Stamps.com (www.stamps.com) has a 3.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 43% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
EDIT: I WAS FULLY REFUNDED AFTER REACHING OUT TO A SERVICE AGENT. They will refund you as long as you are polite.
I still think the billing is a bit predatory, keep your eye out, but they are actually a better company than I expected. 1 star --> 4 stars. Thanks Jay at customer support
I signed up for an account to ship something to one of my friends, this ended up falling through, and thought I wouldn't be charged unless I actually bought a postage label. Unfortunately for me, this is not the case. As soon as you sign up you automatically commit to $20.99 per month, which I didn't know. Canceling your account is also incredibly complicated, requiring many layers of configuration depth.
Reply from Stamps.com2026-06-22
Thank you so much for updating your review, and we're thrilled to hear Jay was able to get this resolved for you! We'll be sure to pass your kind words along to him. We also appreciate the candid feedback regarding the billing and cancellation process. That's valuable insight we'll make sure gets to the right teams. We hope to have the opportunity to win you back in the future!
I have a new (6 mos) Epson Ink Jet printer.
Signed up to print a UPS shipping label have a CC to charge.
1.5 hrs…the site does say you can’t print a SAMPLE UPS label. Well, it’s a miracle, cause I did! Big BOLD letters SAMPLE! I may not be bright but can’t make up “Joe Shipper”. I “chat” w Russell S it says printed on the screen, who wrote his name was Tom? No suspicious? And he says no, you didn’t print a sample. I’m thinking Dude, you don’t know your name, and I’m looking right at it!
Arris on phone, RUDE! So, I thought fine, load the APP. It wanted my DOB, what for! I did it. Suddenly biometrics try to load. THATS IT! DONE. Shut my phone down, sign on again, delete APP, call again, close account and request a refund w George who was professional. 4-6 weeks for my $13.05 refund.
Absolutely don’t recommend.
Reply from Stamps.com2026-06-22
Thank you for sharing your experience, and we sincerely apologize for the frustration. The interaction you had with our support team fell well below the standard we hold ourselves to, and we completely understand why that experience left you feeling the way you did. We're glad George was able to assist with closing your account and processing your refund, and we appreciate your patience while that is handled. Your feedback will be passed along to the appropriate teams.
I can print my own postage at home without having to go to the post office and I can even ship via UPS which is more dependable that the post office.
Reply from Stamps.com2026-06-18
Thank you for sharing! That's exactly what we're here for: saving you the trip to the post office and giving you flexible options like UPS right from home. We appreciate you taking the time to leave a review!
Deceptive business practices and predatory subscription charges with no invoicing to bring attention to a trial that has converted to a paid subscription. Refund was issued and check from company bounced. No services were ever utilized and no value was delivered to the consumer.
Reply from Stamps.com2026-06-18
Thank you for your feedback, and we sincerely apologize for the frustration this experience has caused. We've located your ticket #9480876, and our team will be following up with you shortly to check on the status of the check for the refund. We appreciate your patience!
Easy web site to use; you make it so easy; thank you! :-)
Reply from Stamps.com2026-06-18
Thank you so much for the kind words! We're thrilled to hear you're finding the site easy to use. That's exactly what we aim for. We appreciate you taking the time to share!
Make sure to call them can cancel because when you try the trail it automatically signs you up for the pro. And if you don’t call and cancel they keep charging you. I woke up today and 830$ was gone from my checking account. The did refund 125 supposedly. But it’s a nightmare. Just go to the usps website. This is not worth your time or money
Reply from Stamps.com2026-06-22
Thank you for sharing your experience, and we're truly sorry to hear about the unexpected charges. We understand how stressful that must have been. This is not the experience we want for our customers, and we want to help get this sorted. We've reached out via Trustpilot to request your account information and are standing by to assist as soon as we hear back from you.
Misleading and unhelpful.
This is an extremely misleading service where even by just enquiring about a single shipping label and engaging with the website, you can inadvertently sign up for a 20$/month service fee and its very difficult to cancel. They will not offer a refund if this happens to you.
Reply from Stamps.com2026-06-22
Thank you for your feedback, and we're sorry to hear about the confusion surrounding the subscription. We understand how frustrating that experience can be. Our team will be following up via the ticket you provided to clarify further and work toward a resolution.
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Chris Cook · 2 reviews · Experienced 2026-06-02 ·
★★★★★
The automatic monthly charge is a ripoff
The automatic monthly service charge is a ripoff. I only needed to send certified mail 2s and was not interested in any monthly service as would be the case for most people but missed cancelling said service until the charge showed up on my credit card. $21 per month for what exactly??
Reply from Stamps.com2026-06-22
Thank you for your feedback, and we're sorry to hear the monthly subscription wasn't made clear on your signup. We understand how frustrating an unexpected charge can be. We've reached out via Trustpilot to request your account information and look forward to hearing back so we can work toward a resolution for you.
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Christi Essigmann · 1 review · Experienced 2026-05-30 ·
★★★★★
Jammed my printer first try.
Reply from Stamps.com2026-06-01
Hi Christi,
I'm so sorry about the frustrating experience. As verified in our response today via a separate channel of communication, your experience is important to us and we have applied a postage credit of $22.67 to your postage balance. If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in.
I'm very sorry to hear this issue occurred with your printer. We'd like to help. Please give us a call at 888-434-0055 or email us at [email protected] so we can set up a technical callback for you. -Sincerely, Paul
I was able to get a quick refund for my stamps that didn’t print correctly, and/or didn’t print at all! Representative was very understanding and compassionate in my unique situation!
