The experience is great.
Reply from Stamps.com2026-07-07
Thank you for sharing, we're glad to hear that!
About Stamps.com
Data updated- Website
- www.stamps.com
- Category
- Business Services
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 100% (46/46)
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Is Stamps.com legit?
Stamps.com (www.stamps.com) has a 3.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 43% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Scammers
Scammers, they will silently charge your account fo 21$ monthly! Avoid this scammers.
Reply from Stamps.com2026-07-06
Thank you for your feedback, and we're sorry to hear about your experience. We've reached out to request your account information and would love the opportunity to look into this further for you. Hoping to hear back soon!
I ordered stamps using my credit card 2…
I ordered stamps using my credit card 2 times each time my card was charged but my account was not credited for the purchase.
Reply from Stamps.com2026-07-06
Hi Lori, thank you for reaching out and bringing this to our attention! Our team has reached out in ticket 9861077 to the email on your account with details regarding this. If you have further questions, please don't hesitate to respond and we'll be happy to help!
A Masterclass in Dysfunction and Decline
Stamps.com has become one of the most consistently disappointing services I have ever used. It is astonishing how a company built around something as straightforward as printing postage can turn the entire process into a maze of errors, crashes, and frustration. Every interaction with this platform feels like a reminder that the people running it have lost control of their own product. The software is unstable, unpredictable, and clearly not tested before updates are pushed out. Features that worked yesterday suddenly break today. Printing options malfunction or disappear. The interface behaves like it was designed by a committee that never actually used the program. Every “upgrade” they release somehow manages to make the experience worse — slower, more confusing, and more unreliable. It’s remarkable how consistently they downgrade their own service. The website is no better. Pages fail to load, buttons don’t respond, and the entire platform feels like it’s held together by guesswork. The system only works properly on certain browsers, and even then, only when it feels like cooperating. Instead of fixing long‑standing issues, Stamps.com keeps layering on new problems, as if hoping users won’t notice the growing pile of dysfunction. Customer support is equally ineffective. You’re met with canned responses, vague instructions, and no meaningful solutions. The support system feels designed to deflect responsibility rather than resolve anything. It’s clear the company is not listening to users, not addressing core issues, and not investing in making the service functional. Stamps.com has become a cautionary tale of what happens when a company stops maintaining its own product. The platform is unreliable, outdated, and frustrating to use. Every change they make is a step backward, and the leadership appears completely disconnected from the reality of how poorly the service performs. If you rely on consistent, functional postage printing, Stamps.com is no longer a trustworthy option. The service has deteriorated to the point where it creates more problems than it solves.
Reply from Stamps.com2026-06-30
Hey John, thank you for taking the time to share your experience, and we sincerely apologize for the frustration. We understand how critical a reliable postage platform is, and the issues you've described are not the experience we want for our customers. Our team has followed up in ticket #9834874 with additional information regarding the concerns you raised. Please don't hesitate to respond there, and we'll be happy to continue working through this with you.
***DO NOT USE THIS COMPANY***I have…
***DO NOT USE THIS COMPANY***I have never dealt with a more billing shady company. I did not want to even put one star. I purchased a small,promotional item and did not join anything further. I was subsequently charged $44.95 for a membership. Two and a half months later, after emailing and calling everyday, they mailed a check. I deposited it and received an email from my bank the check returned for IN EFFICIENT FUNDS!!!!!! Another month later, I am waiting for a replacement check. The middleman agents were very nice but the company billing tactics are horrendous and untrustworthy! I have read several reviews regarding deplorable billing issues. BEWARE!!!
Reply from Stamps.com2026-06-30
Hi Stephanie, thank you for sharing your experience, and we sincerely apologize for everything you've been through. This is absolutely not the standard we hold ourselves to. We've reached out to request your account information through Trustpilot and would like to dig into this further to make sure we get this resolved for you. We hope to hear back from you soon!
Couldn't be more disappointed
We wanted to see if Stamps worked for our business but had to subscribe just to try it out. Red flag. We then got charged $20 after shipping absolutely nothing. Canceled and got "no problem, we'll cancel your subscription, but first we'll charge you another $20 for something you just told us you don't want." That's a new one. Can you wind your way through their support system to claw back that $20? Probably. But why should you have to?? I'd rather spend less time on here telling people to stay away. Checked out PirateShip, instead. No sign-up fee, no subscription, no hassle. Cheap printing from home for USPS, FedEx, and UPS. Sound like an ad? Happily. In 2026, why would anyone use a subscription service with fewer features and more hassle??
