Stamps.com (www.stamps.com) has a 3.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 43% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
L
Laura · 1 review · Verified · Experienced 2026-05-11 ·
★★★★★
I have used stamps.com for many years
I have used stamps.com for many years. They have made it so much more expensive with negative services. I needed a refund for postage because the electricity went out and i could not reprint. They would not do it over the phone . I mailed it in as instructed and it has been almost three months and it has not been refunded. They used to have a very modest monthly fee for small users. But now it is very expensive.
Reply from Stamps.com2026-05-19
Hi Laura,
I sincerely apologize for the experience. Checking on this for you, I do show one pending request for a misprint for you for $2.72 and rest assured that I have credited this for you. We take your feedback seriously and we would like to make your experience with us a good one. If we can help further, please let us know by emailing [email protected]. We apologize for any delay regarding your misprint request. All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS.
Sincerely,
Paul
G
G W · 6 reviews · Verified · Experienced 2026-05-11 ·
★★★★★
Fast & Easy
Reliable, cool looking stamps, fast & easy.
Reply from Stamps.com2026-05-19
Hi GW,
We are so glad you enjoyed our stamps! Thank you for your wonderful feedback!
Sincerely,
Paul
They make everything take 2-3 days longer to get. Don't use and avoid businesses that do.
Reply from Stamps.com2026-05-27
Hi Brandon,
I'm really sorry to hear that. That’s understandably frustrating. While we don’t handle the delivery process directly, as we do not deliver packages or handle delivery in any way, if you're a customer of ours, we’d be happy to look into this further and help however we can. Could you please contact us at [email protected] with further details? Thank you for bringing this to our attention!
Best regards,
Paul
J
Jennifer Babitzke · 1 review · Experienced 2026-05-16 ·
★★★★★
If I could give less than 1 star I…
If I could give less than 1 star I would. If you are not a business, do not use Stamps.com. I know it is a pain to buy stamps and make the trip to the Post Office, but I have been so disappointed with this service since I started using it (for personal use.)
First, they charge a monthly fee ON TOP OFF the money you have to load into the account to pay for stamps. The subscription fee does not goes toward postage.
Second, I have lost money on stamps that did not print correctly. They do allow for reprints, but for whatever reason, the stamp would not print on the sheet that I had loaded. After loading a different sheet with a different serial number, it would not allow me to reprint and.... money lost.
Third, I've also heard from people I've sent letters to that the mail has taken an exceedingly long time to arrive. Friends who use the service... it was sent on 5/2/26 and postmarked 5/8. I did not receive it until 5/15 and we live in the same state, 3 hours away from each other. One recipient of flyers I sent out said it took over two months to receive the flyer. I don't know why it takes so long to send a letter.
Lastly, when I attempted to cancel my service before my next billing cycle, the website popped up a message saying something like, "We don't want you to go. Would you like to sign up for the $0 subscription plan and just pay for the postage you use." I thought, "Sure, that sounds like a good deal" and this would allow me to still have the convenience of not having to go to the post office. However, when my next billing cycle rolled around, yep, they charged the normal $21 subscription fee. Clearly, this is just a bait and switch to keep getting more money out of their customers. So now I have a service I don't use for another month, I'm out another $21 subscription fee and another $10 that was loaded into my account to pay for postage. Oh, also, they don't apparently refund anything less than $25 that is left in the account for postage, and even then, it can take up to 8 weeks to get it refunded, if it actually ever does. I have lost all faith in the integrity of this company.
Reply from Stamps.com2026-05-18
Hi Jennifer,
Thank you for taking the time to share your feedback. We're truly sorry to hear your experience hasn't met your expectations.
While the monthly service fee does provide unlimited access to your Stamps.com account, it does not add postage funds to your account. We apologize for the misunderstanding regarding this. Rest assured that we do offer the ability for customers to request and refund postage if a misprint occurs. We also offer a free tech line to support and diagnose any printing issues customers may be having. We are sorry that we did not have the opportunity to assist you further with these issues.
We’re sorry to hear there may have been some confusion about our refund policy and we want to make sure you have the correct information. We do refund amounts under $25. Upon account closure, we refund purchased postage balance remaining in the account. Postage balance refunds upon account closures do not take 8 weeks. Once an account is closed, you can typically expect it to be processed within 3-5 business days.
We want to assure you that using our PC Postage service has no impact on your delivery times. Once your postage is applied and your shipment is handed off, it enters the standard USPS mail stream and is handled exactly as it would be through any other postage method. All packages are processed and delivered by USPS according to their standard shipping and processing timelines, so you can expect the same reliable service you're used to.