Reply from Stamps.com2026-06-01
Hi Ms. Jones,
We're so glad we could assist you quickly with your stamps. We appreciate your kind words about our representative's understanding and compassion. Thank you for your positive feedback!
-Sincerely,
Paul
The ease and convenience in using the service. We mail a large amount of items and going to the Post office and buying stamps would take a lot of time.
Reply from Stamps.com2026-05-29
Hi Carmellia,
We're so glad to hear our service provides such convenience for your large volume of mailings, saving you valuable time. Thank you for your positive feedback!
Sincerely,
Paul
S
Sue · 1 review · Verified · Experienced 2026-05-18 ·
★★★★★
excellent customer service
Reply from Stamps.com2026-05-28
We are so happy our team met your satisfaction, Sue! Thank you for your kind feedback! -Sincerely, Paul
X
Xuan · 1 review · Verified · Experienced 2026-05-20 ·
★★★★★
The stamp save time to post office trip
Reply from Stamps.com2026-05-28
We're glad to hear we saved you time, Xuan. Thank you for your feedback! -Sincerely, Paul
I save myself so much time and stress using stamps.com. No more long waits in line at the post office to say nothing of saving money on mailings.
The website is easy to navigate and use and any problems I may have experienced in the past were quickly resolved.
Reply from Stamps.com2026-05-27
Hi Miki,
We're so glad to hear that our service saves you time and stress, and that you find our website easy to use. Your positive feedback about our support team is also much appreciated!
Sincerely,
Paul
M
Mike Watkins · 1 review · Experienced 2026-05-26 ·
★★★★★
Another so-called "help" line with poor speakers of English!
I could not add balance from my credit card. I had the label ready to print. Usually when I need to add to my Stamps.com balance, I get a screen telling me to do so. this time I repeatedly got an error message. I phoned Stamps.com "help" and got a person who does not speak English clearly. She also could not seem to help get through the issue. Then I was disconnected.
Reply from Stamps.com2026-05-27
Dear Mike,
Thank you for taking the time to share your experience with us and I'm truly sorry it was such a frustrating one.
The error you encountered during the payment process is something we take seriously, and our technical team can investigate further for you. We’d be happy to help further. I'd like to locate your account and obtain further assistance for you. Please DM us your Stamps.com account information or email us at [email protected]. I also want to sincerely apologize for your experience with our support line. Every customer deserves clear, effective assistance. Once we locate your account, rest assured we will review this interaction thoroughly.
-Sincerely,
Paul
Hi Diane! We're happy to hear we made tax season easier for you!
Thanks for your kind words!
-Sincerely,
Paul
K
KIF · 4 reviews · Experienced 2026-05-21 ·
★★★★★
Stamps.com Makes Refunds VERY Difficult Now
Stamps.com is declining is service. They now make it difficult to request refund on bad postage labels.
You have to download a FORM and fill it out and send it in. HOW many busy business people have to much to do to do that?
CLEVER way to increase profit and income. Nasty way to do it.
Reply from Stamps.com2026-05-27
Hi KIF,
Thank you for your feedback and we apologize for the frustration. We'd like to make sure you have the correct information. We do not profit from postage fund sales or prints. Postage funds are purchased from the USPS, not Stamps.com. Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage. We want to assure you that we do not keep or withhold any postage funds.
All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS. We appreciate your patience as we work to resolve this matter on your behalf.
Mail-in requests have always been required for postage labels with no embedded tracking and we apologize for the misunderstanding on that. e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within 10-12 weeks of receipt of claim. If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
Sincerely,
Paul
Hi Cheryl!
We're happy to hear you find our service convenient! We appreciate your feedback!
Sincerely,
Paul
T
Tiffany Howard · 1 review · Experienced 2026-05-20 ·
★★★★★
Broken website and Non-existant costomer service
Firstly, you are required to put money into an account and subscribe to a monthly service even if you only want to do a single transaction.
Then, you cannot cancel the subscription. Every time you click the cancel subscription button, the page just reloads. I have tried it at least 2 dozen times.
AND - when you would like someone to help and attempt to contact costomer service, you get an AI assistant. Evidently it is only pre-programed with about 3 responses. First, it tells you how to do it yourself on the webpage. Ok, fair, no problem. Except - the website isn't working, so now it's stuck. If you ask to speak to a person, or some variation of that, it now encounters another problem.
The AI chat tells me to log in so it can help me with my account. So, I log in, but that opens another tab. Fine, I go back, but I'm not logged in. I go to the new tab where I AM logged in and click help to get back to the chat. But that opens in a new tab and I'm not logged in on that tab. And around and around we go...
SO - finally the AI assistant sends me to a place where I can send an email. Which I do and I include a screen recording of the issue. What do I get in my inbox? An auto reply with instructions on how to cancel my account on their website.
Vicious circles. I am so sorry I used this site instead of walking my extremely heavy package down to the post office. Be extremely wary.
Reply from Stamps.com2026-05-21
Hi Tiffany,
Thank you for taking the time to share your experience and we're truly sorry it was this frustrating. That's not the experience anyone should have. We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.
We want to make this right for you directly. Please reach out to us at [email protected] and reference this review, and I will personally ensure your subscription is cancelled and any other issues are addressed promptly.
We're also flagging the technical issues you encountered (the cancellation page reload bug and the login loop in our chat) to our product team immediately.
Again, we're sorry for the time and frustration this caused you.
Sincerely,
Paul