Reply from Stamps.com2026-06-29
Thank you for your feedback, and we're sorry to hear the experience didn't go as expected. We understand how frustrating it is to feel charged without getting value in return. We've reached out via Trustpilot to request your account information and would love the opportunity to see what we can do to help. We hope to hear back from you soon!
Convenience
Reply from Stamps.com2026-06-29
Thank you for the kind words! Convenience is what we're all about. We appreciate you sharing!
Convenient
Convenient no waiting in line at post office
Reply from Stamps.com2026-06-26
That's exactly what we're here for! Thank you for sharing. We appreciate the kind words!
I was told I would not be charged and…
I was told I would not be charged and was charged 😡
Reply from Stamps.com2026-06-26
Hi Reinaldo, thank you for reaching out and bringing this experience to our attention! Our team has followed up with you in ticket 9824614. If you have further questions, please don't hesitate to respond there and we'll be happy to help!
They charge you every month whether you…
They charge you every month whether you use it or not and they are not clear that you are being charged a subscription fee with no value. I put $20 in my account and never used it because it's not user friendly so I switched to CML instead and love it. No subscription fee.
Reply from Stamps.com2026-06-26
Thank you for your feedback, and we're sorry to hear the experience didn't work out. We understand how frustrating it is to be charged for a service you weren't getting value from, and we appreciate you taking the time to share. We have requested your account information via this review. Please respond there so our team can get in touch should you need anything else from us!
Competitive shipping options
Allowing the platform to be competitive has been a huge advantage; giving you comparisons of best shipping option.
Reply from Stamps.com2026-06-29
Thank you for the feedback! Having the ability to compare shipping options and find the best rate is one of our favorite features, too. We appreciate you sharing!
Easy convenience of going top Post…
Easy convenience of going top Post Office and waiting in line or driving in traffic.
Reply from Stamps.com2026-06-29
That's exactly what we're here for — thank you for sharing!
Service and selection of products…
Service and selection of products available
Reply from Stamps.com2026-06-24
Thank you for the kind words! We're glad the service and product selection have hit the mark. We appreciate you sharing!
Got charged a $20 montly fee for…
Got charged a $20 montly fee for several months when i just used their service once and never intended to get a membership. Even after i tried to cancel the subscription (which i never setup) i got charged one monthly fee again today. Avoid this site if you just need a shipping label.
Reply from Stamps.com2026-06-23
Hi Jun, thank you for reaching out and for bringing this experience to our attention! Our team has located your account and ensured it's closed (this was completed on 6/19). We have also followed up with more information in ticket 9810377. Please respond there if you have further questions!
Great experience I recommend it highly
Reply from Stamps.com2026-06-23
Thank you for the recommendation, we're so glad to hear it! We appreciate you taking the time to share!
I like not having to go to the Post…
I like not having to go to the Post Office
Reply from Stamps.com2026-06-22
That's exactly what we're here for! Thank you for sharing. We're glad we've been able to save you the trip. We appreciate the kind words!
Trash company. Overcharge frequently. Cancel membership
After using them for several years we decided to cut the cord. Frequent overcharges for packages. 2# package later gets billed for 11#. There isn’t a rounding error there. That’s theft and fraud. I wish there were more things you could do to recover stolen money. Stay far far away from the criminals.
Reply from Stamps.com2026-06-22
Thank you for sharing your experience, and we're sorry to hear about the billing discrepancies you encountered. We completely understand how alarming and frustrating that must be, especially after years of being a loyal customer. We take concerns like this seriously and want to look into this further. We've reached out via Trustpilot to request your account information and look forward to hearing back so we can dig in.
User friendly and meets all our postage…
User friendly and meets all our postage needs with efficiency. Good value.
Reply from Stamps.com2026-06-18
Thank you for the great feedback! We're happy to hear Stamps.com has been a reliable and efficient solution for your postage needs. We appreciate your support!
Easy to navigate website
Reply from Stamps.com2026-06-18
Thank you for the kind words! We're glad to hear you're finding the site easy to navigate. We appreciate you taking the time to share your experience!
I went to stamps.com and purchased five…
I went to stamps.com and purchased five first class stamps. Now a month later they billed me 19.99 for my monthly charge. I had canceled previous online and did again today without receiving email confirmation. I will never buy from them or recommend that anyone else does. The worst!
Reply from Stamps.com2026-06-22
Thank you for your feedback, and we're sorry to hear about the unexpected charge and the trouble with the cancellation process. That's understandably frustrating. We've reached out via Trustpilot to request your account information and are standing by to look into this further as soon as we hear back from you. Hoping to hear back shortly!