In regard to the billing cycles and the $0 subscription plan, as stated in our Terms of Use, we bill at the end of the cycle for the cycle you started with. When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.
We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.
However, your satisfaction is very important to us and we have determined that a refund will be given. We have issued a refund in the amount of $62.97 to your credit card. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement.
If we can clarify further, please let us know.
Sincerely,
Paul
Stamps.com makes it far too easy to miss their monthly subscription fee. It's poorly disclosed, and they send zero email notifications or statements about it — even when there's no activity on the account.
Yet every single postage purchase triggers an immediate confirmation email. How can they notify me for tiny purchases but not for charging me $15–$20+ every month?
I only noticed because I checked my credit card. Very deceptive billing practice. Had to contact support to finally cancel.
Won’t use them again. SCAM! Watch your statements carefully.
Reply from Stamps.com2026-05-13
Hi Katya,
Transparency is something we take seriously. Thanks for your feedback. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.
We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.
The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It’s a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions
We never charge people without their full agreement during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it’s not based on usage of the software, but rather on having access to using it.
We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
Your satisfaction is important to us! Rest assured, we have issued a courtesy refund in the amount of $100.00 to your credit card.
Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement.
If we can help you any further, please let us know.
Sincerely,
Paul
Sometimes it is difficult to log back in, but other than that, always have rated the service high
Reply from Stamps.com2026-05-14
Hi Nick,
Thank you so much for your kind words and continued support. It truly means a lot to us! We're sorry to hear that logging back in has been a challenge at times. That's definitely something we want to make as smooth as possible for you. A few things that may help:
• Using the "Remember My Email or Username" option at login
• Resetting your password if you're experiencing repeated issues
• Clearing your browser cache or trying a different browser
If the problem persists, we'd love to dig into it and get it resolved for you. We'd like to help. Please give us a call at 888-434-0055 or email us at [email protected] so we can set up a technical callback for you.
-Sincerely,
Paul
J
Jean · 2 reviews · Experienced 2026-05-12 ·
★★★★★
Billing for unnecessary fees
I had to have a Stamps.com account to run my business Shipping Easy account. I was billed monthly fees for both (totaled over $50 mo - was not told I didn't need to continue with the paid version of Stamps.com). I never received a monthly invoice, never notified of upcoming charges or yearly renewals. Did not take responsibility for lack of contact - cancelling was difficult. Will be looking to move to a different shipping partner for my business that does not use Stamps.com. Unfortunate since I am very happy with Shipping Easy.
Reply from Stamps.com2026-05-13
Hi Jean,
We are sorry to hear that you had such an upsetting experience. We'd like to locate your account and obtain further assistance for you. Please email us at [email protected]
Transparency is important to us. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they’ve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process.
During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
We do apologize for the misunderstanding and experience, and we are happy to help further.
Sincerely,
Paul
C
C. · 1 review · Verified · Experienced 2026-05-11 ·
★★★★★
It’s there when I need it and works good
Reply from Stamps.com2026-05-12
Hi C,
We appreciate you taking the time to share your experience. We're happy to hear that it works well for you when needed! -Sincerely, Paul
J
Jesus Hi · 1 review · Experienced 2026-04-09 ·
★★★★★
Complete scam
Complete scam, use any other site than stamps.com, they will funnel as much money as they can from you.
Reply from Stamps.com2026-05-11
Hi Jesus,
Thank you for taking the time to share your feedback and we're genuinely sorry to hear about your experience. We never want any customer to feel taken advantage of, and we take concerns like yours seriously. We'd love the opportunity to understand exactly what happened and make things right. Could you reach out to us directly at [email protected]?
To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they’ve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process.
During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
Sincerely,
Paul
D
Donna · 1 review · Verified · Experienced 2026-05-11 ·
★★★★★
A Time Saver
Reply from Stamps.com2026-05-12
Hi Donna,
That's what we like to hear! Time saving is what we aim for!
-Sincerely, Paul
M
Mo · 6 reviews · Experienced 2026-03-18 ·
★★★★★
Signed up for a free trial account
Signed up for a free trial account, after that I read the reviews and was disappointed so downgraded my account to free account in less than 48 hours,
Free trial was 30 days, and I cancelled within 48 hours,
But I’m being charged !!!
Unfortunately I used my crypto.com credit card which is from comenity bank ( garbage) and have no hope for dispute!
