Stamps.com (www.stamps.com) has a 3.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 43% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
MTVFD · 1 review · Experienced 2026-02-18 ·
★★★★★
Avoid if you print in volume.
We signed up as a fire department to mail our sponsorship letters. We were not able to print anything for numerous days. We followed all of their troubleshooting steps, called tech support which said "We are currently experiencing issues with some customers printing stamps" for several days, finally we made it through to customer support. We spent over an hour troubleshooting the issue. They blamed it on anti-virus software on a single computed although we tried it on three of our department computers that just ran standard Microsoft antivirus and it would not work. Anytime we tried printing envelopes it would just spin. The tech support team came to the determination that you should only print up to five different addresses at a time. Clearly if you are looking for a time-saving platform, this is not it.
Reply from Stamps.com2026-02-19
Hi,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration. We understand how critical reliable printing capabilities are and we apologize that the recommended troubleshooting steps did not resolve your issue. Your feedback about the envelope printing spinning and the limitation of printing only a small number of locations at a time is especially important. We understand that you rely on our platform to save time, and we regret that your experience did not reflect that expectation. Thank you again for your candid feedback. If you're open to it, we'd like to troubleshoot this further for you with a senior technician. Please contact us at [email protected] so we can set up a callback. -Sincerely, Paul
pretty reliable. The new desktop version has a fault which creates an inability to mail internationally. The older desktop version still works.
Reply from Stamps.com2025-12-19
Hi Robert,
Thank you for your feedback and I apologize for the frustration with this. I do show that your issue has been escalated with our development team. Rest assured that we are working on resolving this as quickly as possible. We appreciate your feedback!
-Sincerely, Paul
Very simple to use - wonderful to have at the tip of my fingers for my E-Bay storefront. The only issue I run into is that sometimes the log-in can be glitchy, but it's not an issue that would keep me from using it. I love to have all my history listed on what I ship.
Reply from Stamps.com2025-12-05
Hi Christine,
We're happy to hear that our platform is very simple for your eBay storefront. We appreciate your feedback regarding the login issues. We can certainly help you further with this Please give us a call at 888-434-0055 or email us at [email protected] so we can set up a technical callback for you. We're glad you find the shipping history helpful! -Sincerely, Paul
I have to unplug and reboot my scale every time I use it. Additionally, whenever I attempt to add postage, I receive an error code, but the postage is added within a couple of hours. I usually need to print stamps at the time that I add postage.
Reply from Stamps.com2025-12-02
Hi Lorna,
We sincerely apologize for the experience. We'd like to help further with these issues. Having to unplug and reboot your scale each time you use it isn’t expected behavior. We would recommend making sure the scale’s cable is firmly connected on both ends. If possible, try a different USB port or power outlet. After rebooting the scale, close and reopen the mailing software you’re using. This can help re-establish communication between the scale and the system.
When you see the error code while adding postage, could you provide us with the exact code? This will help us pinpoint the cause. Even though the postage is eventually added, you should be able to use it immediately, so we definitely want to correct this behavior. We'd like to help. Please give us a call at 888-434-0055 or email us at [email protected] so we can set up a technical callback for you.
-Sincerely,
Paul
