. We do want to clarify that Stamps.com is a postage and shipping platform. The actual transit and delivery of packages is handled entirely by the carrier. For concerns about delivery times, we'd recommend reaching out to the carrier directly, as they would be best equipped to investigate. If you can respond to this review with your email, we can help locate the best contact to reach out to in order to investigate this. Hoping to hear back soon!
J
Jennifer · 2 reviews · Verified · Experienced 2026-07-10 ·
★★★★★
I have been with Stamps.com for quite a…
I have been with Stamps.com for quite a few years and I do not miss going to the Post Office. Its easy to print out my stamps and the Stamps.com service is great.
Reply from Stamps.com2026-07-20
Thank you for the loyalty and the kind words! We're so glad we've been able to save you those trips to the post office. We appreciate you sticking with us!
B
Brian J. · 1 review · Verified · Experienced 2026-07-16 ·
★★★★★
My issue is not with the website…
My issue is not with the website itself; it has to do with once I drop of our company mail. More times than not our priority mail is not scanned when received nor when delivered. I understand that things can be hectic when you have a lot of mail that need delivered, but when you are paying for a service, you expect for there to be tracking available. We deal with time sensitive documents that contain personal information. It is imperative that we have tracking on all items we mail and a delivery confirmation.
Reply from Stamps.com2026-07-17
Thank you for your feedback, and we completely understand how critical tracking and delivery confirmation are. We do want to clarify that once a package is in USPS's hands, the scanning of packages upon receipt and delivery is outside of our control. For concerns like this, we'd recommend contacting your local post office directly and escalating to the postmaster to investigate why packages aren't being scanned consistently. We've followed up in ticket 9922624 with additional information on who to reach out to for further assistance.
Do Not sign up for this service!!! I was signed up for a subscription when I signed up for an account. Saw the first charges on June 6,2026. I immediately went to my account and cancelled the subscription. It verified the cancellation and said I would lose access on June 5th. I did not ask for refund. On July 6th, I was charged again and now I cannot access the account. Filing fraudulent charges with my bank.
Reply from Stamps.com2026-07-14
Thank you for your feedback, and we sincerely apologize for the experience. We can confirm that your cancellation has been processed. If you have any further questions, please don't hesitate to reach out via ticket #9890885, and our team will be happy to help.
Integrating Stamps.com into my business has been such a timesaver. It also allows me to have a professional look to my mailings.
Reply from Stamps.com2026-07-14
Thank you for sharing! We're glad Stamps.com has been able to save you time and add a professional touch to your mailings. We appreciate the kind words!
Thank you for the kind words! We're happy to be there when you need us. We appreciate you sharing!
G
Geoff · 1 review · Experienced 2026-07-04 ·
★★★★★
They charge a monthly subscription for…
They charge a monthly subscription for 20.99 that they do not tell you about. When you try to dispute these monthly they refuse to reverse them. I then cancelled my subscription on 6/5/2026 and have documentation to prove it, they again charged me on 7/4/2026 for 20.99. They are a scam and will take as much money from you as they can. I would never use this service again!!!!
Reply from Stamps.com2026-07-08
Thank you for your feedback, and we sincerely apologize for the frustration. We want to make this right. We've reached out via Trustpilot to request your account information and are standing by to look into this as soon as we hear back from you!