Had to burn my card to ensure they are not able to charge me again!
Reply from Stamps.com2026-05-11
Hi Mo,
We apologize for the experience and for the misunderstanding. We’d be happy to help further. We'd like to locate your account and obtain further assistance for you. Please email us at [email protected]
In regard to free plan switches, to clarify, and as indicated in the email confirmations, we bill at the end of the cycle for the cycle you started with. When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.
The charge you were seeing was for the old plan rate, the previous month of service. We always bill at the end of our cycles, so the charge you are seeing is for the previous cycle of service.
If we can clarify further, please let me know.
Sincerely,
Paul
If I could provide ZERO stars, I would. This is the absolute worst company to deal with. Their system is faulty and does not work correctly.
I have experienced numerous issues with their website and their app. They are constantly trying to find workarounds for several issues, but they are only temporary solutions.
Working in IT myself, I have performed all troubleshooting (clearing cache & cookies), using different browsers, closing tabs, closing windows, going in incognito mode, and even tried using the app versus the website numerous times!!!
Ultimately, you end up having to call them to get help, which only proves to be more wasted time because you end up speaking with a representative who doesn't know what they are doing and just ends up wasting much more of your time. They spend most of their time apologizing rather than addressing actual concerns or addressing the issue, or providing resolutions.
This requires a callback from a supervisor for further assistance since the reps cannot assist with literally anything. They are literally on payroll just to answer phones, so you feel like you're going to get help, but they never actually provide any help.
Representatives also constantly talk over you, so you have to constantly stop and repeat yourself, literally dozens of times; further delaying matters immensely.
Then, when you are promised a supervisor will contact you within 2-4 hours, and you wait 5-6 hours with no callback, you call them to find out what is going on, only to learn the previous representative never submitted the callback request.
Not to mention the other issues I have experienced.
Not getting funds added to my account.
Software issues with the website not allowing access to shipping tools, and being forced to use the app.
Trying to update payment methods, but their site is too slow and times out.
Trying to update payment methods using the app, and it prompts you that your payment method was added successfully, only to not see that it was added; and performing the steps numerous times both on the web using different search engines and numerous times using the app.
Then being asked to take screenshots and provide it to them, which I had done more times than I can count, just for them to say they've passed it along to IT and someone will get back with you via email.
Then, to make matters worse, their so-called IT department only makes matters even worse by actually creating ADDITIONAL issues that weren't there previously, and not being capable of correcting the issues that they themselves created.
While I like the concept of Stamps.com, their platform is unreliable, their IT department is incapable & unqualified, and their customer service is absolutely horrible!
AWFUL EXPERIENCES, time and time again! I was only with them for 3 weeks, but it was 3 weeks' worth of headaches, continuous phone calls, and lengthy phone calls lasting several hours each time. Three weeks too long! Find another platform, you will thank me later, or curse yourself for not listening to me.
Reply from Stamps.com2026-05-06
Hi Ashley,
We appreciate you taking the time to provide such candid feedback. We sincerely apologize for the experience. We want to make this right. The issues you have detailed are serious, and we would like to immediately find your account to investigate the details of your experience, including the system and support issues.
To ensure we can take ownership of this situation and begin the necessary steps to rectify it, please reply with your account number or the email address associated with your Stamps.com account. You may email us at:
[email protected]
Unfortunately, we were unable to locate your account with the information provided. Please email us the username of the account, or the person's full name, email address, or phone number as registered on the account. Once we have this information, we'll be glad to help answer any questions you may have.
Thank you again for providing this honest and detailed account of your frustrations. We are committed to making this right for you.
-Sincerely,
Paul
R
Richard · 1 review · Verified · Experienced 2026-05-04 ·
★★★★★
Surveys
Surveys-hate them
Reply from Stamps.com2026-05-05
Hi Richard,
Thanks for that feedback! Getting survey requests frequently, especially after every interaction, can be frustrating. We only send them because your input is truly valuable and helps us improve the quality of our service.
-Sincerely,
Paul
They advertise that they offer certified mail but they do not, you will waste a bunch of time looking for services they claim to offer but do not. They also do not respect their users by not allowing you to cancel subscription on their website they make you waste more time by contacting customer support.
There reply is a blatant. Lie i spent 20 minutes trying to use certified mail and having my ai agent parse their website to ultimately tell me that you cannot access it from their website you must download there desktop software. I waited more time on their website trying to figure this out than i did standing in line at the post office. Do not ever use this service i paid $21 for a monthly subscription on the premise of false advertisement because they purposefully make it hard to cancel by requiring contacting customer support during buisness hours. I hope a politician makes this practice illegal. There are plenty of other options that do not require a subscription. Note, while on the phone i was able to get the refund for the charge. So i bumped the review up to 2 star. but i should have been able to immediately cancel my account through the website when i first realized i would not use it. I should never have had to call them.
Reply from Stamps.com2026-05-04
Hi Tyler,
Thank you for your feedback. We apologize for the experience. Rest assured that we offer Certified Mail, as promised, and we offer two methods of adding this service. For ease of use, we make electronic forms and services available. If you prefer more traditional methods, you can always manually complete forms for USPS Certified Mail, Registered Mail, or similar service forms that attach to a regular mailpiece. You just have to obtain and handwrite the postal forms yourself. We are sorry that we did not have the opportunity to assist you further with this issue.
We do offer various means to cancel, including phone, email, and online methods. We respect your feedback and we'd be happy to assist you with account cancellation. We’d be happy to help further. We'd like to locate your account and obtain further assistance for you. Please email us at [email protected].
Sincerely,
Paul
G
Gage Williams · 4 reviews · Experienced 2026-05-02 ·
★★★★★
Be very careful before using this…
Be very careful before using this postage service.
Stamps.com is a subscription scam model. They continued to bill me for several months after cancellation of my subscription.
There are many others online that have been scammed by stamps.com in this way.
Do not use this company!
Reply from Stamps.com2026-05-04
Hi Gage,
We apologize for the experience! Reviewing this issue, we show that the account was closed on May 2, 2026. We apologize for any misunderstanding. Thank you for contacting Stamps.com. Rest assured that we have refunded $83.96 to you today. We have closed your account. We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/31/2026.
The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It’s a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service.
We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
If we can help you any further, please let us know.
Sincerely,
Paul
HORRENDOUSLY slow website. Made an account to see if it would be right for me and my business, decided to pursue another company’s service. A few months later I find out I’ve been charged for their $20 monthly subscription that I NEVER signed up for. No idea how they got my card, but I immediately closed my account. Super shady and not worth the trouble.
Reply from Stamps.com2026-05-04
Hi, we apologize for the experience and we'd like to help. Please email us at [email protected]. We'd like to locate your account and obtain further assistance for you. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they’ve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process.
During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
Sincerely,
Paul
M
Michael Novotny · 17 reviews · Experienced 2026-04-30 ·
★★★★★
I use this website daily and I HATE it.
I have used this website daily for almost 10 years. I HATE IT. But, it's still slightly cheaper than using USPS.com.
Why do I hate it ?
extremely clunky and slow. It's not my PC or internet. New PC and fiber internet. It's the website itself.
You log in, then there's a wait screen. You paste in the address and there's another wait screen, you put in the weight another wait screen, so on and so forth. The really irritating one is when you click each drop down menu there's a wait screen. WHY ?
My newest complaint is they took away the receipt feature. What good does it do me to print out a bunch of shipping labels to save time and then have to go and physically write each tracking number down on each work order. No thanks. I've been having to do that for over a week and I'm fed up already. FIX YOU RECEIPT button. Jeez.
Lastly and my biggest complain. After ALL the wait screen and manually putting in settings (that you should be able to save in a profile) then there's the ever shifting pricing.
put in all the info, hit all the check boxes and it says it will be "$x.xx" much. Then you hit the print button and guess what......ANOTHER wait screen and it just randomly decides whether it's gonna charge you more or not. I get it I'm in Oklahoma where gambling is legal but if I want to gamble I'll drive to the casino. Fix your junk website it's 2026 not 1996.
Reply from Stamps.com2026-05-04
Hi Michael,
Thank you for reaching out to us. I am so sorry to hear about your experience, and I can definitely see where you’re coming from. Technical issues and frustrating interactions can be so frustrating, and I regret that our service has led you to feel this way. We hope we can restore your confidence in Stamps.com. We want to make sure we resolve this for you completely. In regard to the print receipt issue you describe, this is a newly detected known issue and rest assured that our engineering and tech teams are working on resolving this. Temporarily reverting to a previous version can resolve this and we can work with you on this. Please email us at [email protected] so we can set up a technical callback for you. We can also review the web page slowness issue for you. I hope this resolution will improve your view of doing business with us. In regard to the rate calculation, our interface will provide the finalized amount based on criteria such as mail class, destination, mailpiece, and weight.
Sincerely,
Paul
